Straight Talk is a provider of prepaid cellphone service.
I bought service and a phone from them. Because there was not a participating retailer in my area, Straight Talk would ship a phone to me via FedEx.
While the phone was in transit, I noticed that the shipping address that Straight Talk had on file for me was incorrect. Only the city and ZIP code were incorrect, so the needed change was minor.
I called Straight Talk, and I was told that it was company policy not to change addresses. The representatives indicated that my only possible recourse would be to contact FedEx to make the change.
Accordingly, I called FedEx. Of course, FedEx says that it cannot change the address because the shipper (i.e., Straight Talk) had placed special restrictions on the shipment. However, the rep from FedEx did say that if I could get a Straight Talk rep to call FedEx, then FedEx would change the address nonetheless.
I called Straight Talk back. Of course, I tell the rep to call FedEx. The rep indicates that she cannot do that because some "upper department" (whatever that means) has said she is not to do so.
For the second time, I call FedEx. Again, the rep says that all I need to do is get Straight Talk to make a 5-minute phone call to direct the address change. the change would be extremely simple if a Straight Talk rep would just make the call.
I make one last call to Straight Talk. This time, the rep indicates that changing the address isn't even possible. When I indicate that all he has to do is give FedEx a call, he simply repeatedly says, "That's not possible. " When I asked to speak to the rep's supervisor, I was put on hold indefinitely.
In addition, the reps were extremely difficult to understand because they knew little English.
For anyone who is thinking about cellular service, I would not consider Straight Talk. Avoid it at all costs because if you ever have a problem, you'll just be screwed with no recourse.