I don't really care what the other douchebag commenters have to say, I completely agree.
Horrible experience at one here in MD this afternoon. I shouldn't have been that complicated, but because they couldn't relay the proper size for my drink and components, someone else picked it up and walked out. Meanwhile, their drink is sitting unclaimed, along with 4 others, taking up space on the counter because the other 12 people waiting for drinks are waiting for what they ordered, not what the baristas decided to make.
Sorry 'bucks... won't be a patron at any of your locations for while- not that it really matters with the thousands of religious yuppies that stop there everyday on their way to work. My stop was purely out of convenience, but that won't be happening again.