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Rural King
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1.1 160 Reviews

Rural King Complaints Summary

3 Resolved
146 Unresolved
Our verdict: If considering services from Rural King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Rural King reviews & complaints 160

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1:29 pm EDT

Rural King rural king credit card

My husband has a Rural King Credit Card which he uses all the time in the store. He went to buy a gun and since they were out of them they told him to go online and purchase it. Well, when he did he found out that a Ruiral King credit card does not have a expiration date so you can't use it for online purchases! You can ONLY use it in the store not online! Kohls Penneys, Sears, Target, etc. etc. all have their own credit cards which you can use to purchase things from their website online using their credit cards. I do NOT understand why you can't use Rural King Credit cards on their website to purchase things online. What is the purpose to even having a rural king credit card then? Rural King just lost over a $500 sale but I guess it doesn't matter to them. BTW-my husband is cutting up his Rural King Credit Card!

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7:33 pm EDT

Rural King rustoleum truck bed lining

Today I visited Rural King in Columbus Indiana. I wanted to buy a truck bed lining kit for an early father's day present. Online, it said they were also available in store. I like instant gratification, so I visited the store location. The exact same kit was more than $50 dollars higher than what it was listed online for. I asked an employee for help and verified it was the exact same thing. It was. He then told me that they don't price match their online products, even if it's the same thing. How inconvenient. Every other retailer price matches with their own online products. I am a store manager for a well known company and I was honestly surprised by this. It is what it is, but why have online pieces say they are in Stock in the store if you don't offer them at the same price. I wasted time and gas. This is why so many retailers are closing and filing bankruptcy. We will all eventually lose our jobs due to it being so easy and convenient to purchase what we need at a better price online.

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8:00 pm EDT

Rural King restrooms signage

I went into your Winchester store the other day and I was looking for the restroom or signs leading me to them but I found none so I had to ask someone. When I've been in other retail stores they have signs that are visible from the main aisle showing the direction where they are or stating the direction. I think it would help to have signs in the main aisle like you have your department signs instead of over where the restrooms are. They can not be seen from the main aisles that way. At least by looking down a main aisle you can see them that way instead of hunting someone down to ask. Sometimes there may not be time to find someone, especially if its your child needing to go. Other than that your store is very nice and the staff are friendly.

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7:14 pm EDT

Rural King service from rural king in tiffin, ohio

On Thursday, May 4, 2017, at approximately 6:30 pm my husband and I entered Rural King in Tiffin, Ohio with plans on purchasing an FS 56 RCE weed trimmer. After searching throughout the store to locate someone to assist us, we were then assisted by someone who didn't have any knowledge on what gas to put in it. After waiting for the employee to come from the back of the store where he was getting help, he then informed us that he could not sell us the weed trimmer because he didn't have the certification to start it. We then spoke to the manager who informed us that the certified person called off work and she would not sell it to us. She said, " I would sell it to you, but I don't know how to start it". As a manager shouldn't she be knowledgeable on what is in her store. She then informed us to come back during normal working hours. What kind of customer service is this? We also work during "normal" working hours and are not able to come during the day. So from 4:00 to 10:00 any STIHL equipment that needs to be started before sold will not be sold. She then said, "sorry, hope you have a good evening". Just wanted to inform STIHL that you lost a sale and I'm sure there have been other sale losses.

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12:12 pm EDT

Rural King blue max 14"/20" combination 2-in-1 chainsaw

Sold me a open boxed chainsaw not new. The chainsaw and accessories just dropped in the box, you could smell gas even when UPS person gave me the box. All customer support does is give you run around and put you off for weeks and still will not resolve the issue. Stay away from this company

Blue Max 14"/20" Combination 2-in-1 Chainsaw 8901$149.99 Item #[protected] Shipping$0.00 Tax$9.00 Purchase total$158.99

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4:35 pm EST

Rural King management

I was in the marysville rural king last night. 3/1/3017 Was in line a few minutes a lady called for backup. A young man came up opened his register and said mam I can help you over here. I went over to his line he was a very nice gentleman asked me if I found everything how my night was going. Then a man in a black shirt and hat came up and said why can't you answer your radio the young man said sorry I had a customer I didn't hear you. He said who told you to jump on a register he said I was called up. The man in the black shirt said I am your boss and I told you to go to apparel he said I don't care what the cxm or csm (couldn't hear the letters) said I am your boss and as soon as you get that through your head we may be able to get along. The young man said as soon as I'm finished I will head over there. The man in the black shirt said you need to start listening or I will personally sign your termination papers. The look on the young mans face was heart wrenching I can still see his face of fear. I have thought about this all day and I wished I would have said something. How can a manager talk to someone like that? If that was my child or grandchild there would be hell to pay. I hope this is taken care of and the young man don't have to ever go through this again

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8:54 am EST
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Rural King taurus 9mm

We just had a rural king open up in our area bluefield wv the sales ad had a Taurus 9mm regular price $279 on sale for $209 went to go purchase it they would not sale it to me for $209 I showed them the sales ad they said they didn't care what the sales ad said the gun was $279 if this is how rural king operates then I will never shop there again. Very pissed off customer

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1:56 pm EST
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Rural King animal care

I live in Marietta, Ohio. I made a trip to the local Rural King located in Parkersburg, WV to purchase baby ducks, howerver I was more than disgusted on how the baby chicks were being taken care of. The pens were dirty, there was no water available to them, and there were dead babies laying everywhere. The baby chicks seem to be overheating. Employees were located in the area and were doing nothing to assist in the animals care. Completely horrifying for a customer to see, very disappointed.

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11:33 am EST
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Rural King out of stock hittel sectional

First off, As a farmer I have always been a big supporter of Rural King. I received an email yesterday from Rural King telling of a sale on a Hittel Sectional. Knowing that valentines day and super bowl was coming up I thought I would kill 2 birds with one stone. Showed my wife the ad, she loved the couch. Go to our local Rural King in Benton Illinois, and the girl that helped us was very friendly, but did not have one in stock. I asked her to check other stores. To my surprise your records show there was only one in the state about 200 North of us, and another in Kentucky 300 South of us. My complaint is you advertised a special, but only had 2 available in a 500 mile radius... shame on you.
I will continue to shop in your store as I buy a lot of animal feed, but this was poor judgement on your part.

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12:16 pm EDT

Rural King new elizabethtown, ky store

I am not writing a complaint. I want to praise the friendliness and helpfulness of the staff at the store in Elizabethtown, KY that opened last month. Why not commend employees when there is exceptional customer service?

We bought a large number of items, and our cashier Johanna was wonderful and patient as she scanned the items and ensured accuracy of the total numbers. She brightened our day!

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7:07 am EDT
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Rural King simmons camo cuddler recliner

I bought this chair on Nov 2015 at Rural King in Terre Haute Indiana paying almost $350 for it thinking I was getting a good chair, since then I have had nothing but problems with the chair, first the chairs leg stopped going to a non-reclining position with in the first 4 months of owning it. Now they are broke off and it won't even recline at all, this product has been a piece of junk since I bought it and I haven't even had it a year yet. The chair is all broke down and does not recline. Something need done, I want a new chair ASAP!

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4:54 pm EDT

Rural King wood fuel blocks

Put a "ton" of wood fuel blocks on layaway in july 2015. was to be called by october 17 to pick it up. no call. i called oct. 21 and finally tracked it down, but the man i finally talked to said "no one else wanted to take the call". picked it up to find it was 50 38 pound bags = 1900 pounds. short 100 lbs. (a ton = 2000 pounds). newspaper ad said $3.99 by the ton pre-booking. my receipt says $3.99 by the ton. my packing slip says $3.99 by the ton. i inquired and was basically told you got a good deal it was on sale. they never denied it says a ton. if every "ton" sold by what 84 stores was short 100 pounds (5%), how much did they rip everyone off for? enough for a class action suit?

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5:18 pm EDT

Rural King poor treatment of customers

Why is that this company can treat its customers / associates like crap here is a good example a customer / associate got banned from store all because they took up a money collection to help another associate who lost her job the inside seasonal dept manager catherine complained because she was asked to contact the former associate who lost her job and catherine was even a friend of the associate some friend huh ! Also the store manager ron will ban customers from store if the ask about friends that work or had worked there in no way would i recommend this rural king store #68 new philadelphia ohio to anyone as a customer or anyone looking for a job the management has a poor attitude and is poorly trained and cant stay out of customers or associates personal business !

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Arlene Traxler
, US
Jul 10, 2019 4:09 pm EDT

Very sad if people are that petty.

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4:57 pm EST
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Rural King double charge

On October 31, 2014, we were at the Jeffersonville, In., store. The cashier automatically charged our Visa card as a credit. My husband told her he wanted it charged as a debit. Evidently she never took the charge off as a credit card charge and thus we ended up having the same amount charged to our account twice. I have gone to the store and a lady called the office to get it fixed. She told me it should be done in a few days. I called the store again today and talked to the same lady. She told me to call the accounting office, which I did. I talked to a Marsha and she told me she would have to check into the matter and either she or the Jeffersonville store would call me back in "just a little bit". I never received a call from either. I don't know what I need to do to get this resolved. The store owes us $71.03 and it is very upsetting.

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dabob
, US
Apr 03, 2015 4:00 pm EDT
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On 4/3/2015 I was walking to the automotive isle and slid in a large pile of dog feces causing me to fall down on getting up I discovered I had it on my shoes and and socks which made it even worse I reported it to3 different employees and nothing was done how can any place that sells food products be so nasty

Valerie
Valerie
, US
Dec 13, 2007 12:00 am EST

Time to start feeding the birds again. Rural King had a sale on Rural King brand bird seed. I bought two 40 pound bags. I opened one up and there wasn't a teacup full of seed in a whole 40# bag. The rest was cracked corn and dust from the corn. Mostly just dust.

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8:24 pm EDT
Resolved
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Rural King rude

This was my first time ever in a Rural King, normally I go to farm n fleet, But I have a garden and they had top soil for 1.19 for a 40 llb bag. So hey, that's a steal. I went in and at first couldnt find anything. nothing was labeled well at all. so I sent my sister to ask someone and they rudley told us that we had just walked past it. (well my bad I missed it) well we couldn't find the 1.19 one so we asked the same lady where it was and she said "oh, it's outside. you should have asked for that one in the first place." uh okay, my bad I figured they would all be in the same spot. well I went to check out and I asked the lady at the register if I needed to bring in the top soil or pay for it and go get it. and she told me "You pay for it first and WE get it, haven't you ever done this before" so I blew it off, whatever, She gave me my total and I handed her my card and she rudely snatched it out of my hand and said "It goes here!" as she slammed in down into the card machine. Then the guy met us out by the top soil and complained the whole time about how much we bought and that it was raining. like yes I get it it sucks but I was helping him put it in the truck and it IS his job. That was the worst shopping experience ever. Farm N Fleet forever!

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Ronnie Hall
, US
Aug 29, 2022 8:34 pm EDT

I haven't used my credit card, but I must say, I have problems with the Jeffersonville IN. store. You can never find a price of an item, whether it be on the item, or the shelf. I contacted the store and was assured it was due to a new manager and things were in a mess as of that time. Well, it's been a long time since then, and low and behold, I went to shop again same ole thing. NO PRICES POSTED!

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bigdude44
norwalk, US
Apr 15, 2013 1:08 pm EDT

i was recently employed by the rural king in norwalk ohio as a loader i ennjoyed my job at first until my co workers started messing with me when i was trying to get stuff done so about 2 months into it i volunteer to go to nights which is 10~7 there so i do 2 nights then this new manager allan decides at about a quater till 7 that hes gonna change my schedule and put me back on days so then i have to come in and work 10~5 after i just got off at 7 i was pissed i like my job but i hate how my co workers are i feel i may blow and hurt one of these ppl one of these days if they dont stop their dumb ### what should i do?

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nmtashley
Shelbyville, US
Dec 03, 2012 8:55 am EST

My husband and son went there (Rural King) in Shelbyville, Ky this weekend. They spent around $500 on fencing materials. When my hubby came home he was livid! He said there was a salesperson there that acted like a ### and ignored their needing help loading up the heavy fencing...my husband cut his finger in the process. I don't know what to do at this point...the employee was lazy and negligent according to my son and hubbie...he asked me to get on-line and see about filing a complaint...this is what I've done so far. Any advice?

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12:12 am EDT

Rural King shelf price not cost of item

Went to new Rural King in Jeffersonville, In..Very busy. Bought a swing pad..Shelf price under item was $16, 99. Rang up as 24.99. Stood in line forever. Finally a girl went and got the tag..16.99..but numbers didn`t match. By that time I just wanted to get out of there..the place was a zoo. I feel they should have given me the difference..new store..shouldn`t have wrong items and prices matched on shelves. Doubt I go back. Can`t get an email to theM. Maybe there is a reason for that!

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jmillerrk
, US
Apr 25, 2011 4:03 pm EDT

Hello, My name is Jeremy Miller and I work for Rural King. I would like to apologize for the experience that you had at our Jeffersonvile, IN location. Please email me at jmiller at ruralking.com and I will do everything that I can to resolve this.

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11:06 am EDT

Rural King warranty not honored

I bought 4 tires in July 2o1o from the Wooster Ohio RKO. My bill was over $400 with road hazard. In March, I must of had a low tire and drove on it. I had my mechanic take it off the rim and put another one on so I could take it to RKO. They told me it was not covered because I had removed it from the rim--How was I suppose to take it in? They did offer to sell me another make of tire for $75 plus mounting. They took my covering off my hubcab and it is now gone. They said there was nothing they could do. I am so glad a company can lose business. I would not recommend them to any one with their service.

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8:11 am EST
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Rural King refused to correct a very faulty chain saw they sold

I purchased a 14" poulan refurbished chainsaw. I got it home to find out that they packaged the impropersized chain. Drove 74 miles round trip to the Clarksville store and they gave us a new chain. Went home and attempted to start the saw and it began blowing chain oil everywhere, plus would not run properly. Drove another 74 miles back to the store and met with the assistant manager who refused to give me a different saw or my money back. I know he had the authority to make the exchange. He wanted me to leave the saw for his shop to look at. Which means I'm gonna have to make another 74 mile trip to pick up another saw or the repaired one. I was going to purchase a new gas auger and 8" bit a 400.00$ purchase from there but now refuse due to the way I have been treated. Tractor Supply knows how to treat their customers !

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11:30 am EST
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Rural King denial of a job

Just as Rural King was opening a store in Van Wert, Ohio I was interviewed by the district manager and was denied a job because I openly admitted that I was a slow worker. Because of that statement I was denied a job. I emailed cooperate Rural King of the interview and they did nothing. A few months later I was diagnosed with Autism. Since the store has opened I have not stepped foot in that store because of the way I was treated at the interview.

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Unsatisfied customer 1974
, US
Sep 03, 2018 9:08 pm EDT
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File for disability then go reapply. Tell them you are disabled and see if they have a position you qualify for. Bottom line is they are not going to pay someone to do a job that cant keep up. Why hire you when there are more efficient applicants out there. Nothing illegal about it. They can hire whoever they think will do the best job.

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Blah22345
, US
Nov 20, 2010 12:53 pm EST

You admited that you were a slow worker, that was your own mastake. They do not want slow workers they want someone who will be productive and active on the job, not someone who is slow at the work they are asked to do.

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goodguy46947
, US
Sep 09, 2010 6:59 pm EDT

Are you serious? You're complaining because you told the interviewer you were a slow worker and now complaining because you were not hired. Lolz!
Just what does this poster think the objective of any interviewer is? To just hand out job? NO! Sorry, but only an idiot would tell and interviewer he's a slow [censored] worker then complain cause he/she wasn't hired!

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4:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Rural King - personnel

On july 16, 2008 around three in the afternoon, i visited the rural king store on Fort Campbell Blvd in Clarksville, TN. I went there to find out how to put together a hackmore. I asked a salespertson (male) if he would show me how to put it together. I kept asking him questions and finally he said "Maybe I should get my wife in here to show you. She only...

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Rural King Customer Reviews Overview

Rural King is a popular online store that offers a wide range of products for farmers, ranchers, and outdoor enthusiasts. The website has received numerous positive reviews from customers who appreciate the quality of the products, competitive pricing, and excellent customer service.

One of the most commonly praised aspects of Rural King is their extensive selection of products. Customers can find everything from farm equipment and livestock supplies to clothing and outdoor gear. The website is easy to navigate, and customers can quickly find what they need using the search bar or browsing through the categories.

Another positive point is the competitive pricing. Rural King offers some of the best prices on the market, and customers appreciate the value they get for their money. The website also frequently runs sales and promotions, making it even more affordable to shop for the products they need.

Customer service is another area where Rural King excels. The company has a reputation for being responsive and helpful, and customers appreciate the quick response times and willingness to resolve any issues that may arise. The website also offers a comprehensive FAQ section and helpful resources to assist customers with their purchases.

Overall, Rural King is a highly recommended online store for anyone in need of farm, ranch, or outdoor supplies. With a vast selection of products, competitive pricing, and excellent customer service, it's no wonder why so many customers have left positive reviews for this company.
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