Menu
Wells Fargo Customer Service Phone, Email, Contacts

Wells Fargo
reviews & complaints

www.wellsfargo.com
www.wellsfargo.com

Learn how the rating is calculated

4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Wells Fargo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wells Fargo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wells Fargo reviews & complaints 1753

Filter reviews by rating
5
5808 reviews
4
1 review
3
2 reviews
2
7 reviews
1
12 reviews
Sort by:

Newest Wells Fargo reviews & complaints

ComplaintsBoard
M
7:15 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wells Fargo - harassing phone calls

For over a year now the reps from Wells Fargo call every day from the 1st to the 10th of the month. They call on all phone lines multiple times a day/night and even on holidays. They never leave messages. I have asked them why they call a customer that pays on time --they say the payment is due on the 1st and late after the 1st--but on the statement it say...

Read full review of Wells Fargo and 5 comments
ComplaintsBoard
G
10:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo they took money from my account without my permission

I'd had a line of credit that I'd never needed to use. When I was starting a new business, I went to my local branch to ensure it was still active. They told me it was. They even called the main office who also confirmed it was available to me. I therefore transferred $150, 000 into my checking account from the line of credit. The teller suggested that I open a savings account so I could get some interest on it. The next day I transferred the funds on-line from my checking account into my savings account. FIVE DAYS LATER they took the money back my creating a debit in my checking account of $150, 000; froze my savings account and then took the money out to pay off the overdraft that they created. ALL WITHOUT NOTIFYING ME. I have since written many letters to them with no response, other than computer-generated unsigned letters that do not actually say anything. My Lawyer called them and they refused to connect him with their Legal Department. He has since written to the CEO and has not even received an acknowledgement. This is a company that received BILLIONS in 'bail-out' money from the taxpayers. Oh - both my houses are mortgaged with them and I have been a customer for over 12 years with no problems whatsoever. If this is how they treat good customers, how are they treating the 'bad' ones? An utterly disgraceful and despicable way for any bank to behave. What they did was illegal, and the way they treated me afterwards is beneath contempt. If I could afford it I would sue them.

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
eis
Dubuque, US
Feb 03, 2012 2:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

Wells Fargo in San Diego consolidated CD's and opened checking/savings accounts, without permission.

ComplaintsBoard
D
1:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo auto loan

Owe 2 payments they took my car they would not work with me at all after 6 years of payments thanks wells fargo

Read full review of Wells Fargo and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
P
P
Patti Pitts
,
Feb 19, 2008 9:08 am EST

I also had a very bad experience with the Wells Fargo Auto Loan Department. I was treated very rudely by one of their representatives as well as the shift manager. It all started when I called in to speak to one of their representatives because I was concerned that my payment might be a bit late due to having to leave my primary job for medical reasons and also it was in early December "Holiday Season". The first lady I spoke with was very nice and informed me that they had a payment deferral program where you were allowed to defer payments, two at a time, for a total of five during the life of the loan. She told me not to worry because I had a ten day grace period after the payment was due and if I wanted to initiate a payment deferral to call back the day after my payment was due. So this is what I did. I called back o0n the 15th of the month, my payment is due on the 14th of the month, and asked for a two month payment deferral and they took my information and said I was all set. Well on the 29th of December, it is now two weeks past my due date, i received a letter saying my request for deferral had been denied. Now I am freaking out because the payment is way past due and since it was now the New Years Eve weekend I could not get anyone on the phone until Jan, 3rd, 08. On the 3rd I spoke with another gentleman who set up a payment schedule for me in two payments, to catch up on my December payment and he assured me this would keep my payment from going 30 days past due. He chose the dates, I did not. Well around the 18th of Jan., after the first half of the payment had gone through, I kept getting repeated phone calls from Wels Fargo and I finally spoke to a rep who proceeded to tell me my payment was 30 days past due and was being reported to the credit agency. He kept badgering me saying that I must not have any common sense to chose the dates that were chosed for my payments because I should have known this would make my payment 30 days overdue. I assured him I did not chose the dates, that one of their representatives chose the dates and he kept on saying that's not possible and on and on. Well needless to say I got very upset and I was crying. So I asked to speak to a supervisor. The supervisor that got on the phone was just as rude and accused me of using the "F" word, which I did not. I asked him to send me a complete statement of the status of my account and hung up. To this day, it's now Feb,19, 2008, I still have not received anything from them. I just recently wrote a letter to the corporate offices, telling them exactly what I have written here and have not heard anything back. I will never use Wells Fargo again and I would recommend anyone reading this that you do not either. They truly do not care much about their customers.

L
L
LEE STEVENS
LAVALLE, US
Feb 14, 2009 7:58 am EST

IN OCT 08 I NEEDED ANOTHER VEHICLE SO I DECIDED TO CONSOLIDATE 2 LOANS I TRADED MY OLD TRUCK IN. THE DEALER SHIP GAVE ME 3400 .00 ON MY TRADE IN . SO WHEN I T CAME TO DO THE PAPERWORK WELLS FARTO PAID OFF THE DEALERSHIP FOR THE JEEP. MY NEW PAYMENT WAS 448.OO OK FINE. EVERYTHING WAS FINE TILL I GOT A CALL AT WORK 2 WEEKS LATER IT WAS MY FORMER LENDER WONDERING WHERE MY PAYMENT WAS FOR OCT OF O8 ? WELL IT TURNS OUT THAT WELLS FARTO SHORTED THEM 3400.00! SO I STARTED ASKING QUESTIONS THEY BLAMED ME AND THE DEALERSHIP FOR GIVING THEM THE WRONG NUMBERS. ACCORDING TO WELLS FARTO THE DEALERSHIP WAS SUPPOSED TO PAY OFF MY OLD TRUCK SO THEY COULD GET THE TITLE BACK . WELL TO MAKE A LONG STORY SHORT MY CREDIT WENT TO HELL CAUSE OF THESE PEOPLE AND MY NEW PAYMENT IS 535.00 DUE ON THE 21RST OF EACH MONTH WITH A TEN DAY GRACE PERIOD PHONE HARRASSENT STARTED ON DEC 24 08

W
W
whocares1
, US
Aug 19, 2010 11:48 am EDT

i got the same thing going on... they threaten to garnish anything i got and court to get their money...they don't stand by their agreement as far as a payment plans they set up for you...they are very mean to work with..Government bails them out but not the people

K
K
Kimberly Taylor
Chicago, US
Feb 24, 2009 4:07 am EST

Although it's such a shame how many people got cheated by wells fargo it's comforting to me knowing I'm not alone in being stiff by wells fargo and maybe with all the complaints something justifyable can done about it. To make a long story short I purchased a car in 2004 a 2004 cavalier the dealer charged me 20, 000 for it not knowing it was 5, 000 above book value. I traded the cavalier in two years later because the car was giving me trouble for a 2006 aveo. I had to go back to the dealer I oringinally went to because no other dealer would take the car because of the negative equity, but they sure did and wells fargo financed me charging me a higher interest rate and im paying for two cars although i only have one. I feel double ripped off by wells fargo and by the dealer because I feel they prey on people who don, t know any better and ultimately put us in a bind where we are screwed and have limited options that we have to deal with unfairly because of there conniving ways. I wish i could go back and erase my mistake of signing my name on that contract but I can't. But I feel laws should be changed on how dealerships and banks do business with customers cause it's not right to take advantage of someone because you can get away with it. But maybe that's why the banks and dealers are in the condition their in now because of dishonesty, so i quess they are getting their payback but it's ashame how many people they have cheated and damaged. And they do have the nerve to harrass you if your payment late and they begging for help financially themselves.

M
M
MadasHell
,
Nov 13, 2008 10:09 pm EST

Here is the direct numbers for the people in charge . keep notes of time day, and what they discussed. They will try to play you, don't take it. Look at the Fair credit reporting act, to see what they can and cannot do. You will see they do alot of things hey shouldn't and legally cant. report them!

will coakley VP Collections
[protected]
e-mail. willcoakley@wellsfargo.com

Alex Alverez
direct number [protected]

e-mail alexalverez@wellsfargo.com

if this doesnt resolve your issue ( it won't, they are VP's cause they are better liars) report them to

If your complaint is with a national bank (has the word “national” in its name or the letters “N.A.” after the name), please contact:

Customer Assistance Group

Comptroller of the Currency

1301 McKinney Street, Suite 3710

Houston, TX 77010

Telephone: [protected]

E-mail: Customer.Assistance@occ.treas.gov

Internet: www.occ.treas.gov

C
C
C R
,
Jun 11, 2008 8:27 am EDT

I will never use this company or any of its affiliates again. I receieve three calls daily even though I have never gone over the ten day grace period. I am filing a harassment complaint with the state attorney general where I live. A gentleman who shall remain annonomous at the company told me" we don't have a 10 day grace period." I could not beleive my ears. I have never delt with such a horrible company in rudeness, and scamming practices

ComplaintsBoard
C
8:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo loan modification handling screw ups

I have been having serious difficulty in trying to get Wells Fargo Mortgage to look over and process my request for mortgage relief under a Govt. mortgage relief program.

My Complaint:

Due to unemployment created cash flow difficulties and facing a roof that is 20 years old and needing replacement, cobra payment increases expected in 2010. etc., I contacted Wells Fargo (more than a month ago) and asked if there was a means of getting some kind of reduction in my monthly mortgage payment.

Wells Fargo informed that there was a govt. program that might be able to reduce my monthly mortgage payment and that I needed to forward fairly detailed financial information regarding my living expenses and earnings (unemployment checks only at present) to Wells Fargo Borrower Counseling Services.

• On October 29th, 2009 I sent this information (fax # [protected]) to the Wells Fargo Borrower Counseling Services Division (Fort Mill, South Carolina)

• I was informed a few days later that they required additional proof of my unemployment check amounts. That information was faxed to them on Nov.4th, 2009.

• A couple of days later I called Wells Fargo to confirm that they had received all the information I sent them and asked if any additional information was needed. Wells Fargo informed me then that they had all the information they needed to process my loan modification request.

• On Nov. 18th, 2009, I received a letter from Wells Fargo, explaining that my loan modification request was cancelled.

• I had made no such request! I had made no contact with Wells Fargo between when I phoned them to verify they had all the information they needed to process my loan modification and when I received by mail a notification that my loan modifcation was cancelled.

• On Nov.18th, 2009, I called Wells Fargo for I really needed the loan modification -to find out why my request was cancelled and what I could do to get it reinstated-because the reason for cancellation was not disclosed in the Well Fargo correspondence. No reason for the cancellation was put in the records accessible to the Wells Fargo representative I contacted by phone [protected]) either. That Wells Fargo representative phoned the Borrower Counseling Services Division and they reported to him that I had cancelled the loan modification request. No details beyond this statement were given to me.

• I had to repeat the submission of all my information and a hardship letter on Nov. 11, 2009 so that hopefully this time they will process the information as I requested. I also requested details regarding how the cancellation request they say I made was made.

The Issue:

They tell me that the processing of a loan modification takes 60-90 days and because I had to resubmit all my information to start the process again. I have lost 30 days (i.e. a full mortgage payment) due to Wells Fargo's actions (or inaction in this case).

Regardless of the basis for this hurtful and incompetent handling of my mortgage I wish to make out a complaint against Wells Fargo in hopes that this complaint and that your investigations will somehow lead to Wells Fargo treating its mortgagees in a fair, timely, and reasonable manner. Since my application for some financial relief is now delayed, this delay will cause significant financial hardship.

Read full review of Wells Fargo and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
F
F
Frankie C
Port Forgdon, US
Oct 19, 2010 6:34 am EDT

Get a lawyer!
i have been getting the run around with this loan modification. i found that Wells Fargo does not even have the authority in Florida to collect for the lender! My Attorney demanded prof that Wells Fargo actual could legally collect for the investor, so far they can not! They skipped all of Florida's mortgage laws during the closing a few years ago, and there for can not collect. In fact there are witnesses on the closing papers that were not at the closing. No rotary signature, no stamp, nothing!

GET AN ATTORNEY FAST!

P
P
pbrez
, US
Sep 22, 2010 5:35 pm EDT

mine problem with them wasn't as horrible but still bad. we were trying to get a home equity loan and after several months they called and said the system accidentally canceled our request and we would have to do it all again but now that the new law took effect that you can't pay your own escrow and insurance our "new" monthly payment was going to go up $350/more a month. i asked them to reinstate the request and back date it since it was their error and they couldn't do it. i told them forget it then...not worth it.

H
H
hjer
Chardon, US
Mar 02, 2010 6:39 pm EST

I have had the same issue with Wells Fargo. In January of 2009, my husband told that he was going to be laid off for a few weeks - and until then, we had never been late on one payment. We called WF and asked if there was anything they could do to help get us thru those couple of months, and we were told that based on our situation, we would qualify for a 3-6 month modification. We faxed all the info THAT day, and then the nightmare began. What was supossed to be a 2-3 week process turned into 13 months. In the beginning, we actually begged to make a payment, but were told not to because our file was "under review". We called almost every day, and sometimes 2-3 times a day, and we would get a different answer from every "representative" that answered the phone. To my complete shock and horror we were served papers by a Sheriff - that our house was going into foreclosure. Mind you, when we got the notice saying that our house was going into foreclosure, I called that instant, and was told to disregard that, since we were working so closely with them. That is why when a Sheriff's car was in our driveway I did not understand what was going on. In July, we were put on a forebearance plan - 3 months of regular payments ($1, 200) and then we were asked to make a $15, 000 payment! Really? They knew our monthly income, especially since I had faxed them our paystubs 8 times by then - how in the world could anyone afford a payment like that? Of course, the representative that I talked to said that they knew people could not normally make that final payment, but if we made the 3 months of regular payments that it would look good for us and that it would lead to a permanent modification. That "reiview" would really only take a couple of weeks since our file was in the "final stages". So now, 5 months later, and WF still hasn't come up with any solution. HOW IS IT THAT A HOMEOWNER IS BEGGING TO MAKE THEIR PAYMENTS AND WELLS FARGO IS GETTING AWAY WITH THIS! OUR CREDIT IS RUINED, I HAVE HAD A NERVOUS BREAKDOWN, AND ALL WE DID WAS EXACTLY WHAT WELLS FARGO TOLD US TO DO!
WELLS FARGO NEEDS TO BE HELD RESPONSIBLE FOR THIS UNETHICAL AND CRIMINAL BEHAVIOR!
Please someone tell me what we can do to try and make them responsible for these horrible situations they are putting homeowners through!
We are a family with 5 children, my husband is extremely hard working and we pay our bills, pay taxes, and made one phone call to see if we could be helped by wells fargo - and they have literally put us through hell!

Y
Y
YvonneG
Ocala, US
Feb 14, 2010 11:12 pm EST

I am very un-trusting of Wells Fargo's Predatory and Discriminatory Lending Practices. They have led me to believe for over a year that they were willing to work with me to do a loan modification. As of to-date the company has provided no assistance in helping me to keep my property. Then I found out that because it’s a rental/commercial/investment property that’s why the process has failed me. I cannot afford an attorney to represent me in this unfair matter, but I believe that this company is trying to dump this asset off their books. I have listed a call log of my conversations with the office and on 3 occasions they added up my finances incorrectly making me appear to have a significant deficit. This I am sure caused my account to be placed aside while they still pursued foreclosure action. Even though I told them of their error that did not make a difference that bank just does not care.

CALL LOG

September 2008 we were declared a federal disaster area and were told I may be eligible for a monatorium. I contacted Wells Fargo and advised them if they can look into this. Also I received a shortfall which I paid in order to keep my monthly payments low.

December 18th, 2008 after many phone calls I submitted to the loss mitigation department documents requesting a rate reduction. Included in the documents was a copy of a pay stub, monthly financial income/expense sheet.

January 8th, 2009 I re-faxed for the 2nd time the documents because I was told that they needed both signatures.

January 21st, 2009 I received a letter from the office stating that “thank you for contacting us regarding your temporary financial hardship. We are concerned and we will assist in this difficult period”. Then the letter proceeded to ask me for $11, 225.62 by 03/21/09. I contacted the office and advised them that how can I possible pay over $11, 000 when I sent you a hardship letter.

April 2nd, 2009 I re-faxed for the 3rd time the same documents because wells Fargo had calculated the financials incorrectly and now the documents are out of date and will have to be re-submitted.

April 19th, 2009 They sent me another letter telling me that unless payment is not brought current by May 19, 2009 they will accelerate my mortgage note and start foreclosure proceedings.

April 20th, 2009 I received a statement telling me that they are starting foreclosure proceedings, eventhough the day before I had till May 19, 2009.

Also since January 2009 I have been making every payment monthly to date and no one seems to see that.

April 27th, 2009 I called they office and spoke to an employee who was very rude I had to call back and speak to someone else.

April 28th, 2009 After calling your office every other week I received a letter dated 04/28/09 stating that my request was denied because your office called me and I did not respond….I have no idea who attempted to call me but I have a answering machine and received no messages.

April 29th, 2009 I receive a letter stating that “Wells Fargo’s goals is to give every opportunity to retain your home and Based on our telephone conversation and the financial information you provided”…… (didn’t you say I have not responded to you!) Well, the letter goes on to say, “ we are considering a program that may assist me in bringing my load current and an initial payment of $2, 230.74 must be received by 05/15/09”. This was mailed to Wells Fargo on 05/01/09.

July 1st, 2009 I received a statement telling me that your office has started foreclosure proceedings and if I want to retain this home I need to pay the entire mortgage balance of over $248, 000.

July 6th, 2009 I mailed out my July 2009 payment of $2, 230.74

July 8th, 2009 I called and spoke to (3) customer service persons with the final call senior person whom advised me that they needed more information from me since April 2009. I advised her that I never received a call telling me that or a letter in the mail requesting additional documents, then she tells me the information is out dated and I need to re-fax for the 4th time. I re-faxed per her request today 07/08/09.

9/22/09 Received notice from Wells Fargo stating they will temporarily let me pay a reduced installment but I still need to go through the approval process for a loan modification. (How long is this going to take?)

In the mean time I called my other mortgage company and they have a great percentage rate that I would like to take advantage of but they told me that I do not meet the guidelines because the negative reporting from Wells Fargo on my credit. This caused my credit score to plummet! I am not happy…..

10/13/09 I called Wells Fargo and advised them that I am unable to pay the agreement on the 1st of the month. I was advised that it would be fine to pay this by the 5th of the month since I receive the rent checks on the 1st. I was also advised that I can call the payment in via check by phone.

01/12/10 I called Wells Fargo for an update and they advised me to re-submit Hardship letter, proof of income and expenses to loss mitigation. I re-faxed for the 5th time At present my file is in active loss mitigation.

1/20/10 I was advised that the Dec 2009 payment was received on 12/08/09 therefore causing the account to go into a default since it was 3 days late.

1/20/10 Received call at 12.53am from tenant in Unit 1 stating that a man came to the Apts took a picture and gave them a notice with my husband’s name, acct # and toll free notice and stating that this property is in foreclosure. I called Wells Fargo and spoke to an employee who advised me that this is not in foreclosure but loss mitigation and I am to contact them monthly to update or check the status. They are trying to do a workout option. I was also advised to contact Credit Counseling HUD at [protected] to see if they can assist me.

I called Wells Fargo and they gave me the attorney that has my file.I spoke to a lady and she Advised me that the property is in foreclosure and they received my file 01/18/10

I called the Credit Counseling, Ocala Housing Authority [protected] and they advised me a workshop is available on 02/03/10 from 5 – 7 pm and my name has been placed on the list to attend.

1/21/10 Called Community Legal Services Help-line [protected] opt # 3 Legal Advice Clinic ext. 2913. Box is full and unable to leave message. Made 2 other attempts.
1/26/10 Spoke with Wells Fargo and the Rep. finally took the time to review my account. I advised her that they keep adding up my expenses / income wrong. She advised me that it showed I had a deficit of over $4, 000. After faxing and faxing expense / income reports showing that this is not the case. After she reviewed my expenses she showed a deficit of $1, 000 and stated that she will fwd my file to her supervisor to be sent to the negotiator about the changes in the expense and income amounts.
I asked her to send me a payment history to see if I have had 6 months of late payments per the Florida Statutes www.Foreclosurelaw.com. I was also told this is a Fannie Mae Loan so I called [protected] to ask for help in keeping my property. She advised me I should have received my acceleration letter in 12/13/09 asking for the $10, 000. Since my file has been fwd to an Attny then I will have Attny fees added to my account. I stated that this is not fair. Foreclosure began 01/15/10 and I submitted updated documents on 01/12/10.

I had my January 2010 payment to send to Wells Fargo and I asked who shall I send my payment to and I was told the Attny. If I send to Wells Fargo they will return the check back to me. I called the Attny office and and they are still waiting for documents to be sent to them.

01/19/10 I called Wells Fargo for an update and they advised me to resubmit updated hardship letter and proof of income since the file is in loss mitigation under review. I re-faxed for the 6th time

02/01/10 I called Wells Fargo spoke to Loss Mitigation after receiving a personal summons to appear in the court house today. This was hand delivered to all my tenants including one that just moved in yesterday. I received many phone calls with upset tenants and I depend on them to pay me so that I can pay wells fargo. There office told me the famous lines “Your file is under review” there have been a lot of programs that they have submitted my name for but I have not qualified for any of them. I need to keep calling weekly and sending in my financial info.

The account shows that I am 6 payments behind which include the payment agreement for $1, 943.32 for Oct 2009, Nov 2009 and Dec 2009. But the difference was still due so what they did was place my initial $1, 943.32 in a suspended account and waited for my Nov 2009 payment, took the difference out to make up the full payment of $2, 230.74 which showed my account even more past due. Also because I was unable to make my January payment to Wells Fargo and the Attny did not have my documents at that time I held onto it until someone can tell me, that also is included in the 6 payments behind. Also included is the February 2010 payment due today. Where shall I send my payments?

I have not told the reason why I have not qualified for the Loan Modification. However, if I am 4 months past due on the account it will be foreclosed. Rental property’s does not qualify for loan modification.

02/11/10 (over 1 ½ hours on the phone) I received a surprised call from Wells Fargo for I think the first time and was hoping this was the call about my submission for a loan modification. He advised me he was following up on the UPS package that I received on 02/10/10 which had an agreement that I needed to sign before they can take this out of foreclosure. He also advised me that I am on a re-payment plan. He advised me that I am past due and owe $2, 159.21 for my Feb 2010 payment. I advised him that my next payment is not till April 2010. He then looked at my account further and said that I need $141.42 by 03/01/10 to keep my plan. I said, what plan, your company has not done any plan for me I am paying my monthly payments as usual. He then said to bring my loan current I would have to pay $2, 289.50 by 02/15/10 and this will take my account out of foreclosure. I advised him that the $13, 000 that I made brought my account current. And that I am going to get the attny office on the other line since he was not willing to call them and verify the amounts and the arrangements. I called my contact who stated that I was correct I mailed the $13, 000 and the next payment is due April 2010. Then he said he sees $10, 000 and she said she sent a $10, 000 payment from another client and they must have got this mixed up. She had to email her contact at wells Fargo to tell her what the arrangements including the payment date was changed from the 1st of the month to the 15th of the month and that the foreclosure was stopped.

Then I asked him about the status of my loan modification he said that I did not qualify because it was an investment property and not a primary resident and that I did not fall under the Investor guidelines and the affordability category e.g. Value of property, financial situation etc. According to his record there is a surplus on my income/expense of $2, 436.00... I said no way, that’s wrong. He said he showed an income of Yvonne, other $3, 300 month on top of the $384.00 month freelance income. I advised him that I get $3, 248.90 which is my husband’s income and $2, 000 which is income from my 3 tenants.
Therefore for the 3rd time they have added my expense that I faxed several times incorrectly. And on top of this error he had the nerve to ask me to fax (a) proof of income (b) financial worksheet (c) hardship letter every month. I asked WHY….it makes no difference, they will not do anything and he did say it shows that I am in the window of affordability. My debt to income ratio is 38.125% and I have to be over 38% to qualify. He also said since I won’t qualify for modification they still may have an in-house modification that I may qualify so I need to update them monthly. He also stated that I showed inability to afford any reduction at the time of my initial request. I advised him because they based their figures on incorrect amounts that your company calculated incorrectly. He then looked at my credit report and stated that I had a charge card of $715 month with at balance of $96, 000. I advised him I did not know what he was talking about and this was incorrect.

02/12/10 I received a letter dated 02/05/10 from Wells Fargo stating that they did not approve my modification since the property is not owner occupied. Although they knew I had tenants and this was a commercial building.

I am very frustrated with the lack of assistance and the lack of help. I have told the office on several occasions that I feel that I have fallen through the cracks because there is no way a office could operate this poorly with a customer for over 1 year…..The other hand does not know what the other had is doing…..

Time line - Letter requesting modification 12/08/09
Letter denying modification 02/12/10
1 year and 2 months.

A
A
ativanmjs
Temecula, US
Jan 17, 2010 9:49 pm EST

I couldn't agree more with Sharon's statement. Get ready for a very long haul, indeed! I have been trying for a modification with Wells since April 9, 2009. It's been a nightmare! I've lost count of all the faxes I've sent them, the phone calls to them and from them. They verified several of the faxes I sent were adequate and correct, only to be denied because of an employee's incompetence, bad mood or whatever.
The latest round with them was on January 13th. They received my fax and agreed they had everything they needed and we meet the qualification criteria. This time it's supposed to be "excellerated" and has been sent to a supervisor named Sophia Perez. I no longer trust them. On January 21st I have a conference call scheduled with a HUD sponsored credit counseler and Wells. SOMEONE at Wells is going to take responsibility for this long, stressfull and unnecessary process they have put us through.
President Obama is doing everything in his power to get these banks to help struggling homeowners. The Republicans and a certain "Independent" are taking to much campaign money from the financial industry and are opposing everything the President is doing. WRITE your representatives in Washington. Email and phone calls don't work. I've tried.

S
S
Sharon E
Davis, US
Dec 10, 2009 4:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Get ready for a very long haul. The same stuff has been happening to me SINCE MAY! I sent in the package, they confimed it, then 2 weeks later, they say they never got it. They don't return calls or emails. You can't get anyone on the phone who really is handling your case. They are impervious to the fact that their incompetence is going to cause you financial hardship.

If you find some recourse, please let me know.
Sharon

ComplaintsBoard
A
8:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo expect excessive charges and fees

For those considering opening an account at Wells Fargo Bank (or even considering whether to stay or not) Read on ~ WF is not a consumer focused bank ~ they are there to make money and money off you is written in their policies. One main contention amongst many WF patrons is their policy to post debits first before deposits (and in the higher amounts first) which has caused a many people to have overdraft charges. Note with this policy they can capitalize on many such transactions that would normally not create an OD and drain you of funds in excessive fee's and charges! Here is the math on a general amount (hypothetical but based on true experiences)

i.e. A persons account say has positive
(+) 50.00
that 11/25 day they deposited $100.00 cus they realized a larger check would clear.
Say checks or debits issued and received in the following order
ck1 -15.00
ck2 -30.00
ck3 - 65.00

Normally in good bank establishment they'd register the deposit first ~ 50.00 plus deposit 100.00 would equal 150.00; and then deductions -110.00, would apply and note ~ no overdraft. Hmm a positive 40.00 left on account. What a concept...good general banking and accounting.

But according to WF policy, this is how it will post to their advantage.
(+) 50.00 balance on acct.
They will now post debits first in the highest amount first
(-) 65.00 Ck3 ; making account overdrawn so cha ching ...WF doin the happy dance we can charge a fee!
(-) 35.00 OD Fee
(-) 30.00 Ck2 ; making another OD fee ...so cha ching ...WF slammin down who hooo! they can charge another fee!
(-) 35.00 OD Fee
(-15.00) Ck1 ; making another OD fee ...so cha ching cha ching a ling ...WF is laughing their ### to the bank...well they are the bank HA HA on that dumb consumer ! WF just made a easy $105.00 of this dumb consumer.
(-) 35.00 OD Fee
Now they apply the deposit
(+) 100.00 (which is now eaten up by the OD fees, leaving the account in minus status)
_________________
(-) 65.00, which automatically daily will accumulate an overdrawn account fee of 5.00 til covered.

So not only is the consumer out this extra fee's; they now have a minus account balance, which any checks they were hoping was covered by what they should have had (+40.) is now gonna be eaten by the OD fees and will cause more OD fees for not being covered, say 5 days go by before the person can cover the negative (-)65.00 ...thats another (-)25.00 to WF. And remember is any checks that were made (lets say the person had known at time of the 100.00 deposit that normally they'd have their positive 40.00, so they bought milk and paid a simple 2.75 for their milk.
Ck#4 -2.75
Automatic OD fee -35.00 ; and another day gone by -5.00 fee .

ETC, ETC, ETC ... ah the HORROR that this bank is allowed to do business!

See the insane circle ~!

Well it happened to me too (excessive OD fees and ridiculous WF excuses why they personally cant assist you) ~ the first couple times I just bent over and took it ~ then the last time I felt with proper paperwork and proof the branch will be cooperative and understand and stupidly I took the info down to the Branch, I explained how the charges were incorrectly hitting my account which is causing the O/D's ...the Branch Manager said she didnt have the authority to change anything ~ even tho all I was asking is the extra (note EXTRA EXCESSIVE ) O/D fee's to be removed and how I could prove with receipts ect and even the shops deposit records that WF was posting the charges incorrectly. When the branch wouldnt do anything about it ~ I scanned all the info and sent to the customer service contact given to me to contact. This is what I got back

*********************************************************************************************************
Overdraft and Return Check fees are posted to your account on the business day after the actual overdraft occurs. (No duh ...but you forget to mention that you do this before the deposit that was made to cover the checks)
In reviewing your overdraft fees, I found that although you made your Check Card purchase at xxxx for $8.25 and $5.75 on 10/16/2009, xxxx did not present this transaction to Wells Fargo for payment until 10/19/2009. (Which again ...duh ...which proves my point of WF showing how they posted it, not how it was orignally posted by merchant!)

(So even tho I could prove that xxxx deposit records said different, WF was not gonna budge and then more blah blah blah in the letter on how its not THEIR FAULT etc ... but note I never said it was or wasnt their fault, all I was asking was that 2 of the 3 O/D charges be removed because I could prove with receipts that their was funds in the account at the time of the charge...but Nooooooo they'd rather lose a customer than lose their precious extra fee's and predatory income they sooooo rely on ...all Ive found are bad reports on Wells Fargo ~ so never again with me and Im telling everyone I know how they treated me...the letter continued)

At your request, I have closed your Custom Management Checking account effective today.
We realize that in today's environment, customer service often becomes the deciding factor when a customer chooses a financial institution. Wells Fargo is truly committed to coming through for its customers. ( Yah right~~!) Our goal is to continue to meet and exceed your service expectations. (If that was so a simple ~ removal of EXCESS fee's wouldve been the answer!)
We are sorry that we failed to meet your expectations but hope you will allow us the chance to serve you again in the future. (Again ~ Never again! EVER! And I tell this to anyone I know, meet or brings up WF or banking! I tell them the truth of my experience and have a receipts and letter to back me up)

BOY COTT WELLS FARGO until they change their policys

******************************************************************************************************Below is more complaints found here...
******************************************************************************************************
McKinney, Texas
In late October, my checking account was overdrawn on 3 items, and the same 3 items continued to hit and accumulate overdraft charges at $35 a crack. There was another item that showed up that was an error and should not have been there at all...again, more OD charges hitting multiple times.The OD fees were so excessive that any money I did get I needed to live on and could not sacfifice to these fees. Finally almost 60 days later I got a nice check for about $1200 and cashed it and went to see my Wells Fargo Branch manager. Matt Kaillail is the biggest ### in the world. He never did return any of the calls I made and as I was forced to deal with a Personal Banker named Tamieka, she was the go betweeen. Even she was not professional enough to return calls except when I came into the branch on a daily basis trying to chase down a answer. I was told that Matt had the information was on vacation and would "Take care of it on Monday". so believeing this jerk, I deposited $800 to bring my account current thinking that Take care of it would mean reversing the almost $600 in OD charges that had accrued to date...these fees are pure profit and can be waived and it is no skin off anyones nose! Instead of calling me as Tamieka promised he would, I got a call from her telling me that he had looked into it and because there was no "Bank Error" he was not going to reverse the fees. Basically they stole from me $600 I badly needed to pay bills etc. I went through this last week', my 9 year old sons birthday and Thanksgiving weekend with virtually no money because of this lying no count thief at the Wells Fargo in McKinney! I intent to find out who his boss is and start chewing my way up the food chain until I get my $600 back and get this ### fired! This is not the way to tell your customers that they are important to you and you want to keep them. Matt told me this morning when I went to visit him in his office. "If you cannot manage your account it is not our fault". What a jerk! I will tell everyone I come in contact with to stay away from WF and especially that branch and that bald headed ### Matt Kaillail. I opened up an account with what little money I had left with Bank of America and told them all to F off!
******************************************************************************************************
Tracy, CA
I too have been a serious victom of Wells Fargo overdraft and wrongful practices. upon moving to Tracy Calif. in April of 2008 I opened a checking account with WF Bank. It was to be a automtic deposit account once the proper papers had been filed with the State. I opened with $600 chck & $200 Savings to hold till the automatic deposits began. I stated I wanted a basic ATM card. During the intial set up the associate assisting me was interupted a couple of times and working with another issue also. But it did not trouble me as I had my Down Syndrome daughter to look after also. The first statement arrived and I was surrprised to find that I had already had an overdraft charge. Had to be a mistake and I was going to look into it. then the stream of notices that my atms were also overdrafting. I went over the two statements and it began with a $12.00 annual fee for what ever type of account they were listing me as. I went in and explained to them that I was not to be charged any fees until my account actually began collecting the automatic deposits. I showed them the $12.00 fee and the $75 charge for automatic transfer to my savings. which began the overdrafts. for the next 4 or 5 statements I received so many overdrafts all my savings were used and in June when the deposits acutally started, Wells Fargo was eating up 3/4 of my deposits within two days of my deposits. Some were $400 to $500. I went in again. I called, I wrote and have many of there corresponding letters. Stating they were completely in there rights to clear all checks before any atms. I argued and complained. I send copies of how the atms were used. I was told by the associate in the band that I should not be in the habbit of using my ATM on such frivolous things as buying hamburgers at McDonalds! I told them what I use my atm for is my business and that that is the whole point in asking for it when I opened the account. That I surely wouldn't have used it if I was paying $64.00 a burger. I began falling behing in all my bills because they were eating up all my income! My deposits were $840 and I was lucky to see $250 - $350 of it. I called and said "you can not tell me that on the 27th my deposit was good on the 29th I am -$450.00 and still accuring.. Still nothing was done to help me. the last direct conversation from the main branch. Was very rude and a direct " Well that is to bad! you owe the default amounts and we can deduct the withdrawls in which ever order we want to! It is perfectly with in California law how we practice business!" I stated "My atm is and was good at all times. I know that if I don't have enough money the machine will tell me insufficient funds! you are telling me that two weeks after my atms are cleared you take a check from whats suppose to come out of a new deposit and it makes all the smaller atms bad! you can't do this! My whole world is collapsing and you say it's too bad!"
I am just so glad to see this lawsuit because I sent them letters stating I would sent my info to anyone who would listen. I've ruined any credit I was trying to establish! I am so far behind and even up to two months ago Wells Fargo finally closed my account threatening to take me to court and use whatever means to pay them.. I survive on caring for my daughter and her SSI and they didn't even care. I have all letters and statements. This is so wrong Im even having to lose my current place of residence because of being late with payments. WF actually double deducted my auto insurance payments because the stated they were sent back and then you would see them both on my statements. I called again. They sent papers that I would have to get notorized by a certain date or the amounts they put back in would be reducted. God I pray too get reimbursed and my life put back together as we are ruined! Sincerely, Stephanie
******************************************************************************************************
Des Moines, IA
WellsFargo dod the same this to us. We are disabled and last November deposited over $43, 000 into our account. We have never been overdrawn before. Suddenly, last July we started accumulating overdraft fees to the tune of $490. Plus what they said we spent. Why, if there was no money in the account, would they allow a transaction to go through? Needless to say, the Oregon Overdraft call center began to call. I have on our caller ID, just from the past 3 days almost 20 calls. Six and seven times a day. They do not want to identify themselves ot let you talk to a supervisor. We went to our bank Fri. and I had already went through the online banking and fiund that there is a bank error and not only are we NOT overdrawn, we should have over $1200 in the account. So I call the call center to tell them to stop calling, that we just went to our bank and the bamnk manager is handling it. The woman, her name is Chandra, told me that I was done talking and asked when I made the deposit to cover the overdraft. Not matter how many times I told her that we were NOT overdrawn, she was too stupid to understand apparantly. Then when I told her for the hundredth time that we were NOT overdrawn, this woman had the audacity to start LAUGHING! At that time, my husband took the phone away from me and told her about herself. Now we have no money, overdraft charges, owing money to the bank and the whole time we actually have money in there, but until they fix it, we're broke. I was on the bank site for over 3 hours going through it line by line. As soon as this is cleared up, I'm taking our business elsewhere. Someone needs to crack down on these unprofessional, rude, snotty, ###s. They have harrassed us for WEEKS! Every day, day in and day out. No matter how many times you try to tell them that your bank is handling it, they just keep calling. Even at 10p, on Sundays (both of which are illegal). I'm in the process now of reporting them to both the Iowa and Oregon Attoney Generals. My Mom had major accounts with this bank and we've had HUGE amounts of money come in and out of our account. I'm tired of these ###s being rude even to my children! I agree with the comments above. these people are no different than predators. While their fat ### CEO's sit at their desks and their kids go to private school and skiing vacations in Europe, I don't even have enought money for a gallon of milk. All because of their bank error. My husband and I doubt very much that we'll ever see our money. Their mistake-we pay. Thanks for nothing WellsFargo!
******************************************************************************************************
Denver, CO
I opened a Wells Fargo account in Denver, CO for school. I had been a 3-4 year customer of BoA and had no intention of changing but I was unfortunately forced to as BoA does not have branches in Colorado.
After not checking my account for a 3 day period, I signed on to look and lo' and behold I was overdrawn in the hundreds. The cause? A $5 overdraft, hit with a NSF fee of $15, and an overdraft fee of $35. A $5 overdraft that did not exist mind you, it was another one of their banking mistakes. I called them, the issue was sorted, but they did not refund me the money they took from me, and I stayed in the red.
This overdraft ridiculousness then continued. I was being hit with overdraft fee over overdraft fee. Being hit with overdraft fees FOR my overdraft fees and very shortly I again had $200+ overdrawn. When I attempted to get help they claimed it was from 2 weeks ago when I made a $10 withdrawal at my campus ATM and that it took 2 weeks for it to debit. That it was my fault.
They of course did not return any of my money. And for the Consumer rebuttal fanatic who will say I should not rely on online as my guide, I didn't, I use a check register. Wells Fargo defrauded me. Period.
*****************************************************************************************************

Moral of the story ~ WELLS FARGO SUCKS

Read full review of Wells Fargo and 9 comments
Update by AniOR
Dec 30, 2009 6:45 pm EST

Good ~ so we all agree ~ WELLS FARGO IS A PROFIT ONLY BANK ~ their policys of how they post debits (in the order of the higher amounts) before the clients deposit enables them to capitalize on NSF Fees and charges.

If your a looking for a bank that is not a consumer focused bank, for a bank that enjoys raping EXTRA funds from your account, a bank that does not have human employees or Managers that can think on their own and decide whether something is incorrect or excessive but rather are robots repeating the same line. ..then Wells Fargo is your bank.
~ if not ~
Your best bet in this economical time is to switch to a local credit union, likely owned and run by the community. I've been part of one since I was eleven and have never had any complaints. Even got a personal call when my account was low to remind me...they always greet with a smile and want to help if there is something I question on my account. I transferred all my accounts back to them.

Remember Wells Fargo is a conglomerate ~ a large money making monster ~ they dont need to keep you as a client so they dont work to keep you as a client. They'll rape every penny you have til you close out your account. This is from experience. And if you read above ~ I gave them several chances to step up and become a consumer focused bank for me and they failed.

so I agree
DO NOT DO BUSINESS WITH WELLS FARGO ON ANY LEVEL!

Update by AniOR
Dec 11, 2009 2:04 pm EST

Again ~ you two new posts ~ totally are overlooking my initial post and what it is about. Like beating a dead horse. So whatever~ intelligent readers will get my point.

Update by AniOR
Dec 02, 2009 4:24 pm EST

a friend posted a general question that makes ya go hmmmm ?

"Why do banks charge a fee on 'insufficient funds' when they know there is not enough money?"

Think on that one.

Update by AniOR
Dec 01, 2009 3:39 pm EST

Note to all who stop by to read my post ~ I researched this "Maggie"
~ this "Maggie" makes a habit of making inane derogatory comments (566 ao 12/1/09) ...on complaint pages and particularly about banks. Click on "Maggie" profile and comment list. and also note this "Maggie" is always in favor of the banks. Could this "Maggie" be the bank? Such as the establishment itself that we all are bangin our heads against? That being said ~ it'd be wise to ignore anymore postings from this "Maggie" as BIASED.

Update by AniOR
Dec 01, 2009 3:12 pm EST

Maggie ~ Dont be so literal ~ the main point above is ***Wells Fargo's policy of first posting debits, in order of higher amounts, before posting any clients deposits, is not in the interest of their patrons ~ and I forewarn anyone looking to bank with them or stay with *** based on my experience as well as the many other complaints Ive found about Wells Fargo.

This is complaint site you know or did you not read the top heading?

Re: Your inane question "Why would this person write that check before the money to cover it was in the bank?"
~ (which is beside the whole point of my post) ... Are you so PERFECT that you have never written a check, then realized you need to deposit more money to cover that check? Well obviously you must be PERFECT since you asked the inane question. The explanation above was hypothetical but was an example to show a situation that many people have found themselves in ... If pickng apart my explanation above is all that you got out of my posting ~ well then ~ nothing more to say to you ~ (or maybe you work for WF? hmm?)

But to reiterate ~ my opinion is "Wells Fargo" is not a bank that had my consumer interest and patronage in mind and their policy proves that they are only interested in collecting excessive fees and charges wherever opportunity presents itself. ~ Again I and the many complaints above are talking about over and above the normal fees ~ whereas many other banks ~ listen to their customer, will stop and see the proof or situation and with their clients future business in mind ~ will write off the excessive or extra fee's ~ its such a simple thing ~ its called customer service! Hmmm ~ again what a nice concept huh.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
S
S
Stephen@Eclipse
, US
Jan 25, 2017 2:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am concerned about the treatment, regarding fees, I received from Wells Fargo Payroll. I terminated payroll services with Wells Fargo in August 2016; with a notice Wells Fargo acknowledges receiving. Wells Fargo responded days later with a few follow up questions in a secured email format to me. The email contained a link to open the text, which looked suspicious to me (I have contracted computer viruses in the past from such emails). Because of my suspicion, I did not open the email and obviously did not respond. Wells Fargo made no further attempts to contact me. No second email, no phone call, no letters. So rather than honor my request to terminate the service, they continued to charge me for several months; despite the fact that I submitted no new payroll processing business to them. To add insult to injury, they filed W-2s and 1099s for all of my employees without instruction to do so and after I had terminated. My new payroll service had reported the same information to the IRS, so consequently; too much compensation has been reported to the IRS for all of my employees. Wells Fargo Payroll refuses to amend their filing, despite my pleas to them to fix their error. They also responded to my complaint confining their intent to keep the fees they collected after my written termination was received. My employees may suffer consequence because Wells Fargo Payroll is more interested in fee income and standing behind one single email to say I am in the wrong. If you terminate a service and the provider has follow up questions, does that mean the termination is not valid?...not in my book. If follow up questions are important, is one email sufficient effort on the part of the large organization like Wells Fargo? Or does a "one effort and done" approach allow Wells Faro an excuse to keep charging a customer fees in the hopes the customer does not respond?

T
T
Tina V.
, US
Mar 19, 2016 5:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I opened a new mortgage with Wells Fargo. At settlement I paid Farmers Insurance a full year for coverage and the first quarter property taxes, and had WF to charge me to keep the insurance and taxes in escrow. On the anniversary of my insurance, I get an email that my bill is due. I called WF and the young lady told me that I had to pay it. I asked what is the money in escrow for. She stated I had no escrow with them. At the exact same time, I had my on-line account open and told her to look at it again. Finally, I asked when will they pay it? She said at the end of the month. I responded, "Great! It cannot be at the end of month. The insurance will expire. If the house burns down tomorrow, you will not be paid. I have your name and will tell the bill collectors what you said." WF will take your mortgage payment out of your account, but do not want to pay important bills. I had to continue for 4 years to remind them to pay. I refinanced with someone else never to go back; they will take your monthly mortgage payments from your checking, I asked to get my over payment and escrow put into my checking. They refused and took 30 days to snail mail a check... I am still pissed about them, and sorry I used them. WF sucks!

P
P
points2
Tarzana, US
May 15, 2011 6:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had it with inept Wells Fargo customer service/phone bank reps--and really tWellsFargo in general! Been with WF since the 80's but any time I call WF's 800# (and other numbers)- get unknowledgeable, inconsistent, and uncaring people with attitude (usually the women..). I complained 4x - only to be lectured about by "executive level" phone bank people. They dont listen or care. BUT they get their paycheck... I was given 2 DIFFERENT mailing adresses (to mail complaints to CEO levels-since the verbal complaints I gave (and promised someone will call me..) - (SF or Charlotte, NC...) ? I dble checked with 2 diff. phone #'s given- no one heard opf NC...VERY inconsistent, attitude, and NO help. A WASTE of time. Where do they get these workers? That is the problem with American nowdays-no quality people. They dont train them consistently or properly.
WellsFargo acts like a 2 star bank. But the executives are making tons of money--why?
I may take all my $ out. There are at least 50 diff. phone #'s on the online banking site-none provide help. The email addr. only sends back a cookie cutter email -to call the 800 # ! What a joke. I never did get help with all the calls I made.

M
M
MollyT
Gilbert, US
Apr 26, 2011 2:23 pm EDT

So if WF isn't skimming my money, why do I have a whopping $1.33 in my account right now, when I had substantially more just a few days ago? I know how much money I *should* have, and do keep a register, but when I look at my statement, it's a different story, because they've snuck some inane fee in on me. I get charged fees for everything from checking a balance (that's right - I didn't withdraw money, but they sure did!), to breathing wrong, apparently! I tried to call customer service (I use that phrase lightly LOL), and a "supervisor" who sounded to be about 15 years old tried to tell me that she couldn't reverse the fees. Wells Fargo is a joke. I had BoA a few years ago and hated them, and they weren't even THIS bad. At least they would own up and reverse a fee that was charged to me unknowingly. I had a CU account last year, and had to close it when I moved out-of-state because there wasn't a co-operative branch in my new state. I'm going back to credit unions, where I'm actually treated with respect, and so is the money I work so hard for.

F
F
Fourleafedclever
Panama City Beach, US
Sep 29, 2010 11:34 pm EDT

I would say that 9 out of 10 people who have a serious problem with any bank either A) do not understand how a bank works, B) lack a basic understanding of math. Banks are not charities, nor are they not-for-profit organizations. There are simple and finite ways to avoid overdraft fees. DON'T SPEND MORE THAN YOU HAVE. When you overdraft your account, the bank is essentially loaning you money. The fee you pay for the bank loaning you money ( the fee that you agreed to when you signed the papers opening the account that *YOU* neglected to read) pays for the bank tellers, and ATM's and your online banking. Secondly, their policy of clearing larger debits before smaller ones may mean that you get hit with more fees ( again, don't spend more than you actually have and it should be fine. It is not the bank's job to figure out how much you should spend) is to make sure that your larger items like your rent, mortgage, car payment, insurance are not returned in favor of clearing 5 purchases from mcdonalds. I can't understand people who act like banks are supposed to be doing all of this out of the goodness of their hearts. Do you work for free? How does your business make money? People agree to pay for services rendered, right? Thought so. "Big banks" aren't the mafia. They're not theives. If a charge or debit appears on your account, banks are more than willing to explain it to you at the least if not reverse it as a courtesy to you or even set up a case for you if fraud has been committed. If you constantly find yourself overdrawn, or that the bank is "stealing your money", I'm sure that they'd be more than happy to give you what's left in your account so that you may buy a mason jar to hold your future earnings. It'll save you the hassle of actually doing math, and the bank employees the hassle of having to explain this to you for the 16th time.

W
W
wells fargo needs to be sued
Buckeye, US
Sep 21, 2010 12:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

anoir i totally understood what you were saying at this piont the idiot who works in a bank needs to go to school, because there is no way anyone in their right mind should defend wf they are theives and idiots and i am so upset and i blame myself for ever having a bank account with them, people will say B of A is better no they are the same never do business with a big bank even a wf employee told me all these banks are out to screw consumers the only banks that actullay care are the small ones they might not be convinient but they will treat you a million times better, so I mean i joined chase but someone has told me chase isn't all that better so the best bet is to avoid all big banks period because they all suck and yes they are profit only banks. Chunkmaster they are doing the same crap to me I agree and they are harrasing me daily with phone calls maybe i should get them on harrassment charges.

C
C
chunkmaster
, US
Dec 28, 2009 7:05 pm EST

Wells Fargo guilty of misrepresentation deception and fraud!
And piled fees on top of fees after i tried to pay off the fees and they kept slipping a new one right under the time limits! even after i canceled the accounts they kept fee piling and calling ten times on a Sunday to harass me! I told them to stop calling and they refused and would not cancel the accounts! They would not listen and repeated there rhetoric like checked out drone monkeys! I told them i will abandon the account!
Who do these people think they are? And why do they get to get away with it?
All i wanted to do was get away from them because of the very practices they employ!
They are corrupted in there culture and behavior!

It was like paying protection money to the mafia!

DO NOT DO BUSINESS WITH WELLS FARGO ON ANY LEVEL!
In my opinion they are a rip off lying cheating corrupt corporate MAFIA!

B
B
Banker87
Pullman, US
Dec 20, 2009 5:33 pm EST

That's the thing that you have to keep in mind. Wells Fargo is a FOR PROFIT company. Like all other banks, how your debits/credits are posted are clearly explained in disclosures before you open your account. Lack of keeping a register and not realizing how much money is in your account, is no fault of the bank. I work at a bank and see this time and time again. People need to realize that you shouldn't be making purchases if you don't have sufficient funds to cover it. PERIOD. The fee charged is a convenience fee that MOST people appreciate. If you are someone that finds yourself overdrafting your account, than maybe a bank account isn't for you.

U
U
upathetic
Converse, US
Dec 08, 2009 6:01 am EST

AniOR -- why would someone from the banks be telling people how to AVOID overdraft fees? The banks want to keep collecting that money.

ComplaintsBoard
C
4:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo &convenient& deposit delays = overdraft fees

Wells Fargo CONSTANTLY manipulates my deposits and payments. They'll delay a deposit and then force through several charges to take advantage of overdrafts. This is done monthly when my bills are due. I will deposit a check days before I go to pay bills and for whatever reason it won't go through until I've been fined several times for overdrafts on my bills. One month I paid several bills early - not surprisingly, when there was no potential for overdrafts they let my deposit go through the same day.
Customer service is terrible:
When I have called with dates, statements, and concerns the last three bankers have immediately raised their voices telling me that there is no manipulation, that basically I'm an irresponsible banker. I've been very careful with my tone and approach, laying out what I consider to be facts right away so it's not just unfounded accusations. They go on the defensive as soon as I start listing incidents.

Read full review of Wells Fargo and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
Chazmania
, US
Dec 28, 2009 4:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Did the same to me!
And piled fees on top of fees after i tried to pay off the fees and they kept slipping a new one right under the time limits! even after i canceled the accounts they kept fee piling and calling ten times on a Sunday to harass me! I told them to stop calling and they refused and would not cancel the accounts! They would not listen and repeated there rhetoric like checked out drone monkeys! I told them i will abandon the account!
Who do these people think they are? And why do they get to get away with it?
It was like paying protection money to the mafia!

DO NOT DO BUSINESS WITH WELLS FARGO ON ANY LEVEL!
In my opinion they are a rip off lying cheating corrupt corporate entity!

A
A
AniOR
Central Point, US
Nov 30, 2009 7:22 pm EST

Happened to me too ~ the first couple times I just dealt with it ~ then the last time I took the info down to the Branch, explained how the charges were incorrectly hitting my account which is causing the O/D's ...the Branch Manager said she didnt have the authority to change anything ~ even tho all I was asking is the extra O/D fee's to be removed and how I could prove with receipts ect and even the shops deposit records that WF was posting the charges incorrectly. When the branch wouldnt do anything about it ~ I scanned all the info and sent to the customer service contact given to me to contact. This is what I got back

*********************************************************************************************************
Overdraft and Return Check fees are posted to your account on the business day after the actual overdraft occurs.
In reviewing your overdraft fees, I found that although you made your Check Card purchase at xxxx for $8.25 and $5.75 on 10/16/2009, xxxx did not present this transaction to Wells Fargo for payment until 10/19/2009.

(more blah blah blah on how its not THEIR FAULT etc ... but note I never said it was or wasnt their fault I was asking that 2 of the 3 O/D charges be removed because I could prove with receipts that their was funds in the account at the time of the charge...but Nooooooo they'd rather lose a customer than lose their precious extra fee's and predatory income they sooooo rely on ...all Ive found are bad reports on Wells Fargo ~ so never again with me and Im telling everyone I know how they treated me...the letter continued)

At your request, I have closed your Custom Management Checking account effective today.
We realize that in today's environment, customer service often becomes the deciding factor when a customer chooses a financial institution. Wells Fargo is truly committed to coming through for its customers. ( Yah right~~!) Our goal is to continue to meet and exceed your service expectations. (If that was so a simple ~ removal of excess fee's wouldve been the answer!)
We are sorry that we failed to meet your expectations but hope you will allow us the chance to serve you again in the future. (Again ~ Never again! EVER!)

ComplaintsBoard
M
1:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo unwilling to negotiate/runaround

During business downturn due to economy we were forced to file personal bankruptcy in January. Throughout the entire process we did get 30 days behind on mortgage but have continued to make full payments including late charge every month since. Wells Fargo is now threatening foreclosure if we are not current by 12/15/09.

We have called repeatedly over the last several months and have been told various things from basically go pound sand through we have nothing to worry about unless we get 90 days behind. We have made several offers to try to get current over a period of time but they are bent on proceeding down the foreclosure path.

Contrary to what they try to tell you through the news channels these people are very unwilling to work with you if you have a home with good equity position.

Read full review of Wells Fargo and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
J
J
JTexas1010
Frisco, US
Feb 02, 2010 6:01 pm EST

I am currently experiencing the same issue with Wells Fargo Mortgage. I lost my job, had two deaths in the family, and then my wife was on maternity leave that threw us behind. We have been up front in contacting and working with Wells Fargo and have been requesting loan modification applications and documents for nearly 6 months and all we get is letters thanking us for contacting them.

When the loan modification program was first introduced, I called the Wells Fargo and it was like they hired a call center of 16 year old teenagers who were rude, short, and could not answer simple questions about the program. I called them several times where I was on hold each time forever to end up speaking with a person who did not know anything and I wonder if they even knew they were working for Wells Fargo. It seemed that Wells Fargo just to a half hazzard approached to look like they had a program to assist people and had no intentions of actually helping anyone. I got so frustrated that I gave up on it for a while until circumstances reached critical and we had to come to a resolution. This time it was several months later and I got more mature employees, but all they were was a call center that took notes and then esculated the it to the loss mitigation department and to this day I have not heard anything back and I continue to call, go through the same run around and I am told that they will be sending me the application and documents and all I get is a letter in a few days thanking me for calling them. That is it. I call back and I am told that they see the request I made and they issue another request to where I receive nothing.

Wells Fargo was rating as the second worst bank in mortgage loan modification with thousands of complaints. I have made several contacts to Senator Kay Baily Hutchison, Governor Rick Perry, Senator John Conryn, President Obama (good luck getting any response), the head of HUD Secretary Shaun Donovan, Representative Sam Johnson, Representative Ralph Hall, Senator Florence Shapiro.

Where do you go when your bank is not helping and your elected leaders are not helping. Relection time is coming around the corner and I don't care if you are Democrat or Republican...if you are in office right now, I feel you are part of the problem and not the solution that is time to get a new person in office by voting for someone else. They all tell you what you want to hear and make promises to get elected and then you don't exist until they need your vote during election time and in reality, they are the ones that got us into this mess.

I honestly believe that Wells Fargo is attempting a land grap and with Tax Payer Government Bailouts...they have nothing to lose, they are just building their kingdom. When they got their bank bailout money, instead of helping their customers...they went out and purchased Wachovia Bank. Sounds like they really needed that bailout.

I would urge everyone to write your elected leaders at http://www.congress.org/ and also start writing the media. Wells Fargo is pushing people into foreclosure and I am just waiting for them to be back getting another Government Bailout stating all these homeowners did not pay their mortgages, when the truth is Wells Fargo set them up for failure.

A
A
astoria1
Clatskanie, US
Dec 03, 2009 7:58 pm EST

My story is the same, but the difference is that I have been given a new modified loan through the loan modification dept after a year and a half of rudeness, harrassment, and lies, not to mention constant repeating the same story over and over to customer service reps from every state in the union...

The Modification Dept namely the person that supposedly worked personally on my modification STEPHANIE ID # OZ8 said that I didn't send in some important paperwork. She then (without notifying me) canceled the contract that was already signed with the new agreement, the amount of payments behind put at the end of the loan, new % rate, and lower payment that was due Dec. 1, 09. The reason was for not sending in a faxed copy of my divorce papers and a $331.62 payment for costs. Stephanie said that the $331.62 was waved because I told her that I just couldn't afford it at the time. This was in November.. I did send in the divorce papers within minutes of speaking to her. I have proof of the fax and tried to tell customer service that I had sent in the fax of divorce papers and that the $331.62 was waved by phone with Stephanie. I have since sent in a money order for that amount and have sent in the proof of the date that I sent in the divorce papers. It's a good thing that I kept excellent records through all of this !

I was notified after the fact of all of the above that now my home was in foreclosure for not submitting the copy of my divorce...and paying the $331.62 to complete the entire process. I was sent a letter from a attorneys office and talked with the person handling my case. She said that they would be putting the home up for sale in 8 days!

I called H.O.P.E. and had a agent by the name of Ruby go on a three way call to help me get through to someone that could clear all of this up. Remember...Wells Fargo has all of the documents (they found the copy of my divorce papers that I sent and told me to send in the $331.62 to get things back on track...

Loooong story short it is now Dec 3rd and I don't know if I have it straightened out or not//////I was on the phone today for over 5 hours and I still don't have a yes or no answer from anyone there!

I have the money for my first payment that was due on Dec.1 with the contract, but I can't get a answer if I still have it or not...

FOX NEWS and a CLASS ACT LAWSUIT IS IN ORDER for all of us that are being put through this needless harassment and unnecessary emotional trauma. GIVE US THE NUMBERS TO THE PEOPLE THAT ARE HANDLING OUR CASES ! THEN GIVE US THEIR SUPERVISORS NUMBERS...We are all out here losing our homes one after another...Going through the same treatment from your company...andyou are just using the customer service workers as a wall to protect your sorry ###...

If anyone wants to contact me my email address is astoria_jan@yahoo.com I will gladly help to pursue any action necessary to help others out there in my situation. A few thousand of us could make quite a stink using the media...! Fox News would love this story, I'm sure...

Best Regards, Janice L Brown

T
T
tiredofwfhm
Charleston, US
Dec 01, 2009 11:57 am EST

I am going through the same thing with them. After two deaths and my husband leaving us they will NOT help at all. I bought in 2006 and was not once even late on a payment until three months ago and they won't even talk to me because I don't live in it. HELLO? I can't afford to live in it! What can I do?

ComplaintsBoard
M
11:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo expensive appraisal with low value

Avoid refinancing with Wells Fargo. They force me to use their own company Rels Valuation for the appraisal.
Rels charged me 500$ for the appraisal, which was subcontracted for less then half to the cheapest appraisar on the market.

The appraisal come lower then the market price, on purpose and Rels and WellsFargo hope that I will walk away and they will be left with the 250$ + fee appraisal fee.

When I attempted to dispute the appraisal, Rels didn't even want to talk to me.

Bad decision on my side to attempt refinancing with Wells Fargo.

Read full review of Wells Fargo and 15 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
15 comments
Add a comment
T
T
teri dense
, US
Dec 07, 2016 5:01 pm EST

I believe I have an office number for a Bronson Mallert I think he works for Rels - [protected]

S
S
skenny
, US
Jul 25, 2016 4:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We refinanced with Wells Fargo about 3 years ago and also had a very bad "professional appraisal" done by RELS. First off the "appraiser" we had wasn't from this area. She had very little knowledge of the area where my home is located. there were so many errors in her report it was comical, but I was hardly laughing. Some examples: She listed my house as constructed on a pier and beam foundation; it is built on a concrete slab. She listed the exterior as brick and stucco; it is brick and vinyl siding. Her sketch drawing look liked a kid in 1st grade drew it, which is an insult to most 1st graders. She drew the perimeter of the house; showed no interior rooms, patios, garage etc. She had the wrong dimensions (less than it actually is) of our property. But the biggest error was her measurements of my house she measured the longest of my outside walls from front to back 4 feet shorter than it actually is. This may seem like a small error but when you factor in square footage X price per square foot it adds up and real quick. I got zero value for 2 attached porches, and 1 attached patio that are all built under the original roof line of the house. My attached garage also built under the same original roof line was also measured short on the walls, decreasing the square footage for that value also. When I complained to Wells Fargo about this they informed me they would "look into it" I sent the mortgage rep from Wells Fargo a copy of my plot plan, house plans, and a picture of my tape measure showing the correct length of the shorted wall, I was told that RELS "stood by their appraiser report" I challenged Wells Fargo to send another appraiser from RELS out here to remeasure the disputed walls. If they were right as stated I'd pay for another appraisal. However if I was right not only would they not charge me for a second appraisal, but I wanted a full refund on the original appraisal-they refused as I knew they would. I complained so many times to Wells Fargo that I wasn't paying for this bogus work that they refunded me the fee. However my home was "valued" over 20K less than 3 years ago from a previous refinance all because I had less square footage. Also when I compared the 2 appraisals that were done, RELS was so unprofessional with all of the errors it is sad. In the end it didn't affect my refinance but I believe that Wells Fargo and RELS are under valuing property so that they make you pay the Bulls**t PMI insurance so they can scam you for more money.

G
G
Gary723
, US
Apr 20, 2016 8:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm also going through the same thing. I requested an Appraisal for PMI Cancellation, not knowing these companies were in bed together, I paid the 500 dollar appraisal fee. I purchased my home 3 years ago and have made 15, 000 in improvements. The appraisal just came back with a decrease in overall value by 12, 000! My market is hot and the comps are high. I was told by the appraisal company that they submitted comps, but RELS Valuation asked them to use different comps due to external factors. This caused the appraisal to come in far under market value. I've just began the dispute process which also seems rigged. They want me to go out and get MLS Comps and justify the value. They know that I cannot do that work on my own. It's all about money. I contacted a friend who is a realtor and thankfully received the comp MLS data I needed. I cannot believe this is not illegal somehow!

L
L
Lisarn13
, US
Apr 11, 2016 10:44 am EDT

UGH!
Going through same thing expensive and low appraisal. When the appraisal was disputed it took 2 weeks to get an answer on the re review of property. "The answer was We can not get a hold of the appraiser." The second answer was "The appraiser refused to re review it." 3 plus weeks later closing date moved 3 times. A new appraiser assigned but Still no answer!

M
M
Marianabliss
, US
Aug 07, 2015 11:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid Wells Fargo for a Broker's Price Opinion since the value of my home in the Denver area has gone way up, so I could drop my Mortgage Insurance Payment. The appraisal came back 100, 000$ low! It was filled with huge errors...such as square footage, type of home, and comps out of my zip code of houses half the size.
I spent hours gathering facts to go along with their paper work I had to file for a reconsideration.
After many, many phone calls, I finally got a letter stating they raised the value 15, 000, with no explanation, or acknowledgement of the proof I sent in. I have not been able to talk to anyone at Rels Valuation...I have asked many times when I have talked to people at Wells Fargo to talk to some one at Rels, and have been told I can't...and, by the way, I was told I can not file another reconsideration...you get to do that one time.
I am not stopping until I get an accurate appraisal, but, was told I have to pay again! I will not pay another penny!
Does anyone have a phone number for Rels Valuation?
I refinanced my house 3 years ago, have a 3 1/4 interest rate. Wells Fargo bought my mortgage...I would NEVER do business with again! If I didn't have such a good rate, I would refinance with another company.
Any ideas for my next step?
Mbliss1007@msn.com
Marian

E
E
extremely disgruntled home buyer
, US
Jun 16, 2015 5:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My experience was similar, but even more inept - the appraiser wanted to charge us $740. and was unable to complete the report by the closing date - extortion comes to mind. After requesting a different appraiser who agreed to a more reasonable price, he still failed to provide the report at the promised date, and when it was finally finished after multiple mishaps, the appraisal came in at our first low offer on the property. In looking at the report in detail, I discovered the appraiser had viewed our purchase contract, but clearly only the first offer. When the report was challenged, he changed it to the value we were currently offering., $25, 000. higher than his first appraisal. I am not sure a different AMC will help because Carla Larson is listed as 'senior account manager' on both RELS and Prime Valuation, , the company our lender uses, both located at the same address, with different suite #'s. She was the contact for our AMC, and we are not with Wells Fargo or BofA. Some might say alls well that ends well, but I can't let this one go - two months after our original closing date, we still haven't closed, and for no other reason than the appraisal problems.

G
G
Ginny H.
, US
Apr 14, 2015 12:40 pm EDT

Thank you so much for all the posts here. I had a feeling that this getting the appraisal done by RELS Valuation was simply a way for RELS and Wells Fargo to get more money. I will not bother to pay for the reappraisal that will of course come back undervalued. Instead, I think I might just speak with my mortgage broker to refinance, specifically requesting that I don't use either BofA or Wells Fargo (since both use RELS). Wells Fargo loses my business and a tidy interest payment each month. Hearing this, I'll never do business with them again.

D
D
Dan Hackman
Bloomington, US
Dec 07, 2013 10:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Wells Fargo Bank N.A. and RELS Valuation are Stealing Your Money!

• RELS Valuation is owned by Wells Fargo [RELS LLC (the “Company”) is primarily engaged in the business of providing customers with property appraisal and credit reporting services. The Company does business as RELS Credit, RELS Valuation and Valuation Ventures. The Company is owned 50.1% by CoreLogic, Inc. and 49.9% by Wells Fargo & Co].

• Any time a mortgage finance transaction is initiated with Wells Fargo, a purchase or refinance for example, RELS Valuation is responsible for assigning and delivering the appraisal to its parent company, Wells Fargo Bank, N.A.

Here are some interesting points, or “fun facts” I hope readers will consider when determining if they would like Wells Fargo Bank, N.A. as their home loan provider…
• RELS Valuation is turning a very tidy profit! You may find this independent audit of their financial statements of interest, https://www.sec.gov/Archives/edgar/data/36047/000003604713000014/clgx-2012xex991.htm
• Wells Fargo charges home loan applicants an “Appraisal Fee”, appraisal fees vary from state to state, county to county. However, no matter where a borrower is located (Wells Fargo is a National Bank, and the largest mortgage lender in the United States) RELS Valuation takes anywhere between 45%-55% of the “Appraisal Fee”. I am a State Licensed appraiser and have seen firsthand the Fee-Splits RELS Valuation offers to appraisers. [I do not typically take work from RELS Valuation as I do not feel I can perform my necessary Due Diligence, for such a paltry sum. I also find it inconceivable that an appraiser regularly taking work from Wells Fargo, via RELS, is able perform their required Scope of Work and Due Diligence necessary to obtain credible appraisal results, i.e., credible opinions of value.] Also of interest, as the volume of home loans decreases and the demand for appraisal products lessens, RELS Valuation increases its margin of the “Appraisal Fee”.
• RELS Valuation typically hires “newly licensed”, often “inexperienced”, appraisers willing to work for less money. Of course there are exceptions, but as a whole the RELS appraiser panel, including both Staff and Fee appraisers, have not been in the Appraisal Profession that long (and if they have, I will opine that they are “fast and sloppy”, and do not behoove Wells Fargo home loan applicant’s best interests). It does not take an astrophysicist to discern that when a borrower engages in a Mortgage Finance Transaction, with Wells Fargo as their lender, it is highly probable that said borrower will have an incompetent appraiser estimate the value of their home. For most people in the United States, their “home”, house, is their largest and most significant financial investment. Why on Earth would anyone knowingly borrow money from a bank, likely for a loan on their most valuable asset, and have a bank knowingly hire an incompetent appraiser?
• Homeowners and homebuyers need to be aware that the RELS Valuation / Wells Fargo relationship is one that ONLY benefits Wells Fargo Bank, N.A., and . For lack of a better word, the RELS-Wells relationship could accurately be described as a SKIM.
• I’ve spoken with many of the employees who work within the RELS Valuation office. Their office is located in Minnesota. I asked the phone operator what their offices were like and to please describe the RELS work environment. The phone operator enthusiastically stated, “ohh, we have a wonderful facility, a high-rise building with ten floors, tastefully decorated, and located in the heart of our city”. As an appraiser, this desk jockey’s enthusiasm was a tad bit off-putting b/c appraisers are the ones paying for such “luxurious” office space.
•The secondary mortgage market, GSEs, and Private Investors should be very concerned with home loans initiated via Wells Fargo Bank, N.A. Why? The reason being is these home loans are likely made with poor appraisals, i.e., based on the opinion of value from newly licensed, incompetent, or appraisers willing to work for “peanuts”.
• Prospective borrowers should not consider Wells Fargo Bank N.A. for the mortgage finance needs. I suggest a local lender, smaller or regional banks, or credit unions –lenders like these often know their local market, know and hire qualified professionals within their market, still offer competitive rates, et. Wells Fargo Bank, N.A., as the Nation’s largest lender, has successfully created a “Skim”, a “cottage industry” as a result of Dodd-Frank, and betray trusting loan applicant’s good faith with false promises like, “due to our size we are able to pass our bank’s savings on to our customers”.

• Wells Fargo Bank N.A. has created a new “House of Cards”. Just wait until we have another market correction! All of the Wells Fargo Bank N.A. paperwork, via RELS Valuation, will reveal itself as boilerplate, fast and sloppy, unprofessional, inferior, negligent opinions of value to the tune of billions of dollars.

• One last link for any interested party who has humored my editorial and read to this point…
http://wellsfargomortgagefraud.com/Home.php
Someone was on the right track with respect to the lawsuit noted in the above link –FYI, I am of no relation to anyone involved in the lawsuit cited. I am just a lowly appraiser. Like most of you I feel I am overworked and underpaid. Some clients do pay appraisers fairly, Wells Fargo Bank N.A. / RELS Valuation does NOT! For your own benefit if you are a prospective mortgagor, I hope you think twice before considering Wells Fargo Bank N.A. for your home loan needs!
Please stay-tuned for my next piece, “Bank of America loves LandSafe”.

M
M
MarianC
, US
Apr 15, 2017 7:19 am EDT

Dan Hackman - Is this the Dan Hackman from MN?

A
A
95129
, US
Jul 01, 2011 12:03 am EDT

I am extremely angry with the Rels appraiser. He did our house inspection in June 24, 2011 at 95129 area. When he came in, he said he was going to take pictures only and finished within one minute and left (he mentioned he needed to catch other appointment). After I received his report, I saw his appraisal value was $150k lower than the one performed a few months ago. Therefore I carefully read his report and found there were too many mistaken statements on the property such as living square feet, washer/dryer (he entered “No”, but should be ”Yes”), A/C (he entered “No”, but should be “Central”), floor location (he entered “One”, but should be “Two-levels”), patio/deck (he entered “patio” only, but should be “patio/deck”), design style (he entered “condo” only, but should be “Town home”) etc. I called him on how he got the living area number, he said he measured the property in 2007. It is likely he generated the report from his personal data in 2007 and attached the new photos. We really doubt his work ethics and are talking with his upper-management to waive the appraisal charge.

A
A
Angry Appraiser
discovery bay, US
Feb 23, 2011 11:51 pm EST

I am a contracted appraiser that works with this company. This is the worse company I HAVE ever been contracted by. I do appraisal work for FB, BofA and a few other banks and by far Rels is soooo rude on the phone, that is if you can get someone on the phone! If I receive a difficult appraisal that is not typical for the area and request for a fee increase, they always say no and the last representative at Rels advised me that if I didn't do the work for the assigned fee they would take me off there appraiser list. As a appraiser a typical fee is $350 -$400 . I know alot of you out there probably think wow that is alot of money the truth of the matter is we have alot of over head, software, E& O insurance (which is outrages) health insurance, gas (which is outrages) and a monthly fee to have access to county records, MLS oh and lets not forget continuing education and our licensing fees we pay the state. So, at $230 a appraisal there isn't to much left after you back out these additional fees. This company only pays $230.00 It is sad to think they are pocketing the additional fee and should at least be giving some relief to the homeowner/ consumer. I cannot wait until business picks up, because I would definitely tell them to stick it where the sun don't shine! Northern Calif. Appraiser

ComplaintsBoard
R
3:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo pay by phone debits

Wells Fargo is using a "Pay by Phone" service and what they are collecting for does not show up on my bank statement, only the fact they are collecting and a transaction date. This is a bad practice; my credit union should not allow it and Wells Fargo should not execute the practice. The practice makes it look like someone is debiting my bank account without my authorization. This is a bank practice that needs changing. The typical entry on my statement looks like this:

WFC PBP CP PAYBYPHONE 112309

How is one to know the validity of the entry? The only thing that changes from one entry to the next is the date.

Read full review of Wells Fargo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
1:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wells Fargo - wells fargo placed a hold on my entire paycheck for seven days starting the day before thanksgiving

I am sending or posting a copy of this letter to various news agencies and sites in the hope that I can bring to light the sort of ‘business ethics (and frankly I don’t believe ‘ethics’ with its own separate caveat qualify as ethics, sorry)’ practiced by Wells Fargo bank. My family and I are not model customers of this institution to be sure. We live...

Read full review of Wells Fargo and 21 comments
ComplaintsBoard
G
12:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo banking misinformation/fees charged

I have a major issue with Wells Fargo that has not been resolved. On Tuesday Nov. 17th, we deposited a check from the State of California, written to me in the amount of $950, into my mother’s account. I signed it, endorsed it to her, she signed it, and deposited into her account via ATM. We had done this previously with 5 checks from the State of CA via ATM. She originally took it into the bank, where the teller looked at the check, both front and back, and told her to go outside and deposit in the ATM, because the money would be available sooner that way (it was after 3 pm, end of banking hours).
She then went outside and deposited it in the ATM, as he suggested. The next day, the online banking said it was being “held” and the funds would be available the next day. On Thursday, she checked her account again, and it was $200 negative, and it said that check had been “returned.” We called the phone bank and were told that we are not allowed to deposit third party checks in an ATM. We explained this was strange because not only had we done this 5 times previously and everything went fine, but we were explicitly told to do this by the teller at the bank.
We went into the bank and asked what could do because we needed that money. Our banker said he could open a new joint bank account for the two of us and get the check put in immediately into (the ATM exceptions department still had the check). On their advice, we did open this joint account. We had to get a $200 cashier’s check that day, so the banker put a $475 “memo credit” on our account, in anticipation of the check going through (he had already called on the check and it was good and depositable). He then got us a $200 cashier’s check. He stated we would then have another $275 in the account and asked us if we wanted to take out the money. We told him we did, and he gave us a withdrawal slip to fill out in the amount of $275. We then went up to the teller, who informed us that we only had $75 in the account. I went back to get the banker who said he didn’t understand why it said that, but whatever the computer said was all we could take out. He also promised the rest of the $950 check ($675) would be available after midnight that night.
We checked the account online the next day, Friday, and were surprised to see the account $475 negative. Not only because he told us the check was going through at midnight, but that we had only gotten out $275 of the “memo credit.” We went back into the bank and were told the check would go through after 3 pm. We needed another cashier’s check in the amount of $600, which we were given, as another “memo credit” on the account. We were very frustrated at this point, because all this was happening because of something a Wells Fargo employee TOLD us to do. Also when we went into the bank on Friday, we talked to them about 9 overdraft fees that had occurred on my mother’s account, each in the amount of $35, because that check was returned (even though we did exactly as the teller told us to do). They told us there was nothing they could do about the overdraft fees, because we are not allowed to deposit a third-party check in the ATM. I expressed my frustration because we had done this many times before and never had an issue, and were TOLD to do it by the teller! Never once did they apologize or take responsibility for the mistake.
After 3 pm, that check was posted on the account and there was $75 in the account, which I took out. The account then should have been at $0. I checked it yesterday and it was $70 negative. It said we had 2 overdraft fees on the account! I called the phone bank and was told that the first day we went to the bank about this issue, Thursday the 19th when the banker got us the “memo credit” for a $200 cashier’s check and $75 in cash, the account went negative, and that’s where the overdraft fees came from. I explained to her that there was no actual money in the account but they were banker “memo credits” and that the banker was the one that got us both the $200 check and the $75 in cash! She said there was no note of a “memo credit” on the account.
I have now called both bankers we worked with at the Grand & Fairview branch in St. Paul, Dewey Khiev and Michael Burgher. Michael is on vacation this week and I left a message for Dewey, who was the banker that got us the joint bank account and got us the “memo credit” for the $200 check and $75 in cash. Never should we have been charged for overdraft fees. He told us that as soon as that check went in, which it did the next day, everything would come back to $0.
So now we have been charged a total of $385 in overdraft fees, which we cannot afford. Money is very tight and every penny counts. We got these overdraft fees because we did what the bank employee told us to do. The teller was asked about this and told the banker he “didn’t remember” what he told us. Again, never did they accept responsibility for anything. They are profiting from their mistake and I am absolutely angry. We have asked to talk to the branch manager multiple times, who always refuses, even though we have seen him sitting in his glass office laughing with employees and sipping on an iced coffee from Caribou (the two days in a row that we were there). Our bankers kept going into his office to see if there was anything they could do for us, and every time he said “no.”

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
rapedbymybank33
Carrollton, US
Nov 25, 2009 2:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My situation has been with their method of posting the largest to the smallest charges which results in more money in their pockets. Why can't they just withdraw the money according to the date and time stamp on the transaction. This is the RIGHT thing to do. Wells Fargo has basically raped their customers by keeping this procedure. Their answer is "well it's in the disclosure book we provided to you when you opened the account"...and how long have I been with Wells Fargo?
Today I checked my account and was charged for the checkcard rewards program and an overdraft fee for insufficient funds. The "funny" thing is, I had requested this program be cancelled several times. When I called them to have the fee reversed I was told they could not do that because the program had been active since 2004. I REPEATEDLY told them that I had REPEATEDLY asked for the "rewards" program to be removed from the account. To my surprise, I was told once again that they would cancel it but not refund the $12 fee or the overdraft fee because of the length of time the program had been linked to my checkcard. They absolutely refused to take responsibility for the fact that whoever I spoke with in the past neither cancelled it OR even noted my account. I was told that a request would be processed for the refund but that could take up to 30 days. 30 days for Wells Fargo to earn interest on the $47 dollars deducted from my account as a result of their inability to provide customer service. How convenient for them...

ComplaintsBoard
C
2:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo wells fargo-terrible service to customer of 38 years

I started a refinance on a property in June of 2009. As of November 21, the process is still in place. This is a $38, 000 refinance for a loan Wells Fargo already services. My credit rating is over 800 and I have banked with the same account at Wells Fargo for over 38 years. The first month there was not action at all. After two months I was asked for more details and told it was about to close. I was then asked for information on the HOA. I submitted that information to Wells Fargo. A month later Wells Fargo said they provided the wrong form and needed this filled out. The new form had just one small change on it in a question. This cost me an additional $100 to get HOA certification again on the new form. Then Wells Fargo said they needed more details on the insurance even though the insurance provider gave them the actual insurance document. Wells Fargo said they needed the HOA to complete a form given the insurance data and could not use the actual insurance papers. After being told the loan would probably close in about a week, I call back about three weeks later only to learn nothing has happened and the person told me a lie --- the document had never been sent in and he apologized. Wells Fargo then claimed the assessments for the HOA association had more than 15% of the residents late and needed to know their actions. The HOA said Wells Fargo had wrong information that this wrong and worked directly with Wells Fargo to show, late assessments were less than 13%, and rentals were under 20% or possibly less. Additional documentation was sent to Wells Fargo supporting this. The person working on the loan at Wells Fargo said he would complete the paperwork and re-forward to underwriting. One week later I called to ask what was up with the refinance and the person at Wells Fargo could not remember and then realizes he needs to be sent to the underwriter. He had told me one week earlier it had been sent. During these past 6-months, I have called the supervisor and manager for the person working on my loan several times. I cannot tell you how many times they have failed to tell me the truth. After being a customer for Wells Fargo for over 38 years, I am done with them. Here are more facts: The loan is a refinance that they already service. The refinance is just $38, 000. I have a credit rating well of 800. I have been a good customer of Wells Fargo for almost 39 years. The property being refinanced is a nice established lake community is Arizona. This loan process started in late June (about 6 months now). The bank continues to fail to respond to calls and has lied in saying it was processing the loan while it sat on desks for weeks and at one point one month. I have in my own personal checking account almost the total that I am trying to refinance. I am refinancing an old loan Wells Fargo has serviced for years. It was an FHA but I want the FHA off it so going conventional. The loan is currently a 9% interest and the new refinance is locked in at 5.1%. It would appear Wells Fargo is doing everything possible to keep the FHA and locking me up in the process from going to another lender. Try to find someone at the bank who well help or even call back --- almost impossible. After banking at Wells Fargo for 38 years, I can clearly state their service has sunk to the lowest levels.

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
750 Credit Score
Tecate, US
Oct 08, 2011 6:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On April 21st and May 9th I posted comments on this site regarding problems with Wells Fargo. Since then I have written a number of letters to Wells Fargo and the Comptroller of the Currency and spoke with several, higher-level people with Wells Fargo. I have the names and addresses of the bank vice presidents if anyone wants to write letters. Wells Fargo's bank president is John G. Stumpf. His work address is: Wells Fargo Corporate Offices, 420 Montgomery St., San Francisco, CA 94104. His home address is 1090 Chestnut Ave., Apt.12, San Francisco, CA [protected].

For Wells Fargo it all comes down to taking your money and not honoring the interest rate that they promised. They refuse to refinance my mortgage that is already with them and they will not give me a refund of the $609 they took from me. Michael Salmon and Michael Dullea received their commisions as well as the title company and appraiser. Believe me, these people are liars and cheats and will wear you down. Wells Fargo does not have to answer to anyone. The Comptroller is a total joke and will just refer you back to the bank to resolve the issues. I am continuing to fight and may have a large number warning posters printed up and put on cars in their parking lot. For me, it's now a matter of principal, not money.

ComplaintsBoard
C
2:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo wells fargo fails to refinance-untruthful

I started a refinance on a property in June of 2017. As of November 21, the process is still in place. This is a $38, 000 refinance for a loan Wells Fargo already services. My credit rating is over 800 and I have banked with the same account at Wells Fargo for over 38 years. The first month there was not action at all. After two months I was asked for more details and told it was about to close. I was then asked for information on the HOA. I submitted that information to Wells Fargo. A month later Wells Fargo said they provided the wrong form and needed this filled out. The new form had just one small change on it in a question. This cost me an additional $100 to get HOA certification again on the new form. Then Wells Fargo said they needed more details on the insurance even though the insurance provider gave them the actual insurance document. Wells Fargo said they needed the HOA to complete a form given the insurance data and could not use the actual insurance papers. After being told the loan would probably close in about a week, I call back about three weeks later only to learn nothing has happened and the person told me a lie --- the document had never been sent in and he apologized. Wells Fargo then claimed the assessments for the HOA association had more than 15% of the residents late and needed to know their actions. The HOA said Wells Fargo had wrong information that this wrong and worked directly with Wells Fargo to show, late assessments were less than 13%, and rentals were under 20% or possibly less. Additional documentation was sent to Wells Fargo supporting this. The person working on the loan at Wells Fargo said he would complete the paperwork and re-forward to underwriting. One week later I called to ask what was up with the refinance and the person at Wells Fargo could not remember and then realizes he needs to be sent to the underwriter. He had told me one week earlier it had been sent. During these past 6-months, I have called the supervisor and manager for the person working on my loan several times. I cannot tell you how many times they have failed to tell me the truth. After being a customer for Wells Fargo for over 38 years, I am done with them. Here are more facts: The loan is a refinance that they already service. The refinance is just $38, 000. I have a credit rating well of 800. I have been a good customer of Wells Fargo for almost 39 years. The property being refinanced is a nice established lake community is Arizona. This loan process started in late June (about 6 months now). The bank continues to fail to respond to calls and has lied in saying it was processing the loan while it sat on desks for weeks and at one point one month. I have in my own personal checking account almost the total that I am trying to refinance. I am refinancing an old loan Wells Fargo has serviced for years. It was an FHA but I want the FHA off it so going conventional. The loan is currently a 9% interest and the new refinance is locked in at 5.1%. It would appear Wells Fargo is doing everything possible to keep the FHA and locking me up in the process from going to another lender. Try to find someone at the bank who well help or even call back --- almost impossible. After banking at Wells Fargo for 38 years, I can clearly state their service has sunk to the lowest levels.

Read full review of Wells Fargo and 44 comments
Update by CalvinAZ
Nov 21, 2009 2:00 pm EST

I should also add that for this loan, the property value is more than twice the amount of the refinance.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
44 comments
Add a comment
T
T
Teresa818
Killbuck, US
Sep 16, 2010 12:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The end of July we talked to a loan officer at the Wells Fargo in Canton Ohio. One question we asked before we started is will we have to come up with a down payment. We was told no. We applied & it was sent to the main branch in Indepence Ohio. They told us we was approved at the beginning of Aug & we had to turn in some more info. So we turned it in. Than they wanted more & more & more. The whole month of August was a nightmare! Each time they asked for something we turned it in within a day or two. To make a very long story short around Sept 2 they told us we needed $3, 200 for closing cost & down payment. I tried to call to find out how much was closing cost & how much down payment. No Answer so I emailed. The returned email stated we need $2, 065 of our own funds. But she still didnt answer my questions. So I emailed again & she told me to call. Well I finally got thru for her to tell me that I need $2, 065 & I have to show proof that it was in my bank for at least 30 days or it could be a gift but I have to show proof it was in there bank for 30 days!. WHAT?! I was told I didnt need any down payment! My closing date is the 28th and they just told me. Dont deal with Wells Fargo! We was first time homebuyers & now I dont know if I want to ever buy a house. Does anyone know who to call to complain? Even though Wells Fargo will ignore it!

S
S
Siobhan Isaac
Copperas Cove, US
Jun 03, 2011 1:05 am EDT

Wells Fargo and USAA did not talk to one another regarding my insurance. I did not find this out for almost a year, and one day Wells Fargo began over drafting my account. I called to complain and they told me it was because my home insurance had expired. I asked how that was possible considering I had USAA and had them for over a year. Wells Fargo said another Mortgage company was listed (one I have never heard of). I asked why didn't they notify me; and they said they had tried notifying me in Afghanistan, even though all my bills come to my house in the states. They have been taking an extra 206.00 every two weeks, for the past 4 months! I am a single mother, who is transitioning out of the Army. They keep having excuse after excuse for the 'glitch'! Very unsatisfied! USAA refunded my money within 3 days! Highly recommend them!

M
M
myhome
, US
Dec 21, 2009 8:43 pm EST

Living a Wells Fargo Nightmare. I had an arm mortgage with Wells Fargo. Paid down almost 25 percent. Our income dropped still make a decent salary and I requested some kind of arrangement. It has been one year. The agents tell outright lies.

One agent will dispute what previous agent said. For those taking mortgage with Wells Fargo, Think a gazillion times before you decide to go ahead.

My experience is extremely bad, extremely unprofessional. I would never ever deal with this kind of bank again. I will boycott Wells Fargo for good.

There is absolutely no point in having a family linger on for a year, take their money and do nothing.

This bank is practicing economic slavery and they have forced me and my family through enormous hardships.

T
T
Tajsultani
Newville, US
Sep 14, 2010 11:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I tried to do a re-finance with them. All went well until the appraisal. Nobody told me they were hiring some idiot who lived in another state to do the appraisal. The guy called me wanting to know what he was coming there to do, then couldn't find the place with a GPS (seriously!), flew through the appraisal and at the end started asking me questions that had nothing to do with the property - turns out he had pulled the tax assessment for SOMEBODY else's place, with a road name somewhat similar to mine. I hever heard another word out of anybody after that. I called appraiser 1 mth. later - told he couldn't talk to me or give me a copy, agent and loan officer at WF both refused to return my calls or emails. It has now been over 60 days since process started, I am out $350 for appraisal, no word on whether load is still "active" or not. Don't recommend them - I should have paid attention to the complaints and gone elsewhere.

D
D
DWN
Beaverton, US
Nov 06, 2009 1:57 pm EST

I have been attempting to work with Wells Fargo the past Five Months to resolve an error they made which led to a negative credit report on my otherwise flawless credit history.

I received mis-information from two Wells Fargo represntatives regarding a refinance. They have been horrible about following up with me and I have to continue to contact them for answers. They refuse to acknowledge and correct THEIR error.

I manage approximately $8 million in annual revenue. I am looking to finance a second home. Based on the unbelievable poor service from Wells Fargo, they'll never be a banking option for me or my clients.

They just don't seem to get it.

C
C
Carol erb
Fleetwood, US
Feb 09, 2012 10:58 pm EST

I am trying to refinance with Wells Fargo and was told there would be no problem. I received a call that there was an issue because my mortgage with Wells Fargo was not reaffirmed so they have denied me my refinance. I contacted Wells Fargo on January 23 and spoke to their Bankruptcy department about the reaffirmation and they stated they would get me the paperwork in the mail by January 30. My attorney also advised me Wells can send me something as well. After several weeks I called them back and was told that my request was cancelled and they were not notifying me that they were not sending me what was promised. This is twice that Wells made me a promise and did nothing. Carol Erb

D
D
DeeKhan09
, US
Apr 01, 2011 5:49 am EDT

For 5 months, my fiance and I have been working on a home loan through Wells Fargo. We've done everything they've asked for. We got our credit scores up within a 6 month time frame, we've submitted our tax info and work wages, saved up enough money for the down deposit amount that they provided us, but yet, those weren't still enough. During the whole 5 month process, our file has been constantly passed down from loan officer to loan officer - each wanting something different or not satisfied with what was on file. So they ask for more. They denied us when they found out that my fiance was working for family. Their excuse was that her wages were inconsistent, made too much for what degree she has, or doesn't believe that she doesn't have any ownership to her father's business. I've never known a bank to turn someone down just because they made too much to pay them back. I would never recommend Wells Fargo to anyone. FYI, coming from one of their own loan officers, he stated that 45% of the Wells Fargo customers were unhappy with the way the bank was handling their business with the bank. I think that should be reason enough not to even attempt banking with them. Thank you for your time in reading this post.

N
N
need advice
Northport, US
Oct 03, 2009 9:14 pm EDT

I don't know where to turn. My daughter and her husband applied with Wells Fargo mortgage for the federal mortgage relief program, because it was hard for them to make their payments and they wanted a lower interest rate. My daughter applied online with Wells Fargo and then talked to them by phone. They said there was a long waiting line and it may be 30-45 days before she heard anything. She was already 1 or 2 months behind on the payment and she asked the representative if she should make a payment while waiting on an answer to her application. She was told, NO, do not make a payment, just wait. After a month, with no response she called again. She was told again to be patient it may be another 30-45 days and do not make a payment. After a 3 - 4 months she got a letter that they were going to begin foreclosure proceedings! She was in shock! Then the next day another letter came saying they were turned down for the mortgage relief plan because they made too much money. Their gross wages are less than 50, 000 / year and they have two small children. Now they are telling her that she must pay all the late payments at one time and also pay attorney's fees to stop the foreclosure proceedings.
If their own company told her to not make a payment and now they want to foreclose, isn't that fraud ! Any advice would be greatly appreciated.
Thank you

N
N
Niel
, US
Jun 14, 2009 4:07 pm EDT

Lost my home due directly to illegal acts of the Wells Fargo Home Mortgage Banking Institution. Late for a mortgage, called, tried to sell the home for the debt only but of course not due to the loss of value nationwide. Finally after multiple of calls to the 'maze' of individuals in the banking institution a particular party naming self as Camica says just pay us a set up fee of 2500.00 and we will be able to modify your loan which then made the payments 2392.00 per month. So, we immediately did so. Then they switch it to a forebearance expecting us to pay them 12, 457.00 after they received the funds. Also, a letter we received stated explicitly that we would be refunded the money if we were not accepted.

Guess what this is now over a year ago and we never received the funds back, they took us into foreclosure and we are now out. We took this to the FDIC, OTS and the WA State Attorney Generals office and even the Better Business Bureau of the home state of the banking institution to no avail other than a lip service postage form letter. I must add though here the WA State Attorney's Offices were quite helpful with some confidential advice contrary to all of the other governmental offices that did nothing and are probably being paid by WF under the table to do nothing.

Yes, in error for a financial struggle but were caught up in all areas except this nonsense with the WF folks and were prepared to be caught up with them also. We had a combined income of over 10, 000.00 per month at the time and now all lost. Then we turned all of our paperwork over to a nationwide financial audit team with the possibility to investigate or at least a direction of protection from such and find that the bank, the closing folks and all were guilty of 24 violations relative to RESPA, bait and switch, loan closures, illegal manipulation of the interest rates from our offer through closing of the home plus, of course, the interest rate increase that was not the '6.5 but ended more after all is done.

The audit team suggested a law suit however we did not have the expected findings of having to put out over 7000.00 up front to a law firm (called on many and that was the average amount stated) due to the fact they would be doing battle with a bank that has large amounts of funds from depositors to delay any action and 'basically try to wear us out' with years of litigation expectations. So, we end up loosing our home and moving out of state, loosing employment due to this and now we must spend our energy presently to 'catch up' but will definitely keep all records for a potential class action law suit if this becomes a viable entity down the road - and we surely hope so. For, these people have not only ruined us but have heart us physically from it all too.

Stimulus? Where in the world is our government when the people need them for protection from the real enemy - the predators that are ruining this great nation! Stimulus? For who, those who have never had a home before with a loan and have never had a late payment and what? Get a life government folks and go get a real job for once that expects real results and come back with that kind of nonsense!

'Shut down WF' and the likes of them!

G
G
GoodPerson
Atlanta, US
Sep 10, 2010 8:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We have been Jumping through hoops since November 2017 for Wells Fargo to qualify for a mortgage adjustment. They have told us in writing our credit won't be affected as long as we do as the program outlines. We have done everything required and then some and even done it earlier than requested. They reported us to credit bureaus causing a drop in our credit reports from high 700's down to low 500's. Now, we're even getting threatening foreclosure letters while we are "supposedly" in the program. WE ARE IN WORSE SHAPE THAN BEFORE STATRTING THIS JOKE OF A PROGRAM! Didn't they receive billions to help citizens like us? They should be ashamed and the American public should know what crooks they are if they didn't already. SHAMEFUL! Class Action, anyone?

ComplaintsBoard
C
2:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo wells fargo credit reporting-dispute on record

Many years ago (at least 8 years ago) I disputed something on my credit with Wells Fargo. It was corrected. I have an over 800 credit score and no late payments with any creditor on my credit report. However, Wells Fargo left that I once disputed something on my credit report. When going for a new mortgage this month, the underwriter said they could not approve the loan because starting in November 2009 Fannie Mae and Freddie Mac will not buy loans if the credit report has a dispute on it, even if there a no late payments or you score is well over 800.

When I called Wells Fargo, the only solution is to send a fax which would take 30 days to look at. I was transferred to several people in the credit department. Each time I asked to speak to a manager and they would then say "I am the manager." In most cases it sounded as if they were following a script and in a call center in India. They had little knowledge of what I was talking about. I mentioned I was a customer for 38 years and they would say how nice... No one there can do anything so the scheduled closure for my home failed. After being with Wells Fargo with the same account for 38 years, I am ready to leave. Something really terrible has happened to the service at Wells Fargo and the clearly do not have employees who know how to provide service. When I asked one person if I could speak to a customer advocate or escalate to a different customer service he said "I am customer service." I asked what kind of service do you provide?" He said, I help customers. I asked if he could help me? He said, "no".

Read full review of Wells Fargo and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Marge Hebbring
Chippewa Falls, US
May 20, 2010 5:32 pm EDT

Wells Fargo charged me 25.00 just for the priviledge of having a credit card with a zero balance! I called them, they were not helpful! I paid them so I would not be charged a 39.00 late fee! At least that is 39.00 they didn't get!

M
M
Marge Hebbring
Chippewa Falls, US
May 20, 2010 5:32 pm EDT

I will never do business with them again!

ComplaintsBoard
D
2:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo mortgage modification

I was behind on my mortgage payments due to me being a Realtor and the Real Estate market being the way it was and still is i was unable to make my monthly mortgage payments. I paid every payment i could when i did get some money.

Then finally after almost a year with no luck finding any work i found a job that now could pay my mortgage on time. So the called Wells Fargo and explained (which i was always in contact with them) So Wells fargo set me up on a 3 payment plan which was $150 a month higher than the current mortgage payments.

I paid this ontime then the bank told them to call back and they would modify the loan when all 3 payments were on time. i called in wells fargo sent a new modification (so called relief) stating what was owed before and now the new terms interest went down about 1% 11k late fees and all other back payments added to back of the loan not intrest free mind you which most of this money was already intrest and now i have a new 30 year mo rtgage for more than i paid for the house five years ago mind you in a good market.

So i called Wells Fargo and said this is unaceptable, Wells fargo in short simply said take it or leave it.

Now since i feel on hard times i will pay $8336.22 more for this house when today it is worth maybe 60k i owe 107k I asked them about this hope for home owners program and they would not talk to me. I owe the back payments for sure no disput there but i do not expect to pay more money now for the house then when i bought it 5 years ago the money i owe was intrest and should not be costing me more intrest over 30 years.

and Wells fargo if you are reading this i want you to know i am filling complaints with everyone and thing i can.
and since i can not upload photos here for some reason have alook at the actual documents to prove you people are GANGSTERS

Read full review of Wells Fargo and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
B
B
1964baby
, US
Jul 16, 2015 7:30 am EDT

I've tried twice to get my mortgage payment down with these people and for various reasons have not succeeded. Wells Fargo is pathetic. I half of my mortgage every two weeks and still get phone calls because it is "late" when it is simply a timing issue. They claim they put notes on my account but I still get calls. I would be embarrassed to tell people I work for Wells Fargo.

C
C
ChelleB
Bozeman, US
Sep 05, 2014 9:52 am EDT

We have had our home for over 30 years & down to a little over 30K left to their pay on it. We were with Wells Fargo & here in May it all got changed over to Wells Fargo Financial. They changed my account number. The first time after the change I tried to pay my payment online it wouldn't work. I called their Customer Service & they told me it was all being changed over & they gave me a new account number & that the following month I could use the same info to get online & make my payments. The following month, I get online & guess what I can't make my payment. I try & re register and still can't get on to make my payment. So once again I call Wells Fargo Financial, they can't find my account by my new Account number, or by my old account number or my social security number. so I can't make my payment. They said that they would get back a hold of me as they were going to look in to it. so this goes on for two months trying to find my account. Then I get a letter from them saying I am behind in my payments with another account Number. So I try online again with that account number. Still can't make my payments. So I once again call their Customer Service. The first person could not find my account with any of the numbers & with my social security number and my name. They send me to another person. He finally finds it & says yes here is your account. He takes a payment & waives the feed by phone. We try & get it up on the Internet & guess what it won't work. So he says that he will get someone to work on it & get it so I can get on line to make my payments & will call me. Alls I have gotton is harassing phone calls from WF Financial saying Im behind in payments when they couldn't take payments anyway as they could never find my account. so in 3 mo payments behind I should only be 1250.00 in the hole right - NOT they want over 4000.00 due to NON Payment. What kind of scam do they have going on?

W
W
wlk
Seattle, US
Jul 11, 2011 6:59 pm EDT

they did the same to me and extended my loan out to 40years
now they are trying to increase my escrow 102.00 per month when the value of my house has gone down 50k of which i am now upside down on my mtg.
do they want the money or the property. I could move into a larger house with a smaller payment thru a different bank...

W
W
wlk8669
Seattle, US
Mar 24, 2011 11:18 pm EDT

they did the same to be but got me on a 40 year term now the house i bought on forclosure at 152k i owe 168k this is no relief plan this is a payback the funds the government gave us plan

LoanModificationPrograms
LoanModificationPrograms
Glendale, US
Nov 30, 2009 6:11 pm EST

I'm sorry to hear about the money you were scammed out on. They are many companies that are legitimate and can help homeowners stop foreclosure and keep their homes.

Mortgage Assistance Group is one of those companies that holds an "A" rating with the BBB and has help over 500 homeowners keep their homes.

They give a discount to the homeowners who have been scammed and treat each client with respect and dignity.

You can reach them at [protected] and at www.mag-az.com.

Thanks and good luck,

Randy D.

ComplaintsBoard
E
12:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo dirty tactics 2

How dirty can a Bank get I hire a attorney over a year. there low life attorneys Firm Steven J Baum knows were I live and my lawyers address phone and fax. what in heavens are they going to my moms home for she has nothing to do with my dispute over my mortgage . this is not harrasment is low of the lowest with a capital L for losers.

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
markshm2
Pipestone, US
Dec 07, 2010 6:15 pm EST

I was told by a representative Karen Pisaneschi I could trust her. Went to http://pa.courts.state.mn.us/default.aspx AND put in her name. How can you trust someone like that? How can they hire someone with total disregard?

ComplaintsBoard
W
7:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo re-imbursement of land survey

Main Contact - Eric Marin - [protected] ext# 40505

I, Gregg Wilson and my wife were lowering our interest rate from 8.75 percent to 4.25 percent with the same comapny, Wells Fargo Mortgage. I have had them for 17 1/2 years as my mortgage holder. I was assured no problem along the way so when we returned from a trip I was called and told I had to have a written confirmation from my Investment Firm/IRA company that I would be drawing the same amount of capital for the next three years or until I am 62 years old. I have a 72T that I am drawing from, one last time this year for next years expenses and was told that would be okay. Well the person on the phone said it wouldn't, well I couldn't get a gaurantee from my Investment company since I will probably change companies next year. They cancelled my mortgage re-finance! I am mad about it but more than mad when they said they wouldn't pay for the land survey that I paid 480.00 to get! They requested it, said I had to have one even though nothing has changed on my property since I bought it 17 1/2 years ago! I talked to Eric Marin and he said he would see what he could do. I got a call from Lisa Underwood who said they did see that they should pay it since I wouldn't get the gaurantee from my financial advisor, even though the amount would continue with whomever I choose as an investment company. I tried to resolve this issue. It was their request that cost me 480.00 out of my pocket and no new loan at a lower interest rate. They should re-imburse me.

Read full review of Wells Fargo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
7:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo make home affordable

I contacted Wells Fargo on August 6th '09 to inquire about the "Make Home Affordable" program and was told I in fact did qualify. I was told to fax my information to them which I did on Aug. 6th. Since then I have faxed the info 5 more times. Once to a fax number they gave me and later said they did not recognize the number. This was all my personal and banking information sent where? They didn't know and they stated at that time they had placed my home on the foreclosure list. My home has been on and off their foreclosure list several times since. They admitted they made a mistake and would expedite my request. Ofcourse this did not happen. I simply asked for lower interest at the current rates. I feel I will eventually lose my home due to WF's deceptive practices ~ they are nothing more then predators. I have nightmares and can not sleep for fear I have made a huge mistake by contacting Wells Fargo. I have NEVER been late with a payment although my income has been reduced by over half due to the economic situation. I simply asked to be included in a mortgage streamline, a restucturing of my loan or any help at all. They have made my situation much worse and in the meantime scarred my credit score. I don't know how I can hang on much longer ~ Wells Fargo waits in the wings hoping I will default. I am a retired postal worker with over 36 years of service and fear I will be homeless soon due to WF deceptive practices.

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
PatKa58
Columbia, US
Apr 26, 2010 1:42 pm EDT

This is almost the exact experience I had helping my aunt. They contacted her to apply for the Making Home Affordable program. She had been late on a couple of payments, but her account was up to date before she applied for the program. She made every payment they told her to make in the trial period, and after 4 months ( and hours and hours on the phone with her & them sorting out all the conflicting information that their computers spit out) they told her she did not qualify and she had to pay over $3000 to get caught back up on her mortgage payments! They never disclosed at the beginning that you had to make up your "trial period" payment if you end up not qualifying. She ended up in a worse position than if she had never applied! And they were the ones that contacted her to apply!

I kept calling and asking questions to find out why she didn't qualify, and they finally approved her. It was either our luck in finding a helpful person, or maybe because I was going to see a lawyer about that $3000 payment they wanted. It's been 4 months since she was approved for the modification, and we still keep getting confusing and conflicting info from them. I keep thinking "thank God this is over" and then they screw something else up, and we spend more hours on the phone to straighten it out.

Their people have been helpful, but they are often un-knowledgeable, and the system is a complete disaster, if not purposely deceptive.

ComplaintsBoard
L
10:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wells Fargo - terrible customer service

I had water damage 7/4/2009. The repair was completed Sept 1. I sent all the information that they needed, and am still having to resend information, talking to multiple people, they won't call me back, and each one takes a cursory look at the material and tells me I need to send something else before they will release the funds. (which has already been...

Read full review of Wells Fargo and 33 comments
ComplaintsBoard
G
10:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo insurance

I have been being harrassed since April of this year. They have tried to say that I have not provided them with current insurance coverage after I changed insurance coverages. I had my Insurance company send the information to them at least twice, I then had to get onto a website to enter all of the information myself. Now even though they know I have never lapsed on insurance they continue to keep adding the extra insurance to my payment and they expect me to pay this extra charge along with late charges then they will credit it back to my account is what they tell me. I feel as if someone in this company can figure this problem out and take these charges off of my account and cage up the collections team who are rude to customers. I work in a service industry and I hope that some day these people collecting debts would realize it is not they're personal monies and that in some instances the customer is right there has been a mistake.

Could someone please help me?!?!?!

Read full review of Wells Fargo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wells Fargo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wells Fargo Customer Service. Initial Wells Fargo complaints should be directed to their team directly. You can find contact details for Wells Fargo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wells Fargo. Discuss the issues you have had with Wells Fargo and work with their customer service team to find a resolution.