Sonic Drive-in, 1537 W Camelback Rd, Phoenix, AZ.
Although times are tough and the Lite Rail makes your establishment inconvenient, my daughter, my Son-in-law, grandchildren, and myself consume enough fast food to star in a Spurlock film.
In the last three days we have been to the Sonic Drive-in located at 1537 W Camelback Rd, Phoenix, AZ, three times and as I sip the last Java chiller I intend on purchasing from your establishment I want to offer you some customer service advise.
When you spill you drinks on two separate customers in one night a virtually the same time (one my Son-in-law) you do not make excuses. (1) You apologize for your very obvious and repeated mistake and you offer to compensate for the carelessness of you preparation. (2) You offer to pay for the cleaning of the clothing and the automobile now covered in my 1st Java Chiller as I am sipping my last. (3) You give that customer a gift certificate so if the customer again chooses to return they can see the improvement you have made in your service and you can continue to get a chunk of our collective paychecks.
My Son-in-law went back to work late from his lunch covered with a mocha Java Chiller and expressed the total lack of concern demonstrated by your management; not just for himself but for the other customer that also got to wear his beverage because the manager cannot instruct his staff properly in the capping of the drinks.
Times are tough but your competition will be getting the Sonic Drive-in business you usually receive from our family. Way to go!
Ms. Gracie Bateman
Phoenix, AZ 85013