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I took a Continental flight from Ontario, CA to Houston, TX, my final destination being La Guardia, NY, with my wife, and a year old baby. When I arrived at La Guardia at noon, the baggage containing baby care items--almost all of what we brought on for our baby to survive winter, food, clothes, gifts and memorabilia-- was missing. We were callously told by Continental baggage staff to wait until arrival of the very final flight of the day from Houston at midnight. We waited for extra two hours for our luggage until the next flight came over from Houston. There came no luggage. It was February and the weather was windy and nippy cold. There was only one or two seating areas at the airport, near the building entrance, far from the baggage claim areas. Cold wind blew in when the building entrance door opened, while we were waiting. Our baby started to sneeze and blow his running nose. We felt totally uncared for and abandoned: "There are so many Continental flights from Houston. So what?" Continental staff also yelled out loud at my wife, "Why didn't you put his boots on the baby?"
We also noticed that there were left a quite number of luggages unclaimed for on in-coming Continental flights. There was also a few people lining up at Continental service window at La Guardia--small and stuffy--upset with whatever had happened to their luggages, including a pet owner who had to borrow a pair of scissors from a Jet Blue service window, Continental's neighbor, to cut a plastic belt to open her pet cage. We heard Continental service staff slight the pet owner, saying, "You can go get one from Jet Blue". The pet owner was crying when she was finally able to open the cage for her pet.
We checked into the hotel, at loss over what we had seen and heard. We called Continental's delayed luggage "resolution" center, as had been told to. A woman by the name of "Kathy" or "Cathy" came on the phone, saying, "You called us three minutes ago...It takes one hour and half to clear once the luggage arrives at the airport". "K(C)athy" also told us that Continental would also sue us. We were totally mistified and dumbfounded.
We decided to seek an opportunity to speak with a supervisor, if there was any. We were told that there was no supervisor. After making a few attempts, however, there finally came on the phone a female supervisor. We asked, "What if we already lost our luggage, instead of its being just 'delayed'?". The supervisor told us, "I don't care about 'what if's...Do as I tell you". She then slowly and sarcastically told us what phone number to call--[protected]--the same number we had been calling over and over. She snapped off our conversation, and hung up saying, "I really need to go. Good day". We felt insulted and infuriated.
We also heard a number of other angry verbal exchange in the background while on phone with the "resolution" center. The "resolution" center has an automated option to press for baggage missing over 25 days. 25 days! Continental still has no record of checking in our luggage at all, anywhere, anytime, up to this date. Continental initially told us that the baggage would be coming in on the next flight, and, if not, would be delivered to our hotel: "Don't worry. We deliver it to you. So don't call us". This never happened. We still have no news at all about our baggage after checking out of the hotel one week ago, where we stayed for one week. Everytime we call [protected], all that we ever hear is that there is no "update". No update is an update.
Continental also told us that they did not "guarantee" luggage delivery at the time the passenger disembarked their airplanes. We were also made to wait for one hour to speak with their busy "Customer Care", only to be rerouted to the same "resolution center". We were told, "You are in a wrong department". It is annoying to hear the "resolution" center ask, "What can I do for you today?" Do what? You lost our luggage! Get it back! It is also annoying to hear repeated use of "sir". You do not mean it!
We had to spend our own money to replace lost items. Cost of flight, of course, will not be reimbursed.
This was an inauspicious flight to begin with. The service counter agent at Ontario discourteously told us to remeasure our carry-on baggage, whining about waste of paper over some baggage labels that their own machine printed out. The carry-on was of legal size. The agent also tried to have us remove some contents into the baggage that has now become lost. Thank God we did not do so.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am an HR Director. Have you went to the Labor Board and filed a complaint against the company. You do not have to be at 100% to return to your job, unless you cannot complete the duties assigned to you. Even then, they may have to make reasonable accommodation for you if you have been released by your doctor to return to work. Did you file a workers comp claim when the injury occurred? If you are on Workers Comp you should be receiving pay from them. A 17% handicap should not effect your job unless it interferes with the primary functions of the job. Can you elaborate?
They didn't steal your coat, and the value of the coat is not worth violating the privacy rights of the other passengers by providing you with a listing.
I am curious, would you call each passenger and ask them if they stole your coat?
you are an evil person
god i bet continental are glad your never flying with them again!build a bridge...and get over it!
Newark is a joke. The entire airport is a scam. 1 person in the entire airport on any concourse was a TSA agent during after hours that found someone who he knew was a nice employee to help me out and get me through the night. I will never fly through Newark again, or with Continental. They bussed me to a hotel but refused to pay for the tab stating that the rates were "reasonable and out of their control." Lets stop there, the reasonable hotel was the Ritz and the bill was $275 a night, and the bus left as soon as I got off, so I had to pay for a cab back to the airport to spend the night there. This is when I met the very professional TSA Agent and very professional Customer Care agent that advanced me a gate pass and let me sleep in the "closed" terminal. (it wasnt closed, there was just no more planes landing in that terminal so it was quiet). My story goes on, but i will be posting it as my own complaint, but I totally feel for you and your son. I understand how scary that can be and I believe no matter how much of a scene you made minus shooting a flight attendant you made was very validated. That is your son that they were going to fly away from you with no knowledge, you had every right to be out of your mind upset.
I too had some things stolen from my luggage on Continental. I didn't notice it until much later when I wanted to wear the items, so I didn't even bother to report it. They basically took what they thought were the 2 most expensive pieces of clothing and left the rest. For the record, i travel just about every week and this has never happened to me on any other airline.
although I can not confirm or deny the story, I will totally agree to the fact that several air shostesses are RACIALLY Biased and will not act the same way they would to a white male.
Earlier this year I traveled to China and the milage was added to my one pass account. The milage was reflected for a while on the account. Today the milage account shows zero. I have not used any milage. What HAPPENED?
I recently traveled to and from South America via Continental Airlines. My flight left and returned to the Manchester, NH Airport. Upon my return I noted that my new large piece of luggage was acutually ripped. Why can I not receive compensation, I have my sales receipt! I found no disclaimer posted at Continental's ticket, check in and/or boarding area. I had told others that had traveled via/other airlines to hook up with my husband and myself how friendly Continental was. I was also surprised that a meal was served. Well, I acutuallly would have preferred to purchase my meal and have my luggage returned in somewhat reusable condition.
Thanks for listening.
I purchased a ticket from continental.com. The ticket was changed on-line twice. The first time, upon checkout, the web displayed a $100 change fee, to which I agreed and was charged. The second time I changed the ticket on-line, no charges were issued. My ticket was changed to which I am holding a "reservation [that] was eTicketed and confired on Wed., Jan 16, 2017 at 7:53pm Central Time. The reservation clearly shows my travel dates of Friday, April 25, 2017, to Lafayette, LA returning on Sunday, May 4, 2017. I have seats issued and a receipt showing payment in full and a balance of "0". Logging in to check in 24 hours in advance via on-line, as is their policy, my confirmation number did not result in a ticket as ususal. I phoned continental and they said I had an add-collect on my ticket of $166. This was not on my receipt nor was it presented upon changing the ticket. I spoke to 2 supervisors who clearly stated that Continental would not honor the contract I had in my hands. I spoke to Kathy FColon on the evening of April 24, 2017, and to Kristina Taheri on the morning of April 25, 2017, when I was trying to get my contract honored. Nothing was done to honor Continental's contract with me. I had to pay the $166, or, as Kathy stated, pay a higher fare on another aireline. Continental prides itself on customer service, however, this was clearly their on-line error which they did not own up to and make good on their contract. I am filing a complaint to refund the $166 owed to me since they breached their contract.
I totally agree that most of the staff at Continental needs a crash course in basic charm school. I flew from Los Angeles to New Orleans with a change of planes in Huston Texas. I arrived in New Orleans at 6pm the same day but received only one of my checked luggage. I was told that if was on the next plane that was due to arrive at 7pm.
The luggage was to be delivered and the delivery address is about 15 miles from the airport. At 10pm I called and was told that the luggage was enroute and the delivery service has a six hour window. The luggage left the airport at 8pm so they had until 2am to deliver.
The next morning at 6;30am I called Cont. baggage to tell then that I wanted to come and pick up the luggage. I was told they could not tell me anything until 8am because the delivery service wasn't answering there telephone. This is ridiculous! They are a bunch of liars with little to know integrity about their jobs. The representatives showed little to no concern or remorse that I had miss my meeting, had no change of clothes, was about to miss another meeting and could not even pick up the luggage personally.
Things like this is happening much too often within the airline industry. I will certainly vote to hold them more liable and accountable for on time arrivals and lost and damage baggage... I hope you do as well!
Continental Airline should get an award for the World Worst Service in airline history. My ex-high school friends and I boarded a Continental plane going from JFK (NY) to IAH (TX) on our little 4 day old friends reunion (just for the records, it’s been 7 years since we last saw each other), the flight number was 709. It was the worst experience in human history. The flight attendant had no sense of politeness; the pilots were a bunch of liars. Let me get to the point.
At first the flight was delayed from 4:20pm to 6:00pm that was ok because things happen. After finally boarding the plane, at around 6pm, we were stuck on the plane for another 5 hours, with the worst attendant and the greatest liars (the pilot) and worst of all, no TV, no radio no form of entertainment. At first they said ETC did not release the flight due to weather conditions, meanwhile the weather was perfect, and one couldn't have had a better weather than that. After about 4 hours they said ETC finally approved us to fly but there was a little situation. They said we ran out of fuel (first of all, what kind of plane runs out of fuel before taking off). Well everybody was at least anxious and excited that the plane can at least take off after getting fuel. They gave us a rhetorical option of either taking off and stopping somewhere along the road to get some fuel or just refill before we take off. After we were giving the option without a way of giving them our feedback, they suggested that the Agents were going to come aboard to speak with us to see if anybody wanted to be put on the next available flight, (after being on the plane for 5 hours, i doubt if anybody will want to come down), that wasn't even the case. After over 5 hours, they finally announced that the flight was canceled and that we were going to be put on the next flight which was 5Am, put in mind, we were still in the plane all those while. After we all came down from and lead into the bus, they stood us in the bus with no reason for another 30 minutes for no just cause. And we finally were allowed back into the terminal. Everybody were anxious to speak with that agents to really find out what was going on, first of all there were just 2 regular aggressive almost non English speaking attendant that did not even have any information as to what was going on. According to the information board, the flight was in transit. After severe questioning of these 2 gentle men, they finally told us that the next available flight was on Sunday (JULY 1st) when our vacation was over on the 2nd. They lied to us that were going to be on the next flight, ETC was holding back the flight, and all other lies, we all had to settle for the option of not going on our reunion which has been planned for over 2 years. Apparently, one of the passengers in the plane also experience similar situation, on the same airline, same plane with same employees. My point is do not fly Continental Airline if you do not want to experience this kind of pathetic situation.
Maybe you were a [censored] to begin with.. accidents happens no matter where you are.. FAS do not cause turbulence.. good take your business else where because you are just one unhappy customer.. bye.
I was affected by CO with the snowstorm - I am from Canada and I was flying out of Orlando to Newark and from Newark home to Canada. When we got to the airport we found out our flight had been cancelled. We (the people with a cancelled flight) were asked to leave the line and call a 1-800 number - I waited 5 hours on the phone to be hung up on with no answers - then they disconnected the line and were still telling people to call the number. The earliest flight they had available when going back to wait in the line for over two hours, was not till a week later. We ended up driving home. I cannot believe they do not have better organization skills when an emergency happens (as there were over a thousand planes cancelled). Let's just say I will never fly CO ever again! They had no sympathy, did not give us any answers and just kept putting people off - there public relation and organizational skills are just terrible - my advice don't fly with them! Choose another airline!
Thank you Daddy. You're right, I was on NO meds until the fall. Since it was a DIRECT flight, I never dreamed luggage could get lost.
I had one change of clothing
Sounds like Co personnel are responding. Nowhere do I see that you lost meds. Sounds to me you may be referring to meds you've needed since your fall. Is that right? Also sounds legit to me. Most people don't carry a weeks worth of clothing, especially for a cruise. Usually you have at least 1 'formal' night so of course you would have to shop for something to wear. If people (excluding CO personnel) don't understand that, they've never been on a cruise I have 2 friends who refuse to fly CO so there must be a problem with the company.