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Cox Communications Customer Care Service

Cox Communications, Inc.

6205-B Peachtree Dunwoody Road NE
Atlanta
Georgia
United States - 30328

Customer Support Phone Numbers

Phone:
+1 888 278 6660(Closed Captioning) 1 0
+1 800 234 3993(Support) 28 11
+1 866 961 0027(Sales) 0 0
Fax:
+1 404 847 6257(Closed Captioning) 0 0
 

Cox Communications Complaints & Reviews

Cox Communications / Poor onsite service

Jo
John C Brown III on Jan 23, 2017
Cox came out to our house today to fix a cable line running under ground that's causing the phone and internet service to go down. The box on the side of the house where the cable connects was left open with the cover on the ground. We were told the cable and box would be replaced. It belong...

Cox Communications / Service techs, customer service, corporate customer service

Mr
Mrs.Denise Johnson on Jan 19, 2017
Switch cable service cause I could not receive internet in my area it all started with the rep from Walmart who submitted the wrong address the first tech went to the wrong house after having my daughter wait all morning/afternoon call to find out what happened they all but called me a...

Cox Communications / Customer service and technicians

Al
Alicia walker on Jan 18, 2017
On Jan. 13 at 10 pm some cox cable workers came to my back yard to fix a problem and when they did they cut my phone service. I live with my 89 year old disabled grandma who needs her phone service because she is disabled. I have call ed everyday since the phobe service has been down to...

Cox Communications / Internet service

Ci
Cindi And-Stan Strange on Jan 15, 2017
We have had a service tech out 3 times. Problem is worse than ever. Internet is out for hours at a time, and only on briefly when it is working. First tech replaced the modem. Second tech said service checked out fine and couldn't detect any issues. (Unfortunately it was actually working...

Cox Communications / Customer service

Ma
marciaevers on Jan 13, 2017
since having cox services installed in my home for many years now. I have never been able to watch the TV in the main living area. since small devices were installed on all my TV I get the worse reception and channel lineup change. since Wi-Fi was installed in my home while renting cox...

Cox Communications / Home internet

Jo
Joe Studnek on Jan 6, 2017
I tired to get my niece and her husband to sign up thru a referral for Cox Internet, I sent the referral in online and had my niece's husband call for the special price rebate. Now, they say they have no record of him calling in, and the online request, No email or phone message wa...

Cox Communications / Silver bundle

Rb
rbever on Dec 27, 2016
I have been a victim of a bait-and-switch tactic, which has caused me a lot of frustration trying to rectify this error and disappointment in that Cox refuses to honor their word. I compared all the service providers in my area to determine which provider would give me the best value. When...

Cox Communications / Cable bill

La
LaToyia Edwards on Dec 19, 2016
I have had Cox for over two years and it seem like Cox keeps raising my bill every month. I was told that my bill would be around $110 a month and it has never been that way. I tried to lower my bill but they won't let me. Then I got charge for prorated charges that I didn't know about and...

Cox Communication / Digital phone service

Pa
pame12sauls@yahoo.com on Dec 19, 2016
I have been experiencing major issues with Cox Communication and all of my services. I have been having a connection issue from 11/23/16. There has been numerous calls and technician to come out and as of today. I am still having issues. Wiring, equipment was change without informing the...

Cox Communications / Cable, internet & phone services

Ju
Julianne Drowne on Dec 16, 2016
account # 001-6610317041201. I've had terrible service since day 1 with Cox. When I first moved to Rhode Island Cox was my only option for cable & internet. (I wont get into it but sales person Casey lied to me about everything, and took a week to get someone to come set up services) Terrible...

Cox Communications / Customer service helpline

Ma
Maria Barrios on Dec 14, 2016
Around November 7th I add cox Cable to my existing account with High speed internet and Phone services due to a suggestion of a cox representative because I was requesting a transfer of services to my new residence and they will charge me 60 or so for ta technician to do it, so she...

Cox Communications / Cox communications

Ki
Kimberlymb77 on Dec 9, 2016
To whom it may concern, Much to my dismay, I am having to utilize Cox Communications for my phone, internet, and cable provider as Verizon Fios does not service the area in which we are moving to. I was once a customer with Cox and switched to Verizon 3 years ago due to increased charges and...

Cox Communications / Web email

Ch
Chuck Akers on Dec 7, 2016
I have lost several hours attempting to fix my send/receive email just to find out it is Cox that is having the problem and then again today, Dec. 7th. Now I am unable to communicate with some clients that is very important. And yet although I am paying for the use of this product and not...

Cox Communications / International phone

Am
amylover on Dec 5, 2016
Hi Cox, I was a loyal customer to Cox for so many years and switched to AT&T customer temporarily till last Aug. This Aug, I came back to Cox because I learned that Cox has a better service and am happy with the service since. However, I was shocked upon receiving my first bill because I...

Cox Communications / HD TV

Ro
roxibaby on Nov 28, 2016
Dear CEO or manager of cox cable I 'm not a happy camper nor customer period!!! I 'm rating my experience at this company zero!! I had and continue to have bad blood with coxs cable since over 5 years and fix my own stuff most of the time because when they make a mistake they do...

Cox Communications / Billing

Ke
Kellie Dickerson on Nov 26, 2016
I am a recent returning customer to cox . I phoned the company on 11/10/16 for assistance with my account and asked to speak to a manager. I was told I would receive a call back 2 days later on 11/12/16 but never did. It is now 11/23/16 and still I have received nothing. My account a...

Cox Communications / Unlawful deduction

Ed
Edythe Pendergast on Nov 17, 2016
I moved in Sept. 2016. Let's cut to the chase. After at least 10 calls and as many patronizing, inefficient reps, I've received nothing but useless rhetoric. One would explain how my money was mistakenly removed; the others spouted the same but added more useless verbage. After exhausting...

Cox Communications / New telephone service keeping my number

Ja
Janice Edmonds Cox on Nov 14, 2016
On October 6, 2016 technicians came to my house to install high speed Internet and telephone service. Our house had never had Cox before and they had to come back the next day to finish. They did something wrong and my phone did not transfer from Century Link. When I realised we did not...

Cox Communications / Purposely misleading information on promotional offer

Ja
Jackie Woods on Nov 4, 2016
My name is Jackie Woods who on November 3, 2016 was told that with a new two year contract my payment of $135.77 would be set for duration of the two years. At the very end of the proposal to me the Representative said that I would need to call back on November 18, 2017 or sooner (October...

Cox Cable Omaha Nebraska / Billing and payment complaints.

Wm
WmHilger1 on Sep 20, 2016
My name is William A. Hilger. I presently live at 4716 South 153rd Street, where I moved on 9/9/16 from 9804 Nicholas Street. My main telephone # is 402-917-3142 and my land-line is 402-506-6805, but service on those phones is difficult because of my advanced hearing problems. I have been...

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