Complaint Rating:

Company information:
Quicken Loans
United States
Quickenloans.com

My wife had filled out on line that we were looking to Refinance and Consolidate, which Quicken Loans responded to. In her conversation with Gregg Scott on 9/11/08 he had talked her into a loan, that did not fit our needs, and had her put an ADAVCE FEE down of $350.00 to secure the loan interest rate at that time. Now here in lies the problem. A: My wife used my credit card to do so, without my knowledge. B: At no time did Scott Gregg say this was NON_REFUNDABLE, something my wife would have come to me at that time for my input. C: Papers were filled out by Quicken loans on my behalf, without my consent D: After I became involved I talked To Scott Gregg and told him that I didn't feel the loan was in our best interest and notified by e-mail and voice mail. E: Scott Gregg left me to believe that I could get my monies back and referred me to NICK in customer service, at which time Nick told me I wasn't going to get my money back.
Now I am asking you, to do what you can to prevent this from happing to other people in the future, and am wondering if I have any other recourse.
Thanks for your time