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Cox Communications

Cox Communications, Inc.

1550 W Deer Valley Rd
Phoenix
Arizona
United States - 85027
Customer Care
 
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Cox Communications Complaints & Reviews

Cox Communications - New York, Phoenix / Response time to emergency call of downed line

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Reviewer39952 on 2016-02-08
We have all Cox services; phone, Internet, and cable TV. The phone line to our house went down during a storm on Friday. It was on our car, across the driveway and sidewalk. We called Cox five times; Friday (2/5)morning and afternoon, Saturday morning and afternoon, and again on Sunday...

Cox Communications - Arizona, Peoria / Internet

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Reviewer97894 on 2016-01-29
I have Cox Internet. I have had a bad rash of internet issues. They keep telling me it is my modem or router. I have a bag full of new routers and modems. They are all good they just do not want to tell me they cannot give me speeds I am paying for. I have to reset my router at least once...

Cox Communications - Nebraska, Omaha / Service install set up

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Reviewer96339 on 2016-01-15
I recently moved and set up an appoinment over a month in advance of the move to have cable/internet services installed. The first day of the appointment no one showed. Called customer service and the said the technician said he didn't have the correct bit to intall the cable. I was home...

Cox Communications / Bundle/ Bait and Switch

Ni
niki_blondy on 2016-01-08
I sign up with cox in the beginner of December 2015, a month ago. As so many of their customers out there I have been promised the moon and the stars, based on their wonderful promotion they had at the time and end up with weeds. I asked the agent over and over to assure me about their...

Cox Communications - Ohio, Independence / VERY Misleading service agreement.

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Reviewer92173 on 2016-01-04
We had received a flier in the mail offering a Cox bundle package at a good price with a $200 gift card. We called and a gentleman came out to go over the deal. He told us we were locked in for a certain price for a full two years and that the price he quoted would not go up, period. The...

Cox Communications - Virginia, Providence Forge / Bundle deals?

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Reviewer89822 on 2015-11-10
Since Cox Communications is the only 'services' in our area with all three services available. Verizon isn't here yet, they sure are missing an opportunity! Cox services cable tv, internet and phone are the 'bait & switch' Bundle Services, guaranteed discounts for 'two years'. We didn't...

Cox Communications - Louisiana, Baton Rouge / Billing department

Br
Brandon_A on 2015-11-09
I have had cable and internet services with Cox for 6 months now. This is the second time my services have been disconnected. The first time I called and told them I never received a bill which should have been emailed. They asked if i wanted to switch to a paper bill system and I replied...

Cox Communications / Cable digital cable services

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Reviewer11170 on 2015-10-26
Recently we had moved into our home after being renovated because of a house fire. We moved back in February of this year and had nothing but trouble with our contour boxes since we moved back into our home. We have gone through 2 contour boxes in the past six months. The only thing that...

Cox Communications - California, Escondido / TV Internet and Phone

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Reviewer48563 on 2015-10-07
I received a mailer from Cox stating that I could receive the Cox Bronze Bundle which included 230 channels, HBO and Stars premium channels, and 50mps internet all for $99.99 a month plus fees, taxes and extras (HD/DVR) for 24 months. I was guided via chat and the chat transcript verifie...

Cox Communications, Inc / Billing me incorrect sience first bill

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Graciela Lopez on 2015-09-22
Cox phone number member 6237766233 cox client number 001 8501 157001709 Incident begin since it was installed on July 13, 2015 Resolution bill me the incorrect amount for the months and they promised me internet deals they can not keep Detail Descriiption Problem 1 Since day one cox came to...

Cox Communications / False billing

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Reviewer95201 on 2015-08-24
I called Cox in June regarding account number 750512-08, canceling my Niceville, FL, service as I was moving to Pennsylvania. I was told I did not have to return the modem, as it was mine. I paid my last bill of $38.98 on July 20, 2015. Since then, I have received several bills. I called...

Cox Communications / Harassment

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hhCustomer on 2015-08-04
I took Cox service in 2012 with rental modem. I was been charged 6.99 every month for the same as per plan. In July 2013, I then purchased a modem from third party who was also using cox. I was unable to use that modem on my account as that modem was register to that sellers account. I...

Cox Communications - Virginia, Virginia Beach / Insulted and Threatened

Ap
APlatter on 2015-05-19
I have been with Cox for a while now and I have never been treated so poorly by anyone in this company. I had recently moved and had my home package transferred and also upgraded it. The technician did the install and ran the cable wire from one outlet, across the hallway and used slitter...

Cox Communications / Internet Service

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BGarcia53 on 2015-05-17
Paying for 50 Mbsp Internet service with wireless capability but only receive half that on wired service and get .98 to 2.20 Mbsp on wireless rendering most of our equipment unable to use the service at all since it's always "loading" or crashes. Been having problems with this for...

Cox Communications - Virginia, New Kent / Prices

Jm
JM1111 on 2015-03-26
"Highway Robbery" is the phrase to best describe Cox Communications. This company should be ashamed of itself! They realize they have a monopoly on their line of business in my area and they charge their Customers huge sums of money. I currently pay $106 per month - and this is at a...

Cox Communications Baton Rouge La / Allow my Sister inlaw to change my service illegally.

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Kimberly Gilpatrick on 2015-03-18
I had applied for cable an home WiFi, i was approved i had the service 3 weeks an left the home for a bit while my Brother an His wife had a fight. When returning i was told by my sister in-law that she removed the service out of my name an put it in her. I said Noway she did that I place...

Cox Communications, Inc. - Nevada, Las Vegas / Billing errors and harassment

Ch
charlie bee on 2014-12-27
I had problems with my internet service starting in January of 2014. I had a tech come out and he did nothing to solve the problem, I called several times and was told my modem was not picking up the signal, or that my router wasn't any good. After months of trying to get my problem...

Cox Communications - Nevada, Las Vegas / Cyberstalking

Da
DaretoExpose on 2014-11-19
On January 2013, I received services from Cox Communication, right away I began receiving Denial of Service attack from Cox Communication. When I investigated the IP address associated with the cyber stalking, I traced the IP address to Cox Communication Security IP address 24.*.*.*. When...

Cox Communications Inc - Georgia, Atlanta / Cox helped St Vincent De Paul drug traffickers murder an innocent man

To
Toy Poodle on 2014-10-16
This whole ugly story began because one of the black drug traffickers for St. Vincent De Paul was arrested for dealing drugs on the property of Village Place apartments. June 28, 2013 a black woman named Lorraine Prenters of Village Place apartments 32 17th Street apt 320 San Diego Ca...

Cox Communications Email - Virginia, Burke / Email settings

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Linda Bres on 2014-09-08
I need my Email Inbox "Settings" to display 100 Items per page as Cox permits. Despite my making the change to 100 display items as per Cox directions my Email Inbox does not display 100 items. When I am able to try to contact Cox Support in the evenings (10 pm EST) I receive either...

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