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Straight Talk Complaints & Reviews - Activation

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Straight Talk

Posted:    Hans Gerritsen

Activation

Complaint Rating:  80 % with 49 votes
Contact information:
Straight talk
United States
Straighttalk.com
Bought a cell phone from Walmart, try'd to activate that for 3 day's but it is still not done, they let you believe online that that is a 5 minute handling .
It is not, If it would work properly and fast as they say, would be nice but they cannot transfer numbers, as they say and then you are in trouble .
Sorry you have to wait 24 hrs and again and again and again .
I think you are directly connected with India, when you call customer service and by problems they have to call the USA, it sucks, big time .
Comments United States Mobile & Cell Phones
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 5th of Sep, 2009 by   bknblk 0 Votes
http://www.youtube.com/watch?v=rOtEQB-9tvk
 6th of Sep, 2009 by   jacm 0 Votes
I also bought a S T phone at Walmart. Activated the phone and card.
I still don't have service. S/T has given me hundreds of excuses.
I file a complaint the Consumer Affairs and the FCC.

Walmart, to there credit returned my money for the phone and the card.

No one at S/T can speak english. There home office is an off shore drilling platform in Mexico, with Indian operators.
 10th of Oct, 2009 by   2bdisappointed 0 Votes
I also purchased a Straight Talk phone from Walmart. At that time I had service with T-mobile and the phone was operational. I read the online description of the activation process and it said the process would only take a few hours to port my T-mobile number to Straight Talk unless it was a land land or there were problems with the current carrier(T-mobile). I called the Straight Talk activation number and was told when the porting was successful the T-Mobile line would be deactivated and I could use my Straight Talk phone with my previous T-Mobile number. Within a few hours my T-mobile phone was deactivated by T-mobile and that phone was unusable. I expected the Straight Talk phone to be ready to use within an hour or two after the deactivation of my T-Mobile line. However, when attempting to dial after that wait, I received the message "You do not have enough money in your account to place this call." I called Straight Talk and they advised it would take 24/48 hours and up to 7 days to complete the porting. I did not agree to being without a phone for this amount of time when I purchased the Straight Talk phone. I expected to a least have my T-mobile phone except for a few hours while the porting was completed. Now it had been 17 hours and I have been without phone service for at least 15 of those hours. This is completely unsatisfactory and not the way to gain any support or favorable advertising for Straight Talk.
 21st of Oct, 2009 by   NEYA 0 Votes
I APPRECIATE THESE POSTS BECAUSE I WAS CONSIDERING TRANSFERRING MY DAUGHTER'S & MY PHONES... THX
 24th of Oct, 2009 by   billi 0 Votes
they straight screwed me on the number transfer now it's aleast a 45 dollar problem but for sure there fault and would not correct it .
 26th of Oct, 2009 by   Aathoma 0 Votes
heck they WONT refund the card, tehy did refund tyhe money for the phone, but NOT the card
 24th of Nov, 2009 by   jayson81 0 Votes
I purchased a straight talk phone two days ago. I tried to activate it online since i have no phone and it said my serial number was incorrect. So i went to a pay phone down the street to call them, it said they were to busy so i tried again later and still busy. Finally got someone and they tranfered me to three different people and put me on hold more than five times to tell me I needed to fax them my reciept so they can try to fix it or to prove that i bought it. I am going to take this phone and the reciept right back to Walmart and hopefully get my money back so i can go back to AT&T. This was such a hassle, I do not recommend straight talk at all.
 1st of Dec, 2009 by   Doug Black 0 Votes
The exact same thing happened to me as to 2bdisappointed. The only difference is that I'm switching/porting from a verizon number.

The girl from India, who was very nice even though the connection was so bad, said the port still was not complete and that it could take up to seven days.

That's great, but I don't see why my other phone is disabled. The instructions left me to believe that if my phone was disabled then my should be good to go within an hour.
 20th of Dec, 2009 by   prestonlewis 0 Votes
I bought a ST phone from WalMart on Thursday and ported my Virgin Mobile number. The VM phone stopped working within 24 hours. ST says I have to wait 7 days to get service. Not "up to 7 days" but customer service says all ports have to wait 7 days for service.

I wish I had not chosen Straight Talk. Not having a cell phone for 1 week is not what I was expecting.
 27th of Dec, 2009 by   lvercillo 0 Votes
i am going thru same problem my number is showing on straight talk phone but no service i was led to believe that once my number was off on my net 10 that new phone would work lol on phone with straight talk for 1 hour trying to explaine that the number is in new phone however saying i don't have enough money in phone to place calls what a crock had to buy phone and minute card at same time obviously i have enough. unfortunate i had to stay on my landline phone for over hour to try to correct problem which they did what a pain. my suggestion is to not transpher phone number seems to be where the problem is.
 4th of Feb, 2010 by   asd96 0 Votes
I purchased mine on Monday. This morning my other cell phone was shut off since I wanted to port my number. Everytime I would call *611 to try & get someone to talk to it was telling me my number has not been activated. I was looking at my ST phone and weht into the settings & clicked on the Location. I am wondering if this is the problem. It was set to 911 Only. So I set it to Location On. Then in the prepaid I clicked on my phone #. It read 000 000 xxxx. So I entered this number when I called the *611 & was finally able to talk to a representative. Unfortunatly, they are with Verizon and forwarded me to Prepay. Again it asked me to enter my phone # and I got the same recordings as before. I will wait it out. If it isn't turned on I will return the phone back to Walmart. What a disappointment. I also did not want to be without a phone for a week. But if it is turned on soon. I'm hoping it will be worth it. Good Luck.
 11th of Feb, 2010 by   Jasperk 0 Votes
I bought a phone at walmart and activated it online, when I call the number to finish the activation all I get is a loud humming sound and after 45 seconds to 1 minute I get a voice message saying "The number you are trying to call is not available from your calling area" I called the Straight Talk from another phone and was on hold 10 mins then on the phone with tech support for another 40 mins then finally they said it could take up to 24 hours for the phone to be able to finish activation, If I had known this I would have bought a different service, the Straight Screwed my Talk.
 20th of Feb, 2010 by   Jen84 0 Votes
I purchased a straight talk phone about a month ago and have not looked back! I had a number through Verizon previously and it took a whole 15 minutes for my number to be transferred to my straight talk phone. I followed the directions exactly about porting over a number and did not have a problem at all.
 21st of May, 2010 by   DOJA83 0 Votes
STRAIGHT TALK STRAIGHT SCREW YOU. I DID ALL THE ACTIVATION WITHOUT PORTING NUMBER AND ITS SAYING "" NOT ENOUGH MONEY ON ACOUNT AFTER I PUT THE 45 DOLLAR CARD ON IT"" bOOST MOBILE IS WAY BETTER, I GOT THE ST FOR MY DAUGHTER AND I WOULD NOT RECOMMEND IT TO ANYONE!!!
 2nd of Aug, 2010 by   Diasppointed 0 Votes
The customer service with Straight Talk absolutely sucks no one listen or records notes from your previous call. Order a phone it was undeliverable and FedEx sent it back the phone was ordered on July 13th and Straight talk received it on July 16th. FedEx provided me with the name, date and time of who signed for the phone. I cannot get a resolution or my money put back on my debit card as they say they do not have the phone. FedEx rep ask me to get a fax number so that they can send fax over verification that the phone was indeed sent back to them. The guy from ST stated that he did not know the fax number. So I asked to be connected to a supervisor and behold thirty-five minutes later someone came to the phone. I am currently holding at the time of this posting. If you have had success with them consider yourself fortunate and if you are considering purchasing do yourself a favor and keep looking there is a better fit phone company out there but Straight Talk isn't it.
 30th of Aug, 2010 by   dukeofearl 0 Votes
AUGUST 30, 2010; I activated 2 phones with Straighttalk, and in both cases I ported over phone numbers from AT&T. One went smoothly, I did it myself online, and it took less than 5 minutes for the activation to complete. Regarding the other phone, it took 3 days (details follow). I got the second Straighttalk phone via FedEx on the same day my AT&T service was set to cancel per my request. The instructions said to charge the phone for 4 hours before use. While it was charging, AT&T canceled service at about 4pm, whereas I had assumed that since I was paying for service through the 25th, and that I would not be cut off early. Well, I tried to activate my Straighttalk with the AT&T number that had service shut off a couple of hours earlier anyway, and it would not activate and refered me to Straighttalk support (which is currently outsourced to the Philippines, the land of smiles and friendliness and one of my favorite places to vacation). Support could do nothing immediately with my AT&T number because it was out of service (any number to be ported over has to be in service, no exceptions). So I called AT&T support to reactivate the number, and this involved being referred to 4 different phone numbers, then transferred a few more times, and I had to sort through all the menus that are involved at each department, but I finally was transferred to the right people who did finally get the number activated and said that, when Straighttalk activated my AT&T number, that my AT&T service would automatically shut off (wish they had told me about this option to begin with). So now it's 2 days after the switch, and I have my AT&T bill already, and there is a charge on it of almost $40 for the reactivation, which I was never told I would incur this fee, and I don't think it is fair because the whole problem resulted from AT&T shutting off my service 1/3 of a day before it was supposed to shut off, but "Gotchas" on the phone bill are usual and typical with AT&T and the reason I finally left AT&T. So after I got the number activated again with AT&T, I phoned Straighttalk support and told them that the number I wanted to port over was active again but that I was unable to get the self service online activation to work for me; support said the only thing she could do was to put put me on a waiting list to be activated by someone in some other department where they had a backlog of 1 to 2 days. Approximately 48 hours later the phone activated but, when I tried to call out, the recording said I had no airtime and needed to purchase or activate a service card, which was a FAILURE on the part of Straighttalk because I had both entered my service card on my failed attempt to activate the phone myself, and had given it to support when they cued me for the 2 day wait for activation by tech support. So I went online to try to activate my $45 service card, but it said the card was already activated. I tried to phone out again, but got the same recording about no airtime available. So I called Customer Service and the nice Philippine lady who answered took care of the matter herself in just a couple of minutes. In summary, be sure your old number is active before you try to port it over, and this will save you some time and hassles. If the number you want to port over is still active with the carrier you are leaving, then you can port it over when you activate your new Straighttalk phone online and it is quick and easy. And, I might add, that my Straighttalk phone works everywhere I go so far, even better in the rural areas than my AT&T phone service did. I am glad I switched over, not only for the big savings with Straighttalk (and no more AT&T phone bill "Gotchas" with overage charges of 45 cents/minute ). And, I think that if a company is going to outsource customer support to another country, then the Philippines is the best country to outsource to; I have never been anywhere that the people are so friendly and smiling, and so appreciative (almost to reverence) of Americans and all things American, as the people are in the Philippines. I call it the land of smiles.
 19th of Nov, 2010 by   oceanswest 0 Votes
I've ST for about a year and it worked great until this past few weeks when the phone stopped working despited being in the middle of my service end date. I called ST customer service only to be told that my phone had been deactivated and I had to buy another phone from them along with a service card. I lost half a month of service but they lost a customer.
 30th of Nov, 2010 by   L in Park City, Utah 0 Votes
I agree with all the insanity regarding trying to get decent customer service from straight talk. It's horrible. However, if you call the Miami number (305-640-2000) and ask for a guy named Travis, you will be thrilled. He's the only one in 6 days of calling (totalling 18 - 20 hours actually on the phone with customer service) that knew what he was doing.
I broke my straight talk phone and bought a new one, supposedly the newer model of old phone. It should have taken 15 minutes to transfer on-line, but when I tried to do so, I got a message that I did not have an account. At apoint of anger and frustratiom, I got very lucky and got Travis. He did in less than 30 minutes what the others couldn't do in 6 days. When I still had a minor issue of the call waiting not working, I called back, was able to get to his voice mail and it was restored within a half hour of leaving the message. He actually called me back to make sure it was working.
If you need help, ask for him. Miami is only open Monday through Friday during regular buxiness hours, so don't expect him at night or on week-ends. If you call the above number and it ends up overseas, save yourself the aggravation and hang up. Keep calling until you get the Miami office. At some point, Frederick J. Pollak, CEO of Tracfone/Straight Talk, has got to realize the waste of time, loss of business and pure negative publicity the overseas call centers generate, not to mention the American jobs they are taking away. They do not give a damn about customer service and are uneducated in how to make these phones work. When working, the service and price is great, but I will no longer be constantly put on hold and garbled to by people that do not speak proper English and do not know what the hell they are doing. Should I have any future problems, I will call Travis. If I can't get him, I will go to another carriier.
L in Park City, Utah
 9th of Dec, 2010 by   sagewy 0 Votes
I have had straight talk for a year. Its been a nightmare. I had connections similiar to complaints. Now, out of the blue my phone number was de-activated due to a system error. Straight talk said the only way to fix it was to change my phone number. I told them no. This phone is on my business contacts. I have now been on the phone for two and half hours while Im writing this complaint and it still isnt fixed nor will they give me a straight answer as to what happened to my phone number. I will be going to verizon tomorrow!
 25th of Feb, 2011 by   alexia305 0 Votes
well i did have problems with my first straighttalk phone it would't turn on no matter what i did, i even tried my mothers battery which is also the same straighttalk phone. But i just called the next day and in a matter of days i had my new phone and it worked perfectly. Is totally worth it to get them to work because i have never seen such cheap service and fairly god too for what you pay. :)

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