Cricket Wireless review: refunds 59

Cricket Wireless is the worst ive seen yet. When ever I call, I always get someone who cant speak or hear English and they continuously hang up on me when they can understand what I am saying. They also will not let you speak to supervisor, they give reasons why they cant and keep you on until I give up. They also have a Phone-call-weeding-out system as I like to call it. They use a caller ID type system and if you are a "frequent" caller, all you get after the wait is a noisy fax machine type sound. BUT if you call them from a different phone the call goes right through.

I had great service with Pocket!Well after my Pocket phone went through the cotton/sturdy wash cycle, it was dead. So I went to the Pocket store to get another phone and I am told that Pocket phones are NLA. and I would have to get a Cricket phone. After I paid $87.00 for a phone and one month service, I take my phone home and I have little to no service(Bars). So I call the store and they tell me that I need nationwide coverage and not just local. So after talking to the store for an extended period and having the call get dropped many times during this, I finally got feed up and took the phone back for a refund. Well this is when they tell me that I have gone over the 30 minutes that they give you for a warranty time. What ? The 44 minutes that I used were to call the store to complain. Well No refund and I now have a phone that I need for my business that I cannot even use. Never Deal with Cricket! They are Thieves! Oh yea, I have a slightly used cricket phone for sale.

I am so fed up with cricket. I have been with them for awhile now and not sure why. I have gone through four phones and every time they say there is nothing they can do. I upgraded my phone to a slider phone. It lasted less than a month and just started acting up and would try to turn on but never did. Took it in and again they said that there was nothing they could do. I went online and ordered a new phone angrily but needing a phone. They offered overnight delivery on the phone and free activation. I went four days till the phone came. Very upset but relieved when it finally did. I charged the phone and tried to activate it on my existing plan. It was unsuccessful. I called support and they tried to activate it but they said they couldn't. I was told to take it to a store and have them activate it for $15.00. I am so fed up with them and about to pay a little more each month to deal with a decent support staff on another wireless company. Can you here me now?

I know that before anything can be changed or charged on your account you have to show id. But if they buy it over your phone no id is needed of course. They should ask for id if you go into a store and have anything added or removed from your account. You could put a password on your account if you want to mess with it.

I found out over the last week that they departmentalize every small piece. So if you buy a phone but they screw up somehow they cannot make it right. That way it doesn't come out of their budget... what they do is transfer you to another department that says it was the previous department's problem.

you can go to myxer.com and download graphics and ringtones I have alot on my phone. Idk about games though.

I used to work for Cricket and I cannot tell you how many times I have helped and waived the fees that Cricket wants to charge to serve the "under served" like they like to call themselves. What a lie.Bad company, bad for customers, bad for employees.Stay away from Cricket! By the way I got fired for doing the right thing for my customers and the bad thing for my company!

Ditto for me!

contact better business bureau please we have to work together to stop this

I didnt have broadband when i had cricket. but i was told that the first month was free if i bought THEIR phone. i had the cheapest plan which is $25. BEFORE the first month, i payed $90.then when my bill was due. i was told hat i HAD to pay for the first month. and cricket wanted to charge me another $90! i think its called a RIPPOFF! so i didnt pay. & now im switching to POCKET!

Cricket totally sucks, boost mobile FTW!

I SRONGLY AGREE THEY SHOULD SHUT DOWN CRICKET WIRELES ITS MORE LIKE A NIGHTMARE...

i live in kansas city and im having a lot of trouble with my broadband rebate.they are saying that the paperwork that they gave me had the account number on it but it did not.so i called to get it and they were off a number.so i had to argue with the manager to get them to process it.when i called the store where i purchased my broadband the lady told me they dont have a manager she is the one with the keys so i had to deal with her.i bought it back in february and as you can see i still have not received my rebate and it is now june.who is going to do something about cricket because im tired of just takin it.someone need to look into cricket because they must be monitoring their own complaints.theirs like a million complaints on them

i would like to help you out. email me @ imdgr8one@hotmail.com

Terrible service constantly dropped calls. Every conversation I would have on the phone would drop 5-6 times till me or they other party got sick of calling each other back. I called the 800 number and they told me to go to a corporate retail store and they would give me a credit for my phone and upgrade me to a new one (at my cost of course)! I drove through a snow storm across town and once I got to this store they said they couldn't help me because I bought the phone online and that I need to contact the 800 number again. On my way home in the snow storm I tried calling and the calls dropped several times and then after stopping on the side of the road (so I wouldn't lose a call) I sat on hold for what seemed a half hour. When the CSR came on I explained my situation to them and told them what I had just gone through and this person had the idosity to say to me that I needed to go back to the store! I at this point told him I needed to talk to a manger. Once the manager got on the phone the conversation really went down hill. they refused to acknowlege the faulty service or offer me a credit. I told them I had only been with them for less that 30 days and all I wanted was credit for the piece of crap phone they sent me and to be able to use the service they said they would provide. I told them to send me a better phone (I would pay the difference) and when it arrived I would put the faulty phone in the box and send it back to them. She said she couldn't do that and if I wanted I could take my phone down to a non authorized cricket dealer and they would buy the phone from me (At a much lower cost) and then I could purchase another phone (at a much higher cost). I told her this was unacceptable and I asked her who i could talk to to correct this situation. She replied " I don't know!" I have since tried to contact corporate cricket with no luck at all. Does anyone have a number for CORPORATE CRICKET? Not the 800 line that throws you into customer service hell!

I agree cricket wireless is ###ing ###!
### THEM. they ###ing suck.
excuse my language but they really are worthless!

I am going a bad time with Cricket right now. A supervisor hung up in my ear today because he is too stupid to understand good english and realize that if I have a credit on my account of 66.32 and do not even have an account someone made an error and to put my money back on my card should be easy. He is an **shole.

pardon my typo, they didn't post my payment.

These morns did post my last payment. i called cricket 5 freaking times and just got the run around. then finally they said they needed me to fax the cricket receipt to them, and then maybe they could help. i went to the store a little before 720 . the store closes at 730. they didnt let me in. the guy i spoke to on the phone, would not let me speak to his supervisor!