Menu
Walgreens Customer Service Phone, Email, Contacts

Walgreens
reviews & complaints

www.walgreens.com
www.walgreens.com

Learn how the rating is calculated

1.5 1823 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Walgreens has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Walgreens. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Walgreens reviews & complaints 1823

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
1 review
1
2 reviews
Sort by:

Newest Walgreens reviews & complaints

ComplaintsBoard
E
2:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens shoes

i bought a pair of flip flops in or around Naperville, il. on the mem. day weekend. returned to lansing and cut the plastic and found a large and a small shoe. I returned them to the walgreens store on the corner of waverly and saginaw sts. in Lansing, Mi. No problem. they didnt carry the zebra flip flops. they were only 5.99 a pair and i want another pair. how can I get them. I will give you my credit card number or could you ship a pair to a lansing, mi. store and i will pick them up. i really need this exact shoe. thank you elaine wyckoff

Read full review of Walgreens
Hide full review
ComplaintsBoard
S
7:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens sunblock return

I bought 2 bottles of Coppertone sunblock 4 days ago. Thinking I wouldn't need it, I threw away the receipt. I used some of one of them and went outside to work. After an hour, I noticed my arms and face were turning red. I immediately went inside and checked the expiration dates on the bottles. Both of them had expired in February of this year. This is May. I no longer had the receipt, but I took both bottles back to Walgreens. The employee I talked to refused to let me exchange them without a receipt. He implied that I was lying about when and where I got the sunblock and was trying to scam Walgreens. I was furious. I wrote a letter to Walgreens Corporate Headquarters in the hope they would intervene. We shall see if I even hear from them. Up to this point I have been a daily Walgreens shopper. Now I will take my business to CVS

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bradman2010
West Mifflin, US
Jul 21, 2011 1:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

What do you expect them to do without a receipt? That is your proof. I probably wouldn't keep the receipt either but I wouldn't expect the store to take it back without it.

ComplaintsBoard
B
3:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens false advertising

I received my receipt today.
Upon returning home I attempted t enter the monthly sweepstakes for 3000 dollars. No where can I find it. Isn't this false advertising? It will make me think twice about going there.

Read full review of Walgreens and 15 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
15 comments
Add a comment
J
J
John Gregory Haegele
,
Nov 12, 2007 12:00 am EST

On, 11-12-7, I had noticed in the sale paper that is sent out weekly by the Walgreens Corp. Advertised the purchase of five adult T-shirts for $10.00, this sale paper was put out on 11-11-07. After looking around for nearly 1/2 an hour, through out the store located at 6061 Osgood ave. N. in Stillwater, Minnesota. I approached an employee and asked him where I could locate these items as I handed him the sale paper and pointed to the item in the paper , The employee than took the ad and started to look around the store and disapeard from my sight for over 5 minutes, he then returned and handed me back the sale paper and said that they didnt have any , and that sale had taken place " A couple of weeks ago" I the informed him that this ad came out only yesterday, He then put both of his hands up over his head and shrugged , and stated that "they did not have any " And repeated that the sale took place " a couple of weeks ago", I then asked him how that could be when the ad was dated , 11-11-7. He again shrugged and shook his head saying that they did not have any. I then asked about a rain check , He then shook his head again with his hands up saying they dont. there was no mention anywhere in the add that stated " As supplies last " . The employee again stated that the sale had taken place " a couple of weeks ago". I then left the store.

G
G
Gloria Cundpitt
Kansas City, US
Jun 22, 2011 12:10 am EDT

Haha. If funny how these people spend more time complaining about what everyone else is doing wrong and they never ask, "What am I doing wrong?"

T
T
Tamara Hamby
Independence, US
Jun 12, 2011 11:47 pm EDT

Good they probably don't want your business anyways

H
H
helomech
Jacksonville, US
Dec 10, 2010 12:44 pm EST

My thing is everyone wants something for nothing. The public will totally capitalize on an ad tag being missed from the week before. Just another indication that people dont progress after high school. I work on 100 Million dollar aircraft and 3 sets of eyes have missed things. God forbid a Walgreens employee forgets to pull an ad tag. Its all stupid. If you dont like Walgreens policies, dont shop there. If you like CVS better... go for it. Stop whining like ninth graders and take your business some place else. Believe it or not Walgreens will go on without you. Also, if you dont like working at Walgreens... QUIT. If its the worse job in the world.. QUIT. Have a little professionalism and keep your lips shut if you dont like it. There's nothing worse than working somewhere and talking smack about it in a public forum. That type of crap needs to stop! Grow up people... you make society what it is today.

S
S
Samoan Named Flaze
Richardson, US
Jul 21, 2009 9:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yea sorry they didn't have the item but it happens sometimes, even though my store has never run out of those 5 for $10 shirts. We have an island in the front of the store that's pretty much always full. I don't know why he didn't give a rain check though, that was just wrong.

To William, if an advertisement says 2 for $5, then that's what it is. It doesn't matter that you don't need two, it's how the system is; the first one for $2.99, the second for $2.01. It's a package deal, buy more, pay less. That's like you seeing the boxed trilogy of Lord Of The Rings for $30, but since you already have two of the DVD's, you want the single Two Towers DVD for $10. You gotta buy the higher amount for the savings to kick in.

Also, in regards to Heather's post... I know that our policy is 'if the ad tag is up then we absolutely have to honor the stated sale price, ' but personally i don't agree with that, since there are expiration dates on the tags. It's not our fault that the customer didn't read the whole thing, even if someone forgot to take down a tag a week ago.

J
J
jbm
Fort Worth, US
Jan 25, 2009 7:25 pm EST

While the last person is correct we do have ad bullentins and group sheets that we order what he failed to mention is those order forms are done 2-3 months in advance for most items. Also delays in shipping can cause no merchandise. I work for a 24 hour store and when certain sales go on ad we sometimes are out by Sunday afternoon when we ordered extra already. Also Walgreens in not like Wal-mart and get a truck every day, We only get a truck once a week, and depending on when we get it, we might run out. We will always issue rainchecks or try our best to substitute for a simlar item. We do carry the 5/10.00 shirts almost year-round. They are a huge seller, but I know in the winter time we had sold most of ours and didnt order anymore as it was winter time and were selling sweats and winter wear. As for the ad tags, take time to read the tag, or the ad, if it says "great value" it is not on sale, it is just being advertised to bring in customers as in all of our AS SEEN ON TV items we advertise them, put tags on but they are not on sale. As far as some items you do have to buy 2 to get the price. Its called Buy more and Save, you buy more than one you save, Just like buy one get one half off, or buy one get one, you can't get the free one without buying the one at full price. Read the ad, take your time and ask questions we are here to help, most of us like to help customers and will do our best to help.

R
R
rick
kissimee, US
Dec 07, 2008 3:31 pm EST

beverly, i hate to say your incorrect. the store managers get order forms called group sheets and ad bulletins to order there ad merchandise. the store manager goes through and evaluates if he or she wants to buy the particular item based on certain critieria. 1) do they have some current in stock. 2) how well did it sell last time it was on sale. and multiple quantity. SOme managers tell employees and customers that they have no control, but that is completely inaccurate. They just can't be bothered to do there jobs properly.

B
B
Beverly
,
Oct 25, 2008 12:24 am EDT

I completely understand how frustrating this can be when you want to buy a product that is on sale but the store does not have it in stock. However, I want everyone to realize that you can not blaim this on the employee that you are dealing with. I work at a Walgreens and I know first hand how frustrating it is when customers complain about a product not being in stock. Unfortunately there is nothing that the employee or the store can do about not have this item in stock. If you really want to complain about this issue, which I encourage you to do, please complain to the head of the Walgreens company. Complaining to the store manager will not be helpful whatsoever. Please right letters to the supervisers at the top of the Walgreens company, and then hopefully problems with Walgreens will be solved.

S
S
SBubble
,
Sep 20, 2008 3:03 pm EDT

I think that employee sounded as though her were repeating something told to him by someone else.. the others stated it too.. it would seem that they had sold out AS TO a previous sale.. though it is the regular price for the items.. it was merely advertised.

and as to the worm-filled snacks.. take them back.. even WITHOUT the receiept you could exchange them.. there is also a customer service number on the back of EVERY RECEIPT PRINTED..

H
H
Hotpoquets
,
Sep 12, 2008 8:47 am EDT

Gale unless they advertised wormfree until expiration I don't think that's false advertising.

ComplaintsBoard
S
11:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens poor quality customer service /unethical practice

I have been Walgreens customer only for more than 10 years.
I have been sending Only appreciation about the stores and i always get a store manager call or email me back or discuss when i visit ...In the recent months or 1 year, whenever i send appreciation the manager does not appreciate the employees nor share the information with the employees.
I escalate to the District manager- they do not care to respond it has been more than 3 months.
I escalate to the Presidents office -they promise to call they never called back.
the Middle management and Upper management are not honest or ethical practice.
When we see they promote people who are dishonest or not care for customers-thats not great thing ..even though we have not shopped much with CVS ...CVS pharmacy keeps calling us.. this is not good management or consumer type of business. I have written multiple emails they did not call now -they Promise to call but they never do.

Read full review of Walgreens and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Sha'Keena Avery-Collins
, US
Aug 13, 2018 8:20 am EDT

Walgreens pharmacy locate 2015 E. 79th st. In Chicago. The lines are always long and the cashiers are slow. Today it took 45 minutes for me to be helped at this Walgreens pharmacy. People both inside the store and in the drive thru we're leaving because of the amount of time it was taking to be helped.

P
P
pobarjenkins
Minneapolis, US
May 19, 2011 2:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

OP: Remember that there are aspects of employees that you do not see or experience that could affect whether or not they get promoted.

ComplaintsBoard
M
2:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens waiting to speak with a pharmacist

the auto system did not recongize my prescription refill #. Held on the phone for 1:15:45 & hold. No one should have to hold when the system tells you that you are the next caller. So you hold. What use to work doesn't this store service is beyond poor.

Read full review of Walgreens and 1 comment
Hide full review
1 comment
Add a comment
Why The Long Faces
Why The Long Faces
, US
Aug 04, 2012 5:16 pm EDT

Hang up and call back. The customers in the pharmacy are more important at the moment than those on the phone. If you held for over an hour then you are crazy.

ComplaintsBoard
J
7:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens harrassment

I have been an employee at walgreens for 3 months. Most of the employees are black. I am the only white male there. The only other guy is a homosexual black guy who is offended at anything I say. During the first two months there I was very thankful for my job and proud of everyone there. I viewwed everyone as intelligent successful people with goals and such. A black girl there decided to file a complaint against me because I said I was "superior." Darryl and Charmaine were in the breakroom talking about life and I am just walking in acting silly trying to get to know them. I am a goofy silly person and I like myself and I was in a good mood so I said i was a superior individual i dont remember why probably because i felt that i was capable of making accomplishments but i was no means comparing myself to them, however, they felt different. We did not even know each other. So one day I am called into the office with this black girl charmaine. she is scared to come in the room. im surprised im like why is she acting funny? so she finally comes in. im like are you ok charmaine? she just looks so hurt. so i feel bad about that . but then the manager is like go ahead charmaine. so charmaine starts spewing out a bag full of lies like didnt you say you were superior to black people, didnt you say you like that movie hancock because you said he would be a good role bodel for black people, and you are always rude to the customers, and it really hurts that you have been making fun of the way i walk. wow when i saw that i was shocked- here i was looking up to her she is a student at tsu ready to graduate she is engaged, holds a full time job 4 years at walgreens, ive looked up to her as a role model-UNTIL NOW-they actually wrote me up for harassment. the manager said darryl the other guy was there and heard it and kevia the black manager also said that i admitted it. ofcourse i admitted it!-i did not mean anything rude! kevia the black manager frequently tells me to get to work and reminds me to straighten things up and put tags up and to stock the shelves. i never slack at work i stay busy and never take breaks i have never missed a day of work never clocked in late nothing. yet kevia consistently harrasses me for being a bad worker. i was promoted to pharmacy technician and when i am back there kevia is back there my first day counting the controlled prescription pills. i felt harrassed i was hurt. everyone in the pharmacy is a female most of the techs are black the only senior tech is black. during my training i was taught that if i had a question dont hesitate to ask anyone especially the senior tech. however they do not go by the rules the senior tech kept saying what i dont understand you, and "i need my space" and the techs back there spent most of the time making fun of the patients (customers of pharmacy). The own pharmacist lina kept complaining and harrassing customers only to take breaks to call herself superior to the customers. i was in awe. my whole reason to go in the pharamcy was to go around good people-good role models-people i could learn from on how to be successful. this was when lina the pharmacist has just finished reading financial peace by dave ramsey. the other pharmacist consistently reminded me that i need to do my work myself and stop asking questions. they made me nervous. so the senior tech larisa said i was too nervous so i was demoted back to front cash register. i could not go to photo because darryl and charmaine were back there. i try to make peace with charmaine however she just grunts and says whatever, you need to do your job. darryl the gay black guy i saw in the break room and im complimenting him trying to make peace and so we go back out to work, and hes criticizing me in front of customers and putting me down. i compliment him again and he says whatever and raises his voice and puts me down some more. so the next day darryl is over in cosmetics talking to two other black girls bree and aja. they are just back there talking for like 30 mins. im shocked how im always being reminded to stay busy even when im already working hard. so i take a lunch and tell a manager to remind them to get to work and tell another manager that i was having trouble getting along with darryl. i also had told the manager that they always had their cell phones on them. so the next day the three black people darryl aja and bree are back in cosmetics talking, on the job just talking for hours, when someone needs photo help i have to page darryl to go to photo. black girl bree leaves the store only to give me an evil dirty loook on the way out which later i learned was because she was questioned about having a cell phone. so i go to the black girl aja and say can i have a 4 minute break i just have ro run to the restroom. she gives me a dirty look and says NO i have to finish these boxes in 45 minutes which would have been 5:30. i felt bad and expected her to act like that. i was too scared to ask darryl for a break. so after helping a customer darryl came back to cosmetics to talk with aja again and i had to pee real bad so i went back to cosmetics and asked darryl for 4 minute break he said go ahead. i went to pee and came back and saw darryl AND aja ringing out customers at the front register where i was. immediately they started being confrontational saying you should know not to leave the front register. and aja said "when these customers leave we are going to have a talk" -immediately i was hurt by her wickedness and stupidity-darryls too and their sheer lack of the ability to respect someone who is not black-i mean jesus. i never have trouble accepting black people-yet there are like 5 black workers at that walgreens who would rather talk to another black person-not white-any day. the black people there support each other and joke and talk together with disgust for me and make fun of me. im the only white guy there. i mean jesus im not even racist. so now with these black peopl meaner than hell to me im too scared to file a complaint-because stupid walgreens policy is if an employee files a complaint and the second employee files a complaint at the first employee it is a felony and considered retaliation. -first off i never did anything for them to file a complaint now it looks like i have to put up with their unethical dishonest low life practices and not able to complain. THANK YOU WALGREENS

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
A. Walker
, US
Feb 08, 2012 6:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

All I have to say is if they have security cameras, go file a suit for discrimination AFTER you file your complaint. You're going to have to in order to get you dignity back. If they terminate you based on there backward policy on retaliation then involve a lawyer and have them subpoena security footage to prove your work ethics against theirs and definitely just in case they deny unemployment make sure you get unemployment agency involved by notifying of your legal actions with a lawyer and labor board. I'm just saying this as a black female. That crap isn't right at all! ORRRRRRR Just find another job. I think this last suggestion is the less stressful and really, the better idea. GOOD LUCK!

ComplaintsBoard
M
7:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens prescriptions

Pharmacy is inconsistent. One asian pharmacist named Ann told me my prescription would be ready on Friday, I show up on Saturday and was told by Kevin that. my prescription could not be filled. I even had the last bottle showing the date the previous prescription was filled. Not only that, I called to fill the prescription in the first place and the person that answered the phone told me it was ready, they did not tell me that it was a call center picking up the phone, I wasted 30+ miles on my car and still have not got my prescription filled. They told me that they are reluctant to fill it because other people that take the same meds as I do don't end up picking up their full prescription. This is discrimination based on the medication I take! I'm sick of it! I expect it from Public, I expect it from Winn Dixie (who threw it back in my face), but you would think Agrees of all places would be happy to have a customer that has insurance. What will Agrees do after pharmacy legislation is passed in Florida. I won't feel sorry for you all when you lose your jobs, when you could have been better to the customer who is not on Oxycontin and the Hillbilly heroin. To Walgreens, goodbye! You lost my business, and my prescription sells for over $600 and up, how much profit did you just lose?

Read full review of Walgreens and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Sheri Minnick
North Port, US
Sep 10, 2013 10:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Since January 2013 I have had lost prescriptions of Flexeril. Pharmacy says must make doctor appointment call doctors office and find out the faxed the prescription to the pharmacy 2 weeks ago. When you call the pharmacist they say they didn't receive the script it's the doctors fault. This has happened three time this year.

S
S
sloseven
Pinellas Park, US
Feb 23, 2012 3:42 pm EST

I have almost the same problem I been going to the same Walgreens store and getting my prescription there for at least three year then all over sudden starting In November 2011 I would go to my Dr's office and once I was done I would go to Walgreens to get my prescriptions filled they would resuse to fill one of my medications which is roxicodone 30 mg 180 tablets I am a senior citizen and can barely get out of bed some mornings until afternoon I'm not you young person that is abusing these medications another thing is the pharmacist treat you really rude and non courteous this Walgreens is at 7610 4th st north St Petersburg Fl so as I'm leaving the store I purchased a few items and pass back by the pharmacy bumped into a friend of mines that they were filling her prescription same roxicodone 30mg I just was told they didn't have but she was paying cash has no insurance her totall for just that one bottle of medication they charged her $650.00 they are descriminating, price gouging and profile who they feel like filling their prescription I've emailed cooperate office also and they basically had the pharmacy manager at Walgreens in question and all he did was explain to me the reason they don't fill my prescription there is because what they have in stock is for regular customers and it is up to the pharmacist on duties descretion whether or not they wanna fill my prescriptions so I explained to him that I am a regular customer for about four going on five years so they are basically profileling and descriminating then once again he said it's up to the pharmacist discretion so I told him that's just your way of wording profileling and descriminating he then told me to check back the following month and they might be able to fill my medications I asked him so what am I suppose to do wait a whole month and go thru being in pain then after a few days I would start to withdrawal which is dangerous and people have died while going thru withdrawal I thought there slogan is get your prescriptions filled in minutes with our professional and courteous staff when they are really rude and if they do fill your prescriptions they tell you come back in hour and a half as I said earlier in email my mother is also been a regular customer at that Walgreens since we live few blocks away from that location she is a senior citizen walks with a walker and they also refuse to fill her prescriptions to I'm telling you it's discrimination so we leave pharmacy and go check at a pharmacy called G&H at 82nd ave and 66th st and they really need to get investigates or audited cause they had the medication in stock told her have a seat then the young pharmacy technition talks with pharmacist he makes technition give my mother back her prescriptions and said they don't accept Medicaid medipass for that medication and quoted her $990.00 in cash and he will fill prescription now as I said my mother is a senior citizen on fixed income there's no way she can pay that much for a bottle of just one prescription of four medications which he said other medications he would fill with her Medicaid this is also discriminating and price gouging now if you go into a gasoline station and they are price gouging it's against the law but when it comes to your health and a pharmacy is not accepting your insurance and charging you four to five times the average price and get away with it this pharmacy G&H has been shut down once before and under investigation for dealing with pill mill that got closed down cause all their patients would get reffererd there for cash only patients and dea had closed them down temporarily now they just moved location but still doing the same thing we the state are paying for these other things but is not looking into these pharmacies not accepting insurance for your pain killers and price gouging how can a single prescription cost you up to $1.200 dollars and no red flags go up my mother can not take this any more every month has to check couple of pharmacies that don't accept insurance and leave patient in pain she has tried everything cortisone shots in her back, eperdoral shots and steroid shots in her back but it only would work for the most a month if there is nothing you can do or look into this please contact me my name is Carlos my email address is armani0312@me.com and my phone number is [protected] can someone help or steer me in the right direction where I can speak to someone that can help these pharmacies are Drug peddlers themselves charging $7-$8 dollars per tablet on a prescription of 180 roxicodone 30mg by them not accepting insurance and taking care their community and they are suppose to be health care providers greed has turned them into drug peddlers themselves thank you and wish and pray to the lord someone can help me or solve this situation don't know what else to do next I guess I will start a protest and try to get news involved showing state and government are not doing their jobs or protecting their senior citizens I got a list of pharmacies that are doing the same thing it's a common practice now..

G
G
GodsChildren407
Orlando, US
Feb 16, 2012 10:10 am EST

I found on Walgreens that decided to cut my prescription. Is that legal? It is on Auvers and Semoran Blvd in Orlando. My prescription says 150 ct. and they only will fill 120 ct. The automated message even states that my other medication is ready for a 28-day supply, but my other prescription is ready for a 20-day supply. So they are making the intial decision to cut my dose and I am not sure keep my other amoutn, which is a 8-day supply. Is that legal. That is not what my doctor wrote. Does that mean I can have my doctor call them back to have them not alter a prescription written by a doctor? How is tha legal that a phamacy can cut your does? I do not have a problem if I am able to come back to pick up my last 8-day dose when I need it. Do anyone know if Walgreen will give me my 8-day dose after 20-days, if they are only despensing a 20-day dose as noted on the automated IVR. I am planning to contact theExecutive Director of the Florida Board of Pharmacy, to get answers or contact Corporate. I do not want to go back ot pick up my prescriptions or ask questions, because I do not want them to embarrass me by asking. They are the ones that are the only pharmacy making decisions like that. I only want to know if the last 8-day supply will be release to me after 20-days. But, under law you can only pick up after 28 days. So what will this do for me. I have been on the same prescription for over 3 years for a bad car accident that left me with me with serious permanent injuries. I am not sure what is going on.

ComplaintsBoard
A
5:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens overcharging of advertised sale items

It's happened three times that I've caught it, who knows how many times I've been ripped off though - go through the check out line and they over charge for an item on sale. I usually don't catch it until after I'm done paying which means I have to go through the whole process of returning and re-buying. 3 times! Which to me means that they are either incredibly incompetent or purposely screwing us. The last item was last night - Nair pump was on sale - I was charged full retail, the sale price was ~ $ 2.50 less. I got the cash back but what if you bought a lot of things and didn't notice?

Read full review of Walgreens and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
MT Chrissy
Lolo, US
Mar 15, 2012 9:54 am EDT

It seems to be common practice for Walgreens to "forget" an item was advertised on sale; it happened to both me and my spouse at different stores in different states. They must find this deceptive practice profitable because they have gotten to the point when you discover their "error" they never even apologize for it. If they really wanted to treat the customers fairly they'd pre program their registers to give the customer the sale price. Bandits.

G
G
Gloria Cundpitt
Kansas City, US
Jun 22, 2011 12:23 am EDT

There is something that you are not doing. It is not the cashiers job to baby you through every transaction. They have a long line of customers behind you, so take 5 mins to look at the ad. First off, make sure you have the right item. Just because it is the same brand does NOT mean its the one on sale. They have quantities restrictions for everything that is on sale, or it would not be a SALE. Two, make sure you give the coupon to the cashier, whether that be from the easy saver or the ad, or if you live in the states that have a rewards card, SIGN UP. Pretty sure every place you shop at has a rewards card. You can complain about it, but its not changing anytime soon. Three, pay attention! All the prices are based from a computer and computer software is faulty or there is a thing called human error. Make sure its ringing up the right price. If not, say so, but you do not have to be rude about it. You may not realize, but the cashier has no control over the prices, why the prices aren't ringing correctly and its NOT their job to make sure you are paying attention to the SALES you are trying to get. A sale- - - is not meant for everyone, so yes, you have to do a little work. 5 minutes tops and you wouldn't be on this complaint board. Finally, this is all about 2.50? Really? You got your money back, so I see no reason for you to complain unless you are just one of those unhappy people to always find something to make a WAR.
P.S. Walgreens doesn't want your business. We are doing just fine without you. Hell, it might free up the lines a little and give us more business! So thank you!

L
L
luvnmykids52
, US
Jun 19, 2011 1:31 pm EDT

as the consumer, pay attention, the cashier has alot to do and its not their job to find the coupons needed, its yours

T
T
Tamara Hamby
Independence, US
Jun 12, 2011 11:53 pm EDT

You won't get anything. If the item is on sale there is probably something you are not doing to ensure you get the item on sale. For example, have them ring up the coupon or give them your rewards card. Simple as that. Just takes a little effort on your part.

ComplaintsBoard
S
11:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens bad store and racism

My first return ever at walgreens…big mistake on my part!

Today must have been one of the worst day of my life! I bought the dial body lotion when they first came out about a month or so ago at this walgreens just to try something different... The shea butter scent is good but it doesn’t moisturize worth a damn. Halfway through the first bottle, I decided that I wasn’t going to use the second bottle.

When I first started using it, it looked promising but then like the rest it became the same old “non-moisturizing” lotion. So this afternoon, I called walgreens where I bought it from…this is the walgreens I frequent at least once a week, explain my dilemma to a girl named jennifer…and she said, bring the unused one back but it will only be store credit…and I said, don’t worry, I will just exchange it for kerri lotion seems to be the only one that works for me. I asked her if she will be there in the next 20 minutes and she said yes and I was on my way. When I showed up, she was there and I told her who I was and about our conversation and she said, sure leave it at the other register and grab the one you want. I left it at a register (Register 2 as she called it) and went to the lotion aisle. I walked up and down the lotion aisle, the next aisle the aisle after that looking and couldn’t find any kerri product and finally while going back to the register, I saw a person that worked there and asked if they do carry kerri lotion…she asked me to spell it and I did…and she said, mmmmmhhh, I don’t think we do. I said ok, thank you. I went back to the cashier, jennifer and she called the same girl I spoke with to do the return for store credit.
She came and I repeated the whole story again…she said I will be right back. While waiting by the register adjacent to jennifer’s register, I heard from their intercom “security walk the floor”, then this asian guy came almost about to crawl under my dress, I moved left he did, I crossed my leg, he was about to jump me….in my head, i’m like what the hell. Dude, all i’m holding is my car keys and a coin wallet attached to the key chain…wearing flip flop and summer dress…why are to stalking me? Shortly after that, the girl who was assisting me came back and started questioning me and I said, listen, here are my credit cards and debit card, you can use them to check against my purchases at this store. The guy jumped in and said no, we at not taking it back. I said excuse me, you guys had me drove all the way here after talking to you over the phone, wasting my gas and then telling me no? It went ugly from there…I asked for their corporation number …she told me the number and he beaconed her to walk away and she did while I was still there by the register talking to her. I called the corporation and all the lady there did was advised me that all she can do at this point was take my info and have them call me back within two business days.

I was angry, I went back inside the store while I was on the phone with their corporate, yelling at them, and they came up with some excuse, we need this coupon, we need this and we need that. I told them where the lotions where when I purchased it and you would have thought any smart manager would go look at the stupid camera/recordings or shipment or inventory to see when the f$kers debuted.
I told him I was gonna leave the f$king lotion with him and grab something of the same value ($7.49) and leave and that he could have me arrested and he immediately ran to the front of the store (Outside) with some stupid phone in his f$king grubby little paws waiting for me (Probably recording me or something)… I followed him, yelling and cursing at him and he told me if you keep using that language, i’m gonna ask you to leave my store…. I said this is not your f$king store and we got into it outside and I was yelling and screaming at him…meantime, this lady is still on the phone…I went back just to make sure of the exact price left the lotion right infront of him told her what I did, told him what the price was and that I wanted my f$king money back…a%hole! He said, get a different scent …. Why the f$%k should I get the same piece of # product again when the first one didn’t work and you don’t carry what actually works for me and he said well take it to a different store then. And I started telling him to go crew himself.

While walking back to my car with him still standing in front of the store, I went back to talking to the lady over the phone…gave her my phone and she asked for his name and the other lady’s name and I went back because obviously, they don’t wear name tags… approached them, ask for his name kang and her name lydia.

This is the most racist walgreen employees on the planet. If you live in orange county or near brookhurst and ball, this is the last place you want to stop by and buy something because this people will treat you like the biggest criminal on the planet and it will hurt no matter tough you think you are or how hard you keep telling yourself it will be ok.

I can understand just showing up without talking to anyone and them just saying no…but I called ahead of time telling them everything and upon getting the approval I went. It is not only about saying no but what they did prior to saying…obviously because i’m black it must have been stolen so let’s treat her like she’s about to rob the store.

What do asians got against black?!

Read full review of Walgreens and 11 comments
Update by SadDay2011
May 01, 2011 2:53 am EDT

@gatortracks...my fiance set up their database system...so, yes they DO have the capability and can easily access that information as can all grocery stores, departments...you might want to look into who can access all of your data.

I have said my peace...there's nothing postive I can benefit from reading these posts...hopefully there's someone out there, that this will help. So to allow you humans to pontificate the responsibilities of a good citizen, I am signing off and staying off.

Good Luck to all of you.

Update by SadDay2011
May 01, 2011 1:57 am EDT

Well thank you all for your lovely comments and future lovely comments...obviously racism is worst than I thought. I'm black and I work and I have the right to return anything that does not agree with my body within reasons. If any of you bother reading the entire review, you would have realized that I called this store prior to even showing up and I was informed that it was ok...all stores (with or without store cards) have means of retrieving your transactions with them via credit cards or debits cards which I kindly offered to the girl that assisted me. Also, anyone who think its ok to be treated like you are about to rob the store no matter what race you are when all you're trying to do is exchange or return something should have this cursed upon them and their family so that they might experience it every single day of their lives. Anyone while trying to purchase or do any transaction at the store and just have the sale associate walk away from them while you are being nothing but polite and not react...should not comment on life's issues. Anyone who is responding this and is honestly telling themselves that after taking the steps I did prior to going to the store and being treated that way and not show any form of frustration is lying to themselves. I have always paid for my ways with no handout...obviously based on the responses posted here, you guys are worst off than I am...ouch!

Like I have been saying, if you think racism is funny and blacks are ghetto and have no say about anything or anyone of any race that speaks up or speaks out should be thrown under the bus for doing so, then my only wish for you is that in the lifetime, let it happen to you and your family so that you'll remember this very day for the rest of your life! Racism is our world problem.

Thank you, Ron for your message...it goes a long way.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
A
A
anhie
Springfield, US
May 01, 2011 7:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

How tacky of you to treat a stranger like that? Do really think you can get what you want in life by stomping your foot displaying a public tantrum? Its lotion, are you really that crass to embarrass yourself like that over a bottle of lotion? Use some self control and common sense. And by judging by the last statement in your ridiculous "complaint" the only racist in that situation is you. There was nothing of indication that deemed the employees of Walgreens to be racist. Your logic of "oh because he Asian, and I'm Black must mean hes a racist" is absolutely asinine. It sounds like you were ready to jump the ship with the race card right from the start.

P
P
pobarjenkins
Minneapolis, US
May 01, 2011 4:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Agreed, mruhl.

M
M
mruhl
Berrien Springs, US
May 01, 2011 3:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

A good citizen would have the decency to keep their cool and not use vulgarity in public. I would never yell at someone like that, especially not over a bottle of lotion.

P
P
pobarjenkins
Minneapolis, US
May 01, 2011 2:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Also, "all stores (with or without store cards) have means of retrieving your transactions with them via credit cards" is NOT TRUE at all! I have worked in multiple stores that DO NOT have this capability. Nice try.

P
P
pobarjenkins
Minneapolis, US
May 01, 2011 2:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

@sadday: You stopped being the better individual in your situation when you decided to start yelling and cussing. And while I cannot say racism was or wasn't a factor on their end, it does appear that you are a little racist yourself.

M
M
mruhl
Berrien Springs, US
May 01, 2011 2:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

People who make everything about the color of their skin are the ones who obviously think skin color matters. They are the ones who keep racism alive and roaring. This goes for peoplenof ALL colors.

K
K
kit grimes
, US
May 01, 2011 1:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

More like what do ghettoass blacks got against everyone else who doesn't just sit on their ### and collect a welfare check.

H
H
hiniko
Dobbs Ferry, US
May 01, 2011 1:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Are you going to call al sharpton? I wouldnt have given it to you either. You need to learn to control yourself, theres no need to get angry about stupid stuff.

P
P
pobarjenkins
Minneapolis, US
May 01, 2011 12:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

"WHAT DO ASIANS GOT AGAINST BLACK?!"

And honestly, you think call someone racist and then come up with this comment?

P
P
pobarjenkins
Minneapolis, US
May 01, 2011 12:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You have an anger management issue.

ComplaintsBoard
I
7:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens wouldn't fill my rx until 8am same day

i have a rx from my doctor who I've been going to since 2003 and using walgreen most of those years. I went after midnight to fill an controlled rx that I have been out of for days due to an error in the date ON the rx (I know, they never make mistakes) but this is a mistake. So I waited until 4/30 date, rx says it's ok to fill and went to walgreens to fill it. I was told walgreeen's policy is NOT TO FILL controlled drugs/ RX'S until 8 am on whatever the refill date is (their policy..they now believe they know what doctors are thinking. and walgreens pharmcy thinks docotrs wants rx's filled at 8 am). It's bad enough being injured with a spinal cord/ syrinx, intractable pain, unable to work at a great career I had now for the last 8 years. I know what it is like to be treated like a illegal, criminal, supposed drug seeking person. THEY HAVE NO REASON TO TREAT ME THIS WAY. I'VE NEVER DONE ANYTHING WRONG .I've never asked for medicine early . There is no just cause to be discriminated in the damn town, just because there is a drug problem and people in this town don't have real lives, they do these things to make themsleves feel powerful and undercontrol..I pity them!
I moved back to help mom, but I would NEVER live her for any other reason. I have nothing nice to say, I guess I will just stop. from: I'VE HAD IT with WF, TX

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Bpsti
Newport, US
Apr 15, 2013 11:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's total nonsense I agree. The real problem is we have allowed LE and the media to turn addicts into something evil, twisted and "different". That label justifies treating them like animals and is why your average citizen will go on and on about evil druggies. One of the side effects of this labeling is that pain patients fall right into the trap as well and get treated poorly, with suspicion and without compassion.

The problem is prohibition. If they were no longer controlled substances and instead legalized you wouldn't be facing this problem. No one suffering from chronic pain should have to suffer more just to try and reduce access to addicts. I would rather see 10'000 addicts get their "fix" than a single pain patient suffer needlessly from failed prohibition. When will people learn? We are supposed to be a first world nation yet we let our government act like a 3rd world police state. Foolishness. The 20s and 30s should have taught us how much of a failure prohibition is.

ComplaintsBoard
T
3:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens manager

Bought 2products that Iwould get money back on when you check out but only got $back on 1of the prods.The cashier kindly sd. Cause I need 2 buy 1 separately & that's fine we can do this so she called for mngr. He says Id have to get back in line where now there's around 10 ppl. He let me get in line

while he turned around and started helping some of the 1's in line instead of helping me himself instead. RUDE RUDE & SO UNPROFESSIONAL FOR

MANAGEMENT. PLUS nothing ever seems to be in
the store EVERY TIME I GO. WOULD GO TO A
DIFFERENT Walgreens if 1was closer but no choice.

Read full review of Walgreens and 4 comments
Update by Terri Underwood
Apr 26, 2011 4:15 am EDT

What the he#@ is an advertisement doing on a complaint forum? TAKE IT ELSEWHERE AND ITS ALL FAKE OR POOR QUALITY ANYWAY!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
S Wood
Aransas Pass, US
Jan 10, 2010 6:30 pm EST

The Walgreens Store in Aransas Pass, Texas, has a female manager that is in serious need of sensitivity training. The way she speaks to customers and her employees is rude and embarrassing.
If I need help in the store and an employee says they are going to call a manager, I ask will it be the "snippy" lady. Every employee ALWAYS knows who I am speaking about. That is an indication of her reputation with employees. It is amazing to me that Walgreens would employee someone with the type of attitude this person has.

P
P
pobarjenkins
Minneapolis, US
Apr 26, 2011 6:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

@oiboy:: I wasn't responding to her comment about the spam, I was talking about the sale issue she had at Walgreen's. And by the way, I agree with you!

P
P
pobarjenkins
Minneapolis, US
Apr 26, 2011 6:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

If you misunderstood the advertisement, then you should have to wait. However, if it was a mis-print on their end they should have helped you sooner (though they are welcome to help others if you are busy picking out product or something similar).

And you do have a choice to go to another Walgreens or another store. You just choose not to because the cons do not outweigh the pros.

C
C
Casperthefriendlyghost
indianap, US
Feb 23, 2010 11:02 am EST

That would be because Walgreens doesn't have a very good idea of how to hire/promote appropriate people for management. If you have a degree then you are automatically qualified. If you don't then you have to struggle to show your worthiness. Outside hires find it much easier to get into management than do inside hires. Qualified people who already work for walgreens find there to be many hoops to jump through to "prove" yourself. They blindly hire strangers to go straight into management and make an imposition to be promoted to management from within. During the hiring process many decisions are made by a computer--the applicant takes a battery of tests to qualify. Then they sit with a store manager or a DM and get an interview. As long as they are available to work anytime at all then they are hired. Although, just note, since 2009 walgreens has not been hiring many managers at all due to a massive slow down in store growth and a massive program to reduce management in the stores in favor of non-management supervisors. These new non-management team leaders may or may not be qualified at all for the job. Most of the team leaders were folks whose job was eliminated (SIMS coordinator-an inventory clerk of sorts) in 2009 and they were offered an automatic "promotion" to the store team lead. And their job is essentially to do every thing the assistant managers did, but without the pay or recognition. Walgreens is trying to broaden their focus on the whole healthcare market right now and trying to cut expenses. It may just be so the new and current CEO, Greg Wasson can make a name for himself. All the changes are making morale very low and no improvements are foreseeable in the near future. The company has several more plans to implement that are sure to further reduce morale and make things slower and less customer oriented in the stores, even if the goal is to become more consumer centric. I wouldn't expect any improvements soon if I were you. The old dependable Walgreens is gone for now.

ComplaintsBoard
D
1:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens rude employees

I went inside Walgreens today (April 23, 2011) with my friend to look around the Easter section to see what they had that would be good to use tomorrow. As me and my friend are walking threw a store we see a 2 lb. chocolate bunny. So we are walking threw the make up section, there was a check out stand in the middle of the store which had a employee who heard our conversation. We were talking about a guy who stole a 10 lb. chocolate bunny from Target and how it took them 2 months before they noticed that it was gone. The employee immediatly called security from the employees only section, telling them " There is 2 stupid, young, little girls who are causing problems in the make up section. Please guard all isles." And then a African-American lady who had nothing to do with the issue between my friend, me, and the employee decided she should butt in. The lady and employee both began telling us, " We dont provide services to minors here. Dont come back without an adult." (my friend and i are 12 & 13 years old.) So as we are walking torwards the entrance some old lady looking threw a bucket of hand sanatizers had finally spoken up " Unbelevable." is all she had to say then she stared at the employee and lady standing at the register like they should be ashamed. I told my friend as we walked out that i thought the whole event is ###ed. so the black lady yells at me to stop sassing her and that i shouldnt be sassy. I sware to everybody nobody in the Sims family(me) and the Muniz family (my friend) will ever shop at any Walgreens ever again! All of this happened at the Walgreens of of Ming Ave. And Stine Rd. Whether im friends with you or not if u ever asked me if Walgreens was a good store or not i would tell you yhat i feel that it has; the rudist employees, not fully sealed food, and from time to time you will find that some of the make up will be half empty. I will NEVER enter that store again.

Read full review of Walgreens and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
B
B
blondie707
Eureka, US
Dec 12, 2008 3:31 am EST

My family and I spend a lot of money at this particular store but now everytime my mom, sister or I try to shop there, we get harrassed, followed, or lectured from a rude employee. More than once we attempt to take make-up off the shelf with intent to purchase it when the other items are collected first, only to be followed or pressured to pay at the cosmetic counter no matter what. The most recent incident was when my sister was waiting behind another customer that was using the photo machine. She was waiting patiently and wasn't doing anything wrong. The woman behind photo who has been there years (Kellee or Kelly?) asked if she was with the woman. My sister stated no, that she was just waiting for her turn. The employee then stated rudely and outloud so others could hear, "Well then you need to BACK-UP and give her space and wait your turn. There is another machine to use too (it was also taken up by another customer), or YOU CAN JUST go home and do it online instead." When all of this was said, I was waiting in line for a long time in pharmacy to try to save time to pick up my grandmothers prescription while my sister was waiting for a machine. When I walked back to her, she was very embarrassed and her feelings were hurt when she told me what just happened. Now being an employee at Safeway, we take pride in treating customers kind and it really made me mad to hear that she said to my sister. I almost felt like telling her off but instead being the quite person I am (don't like causing scenes). When the customer left the machine, the screen was black. I asked the employee if it was free and she snapped at me, "NO, it has to be rebooted." Then she puts a little sign on it (for just us I assume) that said, 'Do not touch'. Then ended up taking it down 30 seconds later when the machine came back on. Talk about insulting! I'm 26, not 6! So finally we were able to get done what we needed and left.

But thats not all... so a few hours later I came back with my boyfriend to pick up the printed photos. The same employee helped me and while I was taking my wallet out to pay, my cell phone started to ring. Being polite I ignored it because I feel its rude to talk on a phone while your at the counter paying. She said to me, "You better answer that phone before I beat it." That was the last straw. I took my merchandise and left. I will no longer shop at this store if I can avoid it. This employee is very rude and unprofessional. Apparantly she has been working there TOO long.

P
P
pobarjenkins
Minneapolis, US
Apr 28, 2011 4:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't know of any Walgreen's that sell cars, alswaffo.

A
A
alswaffo
west chester, US
Apr 28, 2011 3:51 am EDT

I was thinking about buying a car from there but definitely not now.

K
K
Kix
Bryan, US
Apr 24, 2011 2:46 am EDT

Yeah. A store doesn't have to cater to a couple of children. And I'm sure your threats of "never coming here again" didn't phase them. Grow up, learn some respect, and stop being a spoiled child. You'll go a little farther in life.

P
P
pobarjenkins
Minneapolis, US
Apr 24, 2011 1:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Why would you speak about unnoticed theft when you're wandering through a store? It's pretty suspicious. They didn't handle it properly, but they were right to be weary of you.

W
W
Walgreens Photo Specialist
, US
Apr 19, 2011 7:58 am EDT

Working for Walgreens as a photo specialist I feel embarrassed that a fellow photo tech acted that way. I would never treat a customer like that. On a side note cosmetics is the only department that can actually be terminated if their sales are not kept at a certain percentage. They didn't mean any harm by pressuring you into ringing out with them it's just because their jobs literally rely on every piece of product they sell.

A
A
Aaron
, US
Apr 28, 2009 8:51 am EDT

You seriously need to speak to a manager the next time you go in; photo techs are NOT irreplaceable, but customers are priceless. I'd go in before 5pm monday through friday and ask to speak to the store manager. If the store manager isn't there then ask for the district office's phone number. There is no reason for you to ever be treated like that at walgreens.

A
A
ala
Saint Albans, US
Feb 24, 2009 10:02 pm EST

Walgreen employees and pahrcmest and techs are rude and uncaring i have a broken neck and three bulging disc in my spine 23 bone spurs and arthritis in my back my arm goes numb when i move my head on way and thank the next i get racing pain down the same arm the have screed up my scripts because the felt they knew more then the doctor and overruled his script and gave me less the are owned by the insurance com pines and can all go ### them selves i hope the all die when the end of the world comes ### you Walgreen

L
L
Lisa F. Mears
Las Vegas, US
Feb 09, 2009 10:01 am EST

Hi, my name is Lisa and I work at a Walgreens for three years now and still there and I couldn't be more apologetic or embarrassed for ANY employee to EVER speak to a customer in that manner, We absolutely TREASURE All of our customers at any given time, anyone who ever experiences this type of behavior in the future, PLEASE ask for a manager to make a formal complaint; Although employees and customers alike have their 'bad' days, and misery loves company; don't let anyone 'steal' your joy of injoying Walgreens shopping, Demand a Manager and overcome the negative vibes.

ComplaintsBoard
M
11:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens 3000 cash drawing

I enter into this drawing regularly, and although i havnt won, I wonder does anyone win and who and where are they. If this is a national contest are the winners located anywhere in the USA, or are they locally it would be nice to see picture of these winners. Im believing this is truly a hoaz just to get people to anwser there survey questions. Walgreens although a very good place for medication, not there clear at all regarding the cash sweepstake, I want to know if there is and end date, i want to know if sweepstakes are for each and every state. but if this is a national 1time drawing, then im out who wants to enter a sweepstakes knowing they are 1 in 6 million drawing.

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Samoan Named Flaze
Richardson, US
Apr 12, 2013 1:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It's a national drawing. I know I'm late, but to answer the question for anyone else who's wondering, it's not state-by-state. It's national. If you go into a Walgreens location, they should have a list of winners.

ComplaintsBoard
T
3:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens treated poorly/ discriminated against

i have worked for walgreens for almost 5 yrs yesterday was the first time ever i had a run in with loss prevention. she called me in the office and questioned me about 5 photos that were missing.. she basically accused me she was talking to me very rude. she never let me get a word in edge wise, i asked her to show me the proff she said she had and her answer to me was " i dont have to show you anything" she told me to write a statement i wrote my version of the statement and she said that what you are writting? i said yes. she said ok well i guess we will stick with this. i felt horrible by the way she was treating me i have been with the company for almost 5 yrs i have handled the register at times when there has been thousands of dollars in there and not a red cent has been missing for them to accuse me of taking 5 photos from the photo dept is wrong. i got sent home at 12pm and was told somebody would contact me i still have not heard from anybody and its the next day. i called my boss his answer to me was i still dont have an answer for you. im playing the waiting game and im like a sitting duck in limbo. i think this is wrong and very unprofessional.. walgreens says they are a family buisness that is NOT true at all.

Read full review of Walgreens and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
Girlygirl1992
Port St Lucie, US
Sep 17, 2012 5:07 pm EDT

I've wrked for walgreens for 7yrs, the "new" store mngr, put me and only me too all nites, I was the only single mom with a child that has learning disabilities and couldn't do all nights or he'd fail, another reason why I stepped down from STL position! The other moms were all working says, I had senority too them all. Come to find out one of the other asst mngrs was transferred to the store this lady came from this asst mngr didn't like me, cause I was competition to her. So just last mth she transferred this asst bck to my old store. I guess she didn't want to wrk w me again. This store mngr purposely set my schedule up knowing I could not work it, so I'd leave! I even asked her for a transfer, she said NO! I'm not sure how these mngrs can get away w this cruelty and favoritism? I contacted Corp, and they said she only put me on 2 nights, that's what she told them! Now really, why would I quit after 7yrs for 2nites? What she did was very discriminating towards my son and me. Corp said they make a visit to store, never did! I had more than half employees there that seen the schedule she gave me! Walgreens is a sad Co. Just because you have mngrs does not mean their right with their actions.

ComplaintsBoard
C
3:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens survey website inoperable

Almost every week I enter the Walgreens feedback survey website and complete the survey. But today, April 13, 2011, the www.walgreensfeedback.com is not available. When you type in the address, you are re-directed to another page that has a list of other websites, but not the survey site listed on the walgreens receipt. This is very deceiving. If Walgreens is no longer offering the survey, then remove the information off your receipts.

Read full review of Walgreens and 3 comments
Hide full review
3 comments
Add a comment
S
S
sue holloway
Cookeville, US
Apr 18, 2012 11:00 am EDT

i really have a problem with the ad products. very few times they have the product.you want. this applies to sale items. they never have enough product .like today, no nasal spray, no aquafress toothpaste, ect. i dont like driving to the store and then they are out! thank you, sue holloway

H
H
HollyWoodReddz
Baltimore, US
Jul 04, 2011 5:33 pm EDT

I made a purchase at a Walgreens store here in Baltimore, MD and the website addie it directs to visit is "TELLWAG.com" to complete the survey! However there is no such website! This was on July 4th, 2011 so i did google this issue & to my suprise found MANY similar complaints...Get it together WALGREENS!

T
T
texassweety45
Houston, US
Apr 18, 2011 3:18 pm EDT

I too have done probally 100 of the walgreens surveys, well one day i recieve a phone call saying i have won, on the walgreens survey, ...okay i say, like woooooo-hoooo, finally i won something, in this terrible economy, well the person was a foriener, asked for personal imformation, & said in order for me to recieve the i think 300-500 dollars, whatever amount was on there, he needed my ss#, dl#, i said oh blanketety blank no, ...i said on the survey it says you will be contacted by phone, and all youll have to have is that reciept & to keep it, well ALL THE SURVEYS so far gro stores, etc in this area direct you to a different page, SO PEOPLE DONT EVEN WASTE YOUR TIME, ...gayle from texas

ComplaintsBoard
J
3:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens prescription error

On 4/11/2011 I went to pick up my rx., as I do every week and by the yime I got home gave my baby a tub I realized they only gave me half of my rx. Which is only 7 pills my rx. Is for 14. I called the store, explained what happened, and I had a witness with me to confirm my story. I was advised to go in the next day and speak with the manager, mathew moi. I did the very next day. He could have cared less! He refused to give me the rest of my rx., or a refund, even show the slightest concern of what would happen as a result of not having them. His refusal to admitt any fault by himself or staff members made me request thier district managers number/name. After I was mislead and given the store manager (I found out upon leaving the store) and asked him aswel for the regional/distric manager"s number. Im still waiting for even so much as a responce. I will lyk...

Read full review of Walgreens and 1 comment
Hide full review
1 comment
Add a comment
A
A
akutenshi
Chilhowie, US
Apr 13, 2011 3:27 am EDT

i had an issues like this as well. my son is a type 1 diabetic - and he uses quite a few test strips a month. at that time he would get 400 a month. one of the boxes only had 75 strips in it - one vial was empty. i called the pharmacy, was told to bring it up there and they'd straighten things out. i took the box to the pharmacy and was chastised basically. i was called a thief and a liar - basically told by the pharmacist that i emptied the bottle on purpose to get "free strips." this was hardly the case. i talked to the manager, she didn't care either - she said the pharmacist was right. i called the 800 number, treated the same way...but when i called the strips manufacturer, i was treated with respect and the vial was immediately replaced.

so, the moral of my story is that i've quit using walgreens pharmacy for anything (unless cvs is out of a required medicine and it's a last resort).

ComplaintsBoard
A
6:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens wrong prescription

After refilling a prescription, I saw that there were two different pills in my bottle. One was the muscle relaxant I was familiar with, the other was larger and a different color. My husband took the bottle back immediately. The pharmacy manager told my husband that it was a different generic for my prescription and that is was safe to take. I had looked it up online and it appeared to be a drug for diabetes (which I don't have), but figured I should trust my pharmacist rather than the internet. After a week they called and asked us to bring the bottle back, saying they would refill it with all the same pills. They told me I could be experiencing low blood sugar, and dizziness. (Later I was able to confirm with a different pharmacy that they were Metformin, not my prescribed Metaxalone) The phamacist kept saying these things happen, and they are doing their best. I had taken a few of the wrong pills and was very sick for 3 days. I complained to the corporate office but haven't heard anything so far.

Read full review of Walgreens and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
RestlessHeart
Madison, US
Apr 20, 2011 1:47 am EDT

WHY would you take a med you didnt recognize? That is absolutely crazy, And taking Metformin CAN indeed make you sick and cause deadly low blood sugars. NEVER implicitly trust others with YOUR Health

H
H
hitexemployee
provo, US
Apr 04, 2011 8:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Also, you can always use the internet to find out what pills you have. There are a lot of sites where all you have to do is put in the shape, color and the markings and they will tell you what the pills are.. Just do a google...

H
H
hitexemployee
provo, US
Apr 04, 2011 8:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Recently a pharmacist in my area accidentally put methadone in his script instead of ibuprofen for a child. This child went into a coma and died. The pharmacist checked into a motel 6 and hanged himself the next week.

ComplaintsBoard
H
5:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walgreens moving pharmacist to another location

We have just been informed that Walgreens plans on moving Charlie Margaritis from the pharmacy in the Southborough, MA (rte 9) store to one in Maynard, MA. What Walgreen's needs to understand is that Charlie built his business, Southborough Drug Store, within the local community for a reason. He wanted to serve the people of Southborough. People came to his store to see the friendly face, check out which bow tie he was wearing today, and get their medications or ask a question about something. He was a Southborough institution. When the "BIG" companies started to take over the area, the little guy just couldn't compete, so Charlie sold his book of business to Osco drug - because he agreed with their philosophy of being there for the customer. People follow Charlie, they want him to be the one filling their scripts, they trust him. When he moved over to Walgreens, many of his original customers came with him...look at the numbers, see how many people came from Osco (which was bought by Brooks and then Rite Aid) to Walgreen's. They come for the local feel, their neighborhood pharmacist, who calls everyone by name, serving his community. He wants to stay in his hometown, but due to corporate numbers they want to move him? What about being part of the local community? Walgreen's website states "A history of our company: How a neighborhood drugstore became America's most trusted pharmacy... and changed the shopping habits of a nation.". Well that is what Charlie is to Southborough. He is the neighborhood drugstore...SO LET'S KEEP HIM IN THE NEIGHBORHOOD! Don't move Charlie Margaritis to Maynard, MA. KEEP CHARLIE MARGARITIS IN SOUTHBOROUGH!

Thank you!
-Holly Margaritis

Read full review of Walgreens
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
10:36 am EDT

Walgreens racist

I have been to this walgreens four times. All four they have been rude and tried to charge for medications my insurance pays for. I seem to get one tech all the time. Which seems to be very rude. I was over charged and was told that my insurance would not pay for the perscription and I could pay for it myself. Which I did not pay for it we went to family dollar and only payed only $2.13 when walgreens tried to get $4.75 from us. I want to warn people not to go to this walgreens because these people are racist. Another time I tried to get medication it took me two hours to get it. We will never use walgreens again for anything. We complained to the corporate office and they did nothing. They appear to be trying to make a quick buck on questionable medical practices.

Read full review of Walgreens and 1 comment
Hide full review
1 comment
Add a comment
W
W
Walgreens Photo Specialist
, US
Apr 19, 2011 8:04 am EDT

You never actually explain what they did that was racist. I think that excuse has been over used for far too long. We do the best we can as far as prices. Drug stores all have to compete with each other and we cannot always have the cheapest prices.

ComplaintsBoard
A
2:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Walgreens - parking

I am a regular shopper at walgreens but never again, I parked at their store on eastern avenue and was towed.The towing signs where small and infrequent, I had only been there at the most 30 mins and they have the car towed, the car park was nearly empty.The store must spend all their time watching for cars.It cost $300 to get my car back.I can understand...

Read full review of Walgreens and 6 comments

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Walgreens contacts

Phone number

1800 925 4733

Website

www.walgreens.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Walgreens?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walgreens Customer Service. Initial Walgreens complaints should be directed to their team directly. You can find contact details for Walgreens above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walgreens. Discuss the issues you have had with Walgreens and work with their customer service team to find a resolution.