Complaint Rating:

Company information:
NAvy Federal Cedit
United States

Mr. Cooper (collections sup) 7032558387

He was rude, disrepectful, and not willing to resolve the issue at with waiving "some late fee"--not all...The last fees were accessed due to my allotment being set up 10 days after the payment was actually due. No one ever explained this to me. In fact, when I would call the reps at the 1800 # they stated that I had nothing to worry about if a payment was coming out, and the messages were automated. Little did I know late fee were being accessed.Mr. Cooper was impatient and did not want to listen and stated that he will not waive ANY fees on a courtesy basis..I wished him a great day. Mr. Cooper did not keep his cool and got frustrated and let his unprofessionalism come out, even though I was calm, and assertive.
Navy Federal Serve Your Service MEmebers!!NOW!!
Lesson: Some folks dont respect themselves enough to respect others.
Pay more attention to your statements and make navy fed reps resolve issues asap...