Complaint Rating:

I purchased a new phone that cost $250, after using the phone I originally purchased with the company two years ago. After purchasing the phone I was told I could only use their webmobile feature to download ringtons, graphics and games. But this feature sucks. All the objects in this feature is old or boring and they don't use and third party service to compliment their lacking service. Ringtones and very marketable now and its crazy that their downloads are all old. They need to upgrade this service and quickly. All the tones and graphics that come on the phone are very simple and unattractive. In this day of phone downloading they are very behind and they need to address this problem as soon as possible.