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Steak and Shake Complaints & Reviews - Rude and bad service

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Steak and Shake

Posted:    Maggie

Rude and bad service

Complaint Rating:  67 % with 3 votes
Contact information:
Steak and Shake
United States
Anyone who goes to a steak and shake can understand it's very poor management and service that you find there. If you eat inside, generally you will get pretty good service, only because the servers are wanting a good tip. Go through the drive thru and depending on the time or day it can be good or bad. Have had problems with this steak n shake many times and for years with the night shift. Mgr by the name of Pat, who despite complaining many times, instead of being reprimanded for her ignorant and rude attitude was promoted to manager. i think that's a problem with this society that there are classless morons who are managers of places, who do not have customer service abilities, and are abusive people and seem to lack any skill at all. These are the same people who are running the other idiots beneath them and then you get the kind of customer service you will end up receiving, which is none. If you go durign the day the day shift is generally pretty nice from experience, but during the night that particular employee is always working there. I've eaten inside this location with no problem, but the drive thru can vary off and on. There is an obese hispanic manager too who is very rude...it seems uneducated idiots who are managers at these fast food joints, feel they have the place to be abusive to customers. I went through the drive thru only to receive negative treatment from the drive thru employees, seemingly even ruder treatment from the creepy manager, pat, who was trash talking me to the employees... who instead of having them hand me my food, had to come to me and rudely hand me my food, because she knows I do anything to avoid having any contact with her. how immature is it for a manager to act in such a juvenile way and to also trash talk people, for no reason, and come and hand them their items in a rude way... for no reason at all...just because they seemingly just have problems...why are idiots like these people even managers of any place...or location when they lack the ability to be anywhere near normal or professional and are only rude or mean or abusive... it isn't just this steak n shake it's many of them... too many rude and immature people working there who aer rude to customers as well and treat them in a negative or mean way...worse I personally complained to the management in the past and received nothing except mistreatment from general managers as well who then promoted the person I was complaining about. The moral fo the story is--those who are abusive and lack skill, are the ones promoted so they can continue with their nasty saga...
Comments United States Products & Services
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 11th of Sep, 2012 by   Michelle Brassfield 0 Votes
Me and my husband had dinner there last night. For one we got our drinks after they served our food. Two I ordered the pecan salad with grilled chicken to go, when I finally received I was charged for 2 salads, I went to pay my bill and have 1 salad taken off and the girl says would you like your other salad? I said no I did not order 2 salads only one. so wen the cashier took my bag I guess to make sure I didn't have two she noticed the grilled chicken was not on there. Then when we get home I find no Pecans nor cranberries in my bag. Bad Management!!! this was The Prattville, Alabama location

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