Cricket Wireless review: Cricket customer service and chat

Called Cricket on a Sunday and the customer service was not available of course...and I went to my Cricket app to chat with an agent so I start the chat and the guy name is Anthony he was very polite and attentive and I was in a difficult situation so I explained it to him I initially got a bridge pay and then I got an extended bridge pay so that left me with a balance of $26 because I have two lines.

Well I couldn't pay the balance and I was in a very difficult situation so Anthony work very hard to get me a $15 credit he asked me if I can pay the $11 and I told him that I would try to come up with the money and I did I specifically asked him do I have to call back or what do I have to do so it won't be any confusion once I pay the $11 he assured me don't worry the $15 credit has been applied you won't be disconnected you pay the $11 and that's it's so that's what I did I came up with the money I paid it the next day I was disconnected so I called and they would not help me they would not connect me saying that the credit wasn't applied but it wasn't my fault the agent reassured me that it would be applied and they try to charge me the whole amount no matter what I say or proof I had it's horrible customer service the people you barely can understand and they are non-sympathetic to anything they had everything in their notes and they still wouldn't help me so as of today I'm changing my service because I have never been late or been in this situation it was their fault and they still would not acknowledge it