TD Bank
reviews and complaints

I have a Health Savings Account with TD Bank, not by choice, but with my
former company. Knowing that I had large medical bills approaching,
less than a year ago I decided to save the money for those bills. I
have received a statement every month showing the correct balance, with
interest added every month. A few weeks ago, I attempted to pay a bill,
using up the balance of the account. Today I received my payment
remittance back, and the billing representative stated that the payment
was rejected. Called TD Bank and was told that the account was
inactive. I was told that a letter had been sent at some point in the
past three months - I never received any letter. Then I was told that
the only way I could reactivate the account is to go into a branch and
make a deposit. They will not reactivate it over the phone, even though
they are speaking directly to me. I made it clear that I am attempting
to pay a medical bill and that because they did this without notice,
that bill is now late and my credit has been dinged for it. They do not
care.

After opening my account online I still had 1 more direct deposit going into my old Prepaid account (Bluebird by American Express). After paying my bills out of that account I got a pre-authorized check for the remaining balance ($600). I went to the branch and deposited it with $100 cash back being told that the rest would be available in a day. On the 5th I went to the grocery store where my debit was declined. I called and was on the phone 30 minutes and was told I would be called back. She never did. Leaving my groceries at the store I went to the branch and was told he made a entry and it would be cleared the next day. Another lie. Yesterday I called again and was told there was nothing they could do. That explanation is absolutely ridiculous. I'm on Social Security and they won't even tell me why they won't give me my money or when.

11/01 - TDBANK wait times are really long. I finally got through the customer representative after being on hold for over 20 minutes. i needed website assistance so I was transferred for another 20 minutes wait period and then disconnected.

Terrible, I will be changing banks. Certainly NOT the most convenient bank in America

Annoying!

I woke up this morning to a voicemail asking to call the store, and no further information. I called, and spoke to a representative who said he would go get the person I needed since she was not currently busy. He wound up transferring my call to a blank line so I was waiting there for 2 hours before I hung up. I called back, not in the best mood for good reason, and the same guy picked up, and told me I was in the wrong for being upset. Finally, after arguing with that know-nothing, I wound up on the phone with the lady I needed to speak with. She just wanted to confirm my email address. She could easily have let me know that in the voicemail, because for that time when I was on hold I was worried something happened to my account, as its a savings account only. Overall the customer support was extremely poor, and unapologetic. I am closing the account immediately and changing accounts.

WATCH OUT FOR TD BANK THEM RUDE PEOPLE THAT WORK THEY NEEDS TO BE RETRAIN THEY CHARGE ME 8 OVERDRAWN 8 FEE OF 35$ FROM JULY 1ST 2013 TIL JULY 27TH 2013, SO I ADVICE PEOPLE OUT NOT TO BANK WITH THEN ...

I've been with TD Bank for 10 years. I use Quicken to pay my bills. In May TD Bank decided to block Quicken access in favor of their bill pay, which just doesn't work for me. I have 3 checking accounts and one savings account.

- It doesn't show my FUTURE balance, so I have to re-enter in Quicken to determine how much money I need to provide in each account
- It doesn't track my expense categories (for taxes), Quicken does.
- Since I have to continue to use Quicken to track expenses, I have to re-enter all transactions in Quicken (2nd time is undesired extra work)
- When it updates, TD bank doesn't match all my Quicken transactions, so I often have to correct the TD entry in Quicken (a 3rd time dealing with the same transaction - certainly not desirable)
- It doesn't allow enough time to make notes, I get logged off and have to re-start the entire TD session (Quicken doesn't log me off)
- I have to pay all TD bills in one account, then the 2nd account, and then the 3rd. (Quicken allows me to pay bills from any account in any order)

After trying to get satisfaction, the net result is that both local and regional TD Bank management didn't/couldn't/wouldn't do anything.

Chase Bank allows the use of Quicken direct connect and I'm moving all my accounts over there! They were very pleased I'm joining them.

I am trying to obtain a Mortgage from TD bank, and on my CLOSING DATE, now they want to call my employer to verify I still have a job. They already have verification of employment papers, stating my changes of continued employement are excellent, but I guess that is not good enough. We have a 2 hour drive (as we are on vacation) to get to this closing, not including the time it takers to get the certified check, but now they want this. They are incompetent and cannot do their job. ... have had to e-mail documents several times to the processor, but somehow they keep getting lost. TOTAL INCOMPETENCE!. I will be sending a letter to the CEO of TD bank to let them know how very unhappy we are with their service, and am advising anyone we know not to deal with this bank.

Back in early January, 2013, I called the bank to stop a payment on a check made to an auto loan, I feared the check had been lost in the mail over the Holidays, and gave them the check number, they processed the stop payment and charged me the fee, which I had absolutely no problem with. I expected it. Last week, I paid this months bill to the auto loan on the telephone authorizing the money to be taken out of the checking account, and the bank stopped the withdrawl saying there was a stop payment issued, even though they had allowed the withdrawl in January, February, March and April. I immediately calle dthe bank and they admitted that it was a mistake on their end, and categorized it as "human error." But, in the process, the customer serice was abysmal. The woman to whom I spoke was rude, degarding and extremely condescending on the phone, whne I called back to complain I was told that she handled the situation correctly, and they didn't believe she did anything wrong. Not only is this back charging fees which are horrendous but they are treating their customers like a pile of crap in the process of doing so.

My relatives have been having problems with this branch for years. The problem that it is known for is money (minus $10-20) gone missing after you deposit it in person. You will get a phone call after a few days saying the rep has miss counted the money or the money is missing. However, at the time of deposit, the rep counts it twice and confirms that it's correct.

Well I am a business owner with all the money that goes in daily it's hard to keep track so every morning I get up and check my accounts, if I need to pay a bill or a debt is coming out if needed I run to the bank in the AM for a quick deposit just so my account does not overdraft. Well that's exactly what I did this week ran to the bank to deposit money, everything was great showed no overdrafts than get a letter mailed 4 days later with $105.00 in overdraft fees than I check online and my account shows nothing with overdrafts but the woman on the phone lea who's supposed to be a supervisor said well because of a pending transaction that was being held that's what caused the overdraft of 3 other items that came in but again the funds have and were always in the account! As soon as I can i will be switching to chase because TD is definitely pissing me off...

Deposited my check after 2:00 aware that i could not use my funds (was told i could only use 100.00 for that day only) until the following day, so I did as told. I checked online that night and i was still in good standing. The next morning around 11:00 i checked online banking and to my surprise I was over drafted $170.00! I called the bank. They did not seem to care. I did not fully understand what was going on and what happened to my money. Before i knew it my overdraft fees was out of control. I decided to pay off my overdraft fees even though i know I was robbed by TD Bank. I plan on closing my account ASAP and maybe try to seek legal action! Please beware and stay away from this bank.

Took repeated visits to the bank and multiple phone calls, wasted a lot of time on the phone trying to get these dumbos to change one savings account to another type, and they still haven't done it. This is one of the worst banks I have seen. I should have heeded my alarm bells when I opened the account a few months ago, they did it fast but made a typo in my wife's name, the agent said, oops, I cannot correct it on the spot, we should have walked away right then and there but didn't (I had to spend time on the phone later and we had to come back in person because of the dumbo). I certainly do not recommend this bank to anyone.

I am very upset with TD Bank processors! They are forever being out and
changing what they need from me! Now they say they can't do anything for
me unless I give them $10, 000 for refinance closing costs! Ridiculous! I really wanted a local bank to help me! I thought they were the answer!

Like so many others TD Bank has been overcharging various fees. I worked 16 years in the banking industry in NYC and have never seen a bank finagle the debits like this bank does. Informed them that debits are done in date order not highest to lowest. You would think with a lawsuit on their hands they would try to appease their customers. When I questioned their tactics I was told that this is what I signed up for. Informed them that with the new year coming there will be a new back coming.

I deposited checks at the ATM and the amount in which was deposited P never received however, The money was taking out of my direct deposit account. My statement did show the deposits as well as the with draws as well as the full subtraction from my direct deposit account. I called and spoke to so many people about this problem. The results was that I was at fault and that I did receive the money in its full amount which there computer showed deposits, withdraws and all transaction, I was held accountable for my wrong doing but the majority of the money that was incorrectly subtracted from my account I never received.

After cashing my paycheck, I checked my account online. The teller made my paycheck a check agaist my account, and now the account was in the red. When I called and spoke to the VERY rude manager Lauren, she told me there was nothing she could do. I would like her to be repremended because now my son is sleeping in a dirty diaper since I can't go out and get any.

Bank officer admits to help steal customer’s identity, then bank sues customer
By Jessica Farrish
Heartland News Service
Jessica Farrish
Heartland News Service
A West Virginia businessman is being sued by the same South Carolina bank where his identity was stolen by a loan officer in 2006.
Bank officials at then-Carolina First Bank in Hilton Head, which is now TD Bank (NYSE: TD), also harmed his credit by knowingly reporting the bogus loan to national credit rating agencies, according to a countersuit filed by the victim’s attorneys.
Charles “Steve” McCue, 67, of Summersville and Lewisburg, was one of 18 victims in a fraudulent scheme that cost banks around $7 million, according to previously published reports.
“I was really flabbergasted that this could happen at a national bank, having been a national bank officer, stockholder and director (in the past), ” said McCue.
Blair Witkowski, a former CFB mortgage loan officer and vice-president, had obtained McCueʼs personal information from bank documents in 2006 and then forged a power of attorney, using McCueʼs name and credit history to ask for a loan of $300, 000. A notary public in the bank had signed off on the documents without McCue present, and CFB approved the loan in November 2006.
McCue knew nothing of the loan for several months.
Witkowski pled guilty in federal court in June to one count of conspiracy to commit bank fraud. Although he admitted to personally using the proceeds as part of a fraudulent scheme involving residential mortgages in four states, TD Bank wants McCue to cough up the $300, 000.
McCue said the bank’s attorneys had drawn up a forbearance agreement in 2007 and asked him to sign it.
“I’ve been in business since I was young, and I understand what a release of liability is, ” said McCue. “I’d never seen one as technical [as this one], and it threw up red flags for me.
“I was one of the only people who refused to sign it, ” he added. “I said, ʻNo, this is much deeper than that, and I want to find out what the hellʼs going on down there.ʼ”
McCue said he asked bank officials for his file, which was delivered, sanitized of all internal memoranda, after a lengthy delay.
“I asked them to notify the FBI that I was defrauded by their bank, and they did, ” he said.
When he refused to sign the forbearance agreement, McCue said, bank officials retaliated.
Although they knew Witkowski had illegally borrowed $300, 000 using McCueʼs identity, bank officials reported the bogus loan as delinquent to credit reporting agencies in an attempt to defame McCue, McCue said.
McCueʼs credit score plummeted from 752 to 566. He suffered a reduction of credit from $1 million to $750, 000, a loss of credit card lines from $70, 000 to $12, 000 with increased interest rates, and he has a higher interest associated with land purchase.
He’s also embarrassed and has suffered health issues due to stress, he added.
McCue at one time owned Wal-Mart shopping centers in Nicholas and Greenbrier counties.
He has filed a countersuit in Beaufort County, S.C., alleging that CFB, which is now TD Bank, N.A., used the Fair Credit Reporting Act to defame him.
McCue said bank officials have never released internal investigation documents that could potentially aid victims in understanding what happened.
“They’ve had 18 people that were misused by Witkowski and the contractors, and they didn’t offer to tell any of them, ” said McCue.
Although he initially faced 30 years in prison for his role in the fraud, Witkowski was ordered to serve 20 months and to pay more than $6.7 million in restitution.
McCue said the U.S. Attorney’s Office should take a closer look at CFB practices.
“I want to know why somebody’s head hasn’t rolled in that bank, ” said McCue. He added that he believes CFB officials have “swept this under the rug in several ways.”
Billy McGee of Nelson Mullins, the Columbia, S.C., firm representing the bank, was not immediately available for comment last week.
Ironically, the South Florida Business Journal reported in December that TD Bank was ordered to expedite a federal review of fraud alerts regarding Ponzi schemer Scott Rothstein’s former bank accounts to determine if they can be used at trial.
The order and sanction by U.S. District Judge Marcia Cooke is the latest unusual event in another civil trial where the bank is being sued for $27 million in losses suffered by Texas-based Coquina Investments, the South Florida Business Journal reported.
The Journal said banking and plaintiffs’ attorneys nationwide are watching the case as a possible bellwether.
In the Coquina civil case in Miami, defendant TD Bank was ordered by Cooke to ask the Office of the Comptroller of the Currency what information can be provided about any suspicious activity reports (SARs) or internal fraud alerts that flagged Rothstein’s accounts at TD Bank. Normally, SARs, which are designed to catch money launderers like the Ponzi schemer, are confidential.
TD Bank had not produced any SARs, but in May 2011 produced some internal fraud reports, the Business Journal reported. On the eve of the trial, some heavily redacted reports were produced – a timing that irritated the judge, the report said.
The issue of whether a bank’s fraud alerts can be used at trial has been hotly debated in Cooke’s courtroom.
“Victims around the country would be greatly encouraged if the plaintiffs are successful here in South Florida, ” said Charles Intriago, a Miami attorney and money-laundering expert, in the Business Journal’s story. “There’s very little jury sympathy for a bank, and right now is a rough time for a bank to be in front of a jury.”