Complaint Rating:

Logged a complaint with SUHAS Refrigeration (Bangalore) who are the authorized service providers for Electrolux products on 17/Oct/2007 for a timer problem with my Electrolux washing machine.

It's been 7 days since and the technicians and their managers have the following list of excuses

- "I am going out of station, will come on Monday"
- "It is raining so can't come"
- "I'll come at 5PM" - and no one turns up nor bothers to keep the customer informed.

Try to escalate the issue, and i'am told Manager is on leave. The icing on the cake is that the support staff don't have the basic ethics to speak to customers.

Shame on the part of Electrolux for not keeping a check on this kind of erratic service providers.

Thanks,
Sumanth