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1.5 1823 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1823

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11:23 pm EST
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Walgreens customer service

I have had several issues with Walgreens and them filling my presicriptions and they have over-charged several times. I just called in a refill today and spoke to a representative, I told him the refill that I needed and he said ok, then I called many hours later to check on the refills and it said I had 3, that is incorrect I should only have 2. I spoke to another Representative who told me that I olny had 2 for the same medication, that is also incorrect! I should have 2 different refills under 2 different medicines, she was very rude to me. This is not the 1st time this had happened. I have also been called several times that my prescription was ready but when I went to pick it up it was only a partial fill and they told me I would have to pay for the rest when it is ready, ummmm I don't think so that is what a co-pay is and it is not my fault they are not stocked, also they should have informed me it was a partial before I drove all the way there, this has been an inconvenience to keep driving back to get the rest of my meds. The Service is awful, they are very rude and most locations and also on the phone and who knows who you are talking to half the time the people on the phone are not even in the same state! I will no longer use Walgreen's, in fact I went to my Dr. the other day and there was a note that said they will no longer send orders thru Walgreens please select a different pharmacy. That is sad when a Dr.'s office will no longer use them.

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9:37 pm EST
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Walgreens rx issues every time

Every month, twice a month, I have to fill 8 prescriptions. These are the SAME medications I have taken for years with the exception of 2 that were started about 6 months ago if that. Needless to say, there ALWAYS has to be an issue with at least one or more...

Since I fill 5 of them mid-month and 3 of them at the end of the month, you would think that it would be pretty cut & dry. Well, not with Walgreens. The ONLY REASON I started going to Walgreens was due to my local "mom & pop" store not being able to carry 3 of the RX's due to the cost and strength. They're expensive, they do not stock it, and it takes about 3-5 days for them to get them. SO, with reluctance, I moved everything over to Walgreens. As of today, they're all MOVED BACK and I'll wait the 3-5 days - will just ensure I get the RX's ordered ahead of time and get paper RX's earlier if need be.

At any rate, the whole "ordeal" is over the inability to properly get Medicaid to authorize the claim. 3 or 4 medications need PA's (Prior Authorizations) and as a customer, I should NOT have to help them know which codes go where; however I've had to deal with it so much, I've "learned". Then there is the issue of NEVER having the right amount. For 2 of these medications, you can either get the partial fill and lose the rest or have to hunt down another store that has the full amount. Generally, the tech/pharmacist must call at least 5 other Walgreens to find out which one A) Has it, B) Has enough, and C) Provide instructions on "how" to get the claim to go through.

Then, I will arrive at the location that has it, and I can barely walk as-is even with my cane at age 33 but I have to come in since heaven-forbid I "hold" the Drive-Thru lane. They have the EVERY MONTH issue with getting it to process, and I offer my help to her and get snapped at to "You don't work here, I do, and I know what I'm doing so let me figure it out somehow." I state that I have dealt with and will continue to deal with this EVERY month, this isn't about "working here or not", it's about me HELPING YOU to make YOUR JOB EASIER! Oh no no no - cannot have ANY of that. SO - a struggling away she goes until I'm told it is NOT covered as "too soon". Really? It couldn't possibly be too soon given a NEW paper prescription is required EACH time and it is now the 30th day on a 30 day supply. Then I'm told I 'just filled it today' - again, obviously not, but you don't want nor need my help right? She still keeps stating it was filled today - so I asked her "Where might I have filled the SAME RX that is in your hands?" and she snaps back with you filled it (paused); ummm; OK this don't make sense as it says you just filled it here - I must've gotten all messed up with you talking".. NOW I find it a bit comical.

I tell her that she's obviously "started" the claim, it's now in "suspense" as it is waiting for the Pharmacist to clear-out the alert(s) and/or to apply the PA (Prior Authorization), and here comes the "looks" again - only THIS time, they're looks of "ahhh I think this customer may be on to something"... She begins to digress and "sort-of" apologizes by saying "Oh yeah yeah yeah I see I see what you were talking about with that PA # and all that... Now I gotta call Medicaid to clear it and then I can re-do it again". I started to say "If you have not sent the" - and that's when I got cut-off AGAIN and bi-polar woman turned back into evil-pharmacist! And here I thought I made some headway...

No longer, every month, will I have to deal with attempting to drive long distances (hard to drive as-is due to all the physical issues), no longer have to deal with "the looks" over the type(s) of medications, be lied to about insurance not covering a 30-day supply medication until the 32nd day (since they can't do basic math with the 31-day months - LOL), no longer will I have to be subjected to rude people who do NOT want advice from one who has the answers since EVERY month I have to deal with the same issues and have learned "how" to get it to work.

MOST importantly, I am once again able to support an 80 year old family-business, that has been struggling, with around $7, 000 in Prescriptions a month! That "3-5 day wait" is worth keeping a family-business 'in business' as being known by my NAME, what I NEED, filled automatically when it's time since they look everyday as to "who is getting close", be called when it's ready, or even have them delivered at NO CHARGE! I will no longer be looked at as an irritation, idiot, number, or worse, a 'drug-seeker' due to 3 of the medications I am on..

Funny though that between my $7, 000 in medications and the rest of my family who is ALSO leaving Walgreens, close to $20, 000 in meds are now OFF their revenue! That's fine though - we have to keep our Small Businesses alive instead of letting the corporate capitalist chains take over.

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526doe
austin, US
Mar 31, 2012 1:32 am EDT

What no complaint about your insurance company. You'll allow the independent pharmacy 5 days to fill your rx but not walgreens. Get real. I'm sure the medications your filling to soon are narcotics. You probable overuse them.

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louiefromro
, US
Jan 11, 2012 8:48 pm EST
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walgreen pharmacy employees must be required to dislike the public before being hired. ever notice they wont look you in the eye?

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5:59 am EST
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Walgreens long red haired employee rude and inappropriate

I was waiting on a script for an hour and went outside to sit and read a newspaper. This employee came out and demanded that I leave, that I looked bad sitting there. I was wearing a Ralph Lauren button down with a wool blazer. He, however, was wearing his extremely long hair unrestrained, in an old t-shirt and worn out baggy jeans. I looked much better than he. I informed him that I was a customer waiting on a script for an hour. He never apologized; but insisted that I leave. I went to the pharmacy where he was checking to see if I was telling the truth. Even after, he said "I thought you were a homeless person". I will not repeat all he said to me; but he was discriminating against me for having a cane and a disability. I usually bring a rolling case to transport my items since I am disabled. He told me it looked bad as well. To my dismay, I discover today that he still works there. He refused to tell me his name then because he knew his behavior was wrong and that I was trying to maker an official complaint. I hope this is official enough. Walgreens can do better. Maybe, if he had no job, he would be more understanding towards the homeless. No one should be treated that way, homeless or otherwise. I assure you that my rents and house payments far exceed his entire living expenses. He should not be allowed to work with people at all. Keep him in the back and out of the way, please, if you keep him there at all.

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9:34 am EST
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Walgreens 5901 nw 122nd, oklahoma city. avoid this location at all costs!!!

I recently came across a brochure regarding Walgreens Photo Recovery Service, so I gave them a defective memory card, with the hope that the 60 or so pictures I had taken could possible be recovered from it. Promise time was two weeks, and several days after that had passed I still hadn't received the order. I inquired several times in person and over the phone, to no avail. Finally a MANAGER called me back and said my order was never shipped out, but accidentally THROWN AWAY! I mean, how does a MANAGER not know the difference between a customer's photo order and the trash? It defies belief! While I would have been disappointed if the order was processed and the photos were not retrievable, I would have understood and thanked them for trying. Instead, due to the blatant carelessness of this manager, not only do I not have the photos but I no longer have the memory card either. Do not under any circumstances trust this location's photo department for ANYTHING. I learned the hard way and they're never getting a second chance. Let me also add that it was indeed the Manager who threw my order in the trash; he admitted it on the phone message and I still have it stored in my cell phone to prove it (apparently it was in a box for UPS and ready to be shipped to the lab but somehow "got mixed in with boxes being taken to the dumpster"). I also spoke to the District Manager and gave him an earful as well. They kept asking me what they could do to make it right, but how can you possibly replace something that's virtually irreplacable? Rest assured any further attempts by them to regain my trust will fall on deaf ears.

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Update by OKCRay
Mar 31, 2011 7:18 am EDT

I find it interesting that you can judge me as being a piece of work simply on the basis of ONE complaint I've filed on this forum. I truly appreciate good customer service, and in matters of honest mistakes (for example, forgetting to deduct a coupon, mis-counting my change, an advertised item not being in stock, etc.) I am more than willing to give the clerk or the store a break and have no problem working with them. As I have said before, if the photo card had gone to the lab and they were not able to retrieve any photos from it I would have been disappointed but I would have thanked them for their effort. Unfortunately the Manager at this location mistook my order (boxed and ready to ship to the lab) for the garbage, and while I recognize you do not agree with me, that goes beyond being a simple mistake and ventures into the territory of sheer carelessness. It also took them two weeks after I initially followed up on the order for them to contact me with the truth. Bottom line I have cut my losses and now shop at CVS or Rite Aid and am glad I did.

Update by OKCRay
Mar 24, 2011 8:37 am EDT

In response to 123321, I never expected the manager to be "super-human" or not make any mistakes, but Walgreens advertised a service where they would take defective memory cards, ship them to a lab and retrieve the pictures, and it's a pricey service at that (roughly $35 per order). You would think that would be incentive enough for them not to be so careless with my order. Like I said in my original post, if the order was shipped to the lab and they couldn't retrieve the pictures, I would have been disappointed but would have thanked them for trying. It's nice to see you would have taken the high road had the situation happened to you, but with all due respect, resorting to name-calling (referring to me as an "unpleasable and unreasonable pig") doesn't do too much for your credibility.

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1:48 pm EST
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Walgreens prescription

I take morphime for chronic pain. I had my prescription refilled at Wallgreens . Instead of filling it correctly which was morphine Sulfate E. R. 15 milligrams ...they filled it at 60 milligrams...this could of killed me ! I think this is ridiculous...I know people are human and make mistakes but this one could've been fatal! Wallgreens acted like it was NO BIG DEAL I'm considering legal action !

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11:49 pm EST
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Walgreens service

This pharmacy provides the worst service. Their employees think they deserve to be treated like loyalty so they can be nice. Everytime I go to pick up my medication they make me wait...(drive thru) they never have the medication ready..(when I order two, they give me only one)...
The other day they gave me a vaccine to give it to my doctor...and they didn't put any label (keep refrigerated)...so the vaccine couldn't be used because of their mistake.
They are awful rude stupid people...

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J A Jones
Utah, US
Mar 01, 2011 8:21 pm EST

Those first two sentences are just awesome, had to read them a couple times to fully enjoy them. So if a company sucks so bad, why do you keep going back? Why not hit the company with the one thing they do care about, a loss of a profit.

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4:31 pm EST
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Walgreens I feel I was discrimminated against but store manger.

I started working at Walgreens on October 31st, 2010. At first I truly enjoyed working there, and felt I was liked by my fellow coworkers and management staff. I was sick a few times in December and one of which I had an ER discharge notice that I make of copy of & gave to my manger. I was told that it was fine & that they hoped I got better. I got sick again in February two days in a row and was told over the phone that if I called in again I would be fired. I went to the ER again that following week in severe pain & went to work the next day with little to no sleep and still in pain because we had a 5 minute meeting that stated what their new policy was for sick leave and it stated part time has only 3 days a year and once used you can't have anymore and even a doctors note would not excuse you. I wasn't feeling well while at work on February 18th, 2011 so I asked the manger on duty if I got the rest of the truck put away if I could leave early and she said it was fine. One of the other employees found out I was leaving early and I was in the back stock room putting things away when I hear the manger had a call. Ten minutes later she came back saying if I left I would be written up because she talk to the store manger who wasn't on duty and he said I would be written up and that any other time I do this or I would be fired on the spot. My whole six months of working there, many other employees have called in as I have done and or left early becuase they were sick or just because they wanted to and lived outside of town and were never written up or threaten to lose their jobs. I am not happy with the company Walgreens because not once did the store manger come to me and tell me I was doing a bad job or talk to me about why I was being singled out. The only person who told me anything was one of the assistant mangers when I called and said I was quitting because I didn't want to work for a company that doesn't care about their people or discriminates against one person because they are new and don't deserve the same treatment as the other employees who have work there longer.

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Update by bam2010
Feb 19, 2011 4:32 pm EST

I just started working for Walgreens six months ago and I quit because I was told I was going to be fired because I left work early because I wasn't feeling well. When several other employees have left work early a lot of times leaving only two people to run the whole store. Or got crossed off because the store manger approved it. But when I need the same it get thrown back in my face because had some horrible problems with my wisdom teeth and got sick enough to end up in the ER and so I am not worth keeping. Just so everyone knows no one can control whether they get sick or injured or has to go to the doctor those things are a fact of everyday life and Walgreens needs to come back to Earth and become more human. And further more policies need to change because unless Walgreens wants to pay out some serious cash for negligence for ignoring doctors notes that state a person is unable to work and making that person come in any way or ignoring the fact that one of your employees is sick and needs to leave then threatening them with a write up or worst if they do but then gives other employees special treatment because they are friends with management. If you have ever heard of the word discrimination that is a pretty good definition of it.

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pobarjenkins
Minneapolis, US
Feb 20, 2011 5:01 am EST
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I know that when you are genuinely ill, it is difficult to deal with a situation like this. However, when you miss a good amount of work, you are no longer a useful employee and they reserve the right to fire you. Regardless of the reason, they cannot keep a member of the staff employed forever when they miss many of their shifts. It just becomes too much of a loss.

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OhWowReally
, US
Feb 19, 2011 7:05 pm EST
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Couple of points. One, Walgreens is an "at will" company, which means they can terminate employees for any reason, as long as it is a legal reason. Two, you've been sick and taken off from work at least five times (by my count), maybe more, and asked to leave early at least once after working there part time for less than four months. To call off that often, no matter the excuse, is unacceptable.

I can't say whether or not the store manager has personal grudge against you, but he could also be that, as you said, everyone has been calling in lately and the decision was made because of everyone's calling in, not just yours. You may have been the "straw that broke the camel's back" on this, but the policy he stated was not that different than most retail stores. It is actually more accepting than some I have worked at. It sounds like you did the right thing by quiting, but don't be surprised if you get the same treatment in another retail job.

BTW, the last retail job I worked two years ago had this rule. If you were sick, you find someone to cover your shift. If you call in without finding someone to cover, first time you are written up, second time you are fired. Did you make any attempts to get someone to cover for your shifts? If you didn't, maybe if you had the manager would be more understanding. Keep in mind that the manager has a business to run and that requires employees who are going to be there. If customer complain about waits and lack of service, his job is on the line. So yes, he may have been looking to get rid of someone that calls in at least five times in less than four months of working there.

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1:51 pm EST
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Walgreens maggots found in spice

I found several dozen maggots in a spice bottle of onion flakes made by this company. I purchased it in December 2010 (at Walgreens in Christiansburg, VA, USA) and by early Feb 2011 I used up my previous bottle (different brand) and got the Encore out. I pulled off the seal which seemed to be intact and saw maggots inside. Shocked I closed the container immediately and contacted Encore Gourmet Foods in Canada. After several attempts, emails, Encore Gourmet Foods does not respond.

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Update by reliablemrb
Apr 01, 2011 12:19 pm EDT

NEW Development: Walgreens has replaced Encore brand with another brand.

Update by reliablemrb
Feb 28, 2011 1:53 am EST

NEW DEVELOPEMENT: On Feb 21 and 22 I visited 7 Walgreen stores and noted 6 of the stores were fully stocked with Encore spices except for the Chopped onion flakes- non of those at all there. The 7th store had a hole in the area where the Encore spices were- the whole display was removed. I contacted the FDA on Feb 23 and they contacted Encore. Encore claimed they did not receive any of my emails and that it was impossible that maggots could hatch out in one of their bottles, in spite of the pictures the FDA sent them. Its pretty obvious whats really going on here.

Update by reliablemrb
Feb 19, 2011 8:14 pm EST

No they would do nothing for the prior reasons stated. I will be contacting the FDA on Monday. Thanks for getting me to think and come up with the correct thing to do - too bad walgreens will now get into trouble. ... Im closing this site out now since only 1 other person viewed it so its not a site that gets the job done and I will not be back to read any more comments or post any other complaints, if I were to have any more. Goodbye.

Update by reliablemrb
Feb 19, 2011 2:24 pm EST

Do you work for walgreens or encore ? In the USA, merchants sell products to make a profit. They do not contact manufacturers with problems like this. Walgreens, like any other merchant, would just try to give me a replacement, discard the return, forget it and bury the matter. They will not go contacting the manufacturer and demanding action as this would be contrary to their goal of making a profit. What country do you live in if things are not the same there ? You have got me thinking though- I should call the food and drug administration- they WILL look into this and contact the manufacturer through channels in canada but that WILL get walgreens in trouble too.

Update by reliablemrb
Feb 17, 2011 1:56 am EST

Did you try taking it back to walgreens ? Response: Well, you see, the manufacturer should be checking lot numbers and figuring out how this contamination occured. I really was not interested in the 50 cents I paid (on sale) and I would just be unable to use any Encore's ever again. I would always be wondering whats in it.

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tylerjfrost92
Jefferson City, US
Apr 01, 2011 12:24 pm EDT
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your pic totally made me want to barf! That is so gross.

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tylerjfrost92
Jefferson City, US
Apr 01, 2011 12:23 pm EDT
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Wow, great job.

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10:10 pm EST
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Walgreens can't find where to ender

where do you end this sweepsteaks. I don't see anywhere to ender..
I have been going to websites that only give me complaints.
I think for all the effort i made to end this contest, I should get a m$50.00 gift card.
Susan Hoover
14503 Iberia circle
chantilly, va, 20151
thank you

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cbmorton42
cbmorton42
Rosenberg, US
Mar 22, 2011 3:55 am EDT

I cannot find the survey. Is there really one or just a scam. I switched from CVS to Walgreens because I didn't like the way CVS was run. I just hope it is better here.

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David Bean
St. Paul, US
Mar 14, 2011 9:41 pm EDT

This is March 14th, 2011. I've run into the same problem: there is nowhere to enter the survey or password numbers.
Walgreen's needs to fix this - it sounds like it has been going on for a while.

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Walgreens faxing

I purchased a phone card from Walgreens in 2008 and did not use all my minutes within the 24 months, which I will take blame for. BUT, this card was used exclusively to fax documents to long distance numbers. So, I went and bought another phone card in 2010, with only 150 minutes($10.00). I had used this card exclusively to fax also. Yesterday I could not get a fax to go through, so I eventually called customer service, who is telling me that the card is not made for faxing!?!? How can this be that a calling card I have used numerous times is no longer valid for faxing? It had always worked before! And customer service argued with me and talked over me as I was trying to explain that I have used this card only for faxing in the past. HORRIBLE customer service, and you product sucks. I know it is the card, because I can fax locally and make phone calls with the card, as I have tried both. I even had another person try to use the calling card from their location and fax, but it would not go through for them either.

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Walgreens charged me $102 for a $15 rx that I did not ok

I sent Walgreens mail service some Rxs and they were supposed to be $15 each for 90 day supply. They were all to be generic as noted on the Rxs by my doctor. The problem is that one generic is no longer available and Walgreens sent a brand name and billed me $102. They did not notify me of the super charges. I know what they did is legal but is not very consumer friendly. They will not take back the Rx. And their phone and email service is handled by a lot of automation and people that know nothing and are no help whatsoever.

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asv10121
Dallas, US
Apr 13, 2015 9:49 pm EDT

Walgreen's does suck! It's a shame that they have been able to get away with so much and for so long. I unfortunately have had the last of bad experiences. I kept thinking to give them a chance because after all every store is different and with different personality employees but today I went in to pick up an antibiotic and specifically requested this antibiotic but the pharmacist gave me two prescriptions that included the one I had requested. When I got home, I realized that I was given one I had not asked for so I went back to return the second, 45 minutes later. After being told to wait (after 15 mins), Daniel Min Pharmacy Manager of the Walgreen's on 5201 Belt Line Rd., Dallas, TX rudely told me that there was nothing that could be done and that I needed to get out of my vehicle and go inside. Then he began to "argue" and talking over me saying that he didn't know what he wanted me to do, that supposedly "by law the prescription could not be returned" even though I had just been deceived into buying it, given that I had told the pharmacy tech what I was specifically picking up. Daniel Min stated, "we just assume"...totally unacceptable behavior, response and customer service. Mr. Min was very condescending and offered no other options, in fact, he just refused to even listen or take any accountability, blaming the doctor and the patient. Walgreen's and Daniel Min show proof of such an unethical business and practice. SHAMEFUL! A business should never "assume" as Mr. Min stated. Good customer service entails giving the customer thorough information so that the customer can make a choice of what they need to purchase. It seems Mr. Daniel Min just manages his techs as paper pushers and not responsible service providers. He himself takes no accountability for their own mistakes which only demonstrates proof of terrible management.

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10:46 am EST

Walgreens pharmacist lies!

On December 6, 2010, I received four paper prescriptions from my doctor and proceeded to drop them off at the Walgreens at Thompson and Emerson in Indianapolis. I had the technician verify that all prescriptions were in stock. I was told there would be about an hour wait for these prescriptions. I returned home and received a call from ERIN KRUEGER, pharmacy manager at this store. She told me that since I had this particular prescriptions filled previously on November 15, 2010, that insurance had denied them, and she could not fill them until December 13, 2010. This was not a refill, these were valid paper prescriptions dated for December 6, 2010. I immediately phoned my insurance company, Anthem, and discovered that my prescriptions were cleared for payment and for filling! ERIN KRUEGER LIED to me about insurance denying the prescriptions! ERIN KRUEGER also lied to my insurance company regarding my prescriptions. Anthem has documented records of them calling ERIN KRUEGER and her saying that it was "Walgreens policy" not to fill these prescriptions any more than two days early. This was proven to be untrue. As it turns out, it was ERIN KRUEGER's policy not to fill these prescriptions. It is NOT Walgreens policy, nor did my insurance deny these prescriptions. ERIN KRUEGER was hiding behind these lies as justification for her own mistake (as further admitted to Marcell Naddas, a Walgreens district manager). ERIN KRUEGER admitted to Mr. Naddas that she had, in fact, made a mistake, as Mr. Naddas admitted to me "that they had certainly dropped the ball". Please contact me if you have had the same issues regarding a prescription that you have had trouble being filled earlier than the previous month (either a refill or a paper prescription, I had paper prescriptions dated for the day I dropped them off, this was NOT even a refill!) and if anyone from this pharmacy refusing to fill the prescription no more than two days early and LYING about it! My insurance policy allows me to have ANY prescription filled or refilled two weeks into the current prescription. I received an apology letter from both ERIN KRUEGER and the district office in Carmel, but I am wanting to make sure that ERIN KRUERGER does not LIE to anyone else. In the apology letter, ERIN KRUEGER admits, now, that it was her "personal judgment" not to fill the prescriptions, instead of originally saying that, which I would have understood, and gladly taken my prescriptions elsewhere (which I had to do anyway), ERIN KRUEGER decided to lie! A manager of a pharmacy! I could not believe it! While it may be ERIN KRUEGER's right as a pharmacist to deny a prescription, I am sure that if she was truly comfortable with denying someone a prescription, she would not feel the need to LIE to customers and hide behind bogus policies, or telling customers of all things, their insurance denied payment! Unbelievable, this woman is a manager! Bottom line was for me, ERIN KRUEGER lied, first saying my insurance denied it, and second that it was "Walgreens policy" (to both me and Anthem), when all along it was simply her choice not to fill them! Once ERIN KRUEGER called me and told me that insurance denied the prescriptions, I had to return to the store, (at this point, I said to ERIN KRUEGER, "you should not tell someone that their insurance denied prescriptions, when it is NOT TRUE", to which she replied "that is not what is said, I said it was Walgreens policy", and I said, "No you did not", and again, she said, "yes I did", finally (rather than argue with her like a two-year old), I said, "you need to back my prescriptions out of the system and return them to me" (as instructed by Anthem, as they had already cleared for payment and filling). The paper prescriptions were returned to me by ERIN KRUEGER and I did have the prescriptions filled with no problem at another pharmacy. I would imagine that the other pharmacy does not employ liars! In the end, it did end up taking me around four hours from the time ERIN KRUEGER originally called me to get my filled prescriptions in hand. What a waste of my time!

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not far away
Clearwater, US
Oct 14, 2012 7:46 pm EDT
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I cannot believe someone said "get over it" That is whats wrong with the world today. I am with you on this, why lie? A professional person that holds the title of pharmacy head should not be lying to customers. These are people we depend on for our livelihood. I do not like people who lie and especially lie in a job like hers. They should be fired because the next lie may harm someones life.

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Tamara Hamby
Independence, US
Jun 12, 2011 11:38 pm EDT

Get over it. There are much worse things that could happen to you. The poor guy was just trying to save his back.

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2:25 am EST
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Walgreens lost insurance card

Today I left my insurance card with my prescription to be filled at walgreens. I never received my insurance card back. Not a big deal, except it had my full name and my date of birth on it! Then when I asked them about it they tried to tell me that they never received it. Are you kidding me? And the best they could do is say that they could not find it. They never even said they were sorry. Beware!

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10:36 pm EST
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Walgreens very poor service from pharmact

Very poor service from the Pharmacy dept. as of late. Other people I know are saying the same things about Walgreens. When I see a decline in service from companies it usually means that management has gone down hill and they are desperate, and translates into a drop into the stock price, which means a stock shorting opportunity.

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FDL_HOU
Houston, US
Jan 27, 2011 1:31 am EST
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Stanley Kramer is that you?

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12:23 pm EST

Walgreens misleading pricing

Walgreens shows their sale prices on the shelf. But when you get the register, they charge you a higher price. You have to watch them like a hawk and tell them they overcharged you. The clerks don't care that they overcharged you and they never apologize for it. Then you have to stand there and wait while the clerk looks for the coupon so that that she can ring up the correct price. I wonder how much money Walgreens makes on its unsuspecting consumers who think they are buying something for the advertised sales price and then get charged the full price. What a ripoff.

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luvnmykids52
, US
Jun 19, 2011 2:44 pm EDT

it is the customers responsibility to have the coupons ready not the cashier, if you want the sale price, then have the coupon ready, the world is full of self-absorbed, entitled people, in reality, the person behind the register has many things to do, limited time to do them, to expect them to spend extra time searching for coupons and making the next customers in line wait is ridiculous

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Walgreens Photo Specialist
, US
Apr 19, 2011 7:20 am EDT

I do have to disagree. I work for Walgreens and have to state that just because one store is very rude and careless does not mean every store in the country is like that. I personally put extra thought and care when ringing out my customers to make sure they are getting the correct price and will also go the extra mile and try to find more savings for them. I do this because I know what it's like to go to the store and get charged the wrong price and have the employee not care less. I know in this day that every dime truly counts and will always treat my customers with absolute respect, loyalty and honesty. Some of us do actually care. Thank you! Sincerely loyal photo specialist.

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2:04 am EST
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Walgreens medication

When I had been sick, the doctor prescribed a medication for me that I would take. I went to Walgreens and ordered the medication. I had been prescribed to this drug before and knew how long it would be before it was ready. When I arrived back at Walgreens, the pharmacist handed me the bottle of medication. I paid and returned home. When I opened the bottle, the, the medication was a powder. I knew this wasn't correct from my past experiences with this drug. It was supposed to be a liquid. I returned to Walgreens and requested to speak to the manager. I showed him the bottle of powder and told him that it was not correct. As a result, they made me a second bottle of the medicine. This time, it was as it was should be.

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Update by jbman88
Jan 20, 2011 3:06 pm EST

Thanks Brenda

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angered and disapointed
Malden, US
Feb 05, 2010 8:56 pm EST

Dropped a perscription off at 11;ooam went back later was told i already picked it up! no i said ck your sig. book . they ckd no you did not pick up ok gave me script i got home ckd the script and they gave me 12 pills instead of 60 i called and they gave me a hard time told me it was right ! i said read it again it is take 1 every 12 hrs. not 12 quanity! your right they say come in and get the rest i go in get the right amt. pay for them gave them another script to fill that they mail to your home . they say it will be delivered tuesday it is a next day delivery always i said mon. is exceptable but not tues. ok she says i had to tell her we pay today oh thanks they said ok now i go to pay she says 150.00 no it is never that high ck again! she does comes back and says oh its 30.00 much more like it wouldnt you say! someone needs to check on those people working that pharmacy today! there were other people having just as hard a time as me! 1 woman dropped her persc. off at 1;00 came in at 8;00 and was told she had to wait another 30 min. unacceptable! please have someone ck. on them before they give someone the wrong meds. or short an elderly person who will run short before end of time! thank you

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Engineerswife07
Wahiawa, US
Apr 04, 2011 11:35 am EDT

Sounds to me like they gave you the medication without adding the water to it, I have had them do that to me only they didn't add the correct amount of water. So when I went back they still tried to blame it on me for not checking it BEFORE I left the store. It's always the customer's fault when it comes to them.

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Razberri
San ANtonio, US
Jan 14, 2011 2:28 am EST
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THIS COMPLAINT IS SUPPOSED TO BE UNDER

"MINERAL ELEMENTS by Eden"

NOT WALGREEN'S!
GGRRRRRRRRRRRRRRRRHH. I sure hope I don't have to write a complaint on this site for this site

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Razberri
San ANtonio, US
Jan 14, 2011 2:15 am EST
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This is the same comment thread as above. Just hoping it isn't all chopped & screwed up like that one. I also had a picture attachment that isn't attached also. Basically it is a redo attempt:

They got me for a $130.00. I received this box in the mail. Didn't who, what why or where it came from. I set it on the counter until I received either an invoice or email, something!. Yesterday I received a text msg from my bank alerting me my acct balance had dropped below the threshold low. As I stood baffled reading my text I also started to develop a migraine, stress related nausea & major anxiety because I had to call in to pay my light bill before the end of the day or my 5 children & I would be in the dark the next day. I pulled up my statement on the computer & all it had was a 800#. I called & they told me it was beyond the 10 day trial period, I asked her so "you're telling me I'm out $130.00"? She started to ramble typical crooked salesmen mumbo jumbo, whooptie whoop whoop & B.S. when I interupted and very aggitated and aggressivey I asked her "SO ARE U TELLING ME I'M OUT OF $130.00 THEN?! She said well, uh, uuhhh yes & I replied to that "That's ALL I ASKED YOU IDIOT"! $130.00? For crap I will never use, can't sell, can't give it away and every bone in my body is telling me it's a sin to throw away $130.00 of Brand New, Trendy cosmetics. I don't know what to do. I am sick. BTW, we won't be in the dark until Monday, nonetheless we will be in the dark & cold, we have ZERO Family here in S.A. It's that old feeling again, the Big guy steps all over the little guy, completely helpless, completely robbed & stolen from and because I am poor I have no where to turn for help & nobody to even talk to. This feeling of being victimized is very similar to the feeling felt after being robbed and mugged just without the physical wounds or fear they'll return to attack me again cause I cancelled my card. I didn't trust them that they wouldn't rob me again next month. The humility, panic, fear & worry over how I'm going to feed my children with out any electric is absolutely heartbreaking, embarrassing and scary. I could lose my family because these ###s in Harrisburg, PA. are sitting fat & full on my last $130.00 until only God knows when, I had to sell my kids Bunny and my bedroom set to pay my bills this month and this was the last of everything I owned with any kind of monetary value. I'm sure they're gonna eat & sleep & be warm with no worries though. Never again.

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Razberri
San ANtonio, US
Jan 14, 2011 2:12 am EST
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They got me for a $130.00. I received this box in the mail. Didn't who, what why or where it came from. I set it on the counter until I received either an invoice or email, something!. Yesterday I received a text msg from my bank alerting me my acct balance had dropped below the threshold low. As I stood baffled reading my text I also started to develop a migraine, stress related nausea & major anxiety because I had to call in to pay my light bill before the end of the day or my 5 children & I would be in the dark the next day. I pulled up my statement on the computer & all it had was a 800#. I called & they told me it was beyond the 10 day trial period, I asked her so "you're telling me I'm out $130.00"? She started to ramble typical crooked salesmen mumbo jumbo, whooptie whoop whoop & B.S. when I interupted and very aggitated and aggressivey I asked her "SO ARE U TELLING ME I'M OUT OF $130.00 THEN?! She said well, uh, uuhhh yes & I replied to that "That's ALL I ASKED YOU IDIOT"! $130.00? For crap I will never use, can't sell, can't give it away and every bone in my body is telling me it's a sin to throw away $130.00 of Brand New, Trendy cosmetics. I don't know what to do. I am sick. BTW, we won't be in the dark until Monday, nonetheless we will be in the dark & cold, we have ZERO Family here in S.A. It's that old feeling again, the Big guy steps all over the little guy, completely helpless, completely robbed & stolen from and because I am poor I have no where to turn for help & nobody to even talk to. This feeling of being victimized is very similar to the feeling felt after being robbed and mugged just without the physical wounds or fear they'll return to attack me again cause I cancelled my card. I didn't trust them that they wouldn't rob me again next month. The humility, panic, fear & worry over how I'm going to feed my children with out any electric is absolutely heartbreaking, embarrassing and scary. I could lose my family because these ###s in Harrisburg, PA. are sitting fat & full on my last $130.00 until only God knows when, I had to sell my kids Bunny and my bedroom set to pay my bills this month and this was the last of everything I owned with any kind of monetary value. I'm sure they're gonna eat & sleep & be warm with no worries though. Never again.

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Guest This 222659
, US
Feb 05, 2010 9:29 pm EST

Sounds like Walgreen's -- the most incompotent pharmacy around today. I have had numerous problems with the pharmacy and the durable medical equipment division. Do you know that they even billed my insurance 7 months beyond the the purchase price. The billing is to stop once it meets the purchase price. I had to report that division to the Better Business Bureau in order to try and get a resolve. For the pharmacy -- I changed to CVS and all I can say is what a WONDERFUL difference. They fill the RX when they say it will be filled for the quantity indicated and it is ready when they say it will be. CAN YOU IMAGINE! Walgreens is does not know what they are doing anymore from EVERY LEVEL, be it corporate, pharmacy, dme, photo, retail. Here I come CVS!

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5:49 pm EST
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Walgreens rude workers & unable to get my medication in a timely manner

Unable to receive my medications timely. Asked worker if she could call another Walgreens to find if they have the medications. She told me to call them myself.

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Paulina26
Hialeah, US
Dec 12, 2013 8:14 am EST
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Everytime I drop a prescription at Walgreens, it s a constant hassle. If if is not dispensed improperly, my script is sitting on some bin, the system is down or tehy just cannot get it right. It never fails, even though on my last experience, my script was dropped off before 4 pm, i was told to return at 6:30 pm (more than 2.5 hours later), What happened to the one hour. BS -- Upon my return I was told that my script was not there. Well, what happened, I guess you must have ghosts working there. (Very Efficient) BS. After discussing with the attendant, that I had dropped off my script, and the pharmacist continued harrasmnet. THat she did not have a prescription for me. Looked at another bin, and said. Ohhh our system was down, and we lost some scripts. Well, sure enough mine was part of that BS. AGAIN, I was told to return at 8:00 pm. Upon my return at 8:00 pm. had to wait about 15 minutes for the script. Wow, I guess it was not ready yet. Mind you this is an antibiotic, that was STAT, due to a pending surgery, which I explained to both attendants. Sincerely, in my opinion Walgreens has to step it up a notch. Otherwise, you will end up being another pharmacy. CVS has been growing alot lately. I see why. Very Angry anf Frustated Customer. Which is not planning on returning to any Walgreens. I encourage you to do a survey on your services, and see the outcome for yourselves. BTW, I am talking about the store located in Hialeah, FLorida(Plam Avenue and 49 ST)

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Walgreens survey on receipt

walgreens along with many other business over a money amount if u fill out a survey.This is on the receipt, i take my time and go to website and they are all scams. This is ridiculous and insulting.I go to website because i trust a company like walgreens only to find out its another scam.THIS IS VERY DISSAPOINTING AND INFURIATING...

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Morthay
, US
Feb 12, 2016 6:17 pm EST
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Just happened to me. I took the Walgreen's online survey, got to the end, and then all of a sudden, "the link doesn't seem to be working" pops up. What a scam.

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Walgreens insurance fraud, failed to deliver meds, but billed insurance

Two Walgreens stores in Baytown TX are at fault, one refused to accept Military Tri Care Insurance, obious discrimination against veterans, rude, arrigant towards veterans, the second store, accepted the Military insurance for 90 day supply of med, but cheated the veteran by only putting 30 day supply in the large bottle, then repeately refused to correct the shortage, thus increasing their profits, to the detriment of the veterans health problems.
Three days later, after filing a complaint against the store, with Military Tri Care, the store reluctantly corrected the amount, but acted arrigant, rude, an indifferant, " its not a big deal " was what they told the veteran, TWICE, , a serious attutude problem, uncareing about the health problem of the veteran.

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Walgreens overworked managers

I know that the job market is low.. And yes I probably shouldn't be writing this.. However, I can not help the fact that the store managers of Walgreens do not get any compensations for putting in more time worked.. Yes I know we get the bonus once a year.. However, the company changed the fiscal year on us, so we all lost 2 months of bonus.. How does that work? We as store managers manage the store and pharmacy.. We are over all the pharmacist.. Now if the salaried pharmacist works more then 40 hours they get there "B Pay" overtime.. no questions asked.. If the store manager works 60-70 hours a weeks and asks for an extra day off.. Your pulling teeth.. We as store managers are the ones on the front line making this company money.. For the month of December..IN our district our Dm forced us all to work 29 days of December...What kind of company lets the DMs make up there own rules like that... I don't know I guess I'm just bitter in the fact the Dm doesn't have the decency to even give a "Sincere Thank YOU".. All he is worried about his million dollar house he just bought, that nobody in his district even gives a crap about.. yuuuuu.. Oh well I guess it could be worse..

Yours truely,
Overworked Manager

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jentile1
, US
Feb 13, 2014 2:13 pm EST

The Managers at the Walgreen's where I work do a lot of work. However, we have a bunch of lazy workers there. I work in Photo, and I am overworked because I have to make up for the incompetent people who fail to do their job. Although the managers are always busy, they don't hold the employees accountable for their own jobs, and it always falls on me. I usually feel like I'm running a marathon trying to keep up. The stress is really getting to me. I go to work nauseated every day, and leave extremely agitated. (Sometimes I even cry my way home.) I like the Managers for the most part, but I hate that they don't hold the other people accountable, Is it just easier to pawn others' work on me than to hold the other employees accountable for their work, or lack of work? And, the work just keeps piling on me! I have to stay and close the store with the manager on duty EVERY night because they don't want to deal with the lazy, incompetent employees. I work hard, I'm always on time, and I RARELY take a break because I don't have time to. But, I have to cover breaks for the front cashier, and THAT is irritating! Especially when they demand a break "NOW" and I am really busy! A lot of customers have told me they thought I was a Manager because I am always working so hard when they come in. The worst part is that I haven't gotten a raise or anything like that. The Managers thank me and praise me for my hard work, but so what! Talk is cheap! If they started holding the other employees accountable for their own duties, I wouldn't be in such a stressful mess. Sometimes I understand why some people choose to live on the street...it is probably easier than MY JOB! I'm not even complaining about having to work hard, or even helping out other employees. It just sucks that I am taken advantage of because I have good work ethics. And, because I am there to pick up the slack from other employees, they aren't held responsible for their lack of work ethics. Needless to say, I am job searching!

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Fedupwithwags
West Palm Beach, US
Mar 31, 2013 9:28 pm EDT
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And you take it out on your employees. Here you are complaining because you have to work extra hours. At least you get a bonus. Your team members, who actually DO the work that gives you that bonus, are lucky if they get a bag of leftover Halloween candy for a Christmas bonus. Then you profess to have an open door policy, yet when a team member comes to you with a complaint, you retaliate. Managers lie, threaten, and bully because that's the Walgreens way. Forgive me for not being sympathetic, but I really am sick of store managers whining about having to "work".

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

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  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
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6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walgreens. Discuss the issues you have had with Walgreens and work with their customer service team to find a resolution.