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Samsung Galaxy S Ii

Posted: Aug 12, 2013 by    

Malfunction

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Samsung
Hong Kong
I have been a user of Samsung S-II phone for just over a year. One day my phone just got overheated itself and turned off. When I took my phone to the Samsung service center for inspection (and paying the $150 fee), I was just told I had to pay $2350 to change the circuit and screen to have it fixed, without any explanation on why this happened while I use the phone properly without dropping or getting wet.  There was no forewarning or signs from the phone that there would be any problem.  It has been working properly until a couple of days ago it just got super overheated and died on me. All memory has been LOST (which no money can fix) and I was told the circuit was damaged beyond repair and need to be replaced completely (at a price over 50% of the original phone cost).  I have been trying to find out why this happened but no explanation can be provided by the service/repair centre in Hong Kong.  As a consumer it is hardly acceptable for me to have spent over HK$4200 on a Samsung Smartphone which just went dead on me in 16 months and I was given no option but to pay a price which is almost sufficient to get the same model new phone to fix my phone. This is so unfair to a normal customer. I am also astonished with the quality control that such a high tech product merely last more than a year (and thankfully did not blow up on me as I pulled everything after it overheated). To me this is not reasonable nor acceptable.
Complaint comments Comments (2) Complaint country Hong Kong Complaint category Mobile & Cell Phones

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N  22nd of Oct, 2011 by    0 Votes

Samsung Galaxy S Ii - lost of Mobile
rajesh s. vatare
India

lost of mobile at vile parle market Samsung Galaxy S II
EMI No. 359021040997390 Cour : Noble Black
N  13th of Feb, 2014 by    0 Votes

Samsung Galaxy S-II - Battry Problem
Banking
Noorpur
Khushab
Pakistan
Phone: 00923455228604

Battry Problem

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