Complaint Rating:

Company information:
Navy Federal Credit Union
Beaufort, South Carolina
United States

My husband and I purchased a vehicle from a private seller who had a lien on the vehicle through NFCU. After we purchased the vehicle from him, he went down to the local office here in Beaufort, to pay off the lien. NFCU assured him the title would be mailed out within 2 business days regular mail. It has been over 3 weeks, and no sign of the title. I have spoken with the loan department, who cannot release any information to me, as it was not our auto loan. When the seller of the car contacts Navy Fed, he is instructed to have us contact the bank.

I am endlessly disgusted with how this has been handled.