As a long-time user of TurboTax, at least 11 years, I have finally had enough. This year I was only able to e-file three returns (five are supposedly included in the price) before the software cut me off, saying that I had already filed five. Customer support said, "sorry, we hear that there is a problem with that but there's nothing we can do other than tell you to print and file by mail."
My attempts to be reimbursed for the e-file fee after redoing the return online with another provider were ignored; responses to emails were canned replies and to make matters worse, sent from no-reply addresses so that I had to re-enter everything in a new submission if I wished to continue the conversation.
This problem only increases my displeasure with this company. I have used the basic version for years since I live in a state that does not have a state income tax. This year, I was forced to buy the deluxe edition even though my tax status has not changed. If they would concentrate their efforts on trying to produce a good product instead of figuring out ways to charge more, they would be better off. I will never use any of their products again!