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Vonage Complaints - Scam and fraud! |
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Scam and fraud!
Complaint Rating: 
Company information:
Vonage
United States
www.vonage.com
I really just wanted to let everyone know what kind of business Vonage is and how horrible their costumer service really is. I would greatly appreciate it if everyone would pass this on so everyone will know. I do not have Vonage, nor have I had Vonage since January. On May 6th I got a charge on my debit card from Vonage for $30.73. When I called Vonage the first person told me they could not help me, the second person refused to help me and when I asked to speak to a manager the man told me 'if you can't talk to me then your not going to talk to anyone'.
I called back and I spoke to a woman who said she did not see any charges on my account and transferred me to another woman. This woman also told me that she did not see any charges coming out of my account for the month of May. She then proceeded to ask me for my debit card number and told me that was the only way they could find out what the charge was. I refused to give her my debit card information and she said that she could not help me, so I asked to speak to a manager. She told me that there were no managers on the floor right now and she did not know when they would be available then she again asked me for my debit card information.
I hung up and called my bank and told them the situation and was told to file a fraudulent charge report, which I did. I also had to cancel my debit card so it would not happen again.
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 United States |
 Telecommunications |
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| I called Vonage to see why my account had been suspended. I was told that my account was suspended because a woman from named Melissa vontage wanted to talk to me about my phone call usage. Some Man told me that She tried to contact my home phone before wich is UNTRUE because there was no vontage number, or any lady that left a number or contact message for me on my voice mail. The guy then told me to take her number down and call her, I got impatient with the person because he knows that phone hade just been suspended and the only number I was able to call was Vonage. He insists that I call her on a Pay phone or someone elses phone at 7am. I told him no, this the only way of contact i have is my home phone.He finally agreed to send her a E-mail stating that I called and for her to contact me as soon as possible. Later on when she does call the phone Rang 1 time and before I hade the chance to answer She had already hung the phone up. She left me a message telling me to call her, when it's plain to see once again I cannot make outgoing phone calls besides the vonage help line. so Now I'm calling vonage for the seventh time today on august 31, 2009 and I went through the same conversation that i had before with the other vonage specilist, with another for the 7th time today. They sent her more E-mails to contact me tommarrow morning, and now i'm stuck without a phone. I was thinking about changing phone services, when I stumbled upon this web site about Vonage fraud, and it says something about a deactivation fee of $40.00 and now i'm really upset, because even before the suspended account accured I was experiancing alot of difficulties with my vonage device. somethings like the phone reception going in and out while on important phone calls, wich I know is vonage because I have a few phones in my house and it is impossible for them all of a sudden to be doing the same thing, and have reception problems because there not all wireless phones.Another thing would be the fading out of a persons voice whil they were talking and it sounded like they dissappeared into another Astro Plane, Also the Dropped calls like I was on a cheap Cell phone like revol (rovel has better service!) and not only those annoying things but the vonage Box makes my Internet service go really wild. I'm FED UP! |
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| International calling is not unlimited, its only LIMITED(i, e 5000 Minutes/month)...What is this????????????????????????????? |
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| Its so fraud, not unlimited!!! |
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| VONAGE SCAM!!! BE WARE!!! VONAGE FRAUD!!! BE WARE!!! |
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| Yes, Vonage is not a company I would ever want to do business with again. their customer service is very rude when you try to explain how the unlimited advertisements are misleading. As a customer you see an advertisement for an unlimited call service when you go to sign up and then you get an e-mail with the subject of fraud and a fee for going over 5, 000 minutes per month, this is definitely fraud. Especially since there is a discontinue fee as part of the contract, it is unfair that people are being mislead into thinking its an unlimited calls service when it is not. However, people usually do not research before they sign up so all the people that will read the warnings will have already fell for the misleading unlimited ads. |
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| All of u r Absolutely right. VONAGAE has that big banner going across the website it's unlimited international calling buti t's really not. they are expecting u to uses ur phone for only 2.5 hrs a day. i started calling my wife who is in india, she got sick for a week so i was on phone for at least 3 hrs a day and my family would talk another hour. by using all the massive minutes i got a email and a messege on my phone saying my minute usage is unconsistance. my calling pattern are not suitable for the plan i am on. and she told that she watch my acount for 7 days and see if my usage is any lower, but i had no choice my wife was sick and i tried just using 3 hrs day phone but next thing i know my account was suspended and i call vonage and they put me on business plan which is 49.99 and still loccal calling and international calling is not unlimited beside that i would be paying 18 cents per minute to call india. But anyway then i also try talking abt dicontinuing my service she told me that i would be paying 140.00 to discontinue and i asked the website only says 40.00. she goes the equipment is 100.00. then i told her what if i returned the equipment then she tells me we don't accept the return equipment . so that's my story. i suggest everyone please be advised that if u r looking to get unlimited internation calling or u.s, VONAGE is not the ser plus it's so rude... |
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| I have the same issue.. This is ridiculous. And the customer service was horrible |
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I was using Telcan earlier and they were giving 5hrs calling a day to india limit, that is 9000 minutes to india.
then i saw vonage advertisizing unlimited calling to india, so i opted for vonage, and today i got an e-mail saying they dont expect me to use my qouta for more than 5000 minutes a month or else they would start charging me per minute charges and i have to twice what i was paying for Telcan.
This is shit, how can these people run such scams so easily and keep on showing advertisements everyday on TV.
I have even pai 1 yr full in advance when i was charged about 30 bucks a month and in a month the rates went down to just 14 bucks a month.
I am asking for a refund, or else they are just going to eat up all my advance in just one go someday saying u went above ur limit and we charged you business rates.
Bloody @$$h^&% |
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