Wells Fargo reviews and complaints 1
View all 1719 complaintsWells Fargo - racism, horrible customer service.
Complaint against : lisa cafferty (Home mortgage consultant)
Nmlsr id: 106796
Wells fargo home mortgage | 4456 corporation lane, suite 100 | virginia beach, va 23462
Macm8614-011
Tel [protected]
Fax [protected]
Subject: refinance home with same bank for 15 years instead of 30 years.
I have never ever expected such a horrible customer service in my life where I have ended up with no response just to change my home loan to 15 years from 30 years with the same bank wells fargo. I have some of the e-mails which shows the starting date of my conversation as well the end date of e-mail conversation. More over after that no call back after leaving 100s of voicemail. Finally I decided to with drawl all my banking service from wells fargo, (My checking account, credit cards to home loan account). I would rather don’t mind paying extra money to refinance from bank of america and transfer all my account with them. This bank should be ashamed to have such kind of home mortgage consultants such as & ldquo;lisa cafferty”. Which can not gave any response in 75 days, may be they are racsim. I have all my e-mails which can prove the useless service. They should have been terminated with immediate effect. Ultimately they are the losers who losses my accounts & no recommendations for this bank in future with a negative reviews. If someone really want to look into this matter I have all documentary proof for the same. It happen because she a racist, which I felt with my 1st conversation with here in here office but I ignored that at that time.
They say they will take action if it reaches 100 point. It means they will never take action. Why have they made this website for? Just to do the legal formality.
The complaint has been investigated and resolved to the customer’s satisfaction.
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You have grossly distorted the definition of racism This Place Needs More Descartes, hammering Brenda's point home that it is not an example of racism.
Damn Descartes. [censored] move. You left out the racism qualifier in your incomplete posting of the definition that proves you're a [censored] and that making an accurate observation about a person's race is not racism. Intelligent debates are best left to those who possesss intelligence.. Bye bye dunce.
No Brenda, you cannot tell a persons race. Just because a person sounds a certain way, does not mean they are x or y race. You may be able to discern nationality or a regional accent but nationality does not equal race. If I am speaking to you - you cannot tell from my voice whether or not I am white, black, green, blue or purple with orange polka dots.
According to this complaint, you dealt with them via email and telephone - so how pray tell, was there any racism involved? You cannot see a person's skin colour through the phone or through email. You cannot judge a person's race by their voice. Heck there are times you cannot judge a persons GENDER by their voice or their email conversations.
Secondly - HUNDREDS of voice mail messages? Please tell me that is an exaggeration, otherwise that could be harassment on your part and you better believe if someone was calling my work leaving multiple voice mail messages, I would do my best to distance myself from that person as well.
Because a person has incorrect grammer it does not eliminate the fact that WF may have treated them in a racist manner. Please direct your comments / rebuttal to the issue od the complaint. The charge of inadequate grammer does not disprove racism. WF, shame on you.
This is LISA CAFFERTY, she is rude. We have delt with her in the past as well. Never again
Good Luck AshO1