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I have been reading many of the complaints that are included in this site and would like to share and sympathize. I worked for UPS from 1985 until 2002 as a delivery driver. UPS changed dramatically after the death of its founder Jim Casey in 1987. From that day forward nothing mattered to management other than the almighty dollar. Customer service is a joke. Employees are treated like slaves. Working conditions are third world at best. UPS had a solid reputation during the late 80's and early 90's but there was a dramatic shift to the bottom line at all costs. Early on management was promoted from within but as all companies move toward a lower wage this trend stopped. This is by far the worst place I ever worked in my life. Supervisors who are in way over their heads is the norm. Safety is a afterthought. Most centers need to be audited by OSHA. But employees who speak up or take action are targeted for suspension and termination. Work weeks of 55+ hours for drivers is a regular occurrence. Let me explain in detail. As a driver you could start work at 8:30am and will not be off the street until 9:30 or 10:00pm. Fatigue is commonplace. During my time I nodded off routinely when I was driving. Safety at UPS is a smokescreen. Prozac is taken like candy by drivers, divorce is ramped, hypertension is common, production levels are unrealistic, management is unskilled and combative, and injury is considered weakness and lazy. I spent 17 years at this "hell hole" and was paid very well for my services. But I came to the realization that it was just not worth it. I quit and am happier for it. Most complaints that you may have are a direct result of a poorly managed company where stress is used as a tool for greater production, no matter what the cost to employee or consumer.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you have a reciept and a copy of the Tracking number showing when it arrived at the center and when you actually picked up pkg you can file a complaint and they will refund your money. I would also include what you saw at he center. When you file a complaint through the 800 number it is likely someone incharge of the state will recieve a copy. Most centers get in majorhot water if they have more that 2 complaints a month. Depending on the size of the center. It sounds like the center manager is not doing a very good job and even if you dont ever ship UPS again it might could save someone else going through the same thing. But if complaints do get to the right hands things to not change or improve. Just a suggestion. Im sorry you had such a bad experience.
I have been a customer of UPS for twenty-nine years and all I can say is the former UPS employee from Missouri is absolutely right about the goings on behind the scenes at UPS. It is the same way in Alabama as well.
Always good to hear from the "inside"... I often wonder about the drivers and I hear stories about how they can't go home until they have finished their deliveries for the day.
Same problem different day on help sent back to shipper witch is kind of funny UPS is the shipping company the company who sent the package to me is the sender not the shipper ?
They don't help and should have used the mail !
M Carroll
West Chester PA
I worked for UPS for three years, two and half as a supervisor (Upstate New York). They break every labor law imaginable. I had to file a sexual harassment suit when my boss called me on a vacation week. 3 times in 24 hours, two of which were at 1am and 3am and he called me a "f-in cu*t". They have such uneducated package handlers working for them that they don't think anyone knows the law, and that they can treat people like dirt. And it's sad that they get away with it.
They've got so much money to brainwash people with advertising that surprise, it works! Advertising and brainwashing is the name of the game now'a'days. Not laws.
I would NEVER ship or support this company in ANY way.
To prove a point managers would throw dell computers around the warehouse. They would scream that they would f***ing kill employees every single night. They would talk about f***ing females in front of the 10 females in the entire warehouse.
Seriously, it is the grossest company I have ever known of.
If any employee brought in a camera, or if anyone actually did a real audit of UPS in upstate NY, they would be shut down without a doubt.
I would testify in anyway I could be of assistance.
Oh yeah, and concerning customers. They refused to give out a number. I worked in the office sometimes with clerks, and seriously customers are an annoyance and joke to them.
Hi Kevin:
Wow - sorry to hear you've had a real problem getting your shipment delivered. I work with UPS Public Relations and I'd like to help. Please contact me at upsfeedback@ups.com with your contact details and tracking number.
Looking forward to hearing from you.
Debbie Curtis-Magley
UPS Public Relations