Found this when searching to see if others have had the problems I've had with Straight Talk. I have to agree with the above, my phone was cut off every renewal date when I first got the phone and I had to spend uncountless time on the phone to resolve; a rep in wireless store at Walmart even helped me one month...took him approx an hour and half himself to get my phone turned back on. Interesting enough they offered me a free month of service on the next renewal... upon service end date, my phone was cut off again and I never got the free month since the rep never logged it. So in total agreement with the complaints logged above; if you are reading this in order to make a decision whether or not to obtain ST service - yea, the service may be cheaper from a initial monetary point of view at first, but the time spent to resolve issues far exceeds that slight cost savings mirage. Another FYI - customer service (phone center) is also handled overseas in an intn'l country where the citizens are stereotypically known for NOT telling the truth. So you may get the friendliest CSR when calling with issues... but isn't that how most con-men operate?
btw, the service is 30 days, not a month, so you are basically paying for less service (time)... your renewal date comes around earlier and earlier.
Summed up, Straight Talk service is probably the worst, avoid if possible.