Z57

Hi gblaw101, we appreciate any and all feedback regarding our product, services and business practices. We do utilize scripts in our sales process to ensure that all clients hear a similar message and can make a educated buying decision. We have been in this industry for 16+ years and go with what we know works. That being said, we do not condone "nasty" behavior. Your comment didn't include too many details about this so if you would like to reach out to me directly at heretohelp@z57.com, and provide more insight that would be very helpful. We do encourage sales reps to overcome basic objections as with any sales position, but expect professionalism at all times. Thank you for your time.

Has anyone been sued by Z57?

I am having a hard time canceling my subscription with Z57. I wonder how I can keep them from doing this to me because I cannot afford them anymore. I have emailed them and talked to someone now they have told me I cannot cancel until I talk to a manager.

My name is Margie Wood and I too called and cancelled back on December 6, 2017 because of poor, poor service and being ignored and lied to
constantly. I am still being billed and threaten with being turned over to the credit bureau. You have not done one thing for me and my business.
I did notice that you have continued to post things under my name and business that have nothing to do with my business. Homes in other states and lots of other things like food recipes. You promised to help me cause I told you I would have a lot of trouble understanding how to post and your company agents said that would not be a problem. I now have a bill of over $500 dollars that I do not intend to pay.

At this moment I am getting all the complaints off the computer to take to the Attorney General and the District Attorney and anyone that will listen. I am going to post it publicly on the internet and ask people to post if. As far as I am concerned you are a scam.
My work number is [protected]

Dear Tim,

I also replied to your message on Yelp but wanted to make sure that we connected. I'm very sorry about the negative experience you had with our team. I understand your frustration and want to have our management team review your account so we can figure out what's going on with the reimbursement. I'd also like to get more details on who you spoke to when you called in to follow up so we can address any internal issues.

Please send your full name and contact information as well as any information you have on your interactions with our staff to heretohelp@Z57.com and I'll have someone look into the issue right away so we can get this resolved for you.

Thank you,

Cynthia S.

This employee who stalks Realtors across the nation is extremely rude when you mention you are not interested. He is verbally abusive on the phone and I highly suggest to not have conversation with them, if you are a realtor.

Hi Shannon, thank you for bringing this to our attention. We do not train or tolerate rude behavior from our sales representatives. Please contact me at heretohelp@z57.com so I can determine who it was you spoke to and take the necessary actions.
Thank you,
Z57 Management

I'm trying them out. The sales guy I talked to was anything but abusive. Did he give a lot of pressure? Yes. Was he a shark of a salesman? Sure. But I don't think anything he said was abusive. Maybe you just got a bad one.

I agree, z57 employ very RUDE sales staff.
I cancelled my account and switched to iHouse, and the z57 rep was screeching and abusive.
Keep away from them, their products suck big time.

I agre z57 employ very RUDE sales staff.
I cancelled my account and switched to iHouse and the rep was screeching and abusive.
Keep away from them, their products suck big time.

they must pay people to post good reviews. All they want is your money. I signed up on a Friday. Over the weekend I checked out the complaints. On Monday I cancelled the service with the salesperson within the legal 3 day window in any contract. They charged me anyway and told me they don't have a record of my call. I have reported them to the FTC, BBB, NAR and my local RE board. Someone has to stop them. Perhaps a class action lawsuit?

I have cancelled my services with Z57 twice and just noticed another automatic payment of $79. 12 months times $79

Sylvia,

I do apologize for any frustration that you’ve experienced but would like to defend my company against false information in your claim. Others will be reading this review and Z57 does not want to be misrepresented on the social wires. Z57 is not a boiler room work environment, nor do we run a fraudulent business. We are a long-standing, successful business with dedicated employees and very successful programs. Visit our website, www.z57.com, to learn more about our history and to view our success stories.

I checked your account records and found that in trying to set up your IDX for your website, despite several attempts at of follow-up on our behalf, you never sent in your completed IDX forms. We go directly through your MLS to set up your IDX account and each MLS requires very specific details and paperwork, which we provided for and explained to you.We had several reps explain and go over the IDX paperwork process with you, but we never received the correct paperwork and were unable to set up your IDX. Had we recieved the paperwork, your website would have been up and running with your IDX.

Again, we sincerely apologize for any frustration you experienced. We do our best to provide top-notch customer service and are sorry to hear that you were not satisfied with your Z57 experience. I understand that you’ve canceled your account and there is nothing more we can offer to resolve your concerns so our goal here is simply to address your feedback and wish you well.

Take care,

Cynthia S. - Z57

This is a boiler room kind of fraudulent hard sale. They promise the unwitting realtor the moon and the stars as marketing and website service, leads and internet presence but they deliver nothing but a poor cut and paste, first grader type of “banner”. They have many sales people and almost no website builders. So they charge you up front (they charge me $480) and then start stalling and stalling using all kinds of excuses and non- credible stories (mostly placing the blame on YOU) for dragging their feet and not delivering.
Truth is they have no website building capacity or hired power to cover all of the people they are ripping off. Their employees are only selling and cold calling. They will not refund you a penny even if their conditions give a 30 day refund. They will wear you out and finally repeat that there are “no grounds” to grant you a refund because your “website” was up when it is nothing other than the picture you sent them with one or two other props.
Notice they have only one 800 number and will never go beyond that so if you need to talk to the person that is “working with you” on your website, you have no ways of contacting this person. Emails are useless as no one will ever answer one (or at least not the people that sell you the bill of lies). They even went as far as sending me a different set of “Terms and Conditions” when requesting a refund, to the ones set forth upon signing up for the alleged website /marketing program. Cancel your credit card or else they will continue to charge you even after you have cancelled their service.

did the same thing to me what a ripp off i cancelled in the first 30 days they owe me.

Kip,
You may want to CXL you credit card because they just keep on charging..
I tried to CXL in Dec. 2009 and was given something about I should try to sale my web name. I called again in Feb. 2010 and asked to be CXL. Thought it was done but later found out NO SO. Always get a cancellation number or name. Calls came in about the account and I told the individual that I had closed the account.
At one time I was told that I was setup with a CXL but I didn't answer my e-mail. That person said he was going to take care of it and e-mail me . I have never seen an e-mail from Z57.
I finally had to CXL my credit card to stop the charges. Alot of scams of getting you credit card and the charges never stop.
Today I received a call for a attorney with threats about my credit rating.
I have a good opportunity to tell a lot of Real Estate Agents about my experiences with Z57. I will attend a Default and foreclosure convention in Dallar this month. (5 Star Convention)
We have a lot of net working morning, noon and night. I will not be able to talk to all 4 to 5 thousand people but I will have Z57 topic in my main conversations. This type of negative publicity will go back to the offices of all the agents I meet. After I get through, the name Z57 wil not be forgotten.

Please simply address this issue:

T0 the Z57 Client development team:

Good job of presenting us with Good Cop-Bad Cop routine. I bet you know full well who J Howley is. Either way it is nothing that any one can prove short of hiring a fleet of lawyers. How convenient.

Z57 ripped me off and I still have the emails from Paul Lamotte suggesting I should give him my log-ins. Only an idiot would give up their MLS LogIns. The MLSs prohibit members from doing that specifically. As if you guys didnt know that - well maybe you dont if you catch my implication.

And I quote Paul Lamotte
"are you able to give me the user and password for that agent long in section so i can look around to pull a link off of that?"

You got plenty of feedback from me and yet you NEVER privided me with any real service. Everything I said in my preivious post on this site still stands. Offering up an apology for past bad conduct does not make up for that conduct. It only shows me how despicable and unethical you people really are. I can walk outside and get clean hot air.

CalCon17

Dear Cherib67

Although we have discussed your issue at length already, we saw a posting today that we felt we simply must address immediately.

We do NOT agree with the opinions of J Howley. We’ve looked through our files and Howley is not an employee (past or current) or a customer (past or current). Howley’s comments are inappropriate, rude and completely uncalled for. Howley - we don’t know who you are, but please stop with the name calling.

The Complaint Board is set up for customers to share their opinions - good and bad. And while it hurts to hear the bad – we need to hear it. And you are right – we need to work on a few things. Frankly, we have taken everyone’s feedback very seriously and are rolling out new changes at Z57 that we hope will be the first step towards improving any perceptions of Z57. While we cannot repair all of the mistakes of the past – we want to improve and are making serious changes here. And it’s through feedback that we learn. We hope we can win your business back someday, but regardless, we want you to know that we heard you and we are changing.

There are several programs and activities that we are working on to improve at Z57. But in fairness to your post, we don’t want to dominate the conversation with our message. However, we did want you to know we heard you, we are making changes and we are grateful for the feedback so we can improve our services.

Most importantly - J Howley – we don’t know who you are, but please stop insulting people who simply want share their opinions. If we didn’t get feedback, we couldn’t improve. That’s all Cherib67 was doing here. Leave her alone.

Z57 Client Development Team

J. Howley, you clearly work for these people... To call someone less than smart because they do not have strong knowledge of web marketing and technology is a clear example of YOUR mental capacity. Are you an expert in EVERYTHING in the universe? I take it you do your own accounting, dry-cleaning, fix your own car, prescribe your own medication and heck, you may even know how to fly to the moon and build a space shuttle! As for the rest of us, we hire "professionals" in fields that are not our expertise. Their job is to provide exactly that, specilized service and they get paid for doing a good job. The joke is actually on this company, the idiots are those who think they can get away with stealing and calling their client base stupid... Let's see how long this company lasts. I'm already laughing!

You people are not too smart. Z57 is the best internet company out there. When you pick up the phone to speak to one of the reps, they have the patience to deal with how little you know about the internet and how to market. ihouseweb is a joke as is AccessDirect, and all the other companies trying to pretend to know how to handle a real estate agent and create an effective website. My advice to all of you who are complaining-when you talk to Z57 reps, be quiet and listen. They are far smarter then you are and are only trying to help. Those of you who have billing issues...are you sure you know how to read a contract or use a calculator? Just trust Z57. Henry-you are the man!

If I could drive to their location to speak to a manager, I would do so. I have been with the company for over a decade where they have extracted nearly $9, 000 from me for a website and email service. I was threatened fines by my mls because it turns out that the IDX feed they used was illegal. So I hired another company - TWO YEARS AGO- to run a site. For 2 years, at $70 a month to Z57, I have attempted to resolve the issue - like have them release my URL (that I owned prior to their building me a website) and to switch out my email. There is never a manager on duty to speak to me. My requests to speak to a manager will take "3 business days to respond to" although when I speak to the next rep. they say that there is no request logged in. This is quite the scam. If anyone else reading this has had a similar experience, contact me and we can work together with an attorney to seek resolution. Emily Dishman, Fortus Realty [protected] (I would include my email - but they have hijacked it)

People never walk into a relationship assuming that they will be abused physically, emotionally or mentally. The abuse also never starts immediately into the relationship at full force as you would expect it to. Abusers often start out very subtly in a relationship with the different types of control, blame and manipulation. They don’t tell their partners that they intend to control them or ruin their lives in many ways.
Abuse can take many forms. It can be when your partner tells you that you are fat or ugly just to make themselves feel better. They tell you that no one else would love you or treat you the way that they treat you so that you won’t realize you are better than they are and leave them. They make the choice to lose their temper in many forms, but they always blame you instead of blaming their own lack of self-control or their own purposeful choice to make an abusive gesture towards you.
Abuse can be smashing your car right after you joined the fitness gym or right before you plan to return to work. Abuse can be hiding your keys or phone so that you become disoriented and cannot remember where you put them. Abuse can be pretending that they are perfect out in public, only to make other people question whether you are being truthful or not when you share with them that you are being abused.
We will cover the many signs of abuse in this ebook. Abusers choose to abuse. They feel entitled and feel they have a right to treat you poorly. They justify all of their actions to you and to themselves, removing themselves from any responsibility or blame for the abuse. They don’t want to view themselves in a negative way, so they must make you and others believe that you are the perpetrator or instigator of the abuse. Let’s dig in to the signs that are present in your life when you are dealing with an abuser. Not all of these signs will be present when you are being abused because every abuser thinks and responds to things differently. But if you see common signs below that are present in your relationship, odds are good that you are dealing with an abuser.
In the ebook below, I will use he or he/she, but abusers can be both male and female. Abuse can happen in relationships between women, men as well as a man/woman relationship. Abuse can happen to the very young or the elderly. Abusers are pretty typical in our environment if you take a good look. Many times we are shocked by the people whom we realize are abusers and batterers, because they hide their aggression and hostility very well from the outside world

Hi John, thank you for writing your feedback as we are always hoping to improve and want to learn from any mistakes made. I truly apologize if you did not receive fantastic service from our Client Development department. We use very few 3rd party providers and we no longer offer an email service, but still support clients on that platform. That being said, our reps should know that even though our upgraded email is a 3rd party, it is still a representation of Z57 and we need to take responsibility for any issues you may have and resolve them in a timely manner. I will be addressing and hosting a training with the team to ensure that this never happens again. If you wish to discuss any issues you have, please do not hesitate to reach out to me directly at heretohelp@z57.com

Z57 Management

Customer service is sketchy and quite frankly I've aghast at all the excuses I get why something doesn't work right. Out of the blue my website doesn't work and neither does my email forwarding or email account. I can't access my email but it's never their fault...always someone else's. They blamed me when their system got hacked and my email was being used by someone else for spam. They blamed Enom.com for my email and website problems...never their fault, always someone else's. I've never had any real issues until recently when they convinced me to upgrade. Ever since then it's been an absolute MESS with not being able to access email, website completely crashed and when I finally cancelled my account I was told it would remain up in the confirmation email until November 1, 2014. When I reached out to the "3rd" party company they use for email (fusemail) the guy at fusemail said there wasn't any email account with my name on it (john@johnbahnhomes.com)...Thank God that guy I use for my domain names stepped in and made sure the email and my domain name were being forwarded but that took almost a week and only God knows how many emails are out there in the never land of cyberspace that I missed. Funny as hell...I received an email saying that they confirmed my termination but when I emailed back about my issues the SAME PERSON WHO EMAILED ME said "you have to call to terminate your account". That's not why I emailed you, you friggin' dope!

Vendor refuses to remove office phone number from their call list.

CA RE Broker –

I’m very sorry to hear about your experience with Shane. We want to fix this for you. Z57 has been making a lot of changes including an initiative we’ve created that will focus on our customer experience and customer experience. Our goal is to see measurable improvement in both areas.

To start, we’re doing our best to reach out to anyone with unresolved concerns. Please contact us at heretohelp@z57.com and share the details on what your phone conversation consisted of. We will review the call and take the appropriate action needed.

Every reply we get to this email address goes immediately to a highly trained client development specialist and is reviewed by upper-level management once a week to help us improve our service. Anyone else with an unresolved concern is welcome to contact us as well.

Thank you,

Z57 Management

OceanDrive -

We want to fix this for you. Z57 takes customer satisfaction very seriously. We recently launched an initiative to improve our customer service and client experience. Please accept our sincere apology for your negative experience.

To resolve your issue quickly, I ask that you please contact us at heretohelp@z57.com and give us the background on your situation.

Every message received at the above email address is immediately assigned to a highly trained client development representative who will promptly review your concern and will contact you. All messages are also reviewed by upper-level management on a weekly basis.

We look forward to resolving your concerns,

Z57 Management

JustMyTwoCents - As a current employee at Z57, I would describe our sales environment as fun and upbeat – nothing like a boiler room.

Although marketing your business is the most important lender to success for Realtors, it is not something that is taught to Realtors as they study to earn their license. There will always be a start-up cost for any marketing solution you decide on but our proven marketing strategy and training will set you up for success for many years to come meaning the return on your investment will keep on coming back to you.

Z57 is setting the bar in the real estate space and we feel that our products exceed those of our competitors. We offer much more than just a website with our sign-on package – so we can honestly say that any agent who signs on with Z57 will be getting incredible value for their investment. In addition to an intelligent website full of lead capture tools, we also provide enrollment in our Z57 Academy - a one-one-on teaching program that will teach you how to master our proven marketing strategy and make you into a successful marketer. We also have many different specialized add-ons that can be built into a package to allow our Realtors meet their marketing goals. Z57 is also working on revamping our entire company image to match all the exciting new products that we’re offering to agents. Our ultimate goal is to teach Realtors how to generate a lifetime of success – that’s the ultimate return on your investment.

Shane of Z57 called this afternoon. I told him I do have a need with my website. But, he called without knowing my company name - which I gave him. He asked for my website. So I said, "if you want my business, maybe you should do some research." He asked for it again, so I said, "why don't you google it." He then said some very offensive stuff. What a great way to get business!

they have ripped me off also. then turned me into a collection agency. they owe me over 400 dollars. i canceled in the first 30 days.

Team Erickson,

We know your issue was already resolved with a refund, but we saw a new posting today that we felt we must address.

First off… we do NOT agree with the opinions of J Howley. We’ve looked through our files and Howley is not an employee (past or current) or a customer (past or current). Howley’s comments are inappropriate, rude and completely uncalled for. Howley - we don’t know who you are, but please stop with the name calling.

The Complaint Board is set up for customers to share their opinions - good and bad. And while it hurts to hear the bad – we needed to hear it. Frankly, we have taken everyone’s feedback very seriously and are rolling out new changes at Z57 that we hope will be the first step towards improving your perception of Z57. While we cannot repair all of the mistakes of the past – we want to improve and are making serious changes here. And we welcome your continued feedback as we strive to improve. Hopefully we can win your business back. But regardless, we want you to know that we heard you and we are changing.
Here’s what we are doing:

Our Cancellation Policy
We want to apologize. Sometimes policies get in the way of offering good client service and it appears we are guilty of that. Z57 prides itself on successful working with thousands of Realtors to grow their Internet marketing for past 12 years. It wasn’t our intention to make it this so challenging to cancel our services and we don’t want to force Realtors to continue with a product if they have changed their mind after hanging up the phone.

Therefore, effective immediately, any new client can cancel their Z57 services within 3 days of purchase – for any reason – and get a full refund. If it’s after 3 days, a client may cancel at any time with 30 days notice. Simply call us at [protected]. Yes, we will still ask you why you want to cancel. But understand that’s only so we can improve our product and services to better suit your needs. We want to offer Realtor’s the best service possible.

Beyond cancellation policies, there are several other programs and activities that we are working on to improve at Z57. But in fairness to your post, Team Erickson, we don’t want to dominate the conversation or change it like others on this post - who take the opportunity to try and sell you competitive products.

However, we did want you to know we heard you, we are making changes and we are grateful for the feedback.

Lastly - J Howley – we don’t know who you are, but please stop insulting people who simply want share their opinions. If we didn’t get feedback, we couldn’t improve.

Z57 Client Development Team

You people are not too smart. Z57 is the best internet company out there. When you pick up the phone to speak to one of the reps, they have the patience to deal with how little you know about the internet and how to market. ihouseweb is a joke as is AccessDirect, and all the other companies trying to pretend to know how to handle a real estate agent and create an effective website. My advice to all of you who are complaining-when you talk to Z57 reps, be quiet and listen. They are far smarter then you are and are only trying to help. Those of you who have billing issues...are you sure you know how to read a contract or use a calculator? Just trust Z57. Henry-you are the man! Steve Webber is a genius and is only trying to help the unintelligent real estate agents stay in business

if your are looking for a better option check out my site siscowebsolutions.com take a free test drive no credit card or obligation needed our agent site with IDX Pro is 79.99 Monthly and our Broker sites are 179.99 and it comes with IDX Pro and 5 Additional agent websites with there own IDX as well if you want to talk to me directly call [protected] X805 ihousewebsolutions

Jamie Sisco
Web Marketing Consultant
Phone:[protected]
Email: jsisco@ihouseweb.com
Web Address: www.siscowebsolutions.com

There are many issues to consider before you purchase web services. We all do the research for your home buyers, directing them to the right location, style of home and a whole range of personal must-have features.

As a potential customer you need to do your research regarding a website design/development company. I have received my share of unsolicited phone calls from the Z57 sales side in San Diego, CA. I have taken the time to keep the individual on the phone to find out as much about the company as possible. The art of listening is an important skill to have when working with such an aggressive company. NEVER agree to any business partnership right away. You need to research on your own and see if this is the product/service that will meet your needs. After my second call from the Z57 sales rep (in respect to their privacy I will not name names) I went online to research Z57’s reputation and their website and product.

Coming to the web, I saw the negative responses from so many of you who have had poor customer relations experiences, poor billing experiences, poor traffic when more was promised, complaints regarding numerous aggressive unsolicited sales calls that is highly disruptive to your business and difficulty leaving the Z57’s services. I actually recently connected with a former Z57 employee who also will remain nameless to protect their privacy. I learned a great deal about the internal organization, information about the owner and the company in general.

From my discussions with this former employee, I would highly suggest that you do NOT use Z57. The sales force is taught to close the sale in an aggressive call approach-they do not want to take no as an answer. Most of the team are males in their young 20s with little knowledge of the online real estate industry or internet technology. The young lady who worked there said it was like entering into a fraternity-loud rock music pumping. Z57’s main business effort is on sales conversion and the sales team has to work hard to make their commissions. The turn-over is huge and the sales environment is more-or-less a revolving door. They work from mailing lists that are often outdated and several sales people on the floor will fight to make the call so often one realtor will get multiple calls from Z57 -often in the same day! Once an agent signs up for service, Z57 makes it as difficult as possible for you to leave. This appears to be company policy. Apparently the Z57 customer base continues to drop because Z57 is unable to meet their 60-60 promise therefore the pressure is placed on the sales team to be even more aggressive with an individual on the phone. Z57 scrambles a few days before the 60 days is complete to improve the search engine optimization so the website gets more traffic (not leads) in online search engines like Google, Yahoo or Bing. Nothing illegal; however highly unethical! It seems Z57 is far less concerned about delivering on promises and supporting their customers then they are about making promises during their sales efforts to grow their business.

I also have seen posts from agents complaining about the quality of their website produced from Z57. If you are considering using a web development company to create your site, look at the website of the company that is selling you your site. Visit www.z57.com and see if this is the quality you expect or want to represent your business. Frankly the site looks as though it has not been updated in a long time and does not look very polished or professional.

To be fair to Z57, there are many other real estate website and online marketing companies that have poor reputations; however Z57 seems to be the worst of the lot. Also be careful when you evaluate awards given to the company. They might be #1 on the list of internet developers, but ask yourself what this really means. You will see that Z57 was recognized recently as the “No. 1 web developer and design firm 10 consecutive years; however do your research! You will see that this award is “based on the number of local employees as of August 1, 2010” They have a large tele-sales team (I believe around 100 individuals) and also have their design team. This award does not represent quality of service or product. When having the conversation with the sales person on the other side of the phone, ask a few questions.” How long have you been with the company? How many people work in the development and design team? etc.” Ask for current customer success stories. The testimonials on their website seem quite outdated. If you are local in southern CA, ask to make a visit.

Do your homework. You would not show a client looking for a rural country home a condo in the city.

I support a large firm and have been a realtor for about 12 years. I will be launching a site that evaluates all internet real estate providers and it will allow interaction by the vendors, past and present employees, former and current customers and professionals. It will truly allow for an open dialogue. I noticed that Z57 pulled their blog site down (http://blog.z57.com). Another bad sign when a company doesthis; however based on the negative responses out there I imagine I know why they did. Technology is confusing to many of us in the real estate field and we need all the ammunition possible to be able to make an educated decision with who we partner with in the technology space. We all need to be able to drive new customers to our services as well as be able to apply new listings. We compete with each other on a local level; however from a national effort we can all work together!

I hope this has been helpful. Please let me know what additional features you might like the site to have or add any comments.
Thanks,
Donald

I (Janette Dirks) request that you revise your post and remove my name from it.
I feel that it could potentially harm my future career ventures (I have resigned from Z57), and should not receive the possible back lash as I was only adhering to current company policies in regards to your contact lists.
I appreciate your time and consideration.
Thank you.

BUYER BEWARE! Be firm when you try to cancel your account. Hard sell, promises, multiple steps to cancel. If you don't follow correctly will be charged another month. I had been a customer for over 3 years spending thousands of dollars and they won't refund a lousy $99 when I made the phone call to cancel. SHAME ON YOU Z57!

I have filed a complaint with the San Diego BBB. Z57 responded. Refuse to refund me the $99 plus $20 for a feature listing. (Had my account been canceled so would have the feature listing.)

SHAME! SHAME! SHAME!