Hyundai Capital America
Reviews and Complaints

I have tried to get a lien release letter from Hyundai motor finance department now for three weeks I have spoken to over 12 customer service representatives supervisors and the escalation department I purchased a car back in 2012 I never received the original title when my car was paid for in 2013 I recently went to my local DMV to try and get a copy of the title because the car was being sold I was told that Hyundai never released the lien I had to contact them which I did so in January to I contacted them on January 20 I spoke to a customer service representative by the name of *** and put the first request in and I was told that it could be faxed to my local DMV office within 3 to 5 business days on the fifth business day I called back and spoke to a *** and was told that it was not sent and he would escalate it for a timely response seven days past and yet still no response called back spoke to a *** and told me the paperwork was sent in incorrectly by their representative and she started a new request was told to wait 3 to 5 business days after the fifth business day called back spoke to a manager by the name of *** told me he had a copy of the actual title release and that he would fax it to the DM not the number that I provided to him called back on Thursday was told that it could not be faxed and that it was mailed to my home addressed on Tuesday I was told by customer service manager *** she told me she could not assist me in anyway further and that it was in the mail waited till the following Monday called back again when I did not receive it and was then told by a *** that it was rejected and it was never mailed nor faxed that they needed a copy of the *** of sale I have fax the *** of sale I have called numerous times and they still have not processed the letter or what Im asking for is the letter of lien release I followed all their procedures I dont know Whats going on with this company they have no customer service skills!

Like the numerous other reviews I've read, I say DO NOT USE Hyundai Finance! My story is I bought a Genesis G80 Ultimate 5.0 in the beginning of April . I was going to pay cash like I typically do when buying a vehicle but they were offering 1.9% interest with no early pay-off penalty. So I financed about half of the cost. I took advantage of the automatic monthly draw but set it up for more than the required payment with the intention of fully paying off the vehicle in about 2-3 years anyway. First, the monthly interest calculations have never been correct. Being in finance I have expertise in this area. More importantly I need my name updated on the Genesis records as I married in June and want the Title issued in my current new name. I have been corresponding and discussing this with them since July to no avail. I've provided my marriage certificate, state and federal ID's, etc. I've told them I want to pay-off the remaining balance (which is minimal) but cannot because the Title will be issued wrong unless they update it. Even though it's minimal I believe they continue to delay this update so they can continue to collect the interest! They've recently insisted on me sending the original Bill of Sale and Odometer reading in addition to the docs they've already received and told me it will be 30-45 days to process upon receipt to correct my name on record of sale. I cannot seem to get anyone to understand my original purchase records were correct and that the name change is due to my marriage 2 years later. It should be a simple update. I have not experienced any trouble updating my name for anything else legal, state, federal! I love my Genesis vehicle and will likely purchase the G90 as soon as I get this cleared up and paid off but i will NEVER finance again, especially with Hyundai Finance. While the vehicles are awesome, the customer care needs serious attention to be on par with other luxury lines like we experience with our Audi and Mercedes!

If I could provide zero stars for this ***ship and *** in general I would. Initially, my interaction at *** last year went okay working with ***. However, I was told several times that the car would be ready to be picked up by the date that I wanted but on the day of (after driving over an hour to the ***ship), I was told it was not ready and I would need to come back the following week. Upon signing the lease agreement I had the option of paying an extra fee to cover my vehicle's maintenance at any *** I opted-in to this service and was told I would receive coupons in the mail to redeem these services (oil change, tire rotation, etc). Despite calling several times and it being in my lease contract that these coupons would be sent, I never received the coupons and have had trouble getting my vehicle serviced at my local *** in Worcester (even this past time I went in July where I was told they would cover one oil change but no others despite paying for them through my monthly rate). Frustrated, I called *** several times looking to cancel this maintenance package and was told this could only be completed by an individual at *** who was never at his phone, leaving me to provide several voicemails. Fed up with Balise, I contacted *** Finance to cancel the maintenance package and again was told this could only be done by the *** where I bought the car. As of today I continue to call again and again and still have yet to speak with anyone in order to solve this issue. As means of distancing myself from this ***ship, I decided it would be best to re-finance my vehicle through my bank for a better interest rate and lower monthly payments. However, I needed to cancel the maintenance package first, which has still not been done at the time of this review on August 6, 2022. I spoke with several other ***ships who all said I needed information from *** before I could move forward. I'M NEVER GETTING ANOTHER

I warn ALL people thinking about getting involved with Hyundai Motor Finance to consider any other options. I purchased a car from Hyundai in Georgia back in March, due to the COVID pandemic I got relocated to Florida in February when I started what I thought would be a simple state to state transfer now has become the worst Customer Sevice I have ever endured. The CS reps at this company are rude, unknowledgeable, and completely unhelpful. I have spoken with two different supervisors that have been equally unhelpful. On February 20th I initiated the state-to-state transfer as advised by the 1st Consumer service agent I spoke to I did everything as he advised. Today May 17th my title has been lost in the mail, the titles department is impossible to locate at Hyundai motor finance and the customer service reps have no update. When asked what I should do next the best advice was to call FedEx, which should be THEIR responsibility since they are the sender of the TITLE, when calling FedEx they did me the favor of returning the package to the original sender after days of searching for the title. on April 30th they sent the title back and FedEx indicated to me that they had received it. Still today May 21st the "customer service" rep I just got off the phone with says they have not received any update and that I should call back. In the last 3 months I have called 19 times each time getting a new response and a new problem, the last lady I called today May 17, stated that she had no information in the system that stated that my title was lost, even after spending 2 hours on April 30th speaking with 2 supervisors. I am at a loss for word, nothing should be this difficult mostly since I always pay my bills, I am willing to go the extra mile and help if needed, and this process has been made impossible by this company. I WILL NEVER take out a loan from Hyundai Motor Finance and advise ANYONE AND EVERYONE to not use them either. Unless they want to spend 5 hours a week trying to solve a simple process that should be a service they provide.

I wish that I had read reviews before doing business with Hyundai Motor Finance. Just go to reviews for Hyundai Motor Financial, see for yourself! Not once was I late on a single payment but they do not care! They are horrible. No support from the Hyundai dealership that I purchased my car from either. My nightmare began a month ago when I was purchasing a home. I was approved for a great loan. Then, when the closing date was coming up, my loan was cancelled due to my credit scope dropping. It turns out Hyundai was reporting late payments. This late payment was in error. My car was totaled in an accident on 10/13. I purchased the GAP insurance with my auto loan. The first settlement payment was received by Hyundai on 11/17. After this, my account was frozen. I was still receiving statements. I was unable to make a payment online. My account said there wasn't a payment due. I wanted answers. I called Hyundai, they told me that I was unable to make ANY payment and disregard the invoices as they were in error, late fees would not be placed on my account. They told me that GAP was covering the balance and was waiting on receipt of that payment. Then I went to close on the home and was denied bc HMF reported that I had a late payment to the credit bureaus. I reached out to Hyundai for 3 months to address. Calling everyday. No help. I was passed from department to department with promises and lies. They put request in to have the payment removed but nothing ever changed. I cried my eyes out over losing the loan for the home. All I need is a letter stating the late payment was removed from my account like it should have been. I have an opportunity to get another loan & better rate if they would simply send me the letter by 6/12. If it happens by then, it will simply be in the nick of time. If not, then I lose what I worked so hard for without a single care from HMF. My credit score went from 746 to 604 due to their "error" and miscommunication between departments. There are countless Hyundai customers this has happened to, READ THEIR REVIEWS . I wish that I had.

I think the 1 star with 200 reviews speaks of this company's value. I have been waiting for a title to be released from HCA Exchange since December 4th of 2020. Never did they reach out to my dealership to notify us of an issue as to why they could not release a vehicle's title. Unfortunately this issue was ongoing from somebody who's position I overtook this past May. The HCA Exchange states on December 4th, they received the payment to release the title, although they did not receive the odometer statement and *** of ***. Which I know from records that the odometer statement and *** of *** was sent in the same package via overnight *** with the applied payment check. Since May 17th I have been trying to solve this issue. On May 17th I faxed the odometer statement and *** of ***.After a week on May 24th I called to confirm that status of the title's release, they stated they did not receive the odometer statement, yet did receive the *** of ***. Therefore I faxed the odometer statement again. On June 11th I called customer service to check the status of the release. Customer service stated again they did not receive the odometer statement. So, I faxed the odometer statement again. On June 16th, I called customer service and received the same negative status because of the odometer statement. So I faxed it again.On June 23rd, I spoke to a gentleman who said his name was "Ever" in which he stated he was the "Floor manager of customer service." and "There is nobody higher than him I could speak to"On June 23rd, After speaking with "Ever" I called back again stating the issue I had with him. I was then given to a gentleman name *** from the leasing department who stated I was on a recorded line. *** said that he was going to send out an email, with all the dates and times I recorded, to the leasing department so they could check as to why they did not receive those faxes of the odometer statement. After *** and I ended the call, I faxed the odometer statement again.On June 28th, I called customer service again to receive the negative status on the release of the vehicles title.After several attempts to fax, mail, and email the odometer statement, we have yet to resolve this issue and have the title released.

On December 3rd, I was in a car accident that resulted in my Hyundai Veloster being totaled. My auto insurance covered most of the remaining balance on my loan financed through Hyundai. While I was working on getting the rest of the balance taken care of through GAP insurance, I was paying my loan off on time. After my GAP accepted the claim and paid a measly $123.00 off my loan, I followed-up with Hyundai Finance by calling their customer service number on April 8th at 9:10am. I spoke with a rep for six minutes. During which time, I was told that I owed the remaining amount that the GAP insurance did not pay for, and I would be paying it off on the agreed payment plan that I was on. I was told I had 3-4 more payments to make. On April 10th, I went online to pay my monthly balance but I could no longer access my account, and a message told me to call the customer service number. When I followed-up two days later, I was sent to a collection agency. I asked the agent why I wasn't informed about my loan going to collections, and he told me they sent me a letter. I told him I never received such a letter. I paid off my the amount of money that was remaining, and called it a day. Why did Hyundai Finance's customer service rep lie to me? Why was I never notified regarding the status of my loan going to collections? In a day and age when I get monthly reminders that my balance is due via email, there is no excuse why I did not get notified of this. If you did send a letter, then it should have been certified to indicate whether or not the customer received it. I did however get the one that the collection agency sent me with my confirmation receipt, which makes me wonder if you even bothered sending me a letter at all. Which is really sad, because I will no longer buy from Hyundai or Kia or any other car affiliated with this company. I'm grateful that when I went to buy another Veloster from a dealership three hours away from me, the car broke down on the highway, and I ended up purchasing a Jeep. I will also be telling my friends, family, and co-workers about my experience with Hyundai Finance. After going through a car accident, the last thing the lender should do is put you in a situation that's unwarranted. I was a faithful customer that paid my bills on time, and this is the service that I get? Never again.

This is my 6th Kia! We currently have two leased Kia vehicles which are financed through Kia Motor Finance. We had never been late on a payment, and then I lost all my income and my husband's hours were cut without pay, due to Covid 19. We called for nearly 30 days trying to get through, to arrange a deferral on both payments, which they did. The next due date was coming up since it took so long to reach a human, and they said to just call back in a few days and ask for another. The woman said unless both my husband and I were completely unemployed, there was nothing they could do for us. Wow...nice. We got a supervisor, who said that was not true, and processed another deferral. I am still waiting on Florida reemployment assistance back pay to March, so we asked for another deferral, and were granted it. Then...I went outside the other day, and my car was GONE! I called the police, thinking it was unbelievably stolen (couldn't imagine what else could have happened), and they said call your finance company...it was REPOSSESSED! Are you kidding me? I tried for days to get through to anyone to discuss this with, but all customer service reps are working from home, and will just disconnect you if you don't like their answer that there is nothing they can do for you. I finally got a supervisor and after another day of dealing with this, she finally agreed to cover all costs except a LATE FEE, as they obviously knew they were wrong. I don't know why I had to pay the late fee, as no payment is late, rather deferred. And why do I need to now go pick my car up from the impound lot, when it was a wrongful repossession -- they should bring it back?! I am thankful for the supervisor who was very professional, once I got through to her, and I am grateful she handled this debacle correctly, however, a less capable person could never have gone through what I just went through to even reach a supervisor, and would have just been screwed! Come to find out the customer service reps and the supervisor who offered deferrals didn't notate the deferral or tell me that they didn't go through. Kia Motor Finance really needs to get their act together and learn to value their customers! UPDATE: I just called the tow lot 30 minutes earlier than I was told to, to make sure they received the release from Kia Motor Finance and to find out how to pick up my car...and it has been TAKEN OUT OF TOWN TO AUCTION over 3.5 hours away!

I had contacted Kia Motors Finance on July 1st at 7:41PM. I spoke to a lady that was VERY rude and unprofessional. I explained my situation stating that because of COVID-19 my husband was working 27 hours a week and then lost his job. She proceeded to ask me about my job, I currently do not have a job, due to the fact that if I were to work, my entire paycheck would go to a daycare to raise my child. With rudeness, she responded, "So YOU quit YOUR job to watch your KID." I repeated to say that it wasn't her business, and that if I were working, my entire paycheck would go to the daycare. She then proceeded to ask me when my husband was getting a paycheck, I kindly explained to her that my husband has just started a new job and he signed a paper stating that he wouldn't get paid for a month. Again, rudely she said, "It's July first" So I corrected myself stating that it would be this month that he would get in a paycheck, but I am not certain what day. She continued with her rudeness and told me that there was nothing she could do, I would have to pay one month before she could help me. I told her I was begging for help since my husband nor I was working and that we barely have money to keep food in our home. She continued to be rude and I had hung up the phone on her because I was getting more and more upset by the minute because of her rudeness. My husband then called back to try to get a hold of another person. He spoke to the person on the phone and I told him I wanted to go ahead and put in a formal complaint on the lady that I had spoken to because she was downright rude and condescending. My husband handed me the phone and I told the person on the phone the situation that I wanted to put in a formal complaint. She asked me "How was I rude?" I paused, and said, "Pardon?" She said, "How was the lady rude and getting into your personal business?" I had explained about the previous phone call. The lady on the phone then proceeded to give me attitude and say, "That was me on the phone who spoke to you and that's not how it happened!" I immediately handed the phone back to my husband. The payment on the car was also made, she confirmed it on the phone that it was there. States online that no current payment is due, but I am still receiving harassing phone calls, at least 3 to 4 times a day saying that I still haven't paid! I have had people calling me and telling me that my car is under review for repossession, which when I speak to someone else they tell me that is not the case at all!

DO NOT CHOOSE HYUNDAI MOTOR FINANCE! Long story...sorry in advance. I just started my lease in July . Everything was fine until covid happened. I received an email from HMF about the covid relief program for new leases and purchases, which was supposed to include 2019 according to the e-mail (screenshot as proof). When I looked at my April statement on the website it said payment due April 15-$0.00 (I recently found my paper statement that has a past due balance for april and may, differing from what the website said, screenshots all day though). So I wasn't worried about it. I then started receiving phone calls all times of the day, in May that I was past due on my payment. The first person I spoke to hung up on me. The second person I spoke with told me that I did not qualify for the program because my lease was 2019 and only purchases or leases from March or newer were included. I told her I had the e-mail and she completely disregarded me. I then said I couldn't be the first one complaining. The rep said she hadn't had any other complaints yet, but five minutes later tells me I was her first call of the day? After going back and forth for a while I asked to speak to a supervisor. She puts me on hold and HANGS UP ON ME AGAIN. I call back and immediately ask for a supervisor to which I am told no one is available because they are working from home. I could clearly hear people in the background. YOU'RE IN A CALL CENTER I CAN HEAR EVERYTHING. I'm then told that I would receive a call back within 72 hours. Never happened and when i tried calling back I continuously got disconnected. I gave up. Fast forward to this month, August . My car was repossessed on August 6th. No notice, no letter. no e-mail warning me. Nothing, but they claim they tried. When i called them to find out what was going on I was told I was sent a notice on July 4. Never got anything. I had made a payment (bc i was paranoid) on July 13. So because the "notice already went out" there was nothing they could do about it. I got everything reinstated same day and got my car back the following day from the tow company. I negotiated to pay ONLY april and may payments since july wasn't at 30 days yet. The rep read me a disclaimer that my July payment would be put at the end of my lease, extending my maturity date by one month. She said it would take 3-4 days to update in the system. So I THINK everything is fine...it's not...again. August 23 (this past sunday) I receive a call from HMF saying I'm 39 days past due and my balance is $1126. Excuse me? I have screenshots to prove everything. How does the website have my normal payment on Aug 15 and then its almost triple that within days? So I explain to the rep the conversation on Aug 6 with the other lady. He first tells me that my extension request was denied because of some form they sent me that i was supposed to send back (email never received). A few minutes later he tells me that extensions are not available for leases. So he, too, contradicted himself within minutes. If we do the math, i have a 36 month lease, 12 months in, leaves 24 months. Website says my maturity date is July 2022. 24 months would be August 2022...extending it by one month like the lady told me on August 6th. So I have all the evidence i need that they're full of crap and lie about everything. Bottom line DO NOT USE THEM...EVER. Also, how do they have an A- on here but 218 reviews with one star? Somethings fishy...

I had a car accident on 12/18 and my car was totaled on 1/18. My insurance company (Travelers) requested the letter of guarantee and copy of title since 01/19. They (spoke with Rep-***). All requested documents were faxed to Hyundai at *** and emailed to ***. No documents received. We placed a follow up call on 1/28 (spoke with *** She advised that request was received as of 01/20. *** advised turnaround time of 5-7 days and confirmed Travelers Total loss correct fax number.On 02/11 I called and spoke with two supervisors who confirmed that the letter of guarantee was never completed and that the would see to it that it is sent out.On 02/19 after never receiving letter of guarantee Travelers contacted Hyundai again (spoke with Rep-***) she confirmed that it appears that it was sent but it was connected to the account. Confirmed fax # with rep and she admitted that it appears as if their fax is not working properly therefore I requested to have it emailed. She advised that it would have to mail or fax. Requested both routes to receive needed document however as of 02/24 we have not received either route. Today, 02/24 Travelers contacted Hyundai again (spoke with Rep-***), along with our insureds attorney's office, The Balams Law Firm and were again told again that letter of guarantee was sent on 02/09 and she will send in another request to fax to Travelers, which will take another 3-5 days. I have GAB Insurance and my car has been totaled since 1/18. I was told by my GAB insurance that they don't cover payments do. Do to Hyundai Finance delaying my letter of guarantee *** and February payments are now due. The whole purpose of GAB insurance is to cover balance due on your car loan. I don't feel I should have to pay extra money due to Hyundai Finance dragging out this process. I am very ANGRY! I have no car nor can I get another until this is clear. BAD company, Never recommend them.Product_Or_Service: Car Account_Number:

I leased *** from March to March after I returned the vehicle, I received a letter dated June 19 from *** stating lease end charges, which I did not expect because the *** where I leased the vehicle certainly made it seem like there would not be any additional charges at the end of the lease. Since *** only gave me 15 days to take care of the charges, I called *** and asked for an extension so I can talk to the *** and further investigate if the charges are legitimate, and *** gave me a couple months to look into this matter. I received a second letter from *** dated August 18 stating the payment must be made within ten (10) days from the date of the letter, which makes the final due date September 1 with 10 business days. I made a few calls to the dealership and went over the contract and found out there was a misunderstanding on my end and the charges are my responsibility. So, I went ahead and made a payment using *** Fargo online banking.In sometime in Oct of 2020, I found out my credit score went down significantly and when I did a research why my credit went down, there was a 60 days late payment reported by ***. I immediately revisited all the documents and records and found out the payment I made in end of August was posted on September 2, which was1 day late according to the due date from the second letter I received in August. When I called ***, the customer service agent informed me that she did not see any late payment history, and she would file a dispute to all 3 credit bureaus on my behalf. As of April , I still don't see any correction made to my credit score, and every time I called ***, I got different information from different people, and a customer service manager promised to call me back after a investigation, but he never did. I even called *** MOTOR AMERICA for help, but they simply refused to involve.

We purchased a Kia Optima in the summer of 2015. The car was totaled on June 23. At that time, we owed $1562.50 on the car. Our insurance company, Plymouth Rock Assurance, settled our claim for $12,701.56. We were owed $11,139.06 after the car was paid in full. Our insurance company was going to send Kia just what they were owed and send us the check for the balance. Unfortunately, Kia wanted Plymouth Rock to handle it differently. I have a letter from Kia Motors Finance to Plymouth Rock, asking for the entire settlement, despite only being owed $1562.50 on the car. Plymouth Rock sent the check for $12,701.56 to Kia Motors Finance. The check was received by Kia on July 16 and cashed on July 23. I have attached a copy of the cashed check from my insurance company. We have called Kia Motors Finance on a minimum of 10 occasions. We have been told on 4 different occasions that the check for the balance of $11,139.06 will be sent to us in 7-10 business days. Each time 10 days has passed and we call again, we are told that there are no notes showing that anyone processed the check. Many times when we call, we ask for supervisors until we've talked to every supervisor available. Every time, we are on the phone for a minimum of an hour. We are always told that all that they can do is "send an email to processing." We are told there is no phone number for processing and there is no one for us to call. We very much feel we are getting the run around. We are starting to fear that the company is filing for bankruptcy and we'll be out a significant amount of money. The behavior of many of the people we've spoken with has been very concerning. Some have acted helpful and they tell us what we want to hear and then nothing happens. When we call back, there are no notes that we've ever called. We have no idea where to turn and feel very much that Kia Motors Finance is holding our money hostage. This was never their money to begin with. We owed a very small amount, always paid our monthly payment on time and in excess. We deserve to be paid what we're owed. We had to take out a loan to purchase another car for which we are now paying interest.

I had *** and while I was sleeping to heal, I was hit by a cybercriminal that cleaned-out all my accounts including stocks, IRA, and 2 checking accounts. When I could finally situp, I called Hyundai Motor Finance immediately. I spent over 100 hours on hold. I communicated via my account on the internet and called the dealership. I am still calling them. I have had 2 re-occurrences of ***, but am doing my best to regain my footing. I have not had a response to my calls or online communication. Now I have 4 days to pay Hyundai for my leased car. I requested a 3-month suspension of my payments early in the *** pandemic in Texas but received no reply. I have been told a supervisor would call me back, but none ever does.I had *** and while I was sleeping to heal, I was hit by a cybercriminal that cleaned-out all my accounts including stocks, IRA, and 2 checking accounts. When I could finally situp, I called Hyundai Motor Finance immediately. I spent over 100 hours on hold. I communicated via my account on the internet and called the dealership. I am still calling them. I have had 2 re-occurrences of ***, but am doing my best to regain my footing. I have not had a response to my calls or online communication. Now I have 4 days to pay Hyundai for my leased car. I requested a 3-month suspension of my payments early in the *** pandemic in Texas but received no reply. I have been told a supervisor would call me back, but none ever does. Now I've been told by a powerless helpline that the opportunity for suspension of payments has passed. I believe I have behaved as responsibly as possible under the circumstances. I have never experienced this sort of detachment from businesses until ***. It seems Hyundai Motor Finance personnel decided to protect their employees from *** at the expense of their customers. That said, the motor finance team has always shielded themselves from communication with customers. This should not be allowed and was not allowed when the US was a healthy business environment. I do not think Hyundai should be allowed to operate in the USA. Their organization and behavior are unreasonable, unbusinesslike, and irresponsible. They have brought shame to me and compromised my ability to rebuild my life. In Houston, Texas life without a car is no life at all.

Complaint | Car Title not received | Waiting for refund | Account 20150903537521I bought a *** in September . I moved houses in November and requested change of address from *** to ***. I paid off the car on Sept 16, 2020. At the end of the month, the title was sent to the wrong address: ***, because while I had requested change of address in 2015 it had not been updated in the system. On Oct 16 I also accidently made an extra payment, which a refund was issued via check on Oct 27, and again sent to the wrong address. I called on November 6 since I had not received the title and because I noticed I paid 1 extra payment. I was told that it had been sent to ***, both the title and refund. They said a lien release would be issued and sent to my address at *** and that a new cheque would be issued as the old one would be stopped. As of December 1 I had not received anything. I called again and spoke to ***, who said that it had been sent to wrong address again, and that a new cheque would be sent out on December 7 nd lien request was put into system. As of December 21 I had not received anything. I called again, and spoke to *** who said that the system notes showed that cheque was to be processed on December 7 and title showed as in process. I asked to escalate, speak to someone and that I would be putting in complain if by Jan 4 I had not received both the cheque and lien release. I was transferred to ***, of *** Supervisor. He said that the lien request had been sent in November and the refund had not been re-issued. *** sends mail without tracking number or anything. I requested this service to track the mailing, but was told they did not do that. I had to pay *** when I said I wanted to do that, I was told I needed a *** Account, which as a personal consumer do not have. He said a lien release was being issued and refund to be re-issued. I should receive both the following week. Below are details of my account. This is poor customer service. There are important documents, sent via non-tracked mailing and with unknown recipient. All of this is the fault of *** I expect both the title and refund issued and mailed with tracking and with email tracing. As of Jan 4, 2021 the refund had been processed but not sent. A date for when it would be sent could not be provided. I spoke to *** at approximately *** am. The lien release had not been processed.

History: I have a car loan with Kia Motors Finance. Have paid $482.15/mo since 10/14. Starting 2/14, I began making additional payments to payoff the loan faster. My contract allows for additional payments without penalty. Goal: as of 10/21, I have $286.56 (per account details on my online account and after calculating all payments this is correct) left on my Kia Motors Finance car loan and would like to pay it off ASAP. Issue: There was an erroneous calculation after I made an additional payment of $3,000 (payment history online indicates that $2,994.68 that was applied to the principal and %5.32 to interest, but $2,994.68 to principal was not subtracted from the balance amount indicated in payment history as of 5/12 ($7,029.54). Then, balance amount was listed at $7,235.58 and on my 5/29 statement listed a payoff amount of $8,785.20. So these numbers make no sense, when if one does the math, the balance amount for 5/29 should've been $4,034.86. Problem: I began calling Kia Motors Customer Service at 1-*** at the end of May to resolve without much success. I called several more times--each time having to explain and not getting any resolutions. Finally, one representative saw the problem and sent a request to their "payment processing" department and said it may take 5-7 days to get reviewed/resolved. In June , I called again to check on status, and they said they had not heard from payment processing. I requested to speak to a supervisor who confirmed that there was an error and he also re-sent an email to payment processing. I called maybe a couple of weeks later again to check--still nothing. I decided to wait to see if my statement would be corrected, but each month, it still was not correct. Finally, now that I am down to $286.56, I called again today (10/21) to see if I can resolve it since I'd really like to pay this off. But again I had to spend an hour on the phone explaining the same thing over and over again with each person I talked to and going through the math with 3 representatives. They agreed that it looked like erroneous information and at the end told me all they could do was send an email to payment processing and there was no further escalation process, even though payment processing was contacted twice already in June and it had been months with no reply or status. Again was told it might take "5-7 days". I asked if it was normal that it has taken 6 months and still not resolved. They had no answer for me except that they couldn't do any more than send payment processing an email. At this point, I'm really not confident that my issue will ever be resolved without bringing in some sort of outside action.

This dealership is the worst dealership ever. And they bring the stereotype of sketchy car salesman to life. I went to go buy my 2019 *** last year. I owned a 2015 *** Spark, and I wanted to trade in. First, I went to the *** dealership to trade, but *** wanted to charge me $26,000 for the trade in and the new car. I went to *** for a cheaper deal. When I walked in the *** dealership, they too wanted to charge me the same $26,000 and I was going to walk because a *** soul is not an Suv but a car which is not worth it, but the sales manager said you know what, "I got you. I will reduce that payment to $23,000." The original contract was $23,000 with a monthly payment of $350. Last minute before I walked out the door, ***'s warranty sales manager approached me and told me that I needed the warranty for my car. *** was doing a bundle of *** warranty, and an alarm system for an extra $3,000 added to my principal. I was on my way to school, so I asked him if the bundle was refundable, and he said yes. With the bundle added to the principal loan amount, it added up to $26,000 causing the monthly payments to increase to $479 a month. The following week, I went to get the bundle refunded, after a back and forth with the manager they refunded it. The principal loan amount went back to $23,000, but the monthly payment stayed at $479. I told the manager about it, at first he told me that to leave the payments to $479 monthly because I'll pay the interest faster, but i persist as I couldn't afford that payment while going to school. He told me I needed to call *** Finance to get the monthly payment back to $350/monthly. I talked to *** finance was told i need to go to the dealership. And, it's been a runaround. I called consumer affairs, they apologize, but then pointed me back to the dealership. It seems that behind close doors the contract was changed. I went to *** to see if I can trade my car in, with the consent of the saleman, I recorded our conversation, he said we are not going to touch the contract you're in, your previous dealership screwed you over." To come to think about it, I made all of my monthly payments and I didn't miss one. Not a single *** went toward the principal. On paper, the price of the car was $23,000 with the warranty bundle it added up to $26,000. After The dealership refunded the warranty bundle, should not the payments gone back done to $350 monthly? As mentioned earlier, when I brought this to the manager's attention, he told me that i should stay with the monthly payment because I'll pay the loan faster, but I've made all of my payments for over a year and not a single *** went to the principal loan. Do you not see what's wrong there?

My lease for my kia optima 17 ended on 04/20. They were unable to recoeve the car bc of the pandemic. They would not give me any info to return the vehicle so I had to insure and maintain it at my expense "their words". I finally returned the vehicle to a hyundai dealer when it opened in 08/20. Kia sent me a bill for excessive wear and tear for @1500. I called over 20 tines and for many hours trying to get an understanding of what i was getting charged only to be mislead and blatantly lied to.finally after not getting supervisor call backs in 24 to 72 hrs their wors i spoke to shamel and disputed and they removed @500. I was told they were unable to remove the other charges bc they had to fix them before sale in NJ. I asked for an updated bill and clear pictures of the damage bc they sent black and white images so I can review and discuss. I received an updated picture set but no list of current charges. I called and was told multiple times that I would get this but it was a pain bc they don't do this and that it was done and I would get it within 2 weeks. I kept calling and was mislead with this same story multiple times I have the phone records to show this. I spoke to Ashley when I could not get Shamel on phone and no call backs after 4 different calls she said that shamel is not a supervisor I misunderstood again I asked for updated itemized bill for review . Promised and never received. I again asked for a supervisor on 10/20 a supervisor Keisha called me back and stated at the beginning of the call she already reviewed everything and no changes would be made. I asked for updated itemized bill she said I would get in in 7 days only much later in the conversation said I would not get an itemized bill just a total. She stated they don't do itemized bills. She also told me that that she spoke to that department already and took care of the car repair in NJ item then she said she never said that and now will do that in the future. I asked for a supervisor she said no if I'm not happy i have to write a letter. I explained that all I'm trying to do is get an itemized bill to review before its due in November. I asked multiple times to all of rh names mentioned above that I need them to push the bill back a month bc I have not received an updated bill yet so I have time for review with them again they said NO. I explain my frustration over and over and said this has ruined me for any kia or hyundai purchases moving forward they did not care I need to write a letter... Over 20 calls and hours of frustration to resolve nothing. I am challenging the charges bc they are unclear bc I never received updated bill for what is getting charged currently to match a picture of damage also all the doubletalk is misleading . The carfax does not show any damage repar as I was told was done to get charges in 1st place.

To ComplaintsBoard.com:I would like to file a complaint against Kia Motors Finance. A few months ago I discovered my credit score was reduced by 100 points. I was able to locate the problem as coming from Kia Motors Finance. After multiple communications with *** I discovered they had an annual personal property tax I was not informed about and did not pay for $286. The problem was I had moved and they had not updated my address from the change of address letter I sent to various businesses. Turns out *** has many addresses they use, so even though I sent it to the *** address I was familiar with, no one there updated my files. Once I discovered the issue, I immediately paid the full $286. I had been paying my monthly lease payment on time, since inception, for approximately ten months. Never late. Not only did *** not update my files timely with this change of address, but they originally told me the $286 was for a late lease payment due, plus penalty. I proved to them all my lease payments were made timely, which they ultimately agreed. They further complicated the problem by posting my payment of the $286 to a normal lease payment account, and not to the personal property tax. When I called to confirm all was set, I found out they posted my payment incorrectly, and still had not corrected my address. On my call, they finally resolved it satisfactorily. I then sent a letter, copy enclosed, to request they reverse the negative credit report as all was truly just a miscommunication. I leased their car, paid all lease payments timely, and clearly they missed updating my address for my move. That is the only reason the personal property tax did not get paid. I continue to be fully employed, as is my wife, so the funds for the $286 were always available. As a courtesy for a good customer, they should do the right thing and correct their reporting to the credit agencies. They had a very poor attitude, told me they did nothing wrong, and would not reverse their report. I appealed and spoke with them, stating it was not about doing something wrong, but recognizing they had some responsibility in updating my new address, and even so, to see this was purely a miscommunication. I told them I work hard to maintain a high credit report and need them to work with a good customer and resolve this in my favor. In fact, I reminded them I referred my brother to *** and he also leased a vehicle from them! Good business sense would dictate they comply with my request, but again they were nasty and told me they decided to leave the reporting as is. I will never lease or buy a *** again. Other customers should hear my story and stay away.Lastly, I am a child abuse survivor with severe PTSD and anxiety. I suffer constant panic attacks and episodes of severe sweating and heavy breathing. Dealing with *** has been extremely painful. Their rude, they don't care even of they are in the wrong. Please stay safe and Happy Holidays

2 letters telling me I am in default to my loan for nonpayment in *** and that I am 40 days past due. The letter you have sent in upsetting and causing me much distress with your threats. Correction to default: To cure your default, you must pay amount now due ($1164.12) by the last date for payment(11/30)..If you do not pay by the specified date, we may exercise our rights under the law. Although we may have accepted late payments in the past, strict compliance with terms of your contract will be required I have been in constant contact regarding my loan and my inability to make full- and on-time payments since the start of this Global Health Crisis called Covid19. I asked for ***s help and they offered me the program called Global Health Crisis starting in ***, even though it started in March. I had been out of work since March 13th (Because I work for a school district, I am NOT allowed to claim unemployment benefits as I have a reasonable expectation of work. I had to sign a document saying I would never claim unemployment benefits). So, I have been unable to make my whole payments since that time. I had tried to make a payment in March $200 and *** $361.77. The Global Health Crisis program applied to *** and to May only and no longer! I called to ask for continued deferral of my payments as had been given to me for *** and May as the global health crisis had not ended and my need for the program has not ended. And yet, you discontinued the program and mind you, you did me no favors in the way of erasing those payments, you merely deferred payments to end of my loan. So, why could that not continue to happen as the CRISIS has not ended nor had my full income resumed. I have always tried to make payments over my monthly payment amount due up to Covid 19 ensuing. *** received my March and *** payments. And yet where did they go to? I receive a letter saying I am late as of ***. I paid $361.77 in *** which could have gone to March payment as the program covered *** and then May. Yet you say I am late as of ***. It makes no sense! Since then I was not able to make *** and July payments. I had started in August paying $500, Sept $500, October 550, and Nov $550! Those payments applied to ***, July, Aug, Sept. So, in reality, October and November are due. My credit has been dinged for July, Aug, and Sept! Even though I had been told on August 17th by *** at 5pm (because of the 8/11 letter), that I was in good standing and that it would not go to my credit. And, yet it did!So, again where is the payments I made in ***? Why has my credit been attacked even though I have been in contact constantly and COVID 19 has not ended! What kind of cruel and greedy corporation are you?I have had 3 cars with ***. All three have been LEMONS! I am stuck with a *** as they loose considerable value right off the bat and cannot get out from under the loss in value. They have several recall issues. I have given hundreds of thousands of dollars for these vehicles that have caused me much distress. I cannot get away from *** as I cannot ever get out from under the upside-down values. I must be in this *** Forte with the multiple EXTRA warranty packages as to hopefully not have my daughter die in this car as the last 2 have been absolutely frightening and exhausting recall issues with no compensation whatsoever. These cars are made so cheaply and yet expect luxury vehicle costs.I have nothing nice to say about *** or its vendors who sell them and I advise everyone I know to stay away from buying a *** as I have paid so much money and have never had a good vehicle from You. I have been constantly contacted by LEMON LAW lawyers but am exhausted by what they need and what I have to do to be compensated for financial losses. Otherwise, I might get paid back for the last 2 *** cars that failed me. Your corporation is greedy and of NO help. Because once again you only deferred my payments therefore extending my loan. You did me no favors! Now my credit is dinged.