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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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11:29 pm EDT

Vodacom very poor customer service

Good day

I would like to express my utter disappointment and dissatisfaction on service I received from Vodacom Southgate. I went to the store on Saturday, 4 June 2016 to enquire about a Vodacom Smart Tab. The consultant I dealt with didn’t seem to have a clue on how the system works, I however filled in forms and explained that I am already a client of Vodacom and would like to get the Smart Tab as an extra contract/line. They were unable to give me an answer at the time as the system was ‘slow’ and the deal showed as ‘pending’. I was told that they would contact me within an hour to provide me with an answer to no avail. I then contacted them on Sunday morning and I was told that the deal was ‘approved’ and that I could go get the Smart Tab.

When I got to the store again…the level of incompetence baffled me as I asked the consultant if the Tab comes with a micro sim card, he could not give me an answer and first approached the guy who I believe to be the ‘supervisor’. I was left waiting for almost 20 mins thereafter only to be told that the deal has been ‘declined’. I was utterly disgusted as I had taken the time to go back to the store based on false information given to me that the deal had been approved. I then asked the consultant what the reason for the decline is and was told that ‘they’ received information from the bureau. This pissed me off because I know for a fact that I have a clean credit record and also have never ever missed a payment from Vodacom. I have also been told that they have implemented a new 'system' and since Sunday I have been passed on from pillar to post and absolutely nobody from Vodacom has contacted as yet.

I honestly feel like taking my business to MTN after receiving such putrid service from Vodacom. If anything, I should be compensated in some way or form for my inconvenience due to the incompetence of the staff at Vodacom Southgate.

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8:33 am EDT

Vodacom sony xperia

I too sent a working phone in through the Vodacom Meyersdal branch, just for a screen repair and now I have received a phone that is beyond repair. I honestly believe that Leon at Cresta is stuffing up, first he tells me that he is phase one of repairs and had to send the cell to Midrand who says they received the phone "burnt out". Now how and when did this happen I ask and nobody is willing to take responsibility. The branch managed to access the menu and connect to their branch wifi - but I get back a phone that is beyond repair. I too had to do all the calling and following up as these guys are just so busy and important that they cannot get back to a customer... their customer service is non existent. To add to the frustration between the branch and Cresta they decided that the warranty on the phone no longer stands.. so yes no phone yet I have to pay for the device...

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10:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom vodacom repairs

Booked in my Note $ (less than a year old) on 26 April 2016 to repair a sticky centre button at Witbank Repair centre Job: [protected]. Received the phone back 4 weeks later, Numerous buttons were now broken and faulty. Bookin the phone in again. Almost 2 weeks passed. Phoned repair centre, they blamed the delay due to fualty parts from Samsung, now also the main board and screen needs to be replaced. They said I must rather push for a new phone. They sent the phone to the Advanced Repair centre as they couldn't repair it. Yesterday the advanced repair centre sent the phone back as they could not find any faults on it. Phoned Vodacom, the very rude agent completely distanced Vodacom from this and said I must take this up with the Store Manager or Franchise owner, who never answers the phone. How can Vodacom just distance themselves from this? I will go to court and stop paying my account if Vodacom doesn't not sort this out. I am not asking for much, either repair my phone 100% or replace it.

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8:28 pm EDT

Vodacom unauthorised eft withdrawal

01 jun 2016
Vodacom [protected] i4165042 r-946.07
Withdrawn rfrom my bank account. I made a query about cancelling the vodafone contract as I do not use it. It has been a problem since I have had it. I have been into the store at windermere centre a number of times. It was for my tablet. But the tablet picks up my wifi connection from adsl uncapped at home. So does my celphone. The router doesn't work for either of them. I tried using it for my internet connection on laptop during power outage but it didnt work either.
Twice now I have been debited with these large amounts. I reversed the first one. The invoice I received was in a format which I cannot dowload. I sent several messages to vodacom for pdf format, without results. I canot afford to pay for this useless gadget.

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5:54 am EDT

Vodacom repair centre cresta

So I upgraded my son's contract last year and he got the Samsung S6. Within a month (November) the phone switched off and wouldn't switch back on again. I took it into the repair centre and after them having it for more than 3 weeks and replacing multiple parts in the phone it was returned to us. Now a few months later the phone is doing the same thing again. This Saturday they will have had it for 3 weeks and again they are replacing multiple parts. Customer service is zero. Not once have they phoned me with feedback, I have to constantly phone them, then miraculously after I have phoned I only then get an sms from them saying they are waiting for parts. The each time i phone it's the same standard response...they are waiting for parts. I have been told twice now that LEon the store manager will phone me (he had to get involved last time as well), but nothing from him. Not a phone call, sms, email nothing he's obviously too busy to deal with his customers. Sick of this nonsense. The Consumer Protection Act states that they have to give us a quality product and we as the consumer in turn needs to give them the opportunity to repair the product if there is a problem. Surely we are beyond this at this stage and they should replace the phone? This is now the 2nd time in less than a year I am expected to pay for a contract which includes the price of a new phone, as these days you pay for the device, yet I have nothing to show for it. I have been a loyal customer to Vodacom for a very long time (nearly 20 years), but no more this is the last straw I want nothing more to do with them. I phoned again now, and once again the same standard response they are waiting for response and once again the time for the phone to be finished is pushed forward by 2 days, this after they originally told me it would take 3 to 5 working days

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Olivia Rigney
Gauteng, ZA
Jun 03, 2016 8:30 am EDT

I too sent a working phone in through the Vodacom Meyersdal branch, just for a screen repair and now I have received a phone that is beyond repair. I honestly believe that Leon at Cresta is stuffing up, first he tells me that he is phase one of repairs and had to send the cell to Midrand who says they received the phone "burnt out". Now how and when did this happen I ask and nobody is willing to take responsibility. The branch managed to access the menu and connect to their branch wifi - but I get back a phone that is beyond repair. I too had to do all the calling and following up as these guys are just so busy and important that they cannot get back to a customer... their customer service is non existent. To add to the frustration between the branch and Cresta they decided that the warranty on the phone no longer stands.. so yes no phone yet I have to pay for the device...

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S
1:47 am EDT

Vodacom unauthorised airtime debit

It is very saddening for me to take this step to seek final closure on this query number 6549369 dated 20/05/2016.
I was informed as stressed by the manager in charge on the day that it should take up to 2-3days to resolve it, and 99.9% this gets resolved.

I have again on the 25/05/2016 made a follow up call where I was made to keep waiting and was told to await feedback from the concerned.
It very strange and am now so emotional with the level of full customer support and service lacking in this regard. (Voice calls can confirm the dissatisfaction I have in this regard.

To date I am still in vain as no one bothers to call, sms, e-mail in order to put this matter to rest.
Can I please be assisted by being re-imbursed all monies owed to me from the day debit has been done as promised.

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5:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom upgrades

I've done an upgrade on the 4th of May 10:51am. They have approved my upgrade. 1-[protected]. They said delivery between 2-7 working days. Day 8 17 May I've called and ask where is my device and they said I will have it by Thursday 19 May. Friday 20 May ive called and they have try to locate the package and couldn't find anything and then they escalated the upgrade 1-[protected] and said I must call back omln Monday 23 May. I've called the upgrade number 9:23 and the lady said I must hold the line, after 15 minutes i have put down the phone. After that I've called the cancelation department 9:41. They said someone will call me back. By 2:16 I've called the upgrade department again and a lady helped me, the device I wanted, the contract I wanted, the delivery address everything... She said it will take 2-7 working days. 1-[protected]. I've called again on the 30th May and they said they have release my package. Ram called me today at 6:32am and asked me again about my address and all they delivered where the sim card. Invoice number K0002949. Order number 1-[protected]+1. No one can help me where is my phone. So I've cancelled the upgrade again. 1-[protected]. I'm done waiting for Vodacom. We don't have a vodacom branch here in Frankfort. I work everyday and I am on the road most of the time. I don't have time to drive to the nearest Vodacom shop to do an upgrade. I really want answers if I must stay with Vodacom or just go to another place

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2:58 am EDT

Vodacom cancellation of contract

I cancelled my Vodaocom contract to go over on pre-paid. When I phoned the cancellation department in March they told me that my contract will be cancelled on 31 May 2016 at midnight.

Today is 31 May 2016, 11:43 am and my contract is cancelled.

I do not have access to any re-paid loaded, when I phoned Vodacom (finally being helped after being transferred between three departments and my calls being cut off twice) I was informed that I will be without a phone for the whole day because the cancellation was done on the 30th.

I am 8 months pregnant. I NEED A PHONE!

How am I supposed to contact anybody if I have an emergency? I was never told that I will be unable to use my phone for a whole day.

This is unacceptable service from Vodacom and exactly why I will take my business elsewhere and not recommend Vodacom to anybody.

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7:48 am EDT

Vodacom poor service

The Cresta Repair Depot has a system that allocates numbers for customers, however, the system is not used efficiently and in my case I waited over three quarters of an hour while another customer walked straight in and got served. This took place on the 26th of May around 15h30. The staff laze around and are inattentive and unhelpful and of the three that I interacted with directly, had attitudes. When I asked the serviceman why he did not call the numbers out aloud, he blatantly lied and said that he did. My paper tag was taken away and another half crumpled up tag was given to me and I was then told to wait at another counter. As it so happened, there was another customer, a black gentleman, who openly (although unacceptable) stood swearing at the same person I was then directed to. He had also been waiting 45 minutes already. Customer service is certainly not a Vodacom Priority.

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1:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom over 2 months and phone not repaired

I handed my phone into the Newmarket Vodacom repair center on 22/3/2016 as the phone was not reading the Sim card. On receipt it was recorded that there were no damages to the phone. It could not be repaired at the store and was sent to the Advanced Repair Centre, who received the phone damaged. Since then it has been between the ARC and the store 3 times. All Vodacom can do is escalate the matter. You cannot get hold of anyone of seniority to resolve the matter. They are I breach of their policy but no one will acknowledge this in order to have it resolved. Instead of putting the client first, they look for every excuse not to resolve the matter. Not even a loan phone could be issued during this time, despite of their error. The fact that they damaged the phone after handing it in, should mean that they replace the phone immediately and not waste the clients time and money.

Atrocious service.

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2:13 am EDT

Vodacom bad service

Good day, This is the email I sent on Wed 18 May 2016 to the Cape Gate Vodacom shop as well as the general Vodacom Customer Care email address. I also followed up Thurs 19th and Friday 20th and still today Tuesday I have had no response or phone call from the Manager Corrine at the shop whom I addressed it to neither the Customer Service desk. I also emailed the Friday to say I want to now cancel all 4 my contract and still no response or call.

I have 4 separate contracts with you.
I have never had any non-payments with Vodacom or issues. I am a very good client and should in fact be valued more.
I have sent this off to email address I found on the internet for Huawei Johannesburg, hope it is the correct addresses.

Please see my issue below and please forward to the Vodacom directors as well as Huawei HO as I am sure you have the correct email addresses:

WED 18May: Good day

I am really very unhappy. I have 4 Vodacom contracts currently.
I have had the P7 for 2years and was extremely happy hence on my upgrade date 1 May 2016 I upgraded to the P8.
It has now been 18 days that I have had this phone and it is giving me problems.

Initially it froze for a second with certain operations so I thought I am just clicking too fast so left it.
Then the keyboard was disappearing for no reason while i am typing although I made sure i am not pressing any buttons causing this.
I then changed a few settings on touch motion controls and this then stopped after a few days.

Last night my phone was on my bedside table and this morning the alarm did not go off, upon waking an hour late I found the phone is on but not responding.
I kept getting a message saying the U system is not responding would you like to close it but the touch screen did not work so I pressed "ok" but nothing was happening.
The side button was also not working as I tried to restart the phone.
Every say 15mins i see the phone responds to an action of 10-15mins prior and then again when I try and press nothing works and I again get the same error pop up message about the U system not responding.

After an hour or more I managed to get the phone switched off and left it off for 10mins. It is now back on again and seems ok however the phone is only 18days old and already giving me system problems.
I am a single mom and sole provider therefore i need to have my mobile phone at all times, I travel alone with my child also and work till dark in the evening so cannot drive without my phone. I need my phone to open my complex gate at my home, there is no other way to enter or exit the complex, this morning i had to wait for someone else to leave to get out.
I need my phone. Now Vodacom Cape gate, Brackenfell tells me I must bring my new phone in and they will send it away for up to 3weeks and if they find a system fault they will replace it / fix. I cannot be without a phone for 3weeks. Also I have lost my trust in this phone so do not want it fixed.
Also I am not sure whether this is a P8 issue and therefore I might need to rather look at a G8 or mate or similar.

I am really disappointed and hope you could assist by possible calling the outlet and authorizing that they give me a new phone?

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7:21 am EDT

Vodacom wasps running in the background

My hard earned cash are being debited from Jan 2016. In 2013 I took a contract of 500mb with Altech in 2015 I renewed the contract, the sales pitch it will cost a bit more for a 2gb contract I agreed . Every month they deducted the relevant amount . In Jan the nonsense started .This relates to a WASP that's been running for the past few months without my knowledge and because of this scam thousands was debited from my accounts. I have to admit I have not been checking my monthly debit orders until March when I noticed Altech wants to debit my acc with R2700. I queried Altech they advised that I should have a close account and not open otherwise I don't have a limit as to what the service provider charges me.I completed the migration forms and faxed it through. Also they mentioned the reason for the excessive bill a wasp was running I requested a cancellation of the Wasp clients. Altech confirmed it's be done they gave me the detail how I can do it also on the device. I tried it at home and it gave me the answer I was not subscribed to OPT OUT, but as Altech gave me assurance they will do it on their side I was not concerned and it will be sorted .Until another two months of WASP was charged to my account of R2500 again and April R3300!.Finally after calling and not getting any resolution I walked into Vodacom Eastgate on Friday and discussed the matter with consultant (Dikeledi) she could not help me as I have to contact the 3 wasp counterpart's myself to cancel the wasps. She also mentioned my account was never migrated to a TOP up (closed account) and there was no limit as to what the Service provider or wasp parties can charge. Now with the credit personal act how the hell can they not put a limit on my account? They (Altech/VODACOM and WASPS subscribers) are all a lot of crooks and I want my money back equalling +-R10 000 over the past few months. I am waiting for a response as to why the product that was sold was not explained in detail as I only wanted a 2gb data and the system to advise that I am out of data once the 2gb was depleted. Secondly the wasp business I never received any double opt out confirmation and up until now I am not aware that I had WASPS running in the back ground. This was never explained that I should take a Top up to have the system kick me out if we depleted the 2gb

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4:28 am EDT

Vodacom pathetic service

Two weeks ago I posted a complaint on hellopeter stating the following:

"last year my cell phone upgraded and I took a huawei p7. A month later I noticed that my phone had warped but it never fell or got damaged in any way. I was going to return it but I was busy with work so I had to wait until I was free. A week later the phone just switched off and it couldnt switch on again. I managed to go the next to try and return it to vodacom or even have it repaired. I was told that they could not replace it or repair it because it was not a mechanical problem or some sort. They said that it probably warped in my pocket and that it is not their fault. This is ridiculous! Then put a sign on the box stating that the phone cannot be kept in your pocket! I had a million other phones before this that never warped because of it being in my pocket!
I litrally had the phone for a month and now im paying a 2 year contract for a phone that cannot be used!"

Clearly they do not take me seriously because i'm still waiting on a response and I will not stop sharing this post until somebody contacts me!

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3:32 am EDT

Vodacom unrepaired cellular device

Hi, i have sent my device in for repairs not so long ago for repairs at the Vodacom epair center in Polokwane Limpopo, and my device was returned un-repaired even though the warranty is still active, and i only have a week left on the warranty now. My device Sony Experia Z3 was sent in for repaired previously when the contract was held by Altech Autopage, and it was repaired without any issues, in fact they told me they replaced the device wit another one and gave me proof of the replacement. In April this year when my device went in for repairs after giving problems, vodcom said that the device is beyond economical repair but refuses to replace the device. They claim that the water indicator is active in the device even though the Experia Z3 has one of the highest water resistance ratings. So i asked them for proof that the device was exposed and damaged by water exposure as they claim, because i cannot just take their word that it is in fact damaged by water. I have requested this about a 14 days ago and still dont have any reply from them. my devices warranty is about to expire and I think this is very unfair of them as this is a water resistant phone. After two or three weeks of emails back and forth with someone called Granny at Vodacom repairs Esculations asking to see a diagnostic report which they did not want to send to me, they kept asking me to send the device in for a second assesment, but first wanted to see the first assesment report, I recieved an email from Granny saying my device was never assest, This means that when they first had my device in for repairs they just looked at it and without even testing it came to the conclusion that the device has water damage and beyond economical repairs. So now that the warranty has expired and after i have already tried other means of repairing my device, now they tell me that my device was never assest, vodacom just cheated me out of a full years subscription, now i have to pay a full years subscription for a phone that they refused to repair. This is totally unfair and un-professional of them.

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4:02 am EDT

Vodacom data upgrade

on 13April 2016 I received am email from the Vodashop Hatfield offering me a data upgrade.
I responded and went to the store on 17/04/2016 to purchase this deal.
I asked the lady that the package should have the Night Owl, she affirmed that there is a night owl.
Until now I have no Night Owl. The number in question is: [protected]
My main complaint is that I was issued with a K4203H 21MBPS Dongle instead of a Wi Fi Router as offered.
I took this matter up with the store and was told that I had signed the documents.
I agree that the documents were signed, but who in the world reads all the documents before signing.
This is not a matter of signage but of the offer that was put on the table.
I would appreciate it if this matter can be investigated.

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11:42 pm EDT

Vodacom misleading information on vodacom app

Good day

This morning I went and purchased a 5gb data bundle from the app. I did not receive the extra 5gb as I have for the past 2 months and actually emailed querying it. At around 07h15, I made a call into the Vodacom centre where I spoke to an Aserah, who confirmed that the promotion had ended last month on the 20th.

I stated to her that the application does not say that and in fact still states when making the purchase of the app that the purchase being made "includes 5GB". I stated that should it have ended, that it should not be saying that on the app itself that 5gb is still included. The reply I received back from Aserah is that should that be the case, then I will need to go into a Vodacom store to let the consultants at the store see it.

I then asked for an email address because I do not feel that I should have to make my way to a store just to show that I am not wrong. I do have a screenshot of the app where it states, "includes 5GB". Aserah advised me that there is no email address to which I can send an email to. At this point, I became upset, telling Aserah that I am not upset with her, however I find it impossible that a call centre does not have an email address. She asked me to hold yet again, put me on mute for the second time and came back with the email address to which I am sending this complaint to now.

Firstly, I need this issue resolved. Please refer to attached screenshot and advise me as to how it still states exactly the same thing it used to when I used to purchase the data with extra data for free for 7 days. My biggest problem with all of this is that if the promotion was not on anymore, then I would have actually purchased the 10GB instead of the 5GB and would not have to now go and spend an extra R300 - R400 because I do use a considerable amount of data every month. I do not want to receive a reply from you stating that it always stated that before as we all know that would be a lie, so please do me the favour of at least being honest in how you reply to me.

Secondly, how is it that your consultants and their team leaders (namely, a Zakhele Dube) are so misinformed that they need to put customers on mute, revert back to them sending them to so as to 'pass' on the problem and then advise customers that there is no email address as to where a customer can lay a complaint or send a query?!

I have been a team leader and never have I advised any consultant to 'pass on the buck'. What happened to first call resolution? Should that not be possible, why are your consultants just sending customers to stores to fix problems that can only be rectified by your IT department? Furthermore, why are your consultants so misinformed that they need to put a customer on mute in order to get information that they should know about in the first place?! Finally, does your IT department, do your Web designers and app controllers not have the time to update information on their app, or is it a purposeful and strategic move in order to make money off of your customers?

I need this to be sorted out. Attached, please find said screenshot as mentioned above. I actually went back to the Application itself to check if I was in the wrong and guess what?! I wasn't. It clearly states that the purchase includes 5GBs above the 5GBs to purchase. I find that having evidence usually assists in proving that a customer actually is right.
Please revert back to me with feedback soonest.

cmc.[protected]@gmail.com

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8:34 am EDT
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Vodacom very poor service! three months later and vodacom still fail to sort out my accounts query/dispute.

On the 10th Feb. 2016 I received my statement from Vodacom with an incredible high amount billed to me. The amount came to R 7586.49 My cell phone bill every month is normally around R1200 a month. I was clearly very shocked at receiving such a high bill, and immediately contacted Vodacom as well as sent them an e-mail. This was on the 10th Feb 2016. I gave them my contact details, physical address and I.D. I was told that they would investigate my query and dispute on the high amount that was billed to me. By the 3rd March 2016 I still have not heard from them, but since my first e-mail to them on the 10th Feb I have contacted them again telephonically and I was told that the matter is still under investigation. So sent another e-mail correspondence and each time explaining the query. But no such luck. I again made telephone contact on the 29th March 2016 as well as sent yet another e-mail on the 29th March 2016 wanting to know what is happening to my query with regards to my dispute. Take in consideration that on the 29th Feb 2016 Vodacom has already deducted the full amount of R 7586.49 despite me querying the amount before the debit order went off. I then got a telephone call on the 1st April 2016 from one of their call centre staff saying that someone will contact me and explain to me what is happening with my account. Well guess what?!? Nobody called. So I again called them telephonically on the 4th April, as well as sent ANOTHER e-mail to them stating that I am still waiting on someone to phone with an explanation. I then got a response e-mail from them telling me that my e-mail reached them outside of business hours, hence not making telephonic contact with me. Then FINALLY on the 6th April 2016 (by then it was already 2 months since I first logged my query and dispute) I received an e-mail saying that after thorough investigation that they confirm that it was data charges that made my bill so sky high for the month of Feb 2016 debit order. All they did was highlight a few dates and times but that's it. They couldn't give me any more detail as what and where. The only reason they got back to me two months later is because I threatened to report them. Needless to say they offered me a a Goodwill gesture and discount as they put it for the data charged. In the e-mail I was asked if I will accept the amount of
R 5399.30 to be credited back to me. I accepted and I received another e-mail from Vodacom on the 6th April 2016 stating that they confirm that I am the account holder and confirmed the amount of R 5399.30 again. Guess what I waited for the money to be credited back to me as it was now confirmed with me via telephone conversation as well as e-mail confirmation. By the 25th April 2016 I sent ANOTHER e-mail querying when the money is going to be transferred to my account? I was then told that the amount was credited against my cell phone contract. I mean really now? What the hell. Then I discovered I never even received a statement and bill for my cell phone at the end of April. So what did Vodacom do? They politely deducted my end of April amount that is suppose to go off as an debit order and never even notified me. But it gets WAY even better than this. When I contacted them again and found out that they credited my cell phone contract and not into my back account, I was told on the 25th April to send through my bank statement to prove that the amount of R 7586.49 was actually deducted off of my account. Oh my word I was now ready to explode! BUT I did it anyway. By the 28th April 2016 I still have gotten no feed back from them and sent another e-mail to Yusuf at Vodacom (the person that advised me on the 6th April that an amount of R 5399.30 will be credited back to me). On the 3rd May 2016 I sent another e-mail requesting the money to be transferred into my account and no response yet. Today 18th May 2016 I made another phone call to Vodacom and after being cut of twice and being put through to different people, I was told that my I.D. number does not correlate with my account. I mean really, what the hell more? To date its been THREE very long months for me, trying to get this money back from Vodacom. Never was any of my contact details or my I.D. an issue when each time I contacted them over the last three months and confirmed my details. Now today I am told...sorry this is not your account. I now had to contact head office and I had to send another e-mail to them and send through my I.D. number, as well as had to go to Vodacom store in Bay Side, Cape Town to fill in a form to prove that I am the account holder. I just cant anymore. Its like extracting teeth or having a root canal. I am not leaving the matter here. I have been so patient. To date I have sent 28 e-mail correspondences to Vodacom, not to mention the endless phone calls.

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Sharlene@1
, ZA
May 26, 2016 2:01 am EDT

Wow, that is insane! You have way more patience that what i would have. You should contact the CPA & hand over the matter to them. You'll get your money back.

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4:40 am EDT
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Vodacom account

I have had 3 running contracts through Vodacom for more than 3 years now, the main line is an open contract after my monthly data depletes.

I have maintained my 3 accounts every month to not be more than R1000.00 for all 3 of them together.

However i checked my balance in the middle of April to make sure that there is money in my account for the debit order to go off on the 1st of May.

When the automated voice read my balance it stated that i owe vodacom R3000.00?

I have been on the phone every day for vodacom to contact me with regards to this but all efforts were made in vain.
Vodacom states that i need to bay the arrears amount of R 3000.00 otherwise they will be blocking my line.

They say i used my Data finished, did not recharge with another data bundle so i was charged for out of bundle rates!

I think all vodacom customers are being unfairly charged with their vodacom accounts and its pathetic.

I have lodged service requests with the accounts department to sort this out and no one has gotten back to me! i have wasted petrol money driving back and forth not to mention bank charges for the vodacom debit order that bounced!

I have had a vodacom account for years but have never experienced such poor customer service before. They have not gotten back to me at all but threaten to block my line to an arrears account?

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4:18 am EDT
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Vodacom customer service

I have been a contract customer of Vodacom for many many years; I have been content with the service until 16 April 2016.

I received a sms stating that the sim swop I ordered was being processed, this was shock to me as I never ordered a sim swop. And how could a sim swop be done without my personal details?, THIS IS FRAUD

I contacted the call centre and advised that I didn’t order the sim swop, this was then cancelled, but up until now my phone has been out of order, I have made numerous calls to the call centre and every agent I speak to gives me a different reason. I have been to the Pavilion store and the Westwood store and was told that they cannot assist; I have to contact the call centre. Then the call centre says that I need to go to a Vodacom store.

This is utterly frustrating; I have paid Vodacom for a whole month for service that was not rendered to me..
I need IMMEDIATE attention to this matter

You cannot call me as my phone does not work, please reply to this email with a resolution by the end of business TODAY

nelleni.[protected]@gmail.com

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3:07 pm EDT
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Vodacom payment not received

lets start of by stating that this was a late payment to Vodacom from my side..
...
i owed Vodacom R337.20 ...
on Saturday (07/05/2016 @ 19:07:36) i mad payment of R340 (R200 cash and R140 on my card)
i was told by the cashier it will be activated in 2 hours or so, but being Saturday evening i gave it till Sunday.
this is a list of events directly from my cell's history after trying to hold of Vodacom Acc: 0821946 and Vodacom Customer Care 082111

Vodacom Acc. - 0821946
date - time - duration
08/05/2016 - 16:31 - 3 mins 2 secs
09/05/2016 - 17:30 - 45 secs
- 17:31 - 01 min 34 secs
12/05/2016 - 11:11 - 10 secs
- 11:11 - 15 mins 47 secs
- 11:27 - 13 mins 08 secs
13/05/2016 - 15:54 - 53 secs
- 15:55 - 15 mins 45 secs
- 16:11 - 01 min 27 secs
- 16:13 - 01 hr 01 min 3 secs
14/05/2016 - 09:50 - 21 mins 2 secs

Total time spend on this number 134 mins 36 secs = 2 hrs 14 mins 36 secs

From the Vodacom Customer Care: 082111
12/05/2016 - 10:04 - 04 mins 50 secs
- 10:09 - 57 mins 23 secs
13/05/2016 - 17:15 - 16 secs
- 17:21 - 16 mins 59 secs
14/05/2016 - 10:12 - 10 mins 18 secs

Total time spend on this number 89 mins 46 secs = 1 hr 29 mins 46 secs

i spend in total 3 hrs 44 mins 22 secs on the phone begging for someone to open my line for me. at one stage i waited for an hour on the line only to be told that they are off line.
i was also told that after a week after i made payment they could not see my payment.
after talking to lady in subscriber collection i was also told that this would not have happened if i made my payment on time. that was just the cherry on top.
so after i spoke to Olva on Saturday morning and she directed me to the right channel, only then was my problem sorted.
I want to know,
1. why does it take them a week to see my payment on there system
2. why after paying do i still have to 8 days for my dongle to be connected
3. i want the manager of that dept subscriber collections to apologize to me for telling that i have pay on time otherwise all this was not necessary.
(will take a hiding if i should have waited for 2 days yes, but not 8 days)
4. i want to know how are they going to compensate me for this lost of data ( data lost from 07/05/2016 till 14/05/2016) i paid for that and time wasted on the phone trying to get my emails up and running.

i also would like to add that my wife lost a possible job opportunity to work abroad due to me not having the use of the internet from laptop.

i'll await a speedily reply

i hope that something will come from this

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

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Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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