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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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M
11:16 am EST

UPS drivers

I have visited my mother in Jasper, Indiana on several occasions. Each time I am in Jasper the same UPS man delivers packages in her neighborhood. He pulls up with the music blaring so loud you can hear it from the street with a cigarette protruding from his mouth and he is always on his cell phone talking so loud that you can hear him over the blaring music. All the neighbors complain that he runs through stop signs without a second glance. Jasper is a small place so we see the same man often around the local square and other businesses as we go through town. I cannot seem to locate a website to complain about this man but I did get his name when he came to the door of my mothers home - Kevin. The smell of cigarettes hit me as soon as I opened the door. I used to think that a man in uniform of any kind stood for something. The neighbor said that he spoke to one of his buddies and this man had even been arrested for drinking a while back. If these people are going to operate vehicles then we feel that they should not have any type of alcohol related charges against them, not smoke or speak on cell phones while operating a vehicle and adhere to all traffic signs and signals. How can you possibly know what is going on around you when you are on the phone and doing several things at once. This should be against the law. He will hurt someone someday!

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Celia
spfld, US
Mar 19, 2009 10:07 am EDT

This woman is complaining because he smokes. Get a life. I did not know that smoking was against the law. She sounds like a cronic complainer

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V
11:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UPS terrible service

I paid for overnight shipping of a law book I needed for the following week. When the book didn't arrive, I called the company. The book had been returned to the company because supposedly no one was home to receive the book. To the best of my memory, not only was I at home, but so was my husband. The driver did not leave a note that he had attempted delivery nor did he leave the package with a neighbor, as is customary.

BUT, the best part is, when I tried to file a complaint with UPS, "Juan", informed me that there was no way to file a complaint because the driver did not leave a package. When I was requested a supervisor, I was put on hold, and loand behold! the line went dead.

I would be an idiot to use UPS again for anything.

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ShootingtheMessanger
Los Angeles, US
Apr 22, 2015 4:36 pm EDT

Package was shipped out on Friday 4/ 17 and supposed to be arrive at my house two days after that. Here we are Wednesday of next week and I find that the package was that someone "tried" to deliver it not too long ago but "no one was here to pick it up". Yeah right, I've been sitting here in my living room with anticipation waiting for my package for hours. There were no doorbell rings, knocks, or anything else that would been helpful. Hopefully I'll have better luck next time or my wrath will be unleashed. If I had things my way, I wouldn't be dealing with them in the first place. For as long as I can remember I've had problems with them. From damn near being run over by one of their negligent drivers as a kid to now where it takes a light-year to get something that was supposed arrive in two days. I don't know, man. I just don't know.

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Johnatan
, US
Dec 22, 2008 8:52 am EST

First delivery attempt made 12/19/2008 @ 3:28pm. A notice/slip was never left indicating an attempt was made. Knowledge of delivery attempt was known through online tracking.

At 5:46pm (12/19), called UPS to track package for pick up at UPS center. UPS said a representative would call within the hour to confirm the time of pickup.

At 6:55pm (12/19), called UPS again to state that a representative from the center had never called. An attempt was made to change the delivery method to have the package sent to an alternate address with a doorman. UPS said, such an attempt would push back the delivery date (earliest delivery would be on 12/23). Therefore, I told UPS I would rather pick up the package the next day at their center.

At 9:41am (12/20), called UPS to confirm package was at the location specified. They said a representative from the center would call within the hour. I was told that if I did not receive a phone call that I can be assured that the package would be at the location since a request was made from the night before.

At 12:24pm (12/20), called UPS again since they had never called me to confirm my package would be at the center. I needed a confirmation from them since I would be using my lunch hour from work and renting a car. I was assured yet again that the package would be there.

About 1:45pm (12/20), an attempt to pick up the package at the specified location... the agent had said that a second delivery attempt was made to my apartment. The package "was never pulled from the truck" despite several calls to UPS.

At 1:58pm (12/20), called UPS to complain regarding the situation. I changed the address to have the package delivered to my friend's address with a doorman. A promise was made that the package would be delivered on 12/22/2008. I was also told that I would receive a phone call to confirm delivery.

As of yet, I have NEVER received a phone call from UPS.

**IF YOU WANT YOUR PACKAGE DELIVERED, DO NOT WASTE YOUR TIME WITH UPS. I WILL NEVER AGAIN DEAL WITH A COMPANY THAT USES UPS. TERRIBLE SERVICE.

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Commercial Shipper
San Jose, US
Jun 21, 2011 10:42 pm EDT

I used UPS for a commercial shipment that could have lead to repeated high value business. The pallet of material arrived 3 days late (not counting the weekend) UPS said they would have the depot call and exlain the situation. Call never came. When the shipment arrived the pallet severely damaged. (see attached) Never again UPS ([protected]) and this will be our corporate policy. JSH Ex. VP.

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FUps
, US
Jan 14, 2011 11:47 pm EST

I dont hate much... I hate UPS. UPS should stand for UndersizedPeniS cause there not pleasing anyone.

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screwed by ups
Chicago, US
Jul 24, 2010 4:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I give up trying to complain to UPS 3 times they said undeliverable no 1home lies lazy driver. Once they left a package on my porch containing a 1, 500 antique rifle I live in chicago a miricle I got it first. Now they leave my package at the wrong address and lie to me saying I signed for it. two days later a nieghbor rings my door bell and says I found this on my porch the other day. I used to think the usps sucked but all the bad ones must have quit and been hired by UPS.

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ArtistMusician
New York, US
Nov 26, 2009 8:38 pm EST

This is commonplace. The drivers never actually attempt to deliver anything to anyone. UPS has cost me more time and money than the packages they were supposed to deliver are worth. And their "local" shipping centers are far from local. After their non-delivery attempts I am always forced to go to a dangerous industrial neighborhood in the middle of nowhere, by taxicab, to pick up my packages. Last time, I paid $40 in cabs to pick up a package worth $15.

Do not use UPS. It is like volunteering your time and money just to frustrate yourself. Next time I see a UPS driver I am going to give him the finger.

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ArtistMusician
New York, US
Nov 26, 2009 8:25 pm EST

UPS never attempts to deliver to my neighborhood. I don't know if it's because it is an urban neighborhood and they are frightened, or if it's because they figure no one is home during the day (yes we are home if we took the day off to specifically stay home and wait for a package!), or if it's just sheer incompetence and laziness, but they never come here, never ring the bell, and certainly do not leave an infonotice. I've had this issue with them for years and they have never made any effort to rectify the situation or explain to me why this always happens.

UPS is a waste of space and I am through with them.

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forestmember
Canada, CA
Oct 30, 2009 6:13 pm EDT

UPS is the WORST SHIPPING COMPANY IN THE WORLD. I was expected a package scheduled by UPS to be delivered on 27th Oct 2009. There was no show on the 27th. On the 28th, I stayed home all day waiting for the package with tracking number 1Z9V2E326894543698. (I want anyone from UPS who doubts me to check it and also listen to their recorded conversations on that tracking number). The phone was never delivered though I was home 24 hours. As I talk to you on the 30th of October 2009 I have NOT received the parcel.
The worst thing is that a stupid being from UPS called me with [protected] on my phone to tell me that my package has not being delivered because my phone number on it was wrong. Wow? How could she call me if my number was wrong? If the number is also wrong, what is the direct link between a postal pacakge delivery and phone number? I HATE UPS WITH PASSION AND WILL NEVER BUY ANYTHNG FROM ANYONE ANYWHERE SHIPPING WITH UPS. And if it will cost me everything to ship something using FeDex, USPS, Xpresspost Canada, I will use it.

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dsahin88
London, GB
Feb 04, 2009 1:28 pm EST

I am so pissed off with UPS service! They are just so unreliable and do not keep their customers informed about the parcels!

After ordering a laptop i was informed that i'd recieve it by monday, it is now wednesday night and i still havn't recieved anything! I tracked the laptop on their websites, it ''states'' that it is in the UPS depo and is out for delivery and i have been waiting for 3 days!

After calling them up and chasing this matter several times, i get a phone call back from one of the customer service advisors and she tells me that the matter is going in for an investigation! Wtf? What investigation? I mean the package obviously reached the depo and should have been delivered to my house on the date that they stated! And now i have to wait until they figure out what's going on with the delivery which the lady states will take up to 8 days!

I mean this is honestly a joke and it's obvious that this happens to almost every customer who ships with UPS. Now i know not to trust this service ever again!

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Jack Raymond
Seattle, US
Dec 23, 2008 11:51 am EST

I ordered a laptop computer intended for a Christmas present on 12/21/08. It was shipped by 2nd day air on 12/22. So far so good.

On 12/23, I checked the tracking number, and found that shipping had been rescheduled and would likely arrive by 12/26. (Though there is no guarantee of even that.)

I called UPS and asked for the reason for the delay. They said they had no idea. I requested a refund or adjustment, since I had paid for 2nd day air service. The representative said UPS does not do refunds. A supervisor gave the same answer, in a bland and bored tone of voice.

This is not the first time I've had problems with UPS. Three times before, they have lost packages I sent or ordered, which were shipped using UPS; left packages on a doorstep in the rain that required a signature, without obtaining one; and shown gross incompetence when asked to explain the reason for the losses and delays and other problems. Getting a refund from this company is a grueling, near-impossible task.

Based on these experiences, I'm recommending to every individual and businessperson I know, to look around for alternative shippers, and avoid using UPS.

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11:14 am EDT
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UPS unauthorized billing

I wanted to fax some papers and May took them. Didn't answer my question about the price. Just faxed them and told me I owed them 14.50. Plus, when I questioned the price. She told me she'd be happy when I left the store. If you want to be mistreated, yelled at or over charged just go to 5546 Camino Al Norte North Las Vegas NV. store # 2504 and have May or the owner help you. And your sure to get mistreated. Also if you just want to mail a letter. Don't go there they, curse at you for using there mailbox.

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10:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

UPS - ups sucks!

it takes them more than 2 hours trying to find a package which is just returned, but they failed! UPS services sucks!

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7:43 am EDT
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UPS Discrimination against customer

I was told that I was one of three out of 50 seasonal workers to be called back for a permament part time position at the Gastonia NC UPS warehouse.

Only to be told that there were no openings. Than I went to the website to find out that there were openings at this location at the time.

After addressing this to Alisha Burris and Ebony Truzy, The next day I went back to the website and NOTICED there were no openings posted. Plus I had a completed Application on file, For the Gastonia NC location and after complaining to Alisha Burris & Ebony truzy My completed application disappeared.

The lady from Charlotte NC EEOC called me concerning my complaint That I filed which she was a black lady, She sent me a questionaire to fill out, Also she is the one who received my complaint that the investigator took over the phone, I signed it after I added some stuff the investigator left out. But when I received my signed copy back from EEOC.

The stuff I added had been removed. Was this removed from the secretary who was black ? I do not know, But I do know it was removed. I have a copy of the signed complaint showing what I added. Since I made a copy of it before mailing it back to EEOC.

Maybe some staff members including investigators at Charlotte NC EEOC Will not investigate complaints, IT HAS ALOT TO DO WITH WHO YOU ARE.

I have found so many complaints against UPS online concerning employment practice acts, That I don't see how any lawyer or EEOC could ignore or turn there head the other way.

I didn't search for complaints against them until after filing my complaint with EEOC. Wow I had no idea how many people out there thats having the same problems as me.

Alot of employees At UPS are having the same problems as me, They are either quitting, Or been fired for all the wrong reasons.

Anyone who reads this and has the same problems just reply.

I have an attorney who would love to hear from you.

It seems odd that I file a complaint with another website which posted this at the top of the list on google.

But now its nowhere to be found on google.

It is still posted on the website where I file it, But not on google.

Funny how UPS works on covering up such information they don't want people to see.

Also if you have had problems with CHARLOTTE NC EEOC, PLEASE LET ME KNOW.

I have called and called and left message after message too check the status of my complaint and no one calls me back, Nor do they send a letter.

There is probably only about 2 or 3 white folks who work there. So if your complaint is about a black employer.

You may as well forget about filing complaint with EEOC.

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JeannetteP
Pembroke Pines, US
Jun 03, 2016 8:32 am EDT

UPS has the worst people working for the company! I went to return my u-verse and the "owner" of the store store says he will not help me because he's eating and to go to another store. I'm even nice about it and ask him to give me the papers to fill out while he eats and he refuses, says he doesn't like my attitude, and to leave brushing his hands in the air, tells me to report him. Please keep in mind this happened at 3:30 in the afternoon... not even close to lunch time. To make matters worse, another person comes in after me and he was helped... I'm a pregnant latin woman and can't help but think I was discriminated against. Unfortunately for him, I have close friends in a local news station and yes I will be reporting it and making it known to the public! Thank you ### for your excellent customer service!

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PaulafromTX
Burleson, US
Jun 03, 2016 8:32 am EDT

It happened to me too and I'm white. Not that that should matter but the lady I am agreeing with pointed out she is Hispanic. I'm sure it's not the same place (Texas) but the person I was dealing with had the same attitude. He wouldn't help at all and just started talking to other employees. I will never, ever deal with them ever again no matter how desperate I am.

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J
1:06 pm EDT

UPS damage to our property

I have recieved two deliveries in the last three weeks. During one of those deliveries, the truck driver backed into our basketball hoop. The backboard and bracket holding the hoop is damaged. The in ground pole was not damaged. The driver did not leave a note or or in any way notify us that he hit the basketball hoop and damaged it. Only a tall truck would be able to cause this type of damage. I will be pursuing remediation for this negligence.

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Daniel Flores
Horizon City, US
Sep 08, 2014 12:37 pm EDT

Lucky for you the vehicle did not hit your vehicle, a UPS truck collided with my vehicle and was cited by the Police, I received a claim number but for over 3 weeks I have not had a call as to when my vehicle will be repaired.. I have left over 10 messages and nothing, just a recording, Also never, never use Liberty Mutual Insurance, they just won't return your calls. I guess UPS knows this and that is why they use Liberty Mutual, they know they wont pay of take forever

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8:33 pm EDT

UPS lost documents, poor customer service

During my relocation from Ontario to Alberta, my Ontario attorney sent important mortgage documents (signed by my wife, who hasn't moved yet) by UPS courier to my Alberta attorney for overnight delivery. To make a long story short, UPS has lost this package, and after nearly a week, are still unable to locate it. As a result I missed my closing date on my new home, and this has potentially scuttled the deal entirely. Repeated calls from myself and from both attorneys to UPS were not returned, and only after being cornered, did UPS admit that they had indeed lost the package. I worked for UPS years ago, and saw many of the shenanigans that went on there, from theft to wilfull destruction of packages, and had I known he was planning on using UPS, I would have forbidden my attorney from doing so.

Heed my warning: avoid UPS. They don't take proper care of your shipments, and don't like to help when something goes wrong.

Don't do business with these spoiled, petulant brats.

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Naz - SA
, ZA
Dec 13, 2010 8:47 pm EST

I too agree to these complaints! I don't know what to do! I have a friend in Canada who I purchased the Apple Imac from, he used it like a few times, and I always wanted one, but it was too expensive for me to get a brand new one. Anyway getting to the point - I purchased the Imac and the Ipad, however after a week from the date it was supposed to be delivered, I called UPS only to be told that the package was at the South African Airport at the UPS office, frustrated I decided to drive there and pick up the package myself, upon arrival I was presented with just the one package (IPAD) and not the IMAC. They told me it hadn't left Canada and that I needed to contact them! I did so and basically no one could tell me where my package was, until they finally admitted that it hadn't left Canada and that they couldn't find it. It's now 3 weeks since my expected delivery and i have not heard anything, I have to keep calling on them! To make matters worst, I insured my package for the amount I was paying for the IMAC (although it's practically brand new with plastic covers and all) I sold my other laptop to buy this one, and I have nothing! The package is lost or stolen and still I haven't received any compensation or any correspondance with regard to this situation! I lost out $2800! I'm insured for only $1600. I transport goods all the time, but this is the first time I've had a package lost!

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david
Costa Mesa, US
Mar 06, 2009 1:19 am EST

I agree with you totally...UPS is the worst...the charge up the ### and offer very little or anything service...It has been six days and no information on my package whatsoever...it just says billing information received...this is a ground shipment from california to canada

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8:48 am EDT

UPS damaged package, missing items

I have complained twice to ups with regards to a damaged package delivered to me from an e-bay company. Package severely damaged, parts missing. I was told that I would be contacted by a ups representative to assess the damage. This has taken place over the last two weeks. I am still waiting for the person or persons who supposedly will assess the damage. I cannot believe that a company as large as ups would tolerate this type of behavior. It may be time for the powers that be to look at themselves and what their reaction would be to this type of treatment.

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iclies
, SA
Dec 02, 2009 6:33 am EST

I received a shipment from a US based firm. The package came in a bad shape and with one expensive item missing. Even the weight of the package as recorded by UPS upon pickup was 5 lbs more than what they delivered! It was obvious that the package had been opened in transit and re-sealed. I have identified this before accepting the shipment and the UPS personnel said they will start an investigation. There is no way to track this "investigation", there's no case numbers. There's no way to see if its a real investigation or a imaginary one. I can't believe UPS is still in business. There should be accountability.

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gomakemeasandwich
, US
Jun 05, 2009 10:50 am EDT

It sounds like at least part of the blame should be for the seller who actually packaged the items.

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2:04 am EDT
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UPS i'll never use them again

I will never again use UPS. I was supposed to receive a package last week and it didn't arrive I called to find out where the package was and found out the driver said the package had the wrong street and I confirmed the street and it was 100% correct. There was no ERROR! This was on Friday and UPS stated they were sorry and that I would receive the package on Tuesday. I waited around all day on Tuesday and still no package. I called them and I was told it was now a lost package and that they couldn't find it. Then after talking to two different supervisors I finally was told oh wait I have it right here in front of me. There was no explanation on why I didn't receive the package and to top that off I was told SIR if it really is that important why don't you just come here and pick it up. I then asked to talk to the complaint department and was told UPS doesn't have one.

This will be the last time I use UPS.

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xiapata
London, CA
Oct 04, 2013 10:24 am EDT
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I too will never use them to ship, I had a $20 item shipped from U.S. to Canada, they wanted $387.82 for customs, didn't pay, went to service center in London ont, clerk there cleared up C.O.D, told me they cancelled it because wrong paper work was put on my item, finally received my package, all was done. Three months later UPS phones tell s me I owe them the money, explain story to them, give them name of clerk, name of center, to contact . They say they don't know how to contact their own centres, and I need to provide them this information. Two months later they send it to collection agency, who wants me to provide them this info, . If UPS can't get info from their own business, how would they expect me to.

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4:53 am EDT

UPS claims check

MY luggage was shipped on 07/08/08 from UPS store #3532 scheduled to arrive on 07/10/08. However, first my luggage was lost then when it was found it was so serverly damaged, it looked like it had been hit by a train. An investigation ws started on 07/11/08, according to your own information all claims should be resolved in eight
( 8 ) business days .According to UPS and your store a check was issued and supposedly sent to me on 08/15/08 True to form it has NOT arrived.When I contact UPS I am informed that I must deal with the because now they no longer handle this problem. I must deal with the store

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The-UPS-Store-Sucks
Colorado Springs, US
Nov 13, 2009 5:18 pm EST

The UPS Store is a rip-off! My sister sent something to me from Northern Virginia to Colorado. It got all the way here (according to the tracking) before the driver decided it was damaged. The package was sent back to The @#(#$$* UPS Store in Virginia. We were then informed that their insurance (which they'll gladly take) is worthless unless you pay them more money to pack it themselves. UPS doesn't deal with it. They'll send you to the store. My sister went today to complain and she said the box was open, but nothing was wrong with the contents. Instead of delivering an item that will not be replaced due to their backwards policy, they spent the time and effort to return it across the country. Does this make any sense to you? It certainly doesn't to me.

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Carol
,
Oct 15, 2008 8:14 am EDT

Bad service? Our local UPS delivery person keeps trying to delivery packages sent to me to another apartment instead of going around the corner to where MY door is clearly marked with an E not and F like the door he keeps going to.
And there is no customer service one can call to get help to get my packages actually delivered to ME...
The only thing I bother using them for anymore is to go buy boxes from. I' telling everyone that chooses to send me packages to use the regular mail or Fedex. They at least can find my door.

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4:35 am EDT
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UPS slow refund policy for company errors

On October 24, 2007, while I was working out of town, my husband brought my computer to The UPS Store and paid to have it shipped to me via next day air ($161.88). When the computer did not arrive at my hotel in Atlanta GA on October 25, I called my husband and then UPS. UPS had no record of picking up the package and suggested I call The UPS Store. The UPS Store initiated a lost package trace. For about a week we feared that all of my translation work and business records were gone for good. The following week, my husband came home and found a notice of attempted delivery. The next day, he picked up our computer at the local UPS distribution center. Apparently the local store employee had painstakingly covered up all the air mail stickers from the previous shipment with white tape and affixed all new new air mail stickers. The employee apparently also covered up the new "ship to" address with white tape and left the old "ship to" address intact, which resulted in the computer returning to my husband in Detroit instead of reaching me in Atlanta. After repeated visits and phone calls to the store, repeated phone calls to UPS, and repeated phone calls to The UPS Store corporate office, I was told that UPS had issued a refund to the local store on November 12, 2007. On November 29, I filed a formal complaint with The UPS Store corporate office since I had still not received a refund from the local store. On December 10, after hearing nothing from The UPS Store, I called the corporate office again and was told that the local store would be issuing a refund sometime this week. Both the corporate office and the local store were unwilling to offer any type of compensation for the hours I had spent trying to obtain my rightful refund, not to mention the days of anxiety I spent thinking I would have to rebuild my records from scratch. I learned my lesson about shipping anything irreplaceable, but I will never do business with UPS, The UPS Store, or Mail Boxes Etc again! When other companies ship to me, I will choose any option other than UPS.

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Angel Lin
,
Dec 05, 2008 12:59 am EST

I totally Agree UPS is so far the worst shipping company in the US. i have numerous of problem with UPS that i just hope the online retailers won't use UPS as their main carrier. But, sometime they just do, and its a pain. UPS is rotten from the top to the bottom. I had so many problem receiving packages from UPS, partially because we do not have a door bell system in our apartment, and the delivery people just refuse to give me a phone call so that i can come down stair and sign it. they would rather waste all of our time going back and forth. But this is not the worst, after 5 days of useless back and forth conversation and redelivery request, i asked the customer service, when exactly do they deliver the package in my area, i will just wait outside for them, the customer service A says from 4pm to 5 pm. so i went outside and wait in the cold for one hour, no succeed, call customer service B, now this guy says 5pm -7pm, i was very pissed, but still i thought if i gave up right now, the past hour that i waited would be totally wasted. so i waited outside for another 2 hour. the UPS person never came, how rediculous! they were supposed to deliver that day, but they didn't. Next day, same situation repeat. Out of furious, i decided i would talk to their supervisor, i got Mr. Farid from California i believe from the main office to talk to me, he was very apologetic and assure me that he will personally take care of my case and make sure the delivery person leave my package the next day. Still, nothing came next day, i called again, he told me sorry he doesn't know why they didn't deliver, and tell me i had to go to like there temporary storage center to pick it up, i was so upset, didn't i pay for the shipping fee? why do i now still need to go like a thousand mile to pick my stuff up? who will compensate the time i spend on waiting and explaining the situation patiently over and over again with the Customer Rep? NO BODY. IS THIS HOW THEY RUN The BUSSINESS? i really don't understand. And finally i decided alright i'm going to have my friend drive me there to pick up my long waiting package, we found out that the package weren't there as they said, it was on the truck, and we had to wait for like 3 hours for it to come back. we don't have time to wait, so we decided that we want the rep in the warehouse to give us his name so we can assure we get the package next time. Interestingly, he's the only one who doesn't have the name tag, and refuse to give us his name, and when he wasn't even looking at us while he speak, like we are people who don't exist. i ask him to bring his supervisor, ha, he said the supervisor is not here. how amazing? so we called the main office and decide to report this situation, the supervisor just suddenly popped up from no where. of course she cannot do nothing either, useless, but at least she got a name. I really hope people who suffer from their terrible service would all speak up, and let this company knows who is the boss.

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4:45 am EDT
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UPS Don't use them

We live in NH and on May 17th we shipped 2 packages to our son's finance. We shipped them via UPS through our local Staples store in North Conway, NH. Each package contained 100 3.4 ounce heavy-plastic jugs of New England Maple Syrup. Our son is getting married on Lake Tahoe on Jube 28th, 2008 and these syrups were to be a party favor for all the guests at the wedding. Our son chose a party favor that represented where he grew up and his finance chose something from the west coast where she grew up. Each box was a brand new 12"x12"x12" corrugated shipping box that was supposed to handle up to 60 lbs. The shipping weight was 34.32 lbs. The box was secured with premium shipping tape from staples. One box made it safely to Lake Tahoe and the other did not show up. We waited 4 days and then used the tracking number to find the box. The message we received was from Columbus, Ohio and stated "The package was damaged in transit. UPS will notify the sender with the details. All merchandise discarded. UPS will notify the sender with details of the damage." The syrup was purchased from a family friend who owns a farm and cost $2.99 a bottle which was cheaper than if ordered on line. So, UPS supposedly threw out $299 worth of syrup. The details have been sketchy from UPS. First they said that obe cap had come off a bottle and had somehow ruined the other 99 heavy-duty plastic jugs. When we told them the package contained 100 small heavy-duty jugs then they said it was improperly packaged. When we told them an identical package had made it safely then they said we should have used bubble-wrap around each plastic container. Because we shipped through Staples UPS will not talk with us directly. We have not often shipped with UPS and foolishly thought the items would be insured since it cost $94.24 to ship both boxes. The nice girl at Staples who processed our packages never asked up if we wanted insurance so it turns out that we were only covered for $100. We complained to Staples and they finally generously reimbursed up the $100 plus the $45.73 shipping cost. They also sent us a gift certificate to Staples for another $100 and we hope the board of directors did not lose too much of their millions with their generosity. We will never use UPS again and we now have a $100 gift certificate to a business we no longer want to do business again. This week we are shelling out another $300 for another 100 bottles of maple syrup but we are taking it with us on our flight to Tahoe. We are assuming that some workers in Columbus, Ohio either ran over our box with a truck or have been enjoying pancakes for breakfast with real, New England Maple Syrup. AVOID SHIPPING UPS.

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cap10rich
Fort Wayne, US
Apr 20, 2011 2:43 am EDT

UPS is the worst. I will never use them again... We had a contract with them a few years ago where we did their network infrastructure upgrade. acording to the contract, we shipped all of the required product with a "stop number" to the distribution center where my staff was doing the work on a just in time basis as opposed to all at once. Two weeks into the project they discovered we were not union and told my on-site Project Manager we were not able to continue to use their stop number meaning we had to ship the remaining product at our cost instead of theirs. My project manager went crazy and I told him I would take care of it. I called the UPS manager that made the decision to discontinue letting us use the stop number and told him I needed he physical street address of the distribution center. He wanted to know why. I told him that all our future shipments to the UPS's distribution center for the remainder of our contract would be delivered by Fed Ex... ... He issued stop numbers for the remainder of the project!

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10:08 am EDT

UPS lost/found shipment

I shipped a handheld PDA from Dallas to my daughter at Texas A&M in College Station, TX (about 200 miles). It was sent on a Wednesday, insured, from a local UPS Store, and delivery was promised by 7 PM Thursday (she needed it for a nursing class on Friday morning). Basically, UPS did not scan the package, and until Thursday evening around 8 PM, no one in UPS knew where the package was. Finally, around 8 PM, the package was scanned for the first time by UPS---in Montgomery, Alabama! UPS supervisors could offer no explanation how the unscanned package was now in Alabama, when it was sent UPS Ground WITHIN TEXAS! Further, they were unable to get the package on a plane Thursday night, so basically my daughter is behind in her class because of this incompetence. There is no excuse for this type of customer service!

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Elizabeth Blumberg
Brooklyn, US
Feb 25, 2014 7:56 pm EST

3 boxes for our business full of merchandise customers are waiting for were supposed to be delivered Thursday 2/20. Not delivered.
Friday 2/21 Tracking info “On truck for delivery” Friday night no delivery tracking says “Your package has encountered a delay”
Monday 2/24 “On truck for delivery” then in afternoon tracking says “Exception”. We contact UPS. On hold for an hour. Told being transferred to supervisor. Hung up on. Call back. Try to arrange to pickup packages since they are not being delivered. On hold for hour and a half. Hung up on again.
Tuesday 2/25 “The package was left in a UPS facility. / Delivery rescheduled.” Call, email, fax, live chat UPS customer service for a total of 7 hours today. Finally told Boxes are behind “the center” in a trailer and they will not go find the box and will call us when they get around to looking for it.
Here is their reply: “"I am very sorry you did not receive a call as quickly as expected. After reviewing the updated notes in our system, I have confirmed your package is unavailable for pick up today, 02/25/14, as requested. The local Management team indicated your package is located on a trailer that can hold hundreds, if not thousands, of additional packages. Due to this, your package is unavailable at this time and I recommend continuing to monitor the situation online at UPS.com for updated scans; this will provide the current status of your package.”
So you know where my package is and made a mistake for a week now but it’s too much work to fix it so we will just wait until you get around to finding our packages. This is UNACCEPTABLE.

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12:57 pm EDT
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UPS - delivery

UPS delivered a box opened. I watched through the window as he dropped it off and I came out to deny delivery but he left quickly. I called UPS and they said I need to contact the shipper for return, so my problem and UPS has no complaint department. We will no longer ship with UPS from home or business. When given an option on orders, no more UPS.

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8:40 am EDT

UPS drivers are too lazy to get out of their trucks

Every time I have a package delivered by ups, they post "the receiver was unavailable to sign on the 1st delivery attempt. A 2nd delivery attempt will be made" in the tracking information of their website... Every single time! I work at home and they never even get out of their truck to ring my apartment ever! I have to call ups directly in order to get the package delivered, otherwise, the driver will continue to make no attempt to deliver and the package gets returned. Sometimes calling doesn't even work. One time I had to have a package rerouted because I could not be home on the final delivery attempt to sign and the driver left the package outside in a snow storm and did not ring the bell at that apartment either (In the middle of chicago)!

I detest ups... Detest ups... Detest ups! I feel like I have to work for ups to get what I order! Why don't vendors stop using ups! They are way more expensive than usps and they don't do what they are hired to do!

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Cody
,
Sep 30, 2008 1:42 pm EDT

I have to say that I agree fully with this. I had taken a 10 minute nap in my living room before and in that 10 minutes they had come to drop off my repaired Xbox 360, but since they didn't bother to make an attempt to knock on the door (which would have caused my dog to bark and I surely would have woke up) they left a notice saying I wasn't home.
Now I'm dealing with them again, I have $550 in computer hardware that has been in Des Moines Iowa for 2 days now. It hasn't been scanned or anything. I'm starting to think maybe one of the employees took the parts seeing as how my computer case has been scanned and is now on it's way to Chicago. Either way, I am going to ship with Fed Ex from now on I think. Unless USPS is an option for shipping. I am disgusted with UPS.

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9:32 am EDT
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UPS driver damaged my house with truck and insurance will not pay

On June 3 2008 UPS made a delivery to my house. In the process of leaving the driver drove through the branches of a tree next to my house. It had been raining and the branches were hanging low. As he proceeded into the tree a branch snagged on his truck and also on an overhead wire. The wire was attached to the side of the house. The wire was ripped down and siding was pulled from the house. Liberty Mutual, their insurer refused to pay for the damages saying it was an act of "Nature". After contacting my lawyer, he told me it was useless to sue them in small claims court as they would have it moved to regular court and a team of their lawyers would put me through "***". Evidently this is the way they treat all claims against them.

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larry sellman
Churchton, US
Nov 10, 2011 6:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ups delivered me a package on 10-29-11 on his way out he hit my light pole trying to make a right hand turn ! i called my insurance company they told me to call ups i called them and told them what happen -they told me they would send someone out the next day -nobody showed up ! called again two days later they told me they would come out the next day no show ! came out the day after that, still trying to find away to said there driver didn't do it -even after the tire marks matched the marks on the pole took pictures -they try to make that same turn with out going across the line couldn't . never called me back it a week tomorrow when they came out. tracking # on package -1z3x29830391020593 what can i do to have ups pay for damage? ljsellman@aacps.org

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JoeBlow
, US
Jun 01, 2009 4:00 pm EDT

UPS drops the package off 15 miles from my house, doesnt call and leaves a note in my mailbox about the package being delivered. Very frusterating, out of the last maybe 5 packages i've ordered, 4 were delivered to a store 15 miles from my house!

Also, I just payed for the overnighter last Friday, and Well its monday about 1 pm and I still don't know where the heck my package is.

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jdoe
Mobile, US
Feb 21, 2009 7:46 pm EST

To the dog people, keep your dogs fenced in as you're supposed to for both your dogs and for other people. Courts will find you liable, not the drivers.

To the branches person, same thing. If your branches are hanging over your driveway, too bad. It's your responsibility.

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Colin Campbell
,
Nov 20, 2008 8:22 pm EST

UPS just killed my dog in CA today...driver said did not know that he drove over my 80lb dog...who drives a vehicle and cannot feel when they hit a bump. My dog was left dead and crushed on my driveway for me to come home to and then bury in my yard...do not let these guys on your driveway.

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RITA C BENSON
,
Oct 16, 2008 11:20 am EDT

YESTERDAY A UPS TRUCK WAS DELIVERING A PKG TO A NEIGHBOR WHO WAS NOT HOME APPARANTLY HE WAS SPEEDING DOWN HIS DRIVEWAY AND KILLED MY DOG HE CLAIMS HE WAS DOING 15 TO 20 MILES HE IS A LIAR THERE ARE SKID MARKS ALL OVER MY NEIGHBORS DRIVEWAY HE BROKE MY DOGS LEG AND HIP UPS TRUCKS ARE A MENACE ON THE ROAD BECAUSE THEY SPEED ALL THE TIME I HAVE SEEN THEM.
AT THAT SPEED HE COULD HAVE AVOIDED THE DOG THE DOG WENT UNDER HIS WHEEL BECAUSE HE COULD NOT STOP FOR SKIDDING HOW MANY OUT THERE HAVE SEEN SIMULAR SITUATIONS OUT THERE LIKE MINE I CALLED UPS TO COMPLAIN HAVE YET TO HEAR FROM THEM

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11:18 am EDT
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UPS - management

to all those that complain about UPS, 99.9% of complaints should go towards management. if you want to talk about people that dont give a ### then these are the people to complain about. i am a 16 year veteran with this company and management truly does not care about its employees and customers. its all about the numbers, put as many stops as you can on a...

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7:02 am EDT
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UPS Worst customer service

I paid $78 for next day air shipping which is supposed to get to a place by 10:30a.m. . 11:30a.m. rolls around, I call customer service and they tell me that there are zip code exceptions to that guarantee. I use UPS World Ship software to process my orders and there was no indication that this zip code was an exception. So, I paid $78 for a service that I could have paid $8 for and it would have been delivered at the exact same time. The supervisor I spoke to told me its my fault, I should have known, and she will not refund the difference. What horrible customer service UPS provides and unfortunately its not up to me to cancel our shipping account, or else I would have instantly. I recommend never using UPS, go with FedEx or DHL.

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Joshua Wells
gaa, US
Jul 16, 2013 3:30 pm EDT

Always go with USPS, Fed Ex, or DHL. UPS driver's tend to "lose" packages. I bet they make a lot of money selling stuff online.

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3:49 pm EDT

UPS scam artists

I ordered a package from Newport News on 6/24/08. Newport News said the package was shipped on 6/26/08 with a 5-7 day ETA. Should have been here 7/3/08 at the latest. When I checked the tracking number on the UPS website it said IN TRANSIT. When I called the tracking number into their 800 line, the automated system said the package was on it's way to me. When I spoke with a UPS customer service rep, she said the package was not going to be delivered until 7/9/08. This would be more than 2 weeks since I originally placed the order at Newport News. She went on to say that the 6/26 shipping date that Newport News had reported was in fact only the billing date and the package had not been received by UPS until 6/30. Now, why on Earth would they bill for the shipping before even receiving the package. It seems to me that someone let the package sit around the UPS warehouse before it was loaded on to the truck.

When I spoke with Newport News, they assured me the package had been shipped on 6/26 and should have arrived no later than 7/3/08. I have never had any problems with Newport News and am more inclined to believe them than the shoddy CSRs at UPS. When I asked if there was anyway they could speed up the delivery process, the UPS CSR, fatly denied anyway of doing so. When I offered to pay, she said I would have to contact the shipper. When I asked about an ETA after hypothetically speaking with the shipper and upgrading the shipping process, she said I have to ask the shipper. When I asked what if I upgraded to overnight shipping, could you get it to me overnight. she said I would STILL have to ask Newport News. How the heck are they going to know the ETA when even the carrier themselves could or would not give me that info.

SOMEBODY DOESN'T LIKE TO DO ANY MORE WORK THAN THEY HAVE TOOO. BOO HOO FOR YOU, UPS!

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Amanda
,
Oct 07, 2008 11:48 pm EDT

The billing information scan is when the shipper uploads the data from their system to UPS' system. This is not necessarily when UPS receives the package. This happens a lot, where shippers upload the billing info or manifest but UPS does not actually get the package that same day. Once a package enters the UPS network it cannot be upgraded to a "faster" service. This is because packages are inaccessible once they are in transit. You have to realize that UPS transports A LOT of packages. These packages are loaded into tractor trailers or on airplanes and UPS cannot offload thousands of packages to search for ONE particular package.

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8:44 am EDT
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UPS management are corrupt and liars

UPS Management are corrupt and liars. They lie to there employees and stab them in the back. They make promises to employees just to get what they want. All they care about is getting the almighty dollar. They take advantage of there pt-time employees since they are the lowest paid. A personal conversation with a High up manager was not kept confidential. The people you don't do there job get praised and the honest people who do there job get the bad end of the stick. They rehire employees after they have been fired several times for harassment. Management change numbers to make them look better than really are. Safety is not the utmost concern. They work employees when they are injured or try and talk to them out of going to the doctors to avoid an injury. These comments came actually from recent employees that were employed by UPS and some that are still employed.

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Pierce Hart
Halifax, CA
Nov 07, 2009 3:34 pm EST

They certainly lied to me. And then lied to cover up the first lies. And then blamed a partner company. And then blamed a driver. UPS management were too stupid to do a simple express courier from Toronto to Halifax. They ended up ground shipping it by picking it up in downtown Toronto, taking it to Mississauga, then to Concord, the far other side of Toronto, thence to Dieppe, New Brunswick, and then, by donkey cart, I think, by the soiled beat up look of it, to Dartmouth, NS, and finally to Halifax, just one week to the hour after guaranteeing "overnight early am delivery". As a consequence, I had to forfeit my flight to India, a once in a lifetime opportunity for me, for which I had already paid all my airfares, hotels, meals, tours, etc. About $4135.00. Beyond stupid. That's why they're the most sued company on the continent.

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

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In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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