Santander is stealing my money. They are applying my principle payments towards interest. I cannot understand their english and it is impossible to speak with a supervisor.
After 30mins on hold, they hung up on me. They have lost payments and have charged me a "late fee".
I do not own the balance that they say and they will not allow me the pay off that is on my statement without charging me interest. I am very unhappy. I dont know what to do to 'fix' this.
I am currently on the phone with the department of Consumer Affairs.
Is their ANYONE that has had this same problem with Santander Consumer? If so, what did you do to make them make the numbers right???