United Airlines review: lost baggage and discourtesy 56

1st and last time we will EVER EVER fly continental. We were flying out of Tampa and waiting for our boarding call. Well an hour later they tell us that there is an issue with the flight crew and we will take off immediately when the replacement arrives. Well an hour later TSA and the police escort the pilot out in handcuffs (Apparently he was drunk). So about 30 min after that we board and head to Houston...we land at HOBBY and are told to ask where our connecting flight is and if we missed it. Well the guy tells us we missed it and need to get in line to make arrangements the next day...pissed off we wait for 10 min in line and when we tell her our connecting was Omaha she says, "Why are you here...they are holding the plane." We point to the guy who told us to be in the line and she asks him if what we said was true and he said yea. She told him he was wrong and looks at us and says, "Run or you won't make your flight." 10 min prior there were those carts to drive us there...across the airport. So we are running and I run ahead of my wife to make it in time. Well they lady is all aggravated when we showed up saying that she can't believe we are so late and how we should have been paying attention to the time. We try to explain the situation but she dismisses us and says that they have given up our seats and will now be sitting apart. We didn't have much of a choice at that point so we went into the aircraft and my wife asked, "Are our bags going to be on this plane?" The flight attendant literally went "Ah" and threw her arms up. My wife had lost it at that point and said our bags WILL be on this plane period. So they called and made the plane wait for our bags to get on the plane and her bridesmaid’s gown was on there as well. So we take off finally and the plane smelled like the toilets had overflowed smelling like crap and piss. Normally for me I’m freezing on a plane, but this flight was stuffy and hot. Landed in Omaha 2 hours late and barely made it in time to get our rental car before they closed at midnight. Then the nice 2 hour drive to Iowa.

So when we get to Omaha to fly back to FL every flight was on time except what airline...you guessed it Continental. The lady asked us if we would mind flying United. We said YES PLEASE THANK YOU GOD! The trip home on United was a blessing. Continental and Delta are now on my [censored] list for flying.

United, American, and Southwest all the way!

I recently traveled with Continental Airlines, and they lost 3 bags - 2 mine and one of my friends bag. I know these days every airline seems to have an increased number of lost luggage cases. However the way they handled the situation was totally unacceptable.

We received our bags only five days later and had to buy some items that we were missing.

I think Continental Airlines needs to think of our ppl on R&R in our war zones and when there is weather to try and get our ppl rerouted. They only have 14 or 18 days leave and everyone counts! If it is unable at least offer a voucher! When I spoke to Customer service which they let me know they were in Houston with bad weather they were rude and unconcern about our ppl.

Bet if it was one of their own they certainly would have taken care of their ppl. Very rude ppl!

IW and PE Warner Flight No: MCO - EWR CO1493/EWR-BHX CO26

I recently travelled back from the States on the above flight/connecting flight.

I have travelled often to the States and more than happy with the security that we have to go through - infact I welcome it as it makes me feel safer when flying. On occassions I have had my bags checked 'behind the scenes' and everytime they have not damaged the case and put a note inside to say they had been searched. Again more than happy for this to happen and fully understand why these extra checks take place.

So, I have to say this time when I collected my bags in Birmingham it did not surprise me to see my Samsonite vanity bag had been searched. What did surprise me the damage that had been done. Clearly padlock cutters had been used to cut off the padlocks - but not only the padlocks but the whole clasps which has rendered the case unusable. Inside clearly make up bags, medical bags and manicure cases had been opened with items strewn about + the absence of a security notification.

I think you will agree this is totally unacceptable invasion of my property.

I welcome your comments and what your propsals are to recompense me in terms of a new vanity case.

On April 14, 2017 I bought a package deal (flight and hotel) from Orbitz.com. Due to the CDC and US government warnings I contacted Orbitz on 4/30/09 to cancel and ask for refund. Orbitz promptly refunded my hotel money and told me Continental was not giving refunds. I contacted Continental on 4/30/09 at 7:35pm and they refused to give a refund but offered to give me a credit for less than half my money spent if I used it within a year. I asked to speak with a manager and a fellow named "Tony" told me my money would not be refunded and the CDC was "just a recommendation" and "they have a vaccine now" for the swine flu. I informed him he was an idiot and I was following the recommendation of the CDC instead of "Tony" of continental. I asked for his identifying number and he told me it was "SB" and that he could not help me. I informed him I had a pacemaker and was not going to ignore the governments recommendations. I feel that Continental is wrongly using this disaster to profit (keeping money for services not given or giving fraction of money within a year). I an likely not able to take a vacation within the year. I would like all my money refunded minus a service fee. No US business should profit off of this disaster.

Early last year I made a reservation with Continental, then subsequently had to cancel. Continental sent me a voucher for $511.40 with no mention of any rebooking fee. Late last year I used this to make another reservation, and received a confirmation email with a $150 "change fee" (first time I'd heard of this) added to my $350 ticket!

So I canceled that reservation and complained to Continental, and they 'respectfully declined' to refund me the $150 -- or the cost of the ticket! At this point, I have flown zero miles and I'm out $661.40.

After further complaint, they added insult to injury by sending me five vouchers for $157.50 each - not to be used in combination. So I would need to fly 5 times (and spend more money) to recover the $661.40 they took from me.

I don't think I'll be flying Continental, and I recommend all travelers consider this egregious example of their deceptive business practices before you do.

I was going back from Newark to los angeles from my 2 week vacation. the whole check in thing was OK but after that all hell broke loose. first of all the terminal on my ticket said gate c4 when actually much to my surprise someone asked why it was 10 minutes before our flight and the board said to Las Vegas the guy was told we were moved to another gate, of course they did not announce this on the PA system either so many passengers were in the wrong gate.
secondly when i got on my flight my seat was broken, when you sat back the seat moved back so i couldnt sit back without my chair reclining. the flight attendant said she would move me but never did. Another thing is that it took a ridiculously large amount of time for us to take off, the pilot said we were delayed so we had to wait 2 hours!
later into the flight i asked to be moved but the flight attendant told me to hold on. she never came back. when our meals were being served, they served all the seats in front of me except for the last 2 rows which i was sitting in. after everybody in the front ate we received ONLY salads when everybody else got drinks, salads, and a sandwich. a half an hour later i was starving so i told asked the flight attendant why we didn't get food. she said "you guys didn't get drinks or sandwiches?". after she said that we finally got it. i arrived at LAX 2 hours late. plus i spent an extra 30 minutes trying to find the luggage claim which was located ridiculously far from where i got off! i am a very unsatisfied customer, and it was also my first flight on continental .

I have been a very loyal customer to Continental for a long time. I am writing this letter with utmost regret. I was on Vacation In Europe from 14TH through 22ND, my travel to Europe and back was on Continental.

I would like to let you know that I had one of my worst experience while traveling on flight C0-21 back from London on 22nd of May. I was traveling with my wife and 4 kids, one of the passenger family who was sitting near to my wife’s seat generously exchanged there seats to keep us all together, as my 2 kids were sick.

The Drama started then, one of the flight steward who saw my kid with red marks on his face went back and told the air hostess (I believe she was the lead) that the kid has some contagious disease. The lead came to my wife and talked in a insulting manner, asking whether the kid is having measles.

Then was the worst thing I have ever seen in any airline, it was time for lunch, and a hostess came with some food and mentioned it is a special order for someone, she asked me whether I am Mr. Khan, I mentioned those people moved to seat 33 K-L. This hostess went back, after few minutes she delivered the very same special order food for my daughter, this hostess knew this food was not for us. Without knowing my daughter opened the food, she mentioned that the food taste wired and she didn’t like it. When the general dining serving started, I mentioned my daughter got the wrong food, and I requested for regular food for her. This hostess did not only say that she cannot give the food, she said it is a Muslim diet order, and it is meant for us. I had to shout at her, and I told her when she came with the special order food and asked for “KHAN” (The other passenger) I did direct where Mr. Khan was sitting. Absolutely this is in a way was a purposeful profiling on me and my family and a demonstration of hate towards a religion.

Meanwhile this hostess missed giving food to my son who was sitting between me and my wife, when my wife requested to give food for him, this hostess went mad, and said she cannot give any more food for us (she might have thought she already gave food for my son), she made faces and instructed other hostess not to give food, all the passengers near by saw all this dram. Is this the way a hostess been trained to behave in from of 180 passenger?

This is shame for this great nation and for a leading airline service provider to treat /profile passengers of different color and religion differently. I work for a very reputed firm, who consider Continental as a partner, I am forced to take this matter up to the top.

My son asked me “dad why you picked continental to Fly”. I heard my 7 year old daughter telling her mom that she will write about this “mean behavior of Continental hostess “on her school journal.
If you need me to identify the hostess for you please feel free to reach out to me.

Continental Airlines

FLIGHTS

CO 769 12 SEP 2017
Family of four with under age children seated separately.

CO 110 16 SEP 2017
Family of four with under age children seated separately personal luggage throne on weight tables by rude and unhelpful staff.

What maid it more fustrationg was that the flights where 4 hours and over for children under the age of 15 to be seated unsupervised. Surely the company is breaking laws associated with underage traveling.

Note: flights booked and paid 3-month prier boarding.

Vineta

Continental Airlines recently lost a bag of mine filled with irreplaceable possessions. This bag was a carry-on bag –not a checked bag, a carry-on –and was moved without my knowledge or permission from the overhead bin. No one has seen the bag since.

This took place on my way to Rhode Island to attend the graduation ceremonies for members of the Initiative to Educate Afghan Women. The First Lady, Mrs. Bush, was scheduled to be there and so, due to the nature of the events, I had packed some good clothes and jewelry and decided to take everything in one carry-on. A flight attendant helped me place my suitcase in the overhead bin a few rows away from my seat as the bin above me was taken.

After the plane was taxiing down the runway, I was informed that the Continental staff had moved my bag -- supposedly to the lower storage area of the plane. In order to find out whose bag it was, the Continental staff had gone into my suitcase and, from my purse, they got my return ticket and my name! Yet they did not have enough sense to at least give me my purse or to see if I needed anything (such as my medication) or wanted

anything (such as my jewelry) from the bag. Although they knew from my ticket that I had a connecting flight in New Jersey, they still didn't gate check my bag, which would have allowed me to retrieve it upon exiting the plane at Newark to make my connection to Providence. Instead, they told me that they had checked it all the way through to Providence and handed me a handwritten number. Unsurprisingly, the bag vanished, along with my jewelry.

This is the most bizarre action I've ever known an airline to take with respect to a passenger's carry-on luggage, and may well be the most egregious case of airline carelessness you have heard.

Still, it doesn't stop here. Now Continental is claiming no responsibility and has retained Fulbright and Jaworski to fight me. They asked for receipts of all items over $100, which I told them I did not have, so –per their request and suggestion -- I supplied them with credit card statements and personal letters from the store managers who have records of my purchases. I believed that Continental had agreed to honor this information, but absolutely nothing came of it.

They took entirely unnecessary, unapproved, unilateral action over which I had no control and which directly resulted in the loss of my property. There was nothing I could have done to have prevent this, and now they choose to pay exorbitant legal fees rather than compensate me for the loss they caused.

I had an Industrial accident at work.This was way before the recession started.Went through two surgeries and diagnosed Handicapped 17%
which was a disadvantage for me and an advantage for this company.

As soon as they found out about my disability, did all the best to close
doors for me.They did not want me back unless i was 100% released by
Doctors. Impossible. Now i don't have a Job. Have an Impairment, can not find a job and don't have a Living at all.

Continental Airlines felt it was OK to change a 1 1/2 hour layover to a 13 hour layover 2 weeks before departure during spring break when alternate reservations are extremely difficult. The best we could do was reduce the layover to five hours. They also moved our return departure 1 1/2 hours earlier so we would have to wake up at 3:00 AM. Nine of us are travelling including four kids and our great seat asignmnets secured months ago now leave the kids sitting alone on one segment and the rest are less than ideal.
"Customer Care" would do absolutely nothing to compensate for the inconvenience and Terrell hung up on me when I said I would be posting on complaint board.

At Houston Intercontinental airport on May.17, immediate after I complained a continental service persons impatience to help customer check in baggages, that service person forced me to pay oversize charge 100 dollars for an air traveller standard suitcase which never had oversize problem in my prior travels, another option was buy a new luggage bag from them to replace that case for 40 dollars. This person use overcharge as retaliatory action against customer.
Initially I asked that continental ladys help on how to self check-in baggages by using touch screen panel, that lady was so impatient that she replied:" Cant you read?", and then I replied " I prefer to having people to help me check in the baggages", and then she measured the dimensions of my baggage manually and said my bagggage was 1 inch oversize. And she told me that I have two options: pay 100 dollar or buy a 40 dollar new bag from them. I was unconvinced since she was not supposed to take that baggage check-in responsibility initially and no accurate automatical measurement devices was in place. I argued with her and then she escaped and Mike.W and P.Williams came, they both did nothing to automatically measure my baggage again instead they threatend me if I did not pay and kept arguing, they would call policeman and block my boarding. since I had to take next international flight, I told Mike.W that I may have to buy a 40 dollar bag from them, and then Mike brought in a tiny bag, I realized if I buy this bag and then I would help them to get a personal business to reward their action of threatening and cheating customers. I finally chose to pay 100 dollar by credit card to enable my baggage on board and take that flight on time!

Actually that so called "oversized baggage" never had any problem with other carriers before such as American Airlines and United, as well as with China southern which I immediate took afterwards.

Listen! continental ground service person in houston intercontinental airport:

1. Be patient to help your customers to use self check-in touch screen, or it is always better to help customers in person.
2. Never response customers complaint with the application of "continental policy" to overcharge from your perspective or other tactics against customers interests.
3. Never measure, weigh or read the baggage manually, and use those datas to judge and charge!
4.Solve customerss complaint by your supervisors, not by policeman!
5.Never try to do personal business when you are serving continental customer!

I would like to inform you of the trials and tribulations my wife I endured on June 27 and the following 48 hours. We arrived at EWR on CO29 from LHR. Unfortunately our two bags, with all our clothes, toiletries, and necessary prescription medicines(my wife is being treated for cancer and I am taking medication after a heart attack), did not arrive on our flight(connecting in London from Paris. We filed a delayed baggage claim immediately. The Continental agent told us she could get us our bags by the evening but that she preferred to give herself 24 hours as she was leaving soon. We dared not protest. The following afternoon(I do not remember the precise time of the phone conversations)we were told that our bags had arrived on BA185 and were already clearing customs, and would be delivered to us in the evening.I was told to call back later for an update. I got an agent named Scott, who was the rudest person I have ever talked to at Continental; a realdisgrace to your company. I called back a few minutes later to speak to someone else, and was told that our bags hadn't been located and were not at Customs, and "Who told you that they were?" In addition he said that since we were staying with family9I'd explained that we were using a cousin's apt., but thatno family was present)we shouldn't have to worry about essentials. You can imagine how my wife and I felt. One agent, Dina, was fantastic, and I think it was she who had resolved the problem after 48 hours. Continental only offered us two $50 certificates which I think do not represent the situation we experienced.

Continental Airlines have cancelled a flight on the 1st of January 2017 out of glasgow to Newark USA . I paid for this flight on February 21st 2017. A few days ago the flight had been cancelled by Continental Airlines What are my rights to get them to fly me to Orlando on the first of January. They have offered me 2nd of January but I have booked and paid for car hire for seven days and booked first two nights beginning 1st January. Any help would be great. Djmek1@aol.com

I have flown with Continental for many years and have had few problems. I am disabled and am on social security disability. Continental Airlines changed my flight day and time recently when returning from Oklahoma. I had to pay the hotel $142 for one extra night that i was not expecting. I would be glad send a copy of my hotel bill if that would be necessary. I was suppose to come home Sunday June 24th and it was changed to Monday June 25th. I even tried to change the flight back to Sunday.

People beware!

When you check in online for a Continental flight, you're offered "extra legroom" upgrades costing up to $79. Beware! Select a $79 upgrade and you'll be told it's suddenly unavailable, but there is a $19 upgraded seat available. Select that one, and guess what? Continental keeps your $79 anyway! They claim that this is explained on the website, but it's poorly explained and it's still bait and switch. I'll never fly Continental again.

On December 20, 2017, at 12:13 PM, I received notification from Continental Airlines, that my flight CO529, confirmation AGHMGV, due to leave Denver International Airport (DIA) at 6:25 PM for Newark International Airport, had been canceled. I was due to fly with my wife and son, to join our three daughters who had flown earlier, to New Jersey to spend Christmas with family. I was told that there were no flights until December 23. I immediately purchased three one way tickets on Frontier Airlines, at a cost of $1, 705.50 for the three of us. While we were in flight to New Jersey, at approximately 7:00 PM, Continental called my phone to tell me that flight CO 529 was reinstated and it would leave around 10:30 PM on December 20, 2017. Of course I did not recieve that message until I landed in Newark, and that was too late to be of any use to us and it was past the scheduled departure time of the canceled flight.

Tonight, January 21, 2017, I called Continental airlines, to get them to pay for my Frontier tickets, and they refused, but did offer to refund the unused portion of my original ticket, which should amount to about $538.50, which leaves me out $1, 167.00 for this event which was 100% the fault of Continental. Obviously someone was very hasty in canceling the flight in the first place. I hope that you can help me get Continental to pay for their error.

Ironically, my Frontier flight was right behind Continental Airlines flight 1404, which crashed and burned right in front of us at DIA. So I was not the only one to get burned by Continental Airlines that night.

After parking in the long term parking lot, I waited for the shuttle bus. It arrived 15 minutes later. The bus driver must have had a fear of driving because he did not go over 5 mph. This delayed my arrival at the check in counter by 10 minutes. The check in was a total nightmare. There was a huge line of people and the attendants were worthless. By the time I was able to check in my luggage, I was told that because I was late, I had to check in at the gate. OK, I didn't have a problem with this. However, the attendant told me that I had to take my luggage with me. I questioned this and she said that it was too late to check it in, so I would have to take it with me. Of course when I tried to go through security, they told me my luggage was too big to be a carry on. Something I knew from the start, but I figured that the person who told me to take it to the gate would have the proper training for a situation like this. Well, I returned to the regular check in counter. By the time I got through the massive line of people, my flight was in the air. So now, I am sitting here on a standby status. The first plane I could have taken was booked solid. I now have to wait another 4 hours until the next flight. I was told that this flight is also booked solid. Had it not been for the total incompetence of the check in agent, I would have been on the flight I originally booked. I was supposed to land in Las Vegas at 9:30 am. This would have allowed me to go to the hotel, check in and get ready for a meeting with a client. Now I have to cancel the meeting, which would have brought a lot of business to my company and hope that the client understands the situation. Thanks Continental! Once again, you have proven that you have the worst airline I have ever had the misfortune of taking. I can assure you that I am going to "go to the top" on this one!

Here's my story. My husband's uncle passed away and he was named executor of the estate. We needed to fly to Ireland to take care of arrangements and meet with lawyers. We booked flights CO3439 from Buffalo to Newark (5:45pm - 7:20pm) and then CO 66 Newark to Shannon, Ireland (10:08pm - 9:28am) for August 23. When we checked in we were told that the flight to Newark was delayed until 7:30 due to weather. The previous flight had arrived on time and the plane was sitting at the gate the entire time we were delayed. We finally board the plane around 7:30 for a "wheels up" at 8:00. The flight attendants went through the safety instructions and everything and then the captain announced we'd be delayed another 2 hrs. They had everyone deplane. We spoke with an agent (Paolo) because at that point we knew we wouldn't make our connection. She told us if we went to Newark and didn't make the connection they wouldn't pay for a hotel. We don't live very far from the airport so we rebooked both flights for the next day (and rebooked our returning flight to be a day later as well) and we went home. However she failed to notify us that delays to Newark are a frequent occurrence.

We go back to the airport the following day and again are told that the flight to Newark is delayed, this time the plane was late arriving from its previous destination. The agent, Pam, was helpful. She put me in the very first row so I could be first off the plane and said in the event we didn't make our connection she okayed the airline to pay for a hotel for us this time. We spoke with the agent at the gate (didn't get her name but she was not too tall, heavyset, long curly red hair) and were told "You will make your connection". When the plane finally did arrive they told us once we were boarded we could be up in the air in 10 minutes. However after boarding we sat on the tarmac for at least 30minutes before the plane even taxied out. At this point we knew we were cutting our connection close. Near the end of the flight when I was skeptical about making the connection I spoke with the flight attendant. He made a call and said that the Shannon flight knew there were connectors on board our plane and they would try to hold it. When we landed I was the first off the plane and ran through the terminal (if you know the Newark airport, our gates were no where near each other, it wasn't a short run) and got to the gate. The plane was still there at the gate but the doors were closed and they wouldn't let us board. I told them about how we were going for funeral/executor business and they were not compassionate at all and the gate agent brushed me off and walked away. I followed her asking where I could go to get help but she wouldn't talk to me at all, didn't acknowledge me and kept on walking. I was in tears by then, they made an already bad situation much worse. We finally found someone who would help us, Joanna, who helped us at the customer service desk although they were supposed to be closed by then. She booked us a hotel but we weren't given any food vouchers. From the hotel we called the airline to file a complaint and they told us to wait until all our travel was complete before requesting any compensation or filing a complaint. The next day we finally made it to Shannon, 2 days late.

Our returning flight was delayed 2 hours due to plane maintenance. We were told by the agents we would "most likely" make our connection. And this time we did, however when we got to Buffalo our luggage didn't. 2 bags have since been located and are supposed to arrive later today, but the 3rd is still lost. For a first time over-seas flyer this was an absolutely horrid experience.

When I finally got home I called the airline to request a refund. The refund manager I spoke with, Janet, was not at all helpful or sympathic. She was rude, put me on hold for 20 minutes without even asking first if she could put me on hold. She said "I need to find out why your flight was delayed" and put me on hold unnecessarily when I could have told her why. She refused to acknowledge there was any wrong doing on the part of the airline and would not refund us. We were offered a $175 voucher each for a future flight... but why the hell would I want that? I never want to fly with them again, I want my money back!

So in the end the trip cost us an extra day off work with the rescheduling and 2 wasted vacation days not to mention the emotional stress we endured in an already emotional situation. I've read other forums and I'm going to be following up the DOT and any pursue any other means I can. I just wanted to share my story as a warning to others.. DO NOT FLY WITH CONTINENTAL.

If you have not yet figured it out I am determined to have resolution to this experience.
I was contacted by an agent by the name of Tracy at [protected]. Although I appreciated the calls as of now they simply resulted on at least a 60 dollar phone bill. I will be leaving Bermuda, but while I was here and most upset my calls run 2 dollars per minute. My last call with her was 30 minutes long and then she called back and it cost me 4 dollars to check my voice mail After checking it was simply as message to call her next week as she will be away.
My problems with Continental continued today as I logged on to check in and my wife was not listed. I searched and searched and it wasn't there. I then had to make yet another long distance call to find her reservation and check her in. No one was able to explain why the reservations were separated, but they were.
I then asked the agent to tell me a bit about my paper trail. She told me that all of my details were documented down to the fact that Bermuda basically closes as a whole at 5. This means that getting the necessary essentials for my wife to feel comfortable was not possible and the trip to town and back cost me 50 dollars alone only to grab essentials from a local marked at extremely over rated prices because of the country.
I was also told that the agent that I filed a complaint about stated his story that I arrived at 6:57 for a 7:40 flight. This is a complete lie and a way for him to justify my complaint. I was at the airport on time. I did wait for a bit at a different line until being told that I needed to move. I am the type of person that asks everyone for help, so I had no problem asking what line I was in and where to go.
Once in the correct line and I have to stress already being electronically checked in from the night prior which I have I was still on time. However, your employees spent more time arguing with me instead of helping me and cost me my flight. As I told you after being re-ticketed and having my bags checked at 7:15 after a 30 minute minimum debate with your employees I went to the gate that I was originally seated for and they were still willing to take us on board.
We were turned away after the agents realized that our luggage was checked on the next flight.
I then called customer service and filed a complaint.
I walked back up and asked the supervisor for his name.
He told me it with an attitude and said "And why do you want to know my name?" Thank goodness the agent on the phone heard him. I told him that I was on the phone with customer service and filing a complaint because I could have been on my original flight if his intentions were to help not hurt.
I then went to the desk in the Continental wing and received seats. After a while of thinking I went back to the desk and asked for the Supervisor's boss. I told them I wanted to speak with him regarding how I was treated. I left out the red coat employee that was rude as well and spoke around me in Spanish. Anyway, I was told that if I persisted to follow up on this that the supervisor would and could remove me from the flight. I asked again and stated that you mean to tell me that he treated me poorly and because I think his boss should know about it, I can be thrown off the plane. No wonder he lied about my arrival time. If you even ask to speak to his boss about his behavior you are threatened with being removed from a flight.
To top it off out of the entire flight departing at 12 something PM and our bags checked at 7:15 and under two separate names both of our bags were lost at TSA.
I called TSA, our bags were not with them, nor were they tagged or marked in anyway. It was a full blown lie.
I don't think you can imagine what it was like for our anniversary after everything that we have been through in our family lives for my wife to go without so much as underwear after waking up at 5AM. There are times when the right thing needs to be done. As I stand now I lost two days of my vacation. The first one without clothes and the second getting clothes before we began our day. I rang up roughly $300 in cell phone charges calling agent after agent and being put on hold to go no where. Then spent a nice chunk of change to stay another night the hotel to make up for one of the days I lost. The whole time right up to now I have been sickened by Continental. I was asked by Tracy, what did I wan? Well you can not put a price on watching your wife cry while she sits in the hotel room because we were missing our anniversary dinner. You can't put a price on the stress of being treated poorly at an airport, or being threatened, or being pushed off your flight even though it was open, these things hold a value that can not be replaced. I will never for get this trip and how two agents at the ticketing counter ruined it and your customer care desk threatened me, even though I was in the right and should have been allowed to speak to his supervisor. So after all of that I felt it only fair that since I was granted $150 each for essentials that Continental pay for our final day, $500. I believe that is a bargain for the strain this put on my vacation and wife.
Finally I was given your email address because I am unhappy with just about everyone I have spoken to.
At first I actually thought that you personally replied to my email then realized it was generated.
A big step forward for a company that's new slogan is Work Hard Fly Right, might me to take my concerns personally, not pass them down. I have suffered, to my wife and myself, a great loss. Why would I be provided with your contact information if you were not going to contact me, but simply push it down.
Continental has a lot to learn at Newark Airport. The staff that I filed a complaint about owes us an apology and the customer service desk that threatened me instead of picking up the phone and contacting the acting boss might need re-educating that scaring someone isn't the answer.
I am not simply going to let go of this. I know that we were wronged and I would appreciate your direct involvement in this not an agents.
Please do not push them. Please work with me to resolve this so that we can part without hard feelings. I definitely feel that compensation is due as well as apologies.
I feel that the position you hold makes you the best person to finish this once and for all.

My family travelled to Florida last week for vacation. We travelled with Continental from Ft. Lauderdale FL to Scranton, Wilkes-Barre PA on October 18th, 2017. Our connecting flight was in Newark. This is where the problem lies. We missed our initial flight out of Ft Lauderdale due to a traffic jam on 95 from Miami to Ft Lauderdale. Our original flight was to leave Ft Lauderale at 1:35, wemade the 2:20pm flight. We arrived in Newark 15 minutes early giving us 30 minutes to catch our connecting flight. We contacted Continental at that time and advised we were in the airport and we would be there for boarding. The agent at the gate stated "No problem, we'll have your boarding passes ready, come straight to the gate." So we ran through the airport and made it there as the other passengers were preparing to board. The agent first printed my nine year old sons boarding pass and put him on the plane, then printed my friend's boarding pass. At that time two passengers showed up as the last ones to be boarded. The agent unseated me and gave the last passenger my seat. She then proceeded to walk away without notifying me that the flight was overbooked and I could not board (mind you, my 9yr old son was already on the plane alone.) When I stopped her from leaving, she stated, "I don't know how you got these reservations in the first place, there are no seats left." She did not advise that it was overbooked at all until I questioned her. At this point I told her that my son was alone on the plane and I needed to get him off. She told me the gates were closed. I regret to say that I acted irrationally and caused quite a scene to get my son off the plane before take off. I apologize for that, I do. However, I could not allow them to let my son fly alone without my consent or his knowledge. Imagine if that plane did take off with me and my son being alone on a plane without his mother and not knowing what was happening. I am still very distraught over this matter. My son is afraid to ever fly again. I can't blame him.

When my friend asked to speak to a manager at the gate a woman presented herself and would not assist us other than stating we had to go to customer service. When I asked her to show us where it was, she refused. After asking another consumer, we found the Customer Service desk where we asked for a manager again. As our scheduled flight was the last one to Scranton/Wilkes Barre, they offered to send us to Harrisburg, Pittsburg, or Allentown and ground transportation would be our responsibility. Then they did offer to put us up in an airport hotel for the night and travel the following afternoon (which I later found out was also full). The end result was we cancelled our flight altogether, received a refund for the portion of the flight we did not take, and 3 $12 food vouchers for the airport. Meanwhile I had to pay $60 to a friend back in PA to drive out and pick us up.

We attempted to track our luggage at the baggage claim desk (Carousel 6) and the agent there told us our luggage made it on the flight to Scranton/Wilkes Barre and she could not retrieve it. She did offer us a toiletry bag. My mother had already arrived at the Scranton/Wilkes Barre airport to pick us up not knowing we did not make the flight, and she advised me that our luggage was not there either. I called the Baggage Information line [protected] and was advised that they could not track our bags past the Newark airport. The following day, I called again and was told someone would call me as soon as luggage arrived in Newark. Two of the three bags arrived in Scranton/Wilkes Barre and noone ever contacted me. The third bag, I was told was to arrive on the next flight. It did not. I did not receive my luggage until Tuesday October 21st. Noone from the airline or baggage informatione ver called me. I had to call them several times to locate my luggage. They advised me it would be delivered to my home and when it did arrive, out of courtesy, an agent at the Scranton/Wilkes Barre airport contacted me from my luggage tag to ask if I lost a bag. She had no delivery information, no knowledge of my experience.

I must say that while the only people that were slightly compassionate, understanding, or even helpful were the agents at the Scranton/Wilkes Barre airport and the agents I spoke to on the phone at Baggage Information and 1800 WE CARE.

I am not satisfied with the way we were treated at the Newark airport. It caused much distress for me and my son, a huge inconvenience to my family and friends that helped provide transportation and in addition I had to make two separate trips to the Scranton/Wilkes Barre airport for my luggage and pay $60 to get home from the Newark Airport. Although we did receive refund for the flight we did not take and food vouchers for the airport, I do not feel satisfied with our compensation. I have flown many times, without any problems, and I have also missed flights, lost luggage, and gone through similar situations, but never was any of it handled so poorly as it was out of the Newark airport. I can assure you that my story will be heard all over. I have filed complaints with Continental and will continue to spread my story with all who care to listen. The customer service, organization, and operation of the Newark airport is a disgrace. The facility leaves much to be desired and the majority of the employees I dealt with spoke broken English.

Regarding my complaint with Sherrie Reed in "We Care" customer service at Continental this morning, about flight 3004 on Sat. Nov 6th out of Houston to Milwaukee. Referring to a person's fat overflowing over 4 inches into my small 17 inch airline seat, underneath the armrest and a few inches over the armrest. I had only a 13 inch left to sit on, the woman was approximately 400-500 pounds and should have never been allowed only one seat in this flight with very small airline seats. She should have been stopped at the gate when they saw she only had one seat, was very large and they knew the seats were only 17 inches wide. The seat was already the hardest and uncomfortable airline seat I've ever sat on in my 35 years of flying. Being forced up against the edge of the seat made it even more uncomfortable. My arm and shoulder needed to be into the walk area and I had to squeeze in my shoulders when the cart went through or a person passed by. Two days later my back is still not feeling right. Other people in the flight were also complaining to each other about the uncomfortable seats and their sore backs after the flight.

Continental's policy states:
Customers Requiring Extra Seating
If a customer’s physical size requires, or if a customer requests an extra seat for safety or comfort, the customer must purchase a first class seat or a second coach seat.
We reserve the right to deny boarding to a customer who cannot be safely accommodated due to a seat weight size restriction.

I wasn't protected from this by any Continental employee on the fully booked flight or at the gate. It's even more annoying to think that my husband and I tried to take an earlier flight that Continental had opened and they wouldn't allow us to take the open seats without paying an additional $100.00!

Their own policy states that the customer must purchase a first class seat or a second seat. It was clear to everyone at the gate waiting area and on the plane that her size would be a problem. I noticed her as soon as I sat down at the gate and knew she should never be allowed to buy only one seat on any airline let alone one with very small seats. Continental didn't follow their own policy.

Sherrie said I should have asked to change seats, right...who else would want the seat. So I guess it was my fault!?!? She said that there would probably be an employee on the flight that would have changed seats. Really? How would I know that? How would she know that? She also stated that it's a delicate situation, that the lady had a right to be there and that if I wasn't happy that I could have left! She said she would send a fifty credit to a future flight. That isn't going to help my back and why would I want to sit on those hard small seats again?

I didn't say anything to embarrass the woman and made friendly conversation with her, I felt it was a test of my character and that the employees of Continental should have done something. The gate attendant or flight attendant should not have allowed her enter the airplane with just one seat ticket. I'm sure that they were very aware of the problem.

I'm writing this after being on hold over 25 minutes after the usual menus and holds, then restating everything to a "Terell". Then so I wouldn't have to continue using minutes on my cell she was going to call me back on my home line to finish the conversation which she never did. So now I'm writing this letter to warn others. After a very uncomfortable flight and wasting several hours today with customer service at Continental, nothing satisfactory was done.

Purchased a roundtrip from Newark to Honolulu

While in Hawaii I called and asked if there were any business class seats available for my return. I was told there were not but I could be waitlisted (elite member)and the fare would require an additional $385 plus $100 for changing.

The next day I noticed they had charged my credit card for the $485. I called them and was advised that if I did not get upgrade the money would automatically be reversed. Of course, not only did I not get upgraded I also have not received a refund. They told me that the $485 was to change my ticket to a different fare class in order to be waitlisted for the upgrade

They refuse to refund my money. The agent on the phone in Hawaii lied to me. The girl I initially spoke to in the refund department told me they had processed the $485 incorrectly and she would forward to the refund supervisor. The supervisor denied the refund, told me I should read the refund policy and forwarded me to the management department that said all they could do is file a report.

So I am out the $485.

Coming back from my father's funeral on a flight April 4 2017 from Detroit to Houston, I was made to put my overcoat in the cargo bin of the first class section several rows ahead of my seat. When we touched down, a first class passenger stood up, opened the bin, removed my coat, emptied the pockets, put my coat on (Christmas present from my daughters that December--value: 500$) and walked off the plane. I was too far back to physically do anything. As soon as I got to the flight attendants, I informed them and they just shrugged. If it'd been my wallet lifted, I feel they would have reacted more! I couldn't believe my eyes that it happened! I filed a small claims lawsuit when I got into my town (Clear Lake) insisting that Continental release the passenger list to HPD, but was hit with a high powered attorney response from Continental Airlines. They have Fullbright, Jaworski law firm on retainer. It would take lots of money to move further with the claim. As usual, money triumphs and the little guy loses. Not sure what my next move is...needless to say with Continental's response (customer service, lost luggage dept., etc.) I can see why the airline is having trouble. I will never fly with them again.

On March 22, 2017 I flew from Bush Intercontinental Airport to Dayton on Continental Airlines. When I arrived home (in Cincinnati) I noticed several things missing from my checked bag. Notably all the gifts & souvenirs I bought in Houston.
This included a small decorative tray, a crumb brush, and several bags of spices that I bought at Penzey's in Houston. I was also missing several items of clothing.
I called Continental the next day, & they were not sympathetic AT ALL. I also wrote a letter to customer service.
Then I got a link from Channel 13 (ABC affiliate) in Houston telling a story about how common this is, that there is no oversight, & no penalty to the persons who steal.

My/my son's PSP was stolen out of my luggage on my last business trip by one of their baggage handlers and they aren't going to replace it or reimburse us! Let me make one thing clear, I only travel with carry on luggage. I was told I had to check my carry on luggage at plane side because of the size of the plane they were using. The PSP was in my carry on when I went through Security, it was in my bag before I got on the plane, and it wasn't when I got home. I immediately filed a claim when I unpacked my bag (and noticed that the carrying case was left in my bag, but the PSP and all of our games were gone...they even left the charger). On November 13th I received a letter stating that "electronics are among the list of items excluded from our limits of liability." So of course, I called to complain. Their customer service rep had the nerve to tell me, "Well sir, you should have kept that with you." SERIOUSLY? That ticked me off! I asked him to let me speak to someone that would reimburse me for the item that was stolen and told him the $125 certificate (or e-voucher) doesn't even cover the $350 for the PSP and games that were stolen. His response was, "We didn't even have to give you anything sir!" A week later and I'm still livid about it. They will reimburse me for the PSP and the games that were stolen. On top of all this, my 4-year-old son wants to play the PSP, when I told him it was gone, he said, "It's okay, daddy, Santa will bring you a new one!"

Destination: Round trip USA-Costa Rica
Flight #'s: CO846, CO3061, CO3723, CO5933, CO2891
Date(s) of departure: 3/14/2017, 3/15/2017

I must say Continental Airlines has provided nothing but exceptional service through the years of my experience as a loyal customer. Flights that arrive on time, efficient check-ins, great prices, and courtesy are among all reasons why I have referred Continental to friends and family. However, on March 14th, 2017 my view of Continental has completely changed...

After booking round trip flights from Connecticut (BDL) to Raleigh, NC (RDU) and from Myrtle Beach (MYR) to Liberia, Costa Rica (LIR); a total of around $1200.00, we expected nothing but the best from Continental. However, on our day to return, we ran in to what I would say is the worst customer service I have ever experienced.

Arriving at Liberia International Airport at 5:45 am for a 7:00a.m flight with 0 bags to check would seem to most as more than enough time for catching the flight. After standing in line to pay exit tax for about 45 min, of which the Continental representative instructed us to do before he could print our boarding passes, we returned and were refused our boarding passes. Our plane needless to say, was still on the ground with doors open. We had 0 bags to check and a little over a half hour before our plane was scheduled to take off.

The representative was very rude and continued to refuse us service for the entire half hour. He made comments such as "Well how come everyone else got on the plane just fine? You guys are arriving late and I can not do anything to help you. The earliest you will be able to get home now is on Tuesday (our original arrival time to the states would have been at 8:00 that Sat. night.) Being refused the seats that we paid for not only caused us to miss all of our connecting flights, but also a separate returning flight to Connecticut for my friend the next day.

After asking the representative to speak with his supervisor, he told us he could not get her until our plane had taken off. Umm, a little too late! Now that we were so upset for missing this flight, a supervisor came out and told us we would each have to pay an additional $150 to change our flight destination for that day. Luckily, she could see how disgusted we were with the service, and was able to "rearrange" our flight to fly into New Jersey at no additional cost (about a 10hr drive from our original destination.) We then asked if our hotel room would be funded for the night in NJ and she said that she would absolutely not be paying anything for our hotel accommodations.

Luckily, a friend from Connecticut was kind enough to drive 2 hrs to pick us up in NJ when we arrived. However, I now had to book ANOTHER flight to get to my destination of Myrtle Beach (another $165 spent.) And on top of that, the original Continental flight that was booked from Raleigh to Connecticut was not even used due to us having to fly all over the country just to get home! I have never been so inconvenienced in my entire life and do hope that the Continental representatives in Liberia, Costa Rica receive better customer service training for future customers. I am so disgusted that one of my most admired airline companies has treated me this way. We had 0 bags to check and the plane was on the ground with doors open!

I have no intentions of referring any family member or friend of mine to Continental ever again in fear that this will happen to them too. Loyal customers do NOT deserve to be treated this way. A good business takes care of their customers and respects their needs. Continental in this situation was the complete opposite.

Sincerely,
Disappointed Customer

I flew from San Francisco, California to Newark, New Jersey via Continental Airlines. Though the flight leaving San Fran was an hour and change taking off, we still managed to make it to Newark just in time for me to rush to my gate to find that my plane had been cancelled due to bad weather at the time. That I can understand, no complaints about not wanting to fly in bad weather, considering I could not even see the ground until we hit the runway in Newark to begin with. So now comes the tedious task of trying to figure out how to get to my final destination, Burlington, Vermont.

Lets start with Newark being the worst airport to get information out of anyone in the country. Yes, they have more staff than ATL, LAX, and the other giants that you can understand are understaffed, but atleast if you can find someone, they are helpful, while at Newark they are absolutely not. So I ask one of the wandering Continental Employees who I need to talk to, to change my flight to a later flight and what do I need to do to make arrangements. Well they send me to the "Members Only" line, which after taking 20 minutes to examine my ticket and make some phone calls, tells me to go stand in the farthest customer care service line in the wing, clear across the airport. Now! After standing in this line for 45 minutes, I am informed that it is a "Special Needs" customer support line, and I just have to get into a regular tickets check line. 1 hour and 20 minutes in the ticket check line (becaue Newark cancelled about 20 flights at that exact moment) I finally get to talk to a ticketing agent that attempts to help me. It took him 30 minutes to get everything straightened out and he had me "booked" on the next flight out to Burlington at 8:05 i believe. The only problem was, he could not print an actual boarding pass from his station, only a "standby" ticket, but he assured me that I was on this plane. His manager even came over and confirmed I had a seat, and I would be flying out and to make arrangements to be picked up at the airport. This ticket was "finalized" and I was happy, and trotted over to my gate to wait, because my flight into Newark landed at 5 and its now 10 till 8. Well now the plane is delayed at 1st an hour, but my seat is still confirmed with the original gate people. Thats fine, I can relax a minute. Well, at 9:10 there is an announcement that the gate has been changed at the plane will now be taking off at 11:30pm. So I go to the new gate and wait, but there are new attendants at the desk, so just to double check, i have my standby ticket in hand and ask them "are you absolutely sure I'm still getting on this flight I was promised to get on 4 hours ago" and they reply with a smart ### "Sir, no stand by ticket is ever confirmed, and the standby list is full, and has been full since 8pm." So I ask politely, what are the chances I will get on this plane, and am replied with "I have no idea, we will not know until the plane boards."

So 11:30 comes along and the plane is starting to board. While this is happening, another plane has unloaded a few gates down from us, and half of the people from that plane come to our gate, the last plane to leave out of the whole wing. So I start to think... if this plane was suppose to leave at 8:05, how are these people getting here at 11:15 catching this connection? Well, I'm sure to not too many of you guys surprise Continental has sold half of the seats in the plane twice. Needless to say I did not get onto this airplane. What really fueled my hatred was when my ride in Burlington called and said 2 other planes out of Newark from Continental had landed there while she was waiting since 6pm to pick me up. 2 planes I could have had a chance at getting on that were not on the flight board and not brought to my attention to try to catch. I did not even think about looking because i was CONFIRMED on the 8:05 flight.

So now and about 17 other people are screwed in New Jersey for the night, and they refused to give us food vouchers or hotel credits stating "because it was not an international flight, there is nothing we can do for you."
My final destination being on the Canadian boarder in Vermont is even distance from Burlington and from Montreal, Canada. So trying to atleast get a hotel for the night, no matter how ratty it was, asked about having my final destination changed to Montreal since travel time was the same distance between both, and even had I changed my destination, I was not going to get a hotel or food voucher of any kind.

So they were generous to print out 1 list for the 4 friends I met while fighting this battle of hotels in the area that offer rates for distressed travelers. Here is where I think there is a scam in play. We were driven to the Best Western at Newark Airport, hotel fee $125 (one of the other travelers did not tell them they were distressed and got a room for $89) and then to the Ritz I think ($179 a night normal rate, $249 distressed traveler rate) and we had to pay for our own transportation. We split the cab to the different hotels, but after hearing the rates I had to pay the full cab ride back to the airport where I camped out.

Back up alittle bit to my anger at the 11:30 flight desk, the attendant told me i was put on standby for the 8am flight, and confirmed on the 10:30am flight the next day. Well after everything that happened, around 2am I decide I am done taking chances and ask one of the Customer Service Specialists about my flight status, explaining to her what had happened during the whole day. She looks up on the computer to find out that not only am I not on standby for the 8am flight, I am on standby for the 10:30am flight instead. I was about to completely loose it when she printed me up a boarding pass for the 8am (well ahead of the 4 hour advance time restriction) and allowed me to sleep at the gate since it was quiet.

My pure rage comes from the 4 people I met who were screwed out of the same 3 flights we all could have been on. All 4 of us were confirmed passengers on the 8:05 flight and all 4 of us were denied. Had we just been told that it was standby and the odds were against us, like the obviously were, each of us swore that we would have rented a car and driven to Burlington, instead of them spending a collected $500+ in hotel fees.

In short, honesty and customer service up front would have gotten me to Burlington at an acceptable time driving which I had no problems paying for or doing, but thanks to Continentals bad customer service I missed out on the whole reason I made the trip, a job interview that I failed to show up for thanks to lack of information.

And yes, before its asked, I did call and tell my interviewer that my flight was delayed but that they promised me I would be in Burlington in time for my interview, but because my appointment was at 9 and the plane left at 7:55, before the company opened (and no, there was no voicemail where I could leave a message with my interviewer), I missed my interview and it was considered my fault.

Thank you Continental!

And here is a picture of my lovely 5 star accommodations at the Newark Airport!

Me and my husband are VERY frequent travelers. I have had the honor of trying out almost every single airline international to Narita Airport due to our frequent vacationing there. This Xmas me and my husband and 3 year old son decided to fly Continental for the very first time. We will NEVER fly them again, under NO circumstances. First I'll start with their employees lack of customer service skills at the Atlanta Airport Continental counter where we checked in our bags. We tried to upgrade our tickets to First or Business class for our connecting international flight out of Houston. We were very rudely told..."That would be way too much for YOU to pay...it'll be like 2500 a ticket." Incident#1. After landing in Houston to connect on to Narita, I asked the Continental rep there where she proceeded to tell me the prior price we were quoted was FALSE and it wouldnt matter because the other classes were full anyway.

Once boarding the plane I had the distinct honor of meeting the rudest flight attendants I have EVER encountered. On a 15 hour flight we had the pleasure of a flight attendant passing hot coffee over my sleeping 3 year old. After no response from the dirty look I threw her, she proceeded to leave the hot coffee pot on the cart RIGHT next to my baby during a turbulence storm. I had the joy of catching the pot as it fell and almost hit my son. I can assure you if the coffee had fallen on my son, the other flight attendants would have had the displeasure of pulling me off their coworker. And Continetal would have heard all about it in a lawsuit. Incident #2.

A male flight attendant pouring coffee on the OTHER side of the aisle, spilled hot coffee all over my husbands white sweater and acted like it didnt even happen and went on about his business. As my husband yelled and asked, "what the hell is wrong with you people? And dont you know you just ruined my sweater?" this male attendant nonchalantly states "Oh I'll go get something for that." 15 minutes later after the stain sets he comes back with tissue. Incident #3. And the last incident I will gladly share with anyone of foreign origin in any language. Before we landed, some Japanese customers had taken down a few carry-on items.

Now, I know from frequent travel, its much easier to take down small bags you stowed away prior to landing because you'll be able to deboard faster. I'm pretty sure they had the same knowledge. So, if its common sense to me and these international customers why would the male attendant, completely taking advantage of the fact that these ladies COULD not understand much english, ask, "Why would YOU people do something like this? Are you stupid or something?" Now apparently because there was a majority of japanese customers onboard, he must have forgot about the Americans onboard who could speak english. Like me. Where the hell do you pick these people to hire? I have NEVER in my entire life met flight attendants who lacked any customer service skills. I am so disgusted with Continental as a whole.

I haven't flown CO for awhile and decided to cash out my FFmiles on a ticket. Now I need to change the return, so off to the website I go...where I'm told:

! Continental.com is unable to initiate your flight change request at this time. Please contact Continental Reservations at [protected] to make changes to this Itinerary.

However...when I call that number, I'm told that they're not taking calls (NOT TAKING CALLS?!?!) because of "heavy call volume".

Right.

Has anyone run across this and, if yes, how did you resolve it?

(Need I say that I'm never--and I do mean NEVER--flying CO again?)

Thanks for your help.

We, were told by our departing airport that our luggage was checked all the way to our destination. So we arrived at Bush International Airport cleared customs, but didn't pull our luggage to check it in for the final flight to destination. So when we arrived at our destination our luggage wasn't there, understandable we made a mistake. The clerk at the counter called their counterparts at Bush International Airport and they provided us a claim number. We contacted them and we were told that our luggage had arrived. When my husband went to the airport our luggage had been zip tied. So while he was there in the presence of the clerk, he cut them open. To his dismay, he noticed that a lot of his property was missing. The unbelievable part is that they put the original containers that the items came in back in his suitcases. I understand that customers has the right to remove any baggage that has been left behind and checked for security reasons. What I don't understand is how come they couldn't do the right thing and put the luggage along with all of its belongings on the next flight to its final destination once they notice that there were no items in the suitcases that could harm anyone. They could have even contacted us, because all bags were labeled and had our information on it. Someone between Bush International Airlines and Continental Airline Handlers stole from a customer. I hope and pray that I never have to use the services of Bush International to get to my next overseas assignment and I would drive to the nearest city before I use Continental Airlines to get me to my next International departure airport.

I made airplane arrangement with carnival Cruises, 4 tickets coach from Newark, NJ to Miami Fla. cost 896.00. not even 24 hrs. afterwards I called Carnival and canceled the cruise. I called the airlines and they said the tickets were none refundable the same ticket were 350.00 apiece just going a closer distant from Newark to Orlando Fla. charging 1400.00 for the tickets, plus 50.00 a piece for changing, that 200.00 and 15.00 to carnival, for which they no nothing of this charge. This is 60.00. I think this is out terrible that a person over 60 or any age has to pay , double 920.00 more. Total ticket 1,816 for seats that are coach and cramped and a shorter distance.

As a new widow, I decided to go away on my first Christmas alone. Continental lost my luggage & it was not returned until 3 days after I arrived home. Meanwhile, I was forced to shop with shoes which were not walking shoes. I fell & hurt my hand & wrist, was without clothes, etc I spent the entire week (cruise) crying & extremely depressed. Continental has refused to even consider that they caused a problem. I do not have a prescription plan & need medication. I have been using CO as my main airline for many years & they're fine if you don't encounter a problem. It used to be my whole family's favorite airline but not anymore.

Re: Items Missing From Checked Luggage on Continental Direct Flight From Cancun, Mexico to Houston, Texas Saturday 31 January 2017:

Among other things, my U.S. Navy shaving bag is missing with USN spare uniform buttons, tweezers, nail scissors, large swiss army knife, red Cancun floppy hat, and small folding umbrella to name but a few.

ever think of suing them?

I work at the center 'north of Seattle', and Dustin is a big fat bloke. Good luck you crazy broad.

Continental Airlines is not at fault. Just ask the plane full of passengers who all got there early and made that flight. According to the Check-in and Airport Processing Times site, each USA airport has anywhere from a one hour to two hour time frame for boarding. Sounds like you didn't allow for extra check in time and got there too late. Next time get there at least one and a half hours before your flight has to leave. Happy flying.

I had my PSP Stolen too. I Pulled over to help some Young Adults in a SUV stuck on mud on a Rainy midnight. Cops Show up guess what ? I had a warrent. Just great Car gets towed. When Im out and got back to my car. Gone PSP GONE. with my 4GB Memeory Stick Duo. Filled with Music vids wich I used alot to mix. I reported it stolen to both cops and Sony. I still have the box and recipets just hoping that Ill get it back. It was the fist generation PSP the 1001. wasnt even a year that I had fresh out the box. Enough said.

Hey. I'm sorry to hear what happened to your poor son! you should go to directcomplaint.com and go forward on this...use the baggage complaint form, and fill out all the questions to the best of your ability, it costs $5 but it will be totally worth it! I know how expensive those games can be!