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Wells Fargo Home Mortgage Complaints - They Don't Care

Review all Wells Fargo Home Mortgage complaints

Wells Fargo Home Mortgage

Posted: 2009-01-15 by   Mike
They Don't Care
Complaint Rating:  100 % with 5 votes
Company information:
Orefield, Pennsylvania
United States

Back in October I had telephoned Wells Fargo about my mortgage payments because I foresaw a financial problem occurring in the months to come. I tried to get my loan modified to stay in good standing with my payments and all they wanted to do was make me agree to a "Promise to Pay Program", basically stating that I promised to pay them if I fell behind on any month (s). They also referred me to credit counseling, when my situation had nothing to do with credit counseling, but more so with the way that they economy was going. Business is slow, especially for me, I am a truck driver and business has been horrible, I mainly deliver building material, such as sheet rock, roofing shingles, etc. and since the economy is so bad, no one is buying homes, which means that no one is building, which means that I am pretty much out of a job. Hopefully Wells Fargo will wake up and take a look around at what really is going on in the world today...
Comments United States Loans
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 243 days ago by   Paul 0 Votes
QUOTE FROM ANOTHER POST: " Worst customer service I have ever experienced, unprofessional, incompetent and unexperienced loan officers"

THAT DOESN'T EVEN BEGIN TO COVER THE HALF OF THESE LYING THEIVES PROBLEMS!

I called MONTHS ahead of problems I forsaw concerning money and my payments on the house... I can't even begin to desribe the shabby, unprofessional treatment we've suffered at these clowns hands.

They are hands down the biggest liers and untrained people I've ever encountered in the business world.

Their reps will say ANYTHING what so ever to make you think they are helping you when in fact they are just jerking you around with no intention wha so ever of actually doing anything to assist you.

I personally believe this is done to make it appear to the goverment agencies that they ATTEMPTED to help you... this then covers their ass for taking the bailout money the were SUPPOSED to use to help distressed homowners with but instead used to buy other assets to build their own business worth!!

We made literally DOZENS of calls to them and got nothing but one run around after another, told the previously submitted documents had been lost no less than 10 times, connected to the wrong departments over 3 dozen times when calling, even had one little asshole submitt a Loan application against us when we were only trying to contact Loss Mitigation to try to work something out??!! (Please note, due to being transfered to the wrong people SO many times before I asked the little asshole no less than 3 TIMES, POINT BLANK, ARE YOU WITH LOSS MITIGATION? AND WAS TOLD 3 TIMES POINT BLANK, "YES, YOU ARE IN HE RIGHT DEPATMENT", he then proceeded to make me give him all our financial info yet AGAIN, for the 10 time, taking over an hour to give it to him, THEN he tells me "Sorry, they have declined your loan application."

I about had a seizure from the anger he caused me after realizing what he had just done.

These people are the most poorly trained and least skilled Customer Service Reps I have EVER DEALT WITH. I'm fairly certain there are being told something along the lines of " Take the call, the more volume we generate and show the better defense we have to show we are "trying to help people. Of course DON'T actually do ANYTHING that actually helps anyone in trouble!"

BULLSHIT, plain and simple.

We are giving tem ONE LAST SHOT to negotiate in good faith on this loan modification and if they screw it up that's that, we are filing Bankruptcy and letting a freaking Judge set them straight - I'm sick of dealing with their dishonesty and dirty dealings!
 166 days ago by   pissed off 0 Votes
If you are trying to AVOID the situation everyone else is in don't go to Wells Fargo. They don't care. The Home Assist Program is shit. It is a scam to make more money. Someone needs to monitor these banks to ensure they are "assisting" people instead of making there economic situation worse. I have been waiting 3 months to hear about my assistance and they tell me I was initially refused because of my debt to income and am being considered for another program. I got someone who told me I could temporarily lower my payment for 6 mths but pay a balloon payment at the end if I missed any of the lowered payments. I agreed to this and was transfered to someone else that told me that the balloon payment was due whether or not I missed a payment, besides that it would be put on my credit as a bad mark. The balloon payment was more that what the savings I would be getting. They said well it can be spread out and paid later. I thought that kind of thinking is why we got into this mess. The original person told me I wouldn't foreclose I could just go to short sale. The point is no one can sell a house now and doesn't want to lose their house under any circumstances. This was a 20 something that probably lives at home with mommy & daddy and has no clue how this feels. The STIMULUS means lets stimulate the banks not the people who are suffering due to others greed. I bought my house for $65000.000 and live within my means and pay my bills on time but am being punished for not allowing my situation to get worse.

JUST PLAIN PISSED!
 111 days ago by   FED UP IN BROOKLYN 0 Votes
I want to know how Wells Fargo is allowed to get away with this???? I am having the same problem with them as all the other poor souls who made posts to this website. Who can help us? Who will make Wells Fargo accountable for their actions? They are playing with peoples lives!!!

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