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Unauthorised document from the original author
Please remove this document. The author upload this document without any consent from the original author -Dr Nur Azfahani Ahmad
https://www.coursehero.com/file/74282571/2Renewable-Energy-1ppt/
https://www.coursehero.com/file/74282617/1Energy-conservation-1ppt/
https://www.coursehero.com/file/74282638/Lect-2-SBS-BRI-IAQppt/
https://www.coursehero.com/file/74282805/Lect3-indoor-air-qualityppt/
Desired outcome: [protected]@uitm.edu.my
The complaint has been investigated and resolved to the customer's satisfaction.
Can't access annual premium account (hasn't even been a month)
Greetings!
I can't access my account. I try logging in and it keeps saying its the wrong password or email . I even tried to log in using Facebook and Google option but nothing happen. It keeps directing me to the first option which is to log in directly using my email and password. I'd tried to troubleshoot by clearing my cache and cookies, have tried another browser and the forget password option but still nothing. I did get one reply saying that my account was a basic account which is a joke because I paid for the annual premium and it hasn't even been a month yet (I have the receipts to back it up but still...) Will you help me with this problem? Thank you.
Desired outcome: immediate responses to concerns and be able to re-access to my account by end of day
The complaint has been investigated and resolved to the customer's satisfaction.
I want to remove all my documents from my account
I want to remove all my documents from my account because my studies is being affected and in some of my documents my name is being attached wherein my privacy is being violated. Here's my account name EarlSeaLionPerson112 and my email [protected]@yahoo.com. Please, remove all my documents because not only my studies is being affected but also my health I can't barely eat nor sleep because the documents must be remove or else my scholarship will be terminated. Thank you.
Desired outcome: Remove all my documents I uploaded.
The complaint has been investigated and resolved to the customer's satisfaction.
I want to remove my documents to my deactivated account
I accidentally activated my accounts, now I want to remove all my documents uploaded.
Username: EarlSeaLionPerson112
Email: [protected]@gmail.com
I want to removed all my documents in course title BSA 125B here's are the links of specific documents I want to be removed:
https://www.coursehero.com/search-result/?search_filter_id=615674058&search_rank=3&type=document&id=71552368&url=%2Ffile%2F71552368%2FActivity-1-income-taxpayer-classificationdocx%2F
https://www.coursehero.com/file/71551465/Cost-Accounting-BSA-1Bdocx/
https://www.coursehero.com/search-result/?search_filter_id=615690416&search_rank=7&type=document&id=71552364&url=%2Ffile%2F71552364%2FCase-Problemsdocx%2F
https://www.coursehero.com/search-result/?search_filter_id=615690416&search_rank=8&type=document&id=71553423&url=%2Ffile%2F71553423%2FBook2xlsx%2F
https://www.coursehero.com/search-result/?search_filter_id=615690416&search_rank=11&type=document&id=71551477&url=%2Ffile%2F71551477%2FEarly-Extinguishment-of-Debt-E10-20-p710xlsx%2F
https://www.coursehero.com/search-result/?search_filter_id=615690416&search_rank=10&type=document&id=71551940&url=%2Ffile%2F71551940%2FIAdocx%2F
https://www.coursehero.com/search-result/?search_filter_id=615690416&search_rank=1&type=document&id=71555368&url=%2Ffile%2F71555368%2FIA-3071docx%2F
Thank you!
Desired outcome: I want to remove all the documents on my account
The complaint has been investigated and resolved to the customer's satisfaction.
Stealing money/account being "gone"
I had purchased a $9.95 monthly subscription to CourseHero vial PayPal On July 23rd. However, instead of being charged the 9.95$, I was charged 119.40$. I filed a dispute with PayPal and provided documentation to show everything that happened. SOME HOW PAYPAL SIDED WITH COURSE HERO STATING THAT IT WAS BECASUE I "AUTHORIZED" THE FULL AMOUNT. No I did not! I was authorizing what I thought was 9.95$. On top of this, the next day, my account no longer exists with Course Hero. I emailed Course Hero about it and have not hard back from Jeffery (Course Hero). I am very upset as they have stolen money from me, PayPal is letting them steal from me, and now I can't even access my account, which I unfortunately paid for. Seems I'll have to other involved in order to get my money back. Everyone stay away from Course Hero AND PayPal.
Desired outcome: Want 119.40$ refunded to me.
The complaint has been investigated and resolved to the customer's satisfaction.
Wait, I think the same thing is happening to me. I can't access my account anymore for some reason with no notification or anything. ugh
Course Hero tutor: famtutor
This complaint is lodged against famtutor on coursehero rather than provide useful information they consistently and unnecessarily flag questions as missing information: to avoid answering.
missing information: reference (when a reference truly isn't necessary)
I was last flagged for choosing to speak my first language Spanish. This is the language we speak in my university.
famtutor flagged my post as Missing information: speak english
famtutor is not a helpful source and should be removed as a tutor
About reactivate account
Sir I want to reactivate my course hero account.some issues are faced me that's why I deactivated my account.so kindly reactivate my account. Regards. Engr Ali Sher
the documents i uploaded
I have uploaded notes from my lectures and notes and some personal documents specially administrative cases wherein the name of the respondents are not deleted and changed which has been asked to remove it immediately by the lecturers and the persons involved. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I really need to remove all of the documents from my account as soon as possible. thanks
Desired outcome: removal of all documents I uploaded and will deactivate my account thereafter
The complaint has been investigated and resolved to the customer's satisfaction.
Deletion of documents
I deactivated my account accidentally, now my questions that I uploaded before are still up even though my account has been deactivated. I wanted to access my account to take down those unnecessary questions.
below are the details regarding my account
username: BrigadierMoonJellyfish10
e-mail : [protected]@gmail.com
the course title that i wanted to delete is CB-JPIA-029-PERMIT.docx
Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
All my uploaded documents in course hero
I have uploaded works from my university which has been asked to remove it immediately by my professor. I have accidentally uploaded several lectures from my university into course hero and now I really need to remove before there are action from the top level management of the university. I already submitted several take down notice. I really need to remove all of the documents from my account as soon as possible. Thank you.
Desired outcome: Deletion of all my uploaded documents
The complaint has been investigated and resolved to the customer's satisfaction.
Requesting immediate take down of all uploaded files in your database
Hi
A blessed day. I would like to takedown all the files that I've been uploaded under the account of StormWarning with a registered email of this account. My university wish to delete all the files. They give me one day to takedown all those files. I hope you can help me and forgive me. I seek for your immediate response action. Please help me. The given time start this day. Please help me and I don't want to expel from my school. Please and have mercy.
Desired outcome: Delete all the files uploaded as soon as possible
The complaint has been investigated and resolved to the customer's satisfaction.
Requesting immediate take down of all uploaded files in your database
Hi
A blessed day. I would like to takedown all the files that I've been uploaded under the account of LeftRightLeft. My university wish to delete all the files. They give me one day to takedown all those files. I hope you can help me and forgive me. I seek for your immediate response action. Please help me. The given time start this day. Please help me and I don't want to expel from my school. Please and have mercy.
Desired outcome: Delete all the files uploaded as soon as possible
The complaint has been investigated and resolved to the customer's satisfaction.
Requesting immediate take down of all uploaded files in your database
Hello.
Good day. I would like to takedown all the files that I've been uploaded because the university wish to delete all the files that I uploaded. I seek for your cooperation and guidance. I hope you can help me and I hope you will delete it as soon as possible because they said that they give me one day to take down all those files. Thank you and have a good day.
Desired outcome: Delete all the files uploaded as soon as possible
The complaint has been investigated and resolved to the customer's satisfaction.
To remove the document I uploaded to course hero website
hello, I jeruiyotenoch.co.[protected]@gmail.com
submitted the work that was for my academic assessment and now when the institution checks on plagiarism, it indicates the work is plagiarized yet it is my work. so kindly remove it from the system so that it indicates it's my original work.please.
Desired outcome: removal of the doc ument in the website
The complaint has been investigated and resolved to the customer's satisfaction.
Removed the files I uploaded in my account
I accidentally uploaded a file that is strictly confidential in my account. And I want to removed it immediately. It contains private information.
Account name: AmbassadorBookWalrus5 (https://www.coursehero.com//profile/AmbassadorBookWalrus5/)
File name: RTU-SS-GCC-F-005-Individual inventory form.pdf
I am hoping for your immediate responses in this matter!
Thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Log in account
Greetings!
I can't access my account. It keeps on popping the wrong password or email notification. I even tried to log in using Facebook and Google option but nothing happen. It keeps directing me to the first option which is to log in directly using my account email and password. This happen since last night. I'd tried to troubleshoot by clearing my cache and cookies, even tried another browser and the forget password option but still nothing. Will you help me with this problem? Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
What is the solution of this? I got the same problem today.
I tried the same things--cleared my history and cookies, tried the various ways to login, tried resetting my password but no links were sent to prompt resetting it, I've even reached out multiple times and nothing. I'm not sure how to proceed from now..how did it work out for you?
Please solve this, thanks
There was an error.please try again
Course Hero won't remove the file uploaded without my consent or permission by an anonymous uploader.
Course Hero won't remove the file uploaded without my consent or permission by an anonymous uploader. I've been emailing them countless times, provided a copy of the copyright work, send them link of google drive where I saved my copyrighted works, and still they won't still accept nor the response is slow.
I would like to takedown all the files that ive been uploaded
Hi
A blessed day. I would like to takedown all the files that Ive been uploaded under the account of BrigadierNeutron8242. My university wish to delete all the files. They give me one day to takedown all those files. I hope you can help me and forgive me. I seek for your immediate response action. Please help me. The given time start this day. Please help me and I dont want to expel from my school. Please and have mercy.
Desired outcome: Delete all files under my account ( BrigadierNeutron8242)
The complaint has been investigated and resolved to the customer's satisfaction.
Delete all my uploaded files
Please help me delete my uploaded files on coursehero as soon as 24 hours because my school warned me to take down in 24 hours or else i'll be screwed. please i already filed a ticket ant it take so much days for it
Desired outcome: 24 HOURS RESPONSE DELETED MY FILES
The complaint has been investigated and resolved to the customer's satisfaction.
Requesting immediate removal of coursehero documents
My Google Account was hacked and someone uploaded some documents without my concern from my CourseHero account. All following documents violate Date Privacy Laws (U.S. Privacy Act) since all the documents contain email addresses, phone numbers, home address information, and full name. I DO NOT have any rights over these documents since none of these documents belong to me. The documents were uploaded without the original owner's consent, which clearly breaks the "Terms of Use" of CourseHero.
I emailed them multiple times regarding the removal of documents but they did not reply as of yet. I am requesting immediate help from Course Hero.
The complaint has been investigated and resolved to the customer's satisfaction.
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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