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Cox Communications Customer Care Service

Cox Communications, Inc.

1550 W Deer Valley Rd
Phoenix
Arizona
United States - 85027

Customer Support Phone Numbers

 

Cox Communications Complaints & Reviews

Cox Communications / HD TV

Ro
roxibaby on Nov 28, 2016
Dear CEO or manager of cox cable I 'm not a happy camper nor customer period!!! I 'm rating my experience at this company zero!! I had and continue to have bad blood with coxs cable since over 5 years and fix my own stuff most of the time because when they make a mistake they do...

Cox Communications / Billing

Ke
Kellie Dickerson on Nov 26, 2016
I am a recent returning customer to cox . I phoned the company on 11/10/16 for assistance with my account and asked to speak to a manager. I was told I would receive a call back 2 days later on 11/12/16 but never did. It is now 11/23/16 and still I have received nothing. My account a...

Cox Communications / Unlawful deduction

Ed
Edythe Pendergast on Nov 17, 2016
I moved in Sept. 2016. Let's cut to the chase. After at least 10 calls and as many patronizing, inefficient reps, I've received nothing but useless rhetoric. One would explain how my money was mistakenly removed; the others spouted the same but added more useless verbage. After exhausting...

Cox Communications / New telephone service keeping my number

Ja
Janice Edmonds Cox on Nov 14, 2016
On October 6, 2016 technicians came to my house to install high speed Internet and telephone service. Our house had never had Cox before and they had to come back the next day to finish. They did something wrong and my phone did not transfer from Century Link. When I realised we did not...

Cox Communications / Purposely misleading information on promotional offer

Ja
Jackie Woods on Nov 4, 2016
My name is Jackie Woods who on November 3, 2016 was told that with a new two year contract my payment of $135.77 would be set for duration of the two years. At the very end of the proposal to me the Representative said that I would need to call back on November 18, 2017 or sooner (October...

Cox Communications / Incompetence

Mr
Mr. J Anderson on Aug 21, 2016
My service went out, talked with 4 different so called tech's. well the last scheduled 2 service calls. Then the system canceled, my service call because there were 2 of them. Excuse after excuse, this company suck more now than it did 15 years ago. Now I'm told I have to wait for another...

Cox Communications / Phone, Internet, TV Bundle

Fr
Fred Oliver on Aug 1, 2016
Andrea Oliver Account Number 001 8610 091747401 Service At 4211 Walnut Glen Drive, Las Vegas, NV.89115-4112 Phone Number 702-641-0805 I have had service with Cox for over 19 years. My problem started over a year ago when my husband retired and we needed to cut back on some things at...

Cox Communications / Customer service

Pa
Paigew on Jul 12, 2016
Last month I paid my bill in store with my card. The payment somehow went through to the card on file instead ( ex roommate). The representative made a mistake and applied the payment to the card on file instead of the one in hand. The payment was then cancelled by my ex roommate and I had...

Cox Communications / All services

Ka
karen1999 on Jun 22, 2016
Cox cable sells lies and defraud their customers out of their money. They say one thing over the phone about what services (which don't work half the time)they will provide for what price for how long. Then in so small print you need glasses to see you are secretly locked into a two year...

Cox Communications / Internet Service

Ye
yeahrightscrewyourspamtoo on May 25, 2016
My internet service was shut-off today. Because my credit card was recently replaced I though it could have been an issue with the auto-pay. After spending 15' in the phone with a clueless CSR (he asked my phone number twice and after I asked him to repeated back to me -since he couldn't...

Cox Communications / Cable TV DVR

Ga
Gabe L. Gador on May 15, 2016
Tomorrow will be third time that I will return and replaced my Cisco DVR from Cox cable. This stupid machine has been a headache for us and our family for a long time but no one at Cox cable has been able to figure out on how to fix this problem. For several times a day, the DVR without...

Cox Communications / TV package

Lo
Loyalty56 on May 14, 2016
My name is Matthew im disabled and on a fixed income. I was wanting the sports package special you advertised for $7 a month added to the package i already have but im told i cant have it unless i go up a level that means i have to pay $46 a month more to get the package everyone else i...

Cox Communications / Billing and customer service

La
LaurieCampbell59 on May 4, 2016
Just realized I have been charged since August for DVR service I never ordered. Cancelled those services log time ago Nov 2014. Theft and deception. I have made many, many payment arrangements and have been shut off anyway. April 2 Man assured me I would not get shut off see payment...

Cox Communications / Poor internet speed and high charges

28
281982 on May 2, 2016
I complained cox many times that I have been having problem of very poor speed (3-5mbps) for three months which should be 15mbps. For the 15mbps speed I initially paid $34.99, it worked well. Then after one year they increased it to 54.99 and again after two months $56.99 for the same...

Cox Communications / Poor service and excess charges

Ke
Keyser Soze2 on May 1, 2016
I had Cox services for six months in Tucson. They were the only game in town until Century Link came in with their fiber optic grid. I endured six months of lousy service. Pixellated TV screens, Internet slowdowns and random outages, being on hold forever, talking to someone who didn't...

Cox Communications / Internet

Sc
Scott DeBock on Apr 26, 2016
I have been calling and complaining about very slow internet speeds for over three weeks. I pay for high speed service and I'm supposed to be getting 150mbps and when I first called cox I was only getting 4mbps. They came to my home and changed every cable in my home and the service tech...

Cox Communications / COX is creating fees and says I did not pay my bill

Co
constanzelabest on Apr 17, 2016
So first of all, about 10 days ago, my internet got cut about a week before my bill was due and the only explanation I received was that if I wanted it back, I had to pay $50.99 that were due immediately (total bill $93.49). I had no choice but to pay these $50. Then I went to my bill to...

Cox Communications / Upgrading my service without my consent / Rude customer service

De
deseon on Apr 4, 2016
I ordered my service online and selected my custom package I ordered 4 mini boxes and 1 contour cable box no DVR. Basic phone service and internet service. My package was 119$ and change plus additional tax, surcharge etc. When products were installed all the boxes were the same but I...

Cox Communications / Cable Internet Service

Ch
Cheryl Lipsey on Mar 24, 2016
I have been contacting the technical services department for over a year. One of their techs told me the stump outside my rental needed to be replaced and I am still fighting with Cox to get them to fix their cable issues. There is so much feedback I loose telephone service and internet services routinely and it is unusable.

Cox Communications / Technical Support

Re
Reviewer42461 on Feb 24, 2016
I've already submitted a complaint to COX over a week ago and have yet have heard a response from them. Since I got COX installed I have been turning my TV to where TV Land will come up as 'Unavailable at this time' or 'Temporarily off air'. If I'm watching for over a certain length of...

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