UPS
reviews and complaints

Twice we paid a lot of money to have a package sent next day - it was perishable items - did not get to the customer on time - UPS said they would reimburse the cost - they did not, either time - then proceeded to rebilled the amount and said they they would close our account if it was not paid. When you try to call the 800 number they would transfer you to wrong departments and have spent hours on the phone trying to talk to someone - everyone said it was not their department and would put you back into the automatic system, only to get another person that said that was not their department. When you do talk to someone - they could not understand you and you had a hard time understanding them. the two Shipments costed us over $260.00 dollars for two very small packages - this is ridiculous - UPS is over charging and don't stand behind your shipping. If I could find another shipping company that guarantees next day, I would leave UPS in a heartbeat.

Dear UPS Representative,

I phoned your [protected] number and logged a complaint on 01-11-2023 and was told I would receive a call back for follow up. That never happened.

The reason for my complaint is one of your drivers delivering a package in the Bayridge neighborhood was speeding through the neighborhood. The package was not being delivered to me. But while walking to our mailboxes, I had to step back in fear I could be hit. We have a posted speed limit of 15 MPH all throughout the neighborhood, as well many children. I shouted at the driver to SLOW DOWN, and he shouted back at me something I could not hear, and he continued on at a high rate of speed. This incident occurred on 01-11-2023 at 3:05 PM ET, Brown truck License# GGA 337 We have had a lot of problems in the neighborhood in the past with this same issue. But what's worse is your driver's behavior.

This must be stopped, and I do expect a call back.

Thank you,

David Rankin
1115 Corbin Circle SW
Palm Bay, FL, 32908
Ph# [protected]

There is no way to reach anyone in management or in the us, they keep it this way because they know they are [censored] and that their foreign reps are totally inept! Polite but totally clueless! I tried to reach anyone in management or in the united states to call me. I'm tired of dealing w/ their foreign call centers! I spent most of yesterday w 7 (seven) of their reps talking me through the process of opening an account & arranging a return shipment; all promising me that the driver would have the label... Guess what? The driver showed up w/ no label! Now i'm on w/ another foreign call center & she's telling me that I have to start all over again & that all of the 7 reps yesterday were wrong... Wtf? Seriously do any of these people have any clue? (oh by the way, their system says "your pick up was successfully completed" ([censored]!) & the shipping charges already applied to my cc? I'll just go w/ anyone else!

I ordered some bakery items from Sicily, Italy on 12/17/2022 which was shipped on 12/20/2022. According to the tracking it arrived at the UPS Louisville, KY location on 12/26/2022 where it remained for 12 days. The tracking showed multiple scans at the same warehouse across different times and days. On 1/3/2023, after multiple phone attempts, I sent an email explaining the problem and was told that it was being held up by US Customs. I found this to be suspect since bakery items are allowed to come into the country and I've never had problems before. On 1/4/2023, I contacted US Customs and was told they were not holding it up and that they inspect packages when they are presented to them by UPS. I again contacted UPS explaining what customs had relayed to me and asked them to please present the package to them for clearance. On 1/5/2023 I received a notice from UPS: "The status of your package has changed. Exception Reason: UPS is preparing your package for clearance. We will notify you if additional information is needed." I continued to track the details of the package and showed it being "in transit", but the next day it showed it again as scanned in the warehouse in KY. on 1/7/2023, I once again contacted UPS via email and inquired why this package was being held hostage and that the contents would be stale by the time they arrived. On 1/8/2023 I was notified that it was in transit and would be delivered on 1/9/2023. When I went back to the tracking information, it showed when the label was created and when it left the warehouse, but all interim scans, dates and times had been removed. The package was at the Louisville warehouse from 12/27/2022 until 1/8/2023.

My name is Katerinal, I`m a manager in Rollun LLC company

For 3! months I`m trying to get a phone call from our sales representative but no one contacting us not by email not by phone ( we have business account) . I used customer service line, i used emailing and used chatbot on the website but i`m still on the same stage. I have almost all the registration numbers saved.

Every time I`m getting a promise to get a call "today" but nothing happens.

I never had such an issue with any other company we tried to work with.

On Friday, January 6 2023 at 9:25 AM, a UPS driver backed into my driveway towards my garage to deliver a refrigerator. I left my garage door open so the driver would leave the package inside the garage rather than on the porch or anywhere else. While backing in, he hit my garage overhang in several places. He damaged the wood. He damaged two vents. There are multiple impressions where the top corners of the truck made contact with the overhang. I've called, tried to chat, and emailed UPS and can't get anywhere. They keep asking if it's damage to a package. It's worse - it's damage to my home.

I spoke the truth to someone in the office at the Sherman, TX location, and found that the words "your drivers lie and lazy" will end in you never again receiving shipments from UPS.

I am a 73 yr old widow that maintains a small hobby farm on acreage. I am calm, rational, ethical, moral and always try to look out for the other guy and offer help wherever I can. I sponsor 2 children through the Compassion International program, and have rescued animals wherever and whenever I can. I am NOT a bad person.

UPS however, has labeled me as hostile and will not deliver any parcels to my home.

Why? Because out of great frustration with UPS and their terrible service as of late, I spoke the truth to someone in the office at the Sherman, TX location and found that the words "your drivers lie and are lazy" will end in your never again receiving shipments from UPS. Even if those words definitely describe some of their people.

Office lady also seemed truly stunned, and irritated, that I would request the delivery be made during sunlit times of the day. On a farm, when it gets dark it is really dark! I want to see who is walking up to my door, and by the same measure, they should want to be able to see where they are driving. I do not have a 2 mile paved circle drive. We just have 10 acres of ground to drive on. No one needs to back down a long drive. They just need to be able to see where they are going and what might be in front of their vehicle. I do not like the delivery hours now that can be up to 9 pm.

I have lived on this property for over 20 years and have had absolutely great delivery men and women working for UPS over the years. I have in fact given many of them gifts for their children, or snacks and or gifts for themselves to thank them for the awesome service they have given me, and have considered them to actually be friends! That was when UPS left the route alone long enough that we could actually get to know our delivery people.

I do not know what has happened to the companies such as UPS that have monopolized over smaller companies, but they have no concern for their customers. I know I have no leverage with these big guys as they do not need my business - it is I who needs them. So it is extremely frustrating that finally reaching a boiling point due to bad service over and over, has resulted in my being blacklisted. Believe me, I feel the power that they weld, and it is not good.

I have no idea at this point how to retrieve at least 2 shipments that have been placed on a hold due to the new "do not deliver to..." status for my address.

I have paid to have the packages delivered to my home, and do not feel it is fair to ask me to drive the 30 miles to go pick it up. Especially when the woman I spoke to at the UPS office in Sherman, was just as "hostile" if not more than I was. I am actually snickering as I type the word hostile. Goodness, is it the new

political correctness way of speaking that I betrayed, that has caused this ridiculous situation?

this ups driver drove from california to wyoming to deliver i have paid for his truck to be repaired and living expenses and a few things i dont thing i shou,ld have like a drivers license and speading tickets it has taken him 9 moths and he stilll hasnt deliverenow his excuse is he needs 50 for phone but his phone works fine i have spent 10 k and he still hasnt delivered and says he wont till he gets his 50 i tolld him fine wait for for few days ill get he says no i am going hom e he works out of la his namd is michael andand hes from spain i want my 10 k if he is not going to deliver like he said he was nhow i think if a person is willing to do this that driver shoukd do what he says he is going to do

December 2022 My son was visiting my home and had a psychotic episode when ups driver pulled in my driveway the driver lied and said my son pulled a gun on him which was false the driver never got out the truck nor did my son approach the truck. if any of this was true why didnt ups press charges? now I cant recieve any packages from them.went to the ups warehouse to talk to management and was told to bad. i tried to explain my son doesnt live at my address and that it was unfair that i was being punish for someone with mental issue who doesnt live at my address and was told oh well. this is unfair and unjust.

My family sent me a parcel which arrived to Thailand UPS before Dec 12, 2022. Since December 12, UPS has continuously requested more and more information from me (32 emails so far), incl. pictures of the items in the parcel (which I obviously don't have as I haven't received the parcel yet), financial receipts of the items, brand names of the items and exact materials of some of the items.

In addition, UPS has asked me to go to the Thai customs office twice to update my information (for one of these visits I had to cancel my holiday and fly back to Bangkok). The reason for these visits to the customs was that UPS could not deliver the parcel because my middle name (which I never use) was not in the customs system. I have never had such an issue with a parcel, and never had to go to customs to update my details to receive a parcel.

The parcel contains some food items which have gone bad during this handling of the parcel.

All this has taken over 3 weeks and now UPS is charging me over 6,400 Thai baht (nearly 190 USD) for fees which includes storage charges (over 3,000 THB), warehouse fees and formalities service fees among other customs fees, majority of which are due to the extremely unprofessional and slow handling of the release and delivery of this parcel by UPS which has caused the storage charges to skyrocket.

The parcel doesn't have a high financial value (1000 THB) but contains an item that has of great sentimental value to me so I do not wish the parcel to be destroyed and would like it to be delivered ASAP as I have spend countless hours trying to solve the issues and UPS has not been helpful.

I would like UPS to reimburse me the value of the fees they are asking, incl. the value of the food items that have gone bad during these 3 weeks that this process has taken so in total of 7,416.5 THB.

08/05/2022 shipped package via tracking # 1Z14V49E0300778497 to Teresa Thompson 6063 Malloy Ave. Ferndale WA.[protected] item arrived broken. Buyer had me issue her a refund and another return shipping ticket - which I did under tracking # 1Z9D31TJ0320021019 Contacted claims was issued Claim# [protected]. Was asked to send photos, letters, prove etc. which I complied to all.

Now the "CHASE" begins because nobody seems to follow up or even try to resolve. I could write a book on the excuses I have received but I won't bore you with complaints about the staff being untrained and hard to communicate with over the phone and US mail. I resent documents to "[protected]@UPS.com" only to be ignored AGAIN. It is now January of 2023 and I still have an open unpaid unresolved claim issue from August of 2022. What I do have is enough paper to start a bond fire and a broken LLadro figurine from Spain Valve of $300 plus shipping cost of $25 twice. I have the item for inspection with the shipping box etc. I am a 100% disabled Vietnam Veteran and by selling some items on eBay and Marketplace I can get a few extra dollars. What I don't need is the extra stress and drama that is being given to me by the Claims Department at UPS. Do I lose $350 and say OH WELL let's use USPS or Fed EX instead? The money might not mean much to some but for me its the difference of eating hot dogs or my words

I received my Amazon order last week and it was delivered by UPS, and this is the service that I received. (see attached video). This is unacceptable and yes there is snow on my sidewalk.

We had a snowstorm the day prior, and the snow drifted the next day due to the high winds. As you can see by looking at his boots, the snow was not deep. Even if it was, you do not throw someone's order 10 feet to deliver.

He could have just sat the package at the corner of my garage if he was afraid of getting snow on his boots during a snowstorm in Minnesota.

I had two boxes sent to me via UPS from Ohio. Sent to Ottawa, ON.

The first one showed duties and taxes owed. I promptly paid this and expected the delivery in the next day or two.

It has now been eight days, that a next day air parcel has been sitting in some UPS warehouse. Due to missing one connection! Now the same story is being repeated on the next one!

I can never get any assistance from any of the offshore CSRs. I can never get transferred to a Supervisor either!

Please assist me.

Tracking Nos.

M2545030535

M2545030606

Good afternoon,

For over 6 months now my packages have not been delivered to my house and are always delivered to a random Autoparts store. I've contacted UPS countless times to see if we can receive our packages and to no avail. They always just get marked as delivery attempted and are dropped off at this random store. I've contacted customer service and the answers are always the same. There's never any resolution whatsoever. I work from home so I would know if the driver ever attempted to deliver the packages. This is the Buford, GA location and apparently their customer service line is not up and running for that specific distribution center yet. I called the auto parts store and they stated that this happens all the time to many people in this general area so we're not the only ones dealing with this. I'm immunocompromised so going into a store puts me at risk and it shouldn't. UPS should do better and at this point it seems like false advertisement of the company stating that you will receive your delivery when it's dropped off at a random location and never attempted. Your at-risk customers deserve better, and people order online because accessibility is not always an option. If I didn't have to use this service, I wouldn't ever again but unfortunately, I and many other at-risk people have to. The assumption that people can just put themselves at risk during a pandemic is a failure on your company policies and UPS really should aim to do better for their at-risk customers. We're still in a global pandemic and UPS's failure to uphold service for at risk customers is disappointing. Do better for the immunocompromised people that have no choice but to utilize your service. This is ableist and at-risk customers should not have to jeopardize their individual health due to a lack of care from this company.

Dec. 2022 - I've tried more than 15 times in the past three days to simply create a vacation hold. I have a UPS account and a UPS My Choice account, but every time I went to My Choice, the only option was to create a new account. When I did that, the response was that I'd have to wait four hours for them to process what they called a change I had made earlier, which is not the case.

I tried creating all new accounts with different email accounts and phone numbers - same result.

I did a chat and had UPS call me = I was cut off as soon as I answered.

I'm now receiving packages at my house while I'm 2000 miles away.

I see many similar complaints from others.

On December 1, 2022, I had a letter shipped to me from Cashiers, NC to Bellingham, WA that was paid for and labeled as, “ Next Day Air “. It was expected to arrive the following day by 9:00 pm. I was given a tracking number, by 10:00 am so I assumed my NEXT DAY AIR envelope would go out that day. But according to the tracking info shown from “Stork, Wrap & Ship “ in Cashires, NC it wasn’t picked up until 16:17 and wasn’t scanned again until 19:19 on 12/1/22? Sylvan, NC is only 15-20 minutes away from Cashires.?! When it did not show up by 9pm on the 2nd of December I tried to file a lost package online, but I failed at my attemptS. So I got help on 12/2/22 creating a lost package/envelope on the 3rd of December. It sat for 2 days

In Sylva, NC until 19:46 on 12/5/22 and Finally departed Sylva, NC at 19:46, BUT it was still on the ground when it reached South Carolina? Over 102 plus miles from Sylva, NC?! It left Sylva, NC at 19:46 on 12/5/22 and arrived 2 hours later in Greer, SC at 21:34. Still, it was still on the ground when it departed Greer, SC and drove to Greenville, SC. I kept receiving text messages and emails in reference to its location STILL on the ground? And it was “ On its Way?” On the ground. From Greenville, NC my “Next Day Air” envelope, which is not cheap to pay for, arrived in Kentucky?! It arrived at 0:04 on 12/6/22, 4 days behind its scheduled arrival in Bellingham, Wa, it arrived in Louisville, KY and from there? I had missed my scheduled surgery on 12/3/22 because the papers I needed Prior to surgery, were MIA?! I was told Numerous Times, that it was “ On Its Way.” Which according to the tracking records of my Next Day Air envelope, 1Z2E809W0150673074, never left the ground and traveled thru 3 states, NORTH CAROLINA, SOUTH CAROLINA And never left Louisville, KY? Why it never left the ground, I can not understand. Especially after being kept on a roller coaster ride from hell, being told that it “ Got put in the wrong bundle” on 12/5/22 that it was in Louisville, KY and it was on its way. I am disabled, I’ve had 3 major surgeries on my spine to repair the damage done to my spinal cord, a partial break, was paralyzed from the waist Down, spent 2 months in the hospital, had to learn how to walk again…. Why, after all of the hardships I’ve been thru, I was let down and I was kept anxiously waiting on my mail, being told it’s on its way, it’s lost Again, it will arrive by 9pm on 12/6/22. None of what I was told mattered. The holidays have been dark for me the last 5 1/2 years and I was ready and positive that after 12/3/22 I would not be free of going thru much pain and, fingers crossed, 2023 would be a fresh year with no mountains to climb to get back what’s left of my abilities, but Nope! If anything is going to go wrong, it will happen to me.

RETAILER SHIPPED my package on the 12/16, 3 day select, supposed to come yesterday, i go to track it to see what time and it says delays due to severe weather. So i call them, after arguing with the idiotic bot they have answering the phone, I finally get a human. I want to know where it is stuck because of severe weather, they say Meadowlands NJ. Which after checking with the weather channel had no severe weather all weekend or yesterday. They had no answer for me. They are the least helpful of all the shipping companies and the least reliable. They are worse than Fedex, which is sayng something. They lie thru their teeth and still no expected delivery date as of today. I had to file a lost package claim. They better find it and get it here before 12/24 or I'm filing a lawsuit for fraud, putting me thru severe emotional distress and for the total amount of the shipment contents and shipping fees I paid.

Box that was supposed to contain a silver iphone 14 Pro was just delivered 12/17/22 at 1:41 pm CST (along with another iphone). Both boxes were picked up immediately after delivery. One box was empty and had obviously been opened on the bottom and then resealed.

UPS tracking number for the empty box is 1Z [protected]

UPS has been notified and a complaint lodged

Verizon order 4751721

One of your drivers ran through my fence. How can I get it fixed

EJ Brett [protected]@icloud.com

when your driver backed up to turn around he backed over the fence also one of your drivers used my back drive way to turn a round and backed into the gate pushing it off the track so had to take the track off reline it put the gate back on I did not see this happen but the tire tracks left in the dirt matched the ones one the UPS truck NOW maybe this does not sound like much to you BUT I'm in a wheelchair and it was a [censored] to do and I'm 81years young

One of your drivers is delivering packages across the street and using my driveway as a turn around.
I have a circular driveway and the driver figures he can use this driveway to turn around instead of using your customers driveway.
I live on a dead end street so all drivers need to do a three point turn a get off the street, all except your driver.
The address of the incident is 23 Irvine Road with packages being delivered across the road.
Todays package was delivered at 1:45 p.
I filed a previous complaint on December 2, 2022 File #C-[protected] the lady I spoke to said she would have someone call back the next day but I received no reply.
I figured someone had addressed the issue.
The same thing happened again today File #[protected].
This needs to be resolved or I will be filing trespassing charges.
The driver is also driving over the curb and destroying my lawn.