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Cox Communications Customer Care Service

Cox Communications, Inc.

1550 W Deer Valley Rd
Phoenix
Arizona
United States - 85027

Customer Support Phone Numbers

 
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Cox Communications Complaints & Reviews

Cox Communications - Oklahoma, Tulsa / Customer service

Pa
Paigew on Jul 12, 2016
Last month I paid my bill in store with my card. The payment somehow went through to the card on file instead ( ex roommate). The representative made a mistake and applied the payment to the card on file instead of the one in hand. The payment was then cancelled by my ex roommate and I had...

Cox Communications - Arizona, Surprise / All services

Ka
karen1999 on Jun 22, 2016
Cox cable sells lies and defraud their customers out of their money. They say one thing over the phone about what services (which don't work half the time)they will provide for what price for how long. Then in so small print you need glasses to see you are secretly locked into a two year...

Cox Communications - Georgia, Atlanta / Internet Service

Ye
yeahrightscrewyourspamtoo on May 25, 2016
My internet service was shut-off today. Because my credit card was recently replaced I though it could have been an issue with the auto-pay. After spending 15' in the phone with a clueless CSR (he asked my phone number twice and after I asked him to repeated back to me -since he couldn't...

Cox Communications - California, San Diego / Cable TV DVR

Ga
Gabe L. Gador on May 15, 2016
Tomorrow will be third time that I will return and replaced my Cisco DVR from Cox cable. This stupid machine has been a headache for us and our family for a long time but no one at Cox cable has been able to figure out on how to fix this problem. For several times a day, the DVR without...

Cox Communications - Oklahoma, Oklahoma City / TV package

Lo
Loyalty56 on May 14, 2016
My name is Matthew im disabled and on a fixed income. I was wanting the sports package special you advertised for $7 a month added to the package i already have but im told i cant have it unless i go up a level that means i have to pay $46 a month more to get the package everyone else i...

Cox Communications - Arizona, Phoenix / Billing and customer service

La
LaurieCampbell59 on May 4, 2016
Just realized I have been charged since August for DVR service I never ordered. Cancelled those services log time ago Nov 2014. Theft and deception. I have made many, many payment arrangements and have been shut off anyway. April 2 Man assured me I would not get shut off see payment...

Cox Communications - Nebraska, Omaha / Poor internet speed and high charges

28
281982 on May 2, 2016
I complained cox many times that I have been having problem of very poor speed (3-5mbps) for three months which should be 15mbps. For the 15mbps speed I initially paid $34.99, it worked well. Then after one year they increased it to 54.99 and again after two months $56.99 for the same...

Cox Communications / Poor service and excess charges

Ke
Keyser Soze2 on May 1, 2016
I had Cox services for six months in Tucson. They were the only game in town until Century Link came in with their fiber optic grid. I endured six months of lousy service. Pixellated TV screens, Internet slowdowns and random outages, being on hold forever, talking to someone who didn't...

Cox Communications - Virginia, Norfolk / Internet

Sc
Scott DeBock on Apr 26, 2016
I have been calling and complaining about very slow internet speeds for over three weeks. I pay for high speed service and I'm supposed to be getting 150mbps and when I first called cox I was only getting 4mbps. They came to my home and changed every cable in my home and the service tech...

Cox Communications - Arizona, Phoenix / COX is creating fees and says I did not pay my bill

Co
constanzelabest on Apr 17, 2016
So first of all, about 10 days ago, my internet got cut about a week before my bill was due and the only explanation I received was that if I wanted it back, I had to pay $50.99 that were due immediately (total bill $93.49). I had no choice but to pay these $50. Then I went to my bill to...

Cox Communications - Nevada, Las Vegas / Upgrading my service without my consent / Rude customer service

De
deseon on Apr 4, 2016
I ordered my service online and selected my custom package I ordered 4 mini boxes and 1 contour cable box no DVR. Basic phone service and internet service. My package was 119$ and change plus additional tax, surcharge etc. When products were installed all the boxes were the same but I...

Cox Communications - Florida, Gainesville / Cable Internet Service

Ch
Cheryl Lipsey on Mar 24, 2016
I have been contacting the technical services department for over a year. One of their techs told me the stump outside my rental needed to be replaced and I am still fighting with Cox to get them to fix their cable issues. There is so much feedback I loose telephone service and internet services routinely and it is unusable.

Cox Communications / Technical Support

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Reviewer42461 on Feb 24, 2016
I've already submitted a complaint to COX over a week ago and have yet have heard a response from them. Since I got COX installed I have been turning my TV to where TV Land will come up as 'Unavailable at this time' or 'Temporarily off air'. If I'm watching for over a certain length of...

Cox Communications - Florida, Gainesville / Continued interruption of cable TV service

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Reviewer33145 on Feb 23, 2016
I have had Cox cable and internet for a few years but the most recent service has been terrible. It seems to be a routine thing for my cable TV service to be interrupted. I believe that the company accesses and resets the cable box. This happens every few months and will occur for a few...

Cox Communications - California, Chula Vista / TV cable

Gr
Grkcub on Feb 22, 2016
I have a contract with Cox for the TV for 2 years. Now Cox is discontinuing stations that are not in HD unless I rent boxes for each of my TV's. So in the middle of my contract they will cut station selections unless I rent their special receivers for each TV. They want me to honor my...

Cox Communications - Connecticut, Glastonbury / Bundle

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Reviewer45885 on Feb 20, 2016
On 02-20-16 I was quoted monthly price while speaking with sales agent. She did not advise me until after bill discussion that there would be $10 a month fcc charge. Then account specialist advised me my monthly bill would actually be $18 more than what sales specialist quoted. Very sneaky and dishonest. Forget it, I'll stick with what I have.

Cox Communications / Poor Customer Services

Ge
George Mancuso on Feb 19, 2016
I been having issues with COX customer services... In the past I had to deal with rude person (laughing at my frustration - during a college basketball game, I had few friends over to watch the game but the cable signal keep dropping, saying signal lost, so I called their tech service...

Cox Communications - Nebraska, Omaha / Cable and internet - Poor service

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Reviewer57214 on Feb 14, 2016
Have had Cox cable at this address since 1983-had major problems for years until they removed the temporary lines and yes I did complain then also. Now we have had to get the mini boxes (have 4) and have had nothing but trouble with the signals going out ever since. Got tired of calling...

Cox Communications - New York, Phoenix / Response time to emergency call of downed line

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Reviewer39952 on Feb 8, 2016
We have all Cox services; phone, Internet, and cable TV. The phone line to our house went down during a storm on Friday. It was on our car, across the driveway and sidewalk. We called Cox five times; Friday (2/5)morning and afternoon, Saturday morning and afternoon, and again on Sunday...

Cox Communications - Arizona, Peoria / Internet

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Reviewer97894 on Jan 29, 2016
I have Cox Internet. I have had a bad rash of internet issues. They keep telling me it is my modem or router. I have a bag full of new routers and modems. They are all good they just do not want to tell me they cannot give me speeds I am paying for. I have to reset my router at least once...

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