TD Bank review: overdraft fees?!? 52

I've been with Commerce Bank since 2002, and thought it was bad then, now it is worse than ever. Give you an example. When my company Direct Deposit a payroll, it used to post at midnight, now, it posts at 7AM the next day or later. That's not the end. When I pay bills online, from the time that I enter the amounts to Payees, to actually processing them, take 3 days for some, which "disappears" into the Twilight Zone until when the funds are low (thinking the $ went out already from online checking) then voila! Overdraft. So now, when I purchase something with a debit card, I am hit with 2x overdraft. Nice. I swear to God, TD Bank is scammers, crooks, you name it. Yesterday was the last straw, I would sue them if I had the time and money. They allow my debit charges on low funds to go through, then screw you with $35. Not only that, they make it difficult for me to get regular checks because I opened an account in NY, and I live in NJ, they can't "link" my savings and checking, and not able to get checks for me. Rep on the phone saids that "I need to go into a branch." Where? NY? NJ? They don't know. They suck, I hope they go bankrupt and the government don't bail them out. They are no different extortionists, scammers, and the like.

The fact that the complaints I see here are exactly the hell I am going through with TD Bank makes me believe that it is not just them being inept, but they are actually being very successful at stealing from their own clients.
Commerce Bank was great. They posted transactions so quickly to your account that you could always rely on Online Banking for an up-to-the-minute balance. You never got overdraft fees because they would simply deny the transaction if there were no funds.

TD is terrible. The balance that they list cannot be trusted, so you must therefore break out a pen and paper and manually balance your account. Then they opt you in automatically for overdraft protection which hits you with a $35 fee every time that you make a $2 charge that puts you in the negative (often after they've taken days to process a deposit or previous transaction).
I've tried to opt out 5 times for the overdraft protection and then still find overdraft fees. On the sixth time to the bank the manager told me that the Opt out was only for checks, not debit transactions---which is completely contrary to what each of the five previous bank employees told me and also contrary to the letter sent out by TD to inform me of each overdraft.

Yet TD continues to promote their 3-time "Best Customer Service" award by JD Power & Associates which wasn't even won by them. It was won by Commerce Bank and TD has since undone everything that Commerce did to win those awards.

EVERYONE, WRITE TO JD POWER AND TELL THEM THAT TD BETTER NOT WIN ANY AWARDS THIS YEAR!

I recently experienced the same issues as all of the above. I use my debit card exclusively and am credit card free. TD took it upon themselves to "as a courtesy" provide me with overdrafting with my debit card. I had already made up my mind to leave this bank after my retirement check was deposited on the first of the month which fell on a Saturday and had no access to it until Monday. Never with Commerce, your money was available on the first or the day before a holiday if it fell on the first.

After redirecting my payroll and retirement checks elsewhere, I started meticulously depleteing my TD account watching every dime making sure not to overdraw. Then I noticed the $10 under $100 fee. I called and asked them to waive the fee because I had been a customer for over 10 years and because I opened my account in DE, had never been charged a monthly fee. In NJ it had always been $10 so needless to say, I told others to go open their account in DE. I had an over 50 account where you got free money orders, safety deposit free for one year and half price after that which I enjoyed.
They then offered me the economy acct for $3 per month which I took knowing I was gonna close the account anyway.

The I went to the atm and withdrew $10 when I looked at the receipt it said $11 in the negative. By the time I checked the next day, I was $46 in the negative. Oh hellllll no.
I went to a branch and that is when I found out about the overdraft courtesy. I was like look, in the past if the money was not there I couldn't debit it. I want the fees off and I want them off now, I did not give you permission to put that on my account. They took it off and told me that another $35 was gonna hit but they could not take it off until it hit. I deposited $50 as a front cause I was getting the hell out of this bank cause they are crazy. A couple days later I withdrew $30 knowing that I had left enough for their $3 fee.

Today, something told me to call the bank and close my account. I called and checked my balance first, low and behold, it was negative $81. I flew downstairs to my computer cause I knew I had not written any checks. Well the $35 fee had hit, then they hit me for withdrawing the $30 another $35 and because I did not satisfy the $70 within 5 days they hit me with a $20 fee. OMG!

I called that bank and went through the roof. He agreed to clear the fees but I was not satisfied, I told them I was writing my Senators and Assemblymen because it was theft.
I asked to have the call escalated and when the gentleman got on the phone he went over my account meticulously all the way back to October. Guess what? TD had taken $140 out of my account in November for overdraft fees and I had completely overlooked it. It was for debit use. He was a nice gentleman and credited all of the money back and when I got off the phone, I had a $140 balance instead of -$81.

This bank is totally off kilter and that is why I got online and googled TD Bank complaints because I knew I was not the only one...TD will see me first thing in the morning and I will withdraw the whole $140 and gues what...I'M OUTTA HERE!

I EMPLORE EVERYONE TO JOIN A LOCAL OR DISTANT CREDIT UNION! Members own the credit union and make your voices heard when it comes to the fees.

This would be Bernie Madoff's dream ponzi bank. They are big on debit cards - not credit cards - and their ever shifting rules about how many DAYS it takes them to credit your account with a deposit versus how many SECONDS it takes them to debit your account are enough to bankrupt anyone with their ridiculous fees.

I have been to their local bank twice to tell them to stop paying anything that looks like an overdraft and yet they still keep doing it and if they occassionally (and randomly) stop payment, well they hit you with a fee for that "service." The only way to know what you balance really is is to go to their bank and get it printed out from one of those no human being machines. Their trick is to hold back deposits so you unknowingly get into a negative balance situation.

Today I visited to prepare to get the hell out of the Scam Bank of all time and found this out: if I withdrew my $5000 today, and if I had any outstanding credits due me in this post Christmas season, I wouldn't be getting the credit. They, even for a fee, wouldn't send me a check for said refund. So I am forced to stay there for yet another month though I will never again use their debit card or their checks. And soon I will be free at last.

And don't blame Canada. TD does not do business this way in Canada. Try blaming Barney Frank and friends who have made all of these slippery transactions legal in this country. He admits he is trying to bring capitalism to its knees and doesn't give a damn about how many just regular folks get wiped out along his march to communism.

The saddest part of this is Commerce Bank was such a people oriented enterprise that TD came in and just by manipulating computers has turn the honest Commerce into the Scam TD. It's so bad they are making mattresses look attractive!

I agree with "Pissed On" wholeheartedly. I just incurred numerous overdraft fees for using my Mac card when the account went negative.
These transactions should have been declined when the account went negative. They allow them to go through so they can make their $35.00 per transaction fee off of you.
I called the customer service line. The person with whom I spoke too, said I could "OPT OUT." This means I could sign a paper that would stop my account from going negative when using my MAC card.
My response was why did they not offer this to me when I opened the account. They did not even mention this to me at all.
Why must I be charged an exuberant amount of money before they reveal this secret to me.
And to all of those people out there who tell me to keep track of my check book. Well, I check my account on line on a daily basis. The problem is I see something totally different then what they see or what their computer sees. If I make a deposit today, it may count today or it may count tomorrow. It depends on how much they can get from me in fees if it does not count right away.
For instances, I deposited my wifes pay check yesterday. Her paycheck is drawn on TD Bank. For some strange reason, today I find out that because I did not have enough in my account to cover this check, they have to hold it for one business day. Now, conveniently, I am charged more overdraft fees. And my on line statement does not show any negative balances even after they took their $70.00 fees. But the customer service team sees it differently then we do. And conveniently, it cost me more in overdraft fees.
So, basically shove your "Keep your checkbook balanced and this will not happen" BS up your *^S

Your an IDIOT Maggie. With the computer systems today your account should be CURRENT to the second. There system is NOT. Furthermore, its BS how there computer system posts.

I just incurred 210 Late Fees for (6) debit transacti0ns that TOTALED less than $25.00. I also had a $175 check hit on the same day. Was I overdrawn YES. Was it my fault YES. But there "computer system posts from smallest amount first to largest amount" So I have (6) debit transactions of $2.33, $2.61, $4.51, etc. and get banged for $210 instead of one $35 fee for just the one check.

Bottome Line: They are out to "F" people!

I've had the same problem with the "overdraft protection" I declined the overdraft protection last month yet they still passed a transaction which I had on an auto deduct, which is bad enough but I'll take the $35 charge for my error. What I can't except is that I use my card for parking and most charges are $1.50. So 7 of these $1.50 charges were "pending" for 2 days before the overdraft. All of a sudden I have $280 in overdraft charges. Of course when you go in, it's your fault for not keeping track of your account, but if they had declined the charge ( by me opting out) as they were supposed to, it would never have been a problem. I feel like creating a new Drive through window and driving through the front door!

You can call call them as much as you want to get the overdraft protection off of your account and they won't take it off. I have never had so many problems with Commerce bank now that it is TD. When you call to settle the problem, they are rude and do not help. All i know is that I will never use this bank again. They do not keep their information up to date and they are not convenient if you ask me. All they've got going for them are their hours. I'll deal with shorter hours at a bank I can trust.

I DO NOT NEED OVERDRAFT PROTECTION. DECLINE MY CARD IF I DON'T HAVE THE MONEY. I EXPECT MY ACCOUNT BALANCE TO BE CORRECT WHEN I CHECK IT.

I do not have the time to jot down every purchase I make, if my account balance cannot be accurate when I call to check it, then this bank doesn't do me any good.

Maggie, you clueless girl. NO THEY SHOULD NOT CHARGE OVERDRAFT FEES if there is no money in the account. THEY SHOULD REJECT THE TRANSACTION! I've been with Commerce Bank since 1996. I'm out of here now that it became TD Bank.

Are you a simp Maggie? A debit card, in nature is based on the available funds. If the bank is not accounting the available funds correctly, then overdrafts should be on them. Do some research on the FDIC Funds Expediency Act before you open your ingnorant mouth.

I've had the same problem with the overdraft. They only charged me $70 though, for a $2 overdraft which wasn't even my fault, but we won't go there. I believe they shouldn't let you overdraft at all. Decline my card if you want, I just don't want to pay $35/day for a $2 overdraft! It's insane, I wouldn't be so mad if it was a $35 initial charge then $5/day after that.

I've been dealing with the TD Bank for over 20 years ... think your going to hear a story of a satisfied client, well believe me I"M NOT .. problem is what bank isn't a crook .. if the locksmith's could built a beet home lock I'd keep my money under the mattress ... just thinking about dealing with the bank makes my stomach turn !