Menu
MDG Customer Service Phone, Email, Contacts

MDG
reviews & complaints

www.mdg.com
www.mdg.com

Learn how the rating is calculated

2.5 51 Reviews

MDG Complaints Summary

19 Resolved
32 Unresolved
Our verdict: Engaging with MDG, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for MDG has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of MDG. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

MDG reviews & complaints 51

Sort by:

Newest MDG reviews & complaints

ComplaintsBoard
M
1:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

MDG - STILL TAKING MONEY OUT OF MY ACCOUNT

Right now, I have a few items I am paying for through MDG. Two of the items were laptop computers, both in which broke down, hinges falling off etc..When I spoke to someone in their sales department prior to signing any agreement, I was told that the agreement was based on a 2 year term in which the laptop would be fully paid off. The very first laptop wa...

Read full review of MDG and 5 comments
ComplaintsBoard
A
10:08 am EDT

MDG Randomly charged me

MDG Subscriptions randomly charged me for $2.50 and then for $39. I have never even heard of this company. I had to cancel card and dispute the charges. It seems that a lot of other people have also complained about this company.

Read full review of MDG
Hide full review
ComplaintsBoard
R
8:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG herassing me

I was approved from them had to pay 150.00 not sure were that is from but anyhow I deal with another provider I dont need a deposit. I love the company I am with I will stick to them but the last time I tried again it was gone up to 250.00 this is unreal. Anyhow I heard MDG is a rip off and so is other rental companies I dont care what others say but please stop disstractin people who are on low income and keep it too your selfs thanks

Read full review of MDG
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
8:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MDG Incorrect Statement Calculations

MDG Canada has been added to my list of companies I would never recommend to anyone. They are extremely unprofessional and I haven't yet had a pleasant customer service call with them. The last issue I had with them was today when I called them about my online statement.

The statement shows the prev principal balance being the same as the new principal balance even after credits and charges. If you do the math it doesn't add up. I was told by a representative that the math doesn't add up because the interest is being charged on the same day as my statement date. So I asked her if everyone's statement that generates on the same day as their interest charges will be inaccurate in their calculation. She agreed.

So we have some people getting the correct calculations and some people are not, how's that for professionalism. Now I can see that these reports are being generated by Crystal Reports and I'm guessing that the issue is just with the logic of the calculations used by the report. The question is: If they overlook the report calculations, what other calculations are they overlooking? Maybe they are overlooking the calculations for interest and stealing pennies off each account?

When I made the first call about this I was put on hold for 5 minutes then the call was disconnected. (I'm guessing she didn't have an answer for me). The second time I called same thing this time I was put on hold for about 10 minutes and then was told the supervisor had just left since apparently it was after hours. Now I'm not sure any of you have worked in a call-center before, but I know that in a call-center there is ALWAYS a supervisor, although they typically do not like to take supervisor calls. So I don't buy that when they tell me that.

After all that I decided to post a comment on their Facebook page, which was very quickly removed and my facebook account is now unable to post to their page.

It just goes to show that MDG is very unprofessional with unprofessional representatives, inexperienced developers, and all around unpleasant company to deal with.

MDG does not deserve to be in business in my opinion.

Attached is a copy of one of my statement as I refer to above.

Read full review of MDG
View 0 more photos
Hide full review
ComplaintsBoard
J
7:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MDG Highly Unprofessional

MDG Canada has definitely landed on my list of companies never to recommend to anyone. MDG Canada is very unprofessional and I wouldn't be surprised if they are actually ripping people off due to incorrect calculations by their billing system.

I had issues with MDG from the start, but today I received an email notifying me that my monthly statement is ready. So I go and check and after carefully examining the online billing statement I realize that the values are not totaling correctly. They show your 'Previous Principal Balance', subtract your payments, add interest and admin fees, then show your 'New Principal Balance'. The problem is that the New Principal Balance is showing the same as the Previous Principal Balance. Now the only way that could occur is if the credits are equal to the charges, but the credits are greater than the charges, therefor the new principal balance should be less than the previous principal balance.

They tried to explain to me that the numbers do not add up because the interest is charged on the same day as my billing statement. They said that depending on the day when your bill is generated that the number will or will not total properly. They confirmed with me that there a group of people where the statement add up properly and another group of people that are getting incorrect totals on the statements. If that's not unprofessional I don't know what is.

The statements are generated using Crystal Reports so I'm assuming it may just be poor programming and incorrect logic in their calculations. But if they can overlook the billing statement calculations that they send out to ALL of their customers, what other system calculations are being miscalculated? Maybe the interest calculations are stealing pennies at a time from everyone over time?

They also show a current balance value which seems to be the correct value, but shouldn't the current balance equal the new principal balance? Anyhow so speaking with representatives at MDG went nowhere as I had anticipated. I was hung up on by the first girl I was talking with when she was supposedly was getting a supervisor, then also hung up on by the second girl when she told me the supervisor had apparently left the building since it was after hours. Now I'm not sure if any of you have worked at call centers before, but I know that there is ALWAYS a supervisor somewhere during call center operations, although they typically do not like to take supervisor calls.

So then I decided to let people know of my horrible experience with MDG. If I don't advise people of my experience with them, how will anyone else know ahead of time? So I made a post on their Facebook page, which was very quickly removed and my facebook account was blocked from making any more posts.

Anyhow MDG Canada is an unprofessional company with unprofessional staff and inexperienced developers. I would never recommend MDG to anyone, they don't deserve to be in business.

Read full review of MDG and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
R
R
RJCAMPBELL
Hamilton, CA
Mar 21, 2013 10:13 pm EDT

100% AGREEABLE, i started a post and within 7 hrs. it was delted from facebook.i will be reposting via my control shortly, the story from start to finish along with email exchanged via both parties.my last phone meeting ended up with a very unpolite person hanging up the phone in my ear, just after i was threathened they were going to lock my electronics units with a software they have in stalled by company befor you receive it.(( isn, t that illegal hacking))) after everything is posted i, ll let the public decide on the outcome of the whole issue. WITH MDG EMPLOYEES NOT MAKING SURE THE CUSTOMER COMES FIRST.

ComplaintsBoard
J
7:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Horrible Business

NEVER BUY ANYTHING FROM THESE PEOPLE! No body there know what they`re doing. It is an absolute JOKE.
I bought a computer from them 7 years ago that didn`t work when we got it. We sent it back and waited 8 months for the new one which only lasted 8 months before it too, overheated and needed new parts.
Apart from them their financing is ###. I phoned 7 years ago and filled out an application with someone who was taking over the financing from me. We sent in their social insurance information, drivers licence, work info., living info. all the things you`d need for financing. I was told by someone at MDG that this would mean the account was no longer in my name.
5 years later I find out that not only is it still in my name but that they don`t have any information on the person we added to the file and it has been affected MY credit this whole time (even though it had NOTHING to do with me anymore).
EVERY SINGLE TIME I PHONE no one knows what they`re talking about. I get transferred to at least 6 different people and spend on average 60 minutes on hold. NEVER EVER EVER DEAL WITH THIS COMPANY!

Read full review of MDG and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
654s35d
, CA
May 19, 2015 2:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I started making payments on a computer .
After about 6 months, I couldn't afford it anymore.
I called them and told them this, and attempted to return the computer. They told me NO RETURNS, NO EXCEPTIONS.
So, what the H*** am I supposed to do now.
Well, I stopped paying, changed my bank account, and now its been 2 years since.
They have been calling me, (sorry a "lawyer for mdg" ) has been calling me threatening to sue if I don't pay it NOW.
I would recommend keeping any and all documents, as well as emails.
They are absolute crooks! Our computer was 1700$ and after 2 years, our balance was still over 1500$! I was making payments of $100 a month, so lets do the math; ***** = so thats 1200$ a year, so 2 years, i've paid 2400$! but supposedly I still have a balance of 15hundred/something...!/!//?
The better business bureau should shut them down for good! so they cant do this to anyone else!

ComplaintsBoard
T
6:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Rip off

Yep, as I see, MDG is still in the business of ripping off the consumers!

we bought a desktop from this nasty company in 2005, bad enough they didn't ship what was promised on their ad (all in one printer (not a cheap little $20 piece of crap printer only! Had to pay more for advertised special!), camera (not a toy! had to pay more for advertised special!), Great warranty (If you send it back to Ontario! Pay more for extended!), In house financing (Oh, when did they take over Wells Fargo?! Oh yeah - Really pay through the nose! buck a day? holey cow! when did they put 30 more days in a Month?!?!?!)

Then to top it off, monitor was cracked when it got here! charged us for replacement.

Now here's the great part-Hard drive crashed (10 months old) - oh send it to us (On your nickle of course!) and we will fix it. Cheaper to take it to a local shop. Oh did you know the fans were just about shot? $200 later, tech suggest the parts are substandard - Known him for 20 years!

Couple of years down the road. Hard drive crashes again, this time we find out that the Motherboard has been shorting out all along, not really worth putting a new hard drive in.

I think we ship all our computers to help improve third world countries, and MDG goes over and buys them back for a handful of food, just so they can put this garbage together and sell it back to us! Or maybe they just go around to garbage bins and pawn shops, add a couple of tweaks, and Voila - BRAND NEW COMPUTER!

We'll go to Staples, Future Shop - Hey even Walmart, But will never ever deal with these ripoff artists again! We also scream to the high heavens so none of our friends, family, aquaintances, or even strangers, get ripped off like this EVER!

Read full review of MDG and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jemma6
Victoria, CA
Sep 26, 2012 7:54 am EDT

Absolute rip off. Computer are TERRIBLE, and the business is even WORSE.
I can't tell you the hours of time I've spent on hold with them just to tell me that they're not qualified to answer and I'll have to be transferred again.
It seems like no one there is qualified to do anything. The business is a joke
NEVER EVER DEAL WITH THIS COMPANY!

ComplaintsBoard
L
1:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Fraudulent Service

Fraud! Liars - I took my computer in as it wouldn't start. They told me they would run a diagnostics which was $50.00 to find out what was wrong. Was told needed a new power supply - but then they would have to reinstall windows as it would be corrupted and that would be $199.00 plus the new power supply an another $99, , since I was at $300.00 anyway I was told I should just get a new computer for $599.00

Paid my $50.00 and took my computer to Computer Liquidation - it wasn't the power supply at all, i had power going to the mother board which was confirmed by taking the old power supply and putting it another computer and it worked fine - the real problem was my motherboard. So obviously I paid $50.00 to MDG for them not to touch my computer but try to scam me into purchasing a new one.

Liars and scammers and fraudsters! Beware do not trust them - tried to get my money back - yea they are theives

Read full review of MDG and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
E
E
Elizabeth Fisher
, US
Mar 31, 2017 12:27 am EDT

I Was Given a $1100.00 Line Of Credit...I Was Going To Get a "Samsung " 10.1 Tablet and Something Kept Telling Me To Wait In The Mean Time The Rep.Was Driving Me Nuts, So Last Night I e-mailed Him and Told Him I Was Not Comfortable, Plus I Did Not Want To Give My Ck. acct. Info. and I Wanted To Look More Into There Company...Thank God I Listen To My Gut...I Did More Reviews Etc. and I Will Not Be Dealing With This Company. Thank You All For Your Reviews They Sure Helped Me.

J
J
Jemma6
Victoria, CA
Sep 26, 2012 7:56 am EDT

Couldn't agree more! HORRIBLE HORRIBLE company.
They have NO idea what they're doing and I have had NOTHING but problems
(oh and ps. I bought the computer 8 years ago and it lasted for 7 months. EVen though it was stil under warantee it took them 1 year to send a replacement and when I got it, it wasn't working.
I can't tell you how many hours I've wasted on hold with this idiots just to be endlessly transferred to 'someone who knows what they're doing'... still haven't found that person.

NEVER EVER DEAL WITH THIS JOKE OF A COMPANY!

ComplaintsBoard
S
7:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Terrible company

I purchased an overpriced laptop from this company and right from the start of purchasing I was a little skeptical about my purchase. After about 8 months I noticed the power adapter connection at the back was getting pretty hot. I called MDG support and they told me I would have to drop it off for support. Within 2 weeks I had the machine at the store, I had only used it lightly to back up files and data before warranty repairs. The notebook basically gets to the point where if you touch the plug you will burn yourself, and I now notice that the plug is actually almost on fire and is clearly burnt. So I dropped the laptop for service at MDG and after 10 days called for the status, I was shocked that the store had no idea where my laptop was and someone was to call me back. After waiting for long at last I received a call after 5 days to tell me no warranty. I called them back and was told to write and escalation letter. I agreed and sent Escalation Email Regarding Laptop. But still no response so I sent second email regarding the status of my computer. After 5 days I received the call and was told the same thing I have been told at the store level regardless of my escalation. He tells me to call the store for the status and I refused. I ask him to call the store and deal with it. I dropped my laptop off for service and I want it back fixed. It's been 3 months all this is going on and can see no chances of getting my laptop back. Decide on your own whether they are the right one for the purchase.

Read full review of MDG
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
11:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Bank Fraud

I bought a computer from MDG. They were to take payments from my bank account. However, after one NSF they started entering my bank account for various amounts a few times a month driving up NSF charges deliberately. I did not authorize this and I am shocked the banks don't pay attention to who they let into accounts, especially after the amount is set and binding with the computer company. This is fraud and a criminal offense. It's time to hold this company and others federally accountable for bank fraud.

Read full review of MDG
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
1:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Rip off

My mom took here desktop in for service because the DVD burner stopped working. They charged her %50 to 'blow out the dust', $150 to reload Windows and $85 for a new DVD burner. It turns out, after I opened it up, the thing is still full of dust bunnies, the new burner is actually 5 years old and they didn't reload Windows. What kind of store could rip off a 79 year old widow on a fixed income?

Read full review of MDG
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
8:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Laptop Hinges

I own a 17 inch dual core laptop, purchased through MDG online. I am paying on it monthy. My address is 297 Unit C Bluevale Steet North. I am having a problem with the hinges of my laptop. It has already been in for service once, cost me 60.00 to fix the hinges.. Now I am having the same problem. I need to get this fixed, also one of my USB ports, the hard plastic that holds the usb pins in place, came out of the port. No damage, its just came out. Now MDG tells me I can pay again to get the laptop fixed. I called the Tech department and got a frazzled employee who told me this is a wide spread problem and that they still will not fix it unless I pay. I bought the warranty for this reason and sill find myself left out in the rain. I would NEVER buy a laptop from MDG again. A laptop is worthless if you can't open and close it.

Read full review of MDG and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
wookster
Terrace, CA
Feb 17, 2010 6:09 pm EST

I have the exact same issue. Sent mine back in a year ago and they still have not fixed it or replaced it. I am floored at how this company is able to get away with this.

ComplaintsBoard
J
9:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Mislead on purchase

I purchased a computer in January 2006 as advertised on TV for just a dollar a day. When I phoned to enquire the computer they told me that my payments would be 58.02 per month and I would have computer paid off in 3 years. According to my calculations the computer would be paid off by at least by March 2009. It is now June and pre-authorized payments are still being withdrawed from my bank account.

I phoned them to enquire as to why they were still taking money from my account. They said that I am still paying for the interest. The computer that I thought was for $2088.40 is now still owing an amount of $1500.00. I was mislead when making arrangedments to purchase the computer that it would be paid in 3 years. I told them if they had explained to me that I would be paying all that interest I would never had bought the c omputer. They said "sorry you were mislead, I will have my supervisor call you."

I still have not heard from their supervisor. This has turned out to be a very expensive computer. Besides the computer is starting to give problems and will need to replaced soon and the payments are not finished for another 2 years.

Read full review of MDG and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
computer
Valley Center, US
Jul 19, 2009 2:23 pm EDT

paid for computer did not receive it

R
R
richygotripped
,
Jul 29, 2008 3:01 pm EDT

cancelled product and consistantly kept taking the money out of my account.

M
M
MDG Hater
Edmonton, CA
Aug 28, 2009 6:09 pm EDT

This exact thing happened to me! They never give you a statement so how are you supposed to know what your balance remaining is? I am not paying them another dime. I paid $41.50 a month for the past 3 yrs through automatic withdrawls from my bank. I called them because the payments were supposed to end in april but they continued taking money. They said my balance remaining was $2200. I was promised my computer would cost $1468 and would pay $41.50 for 36 months! They are lying ###! I told them to look up my contract and he said he had nothing on file. WHAT? They promised to call me back, and have I heard from them...of course not.

ComplaintsBoard
W
12:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG MDG is a fraud company

I purchased a MDG Vision Pro 3700S notebook on payments 02/28/2007 and bought the 3 yr parts & labour extended warranty package (which is worthless) all this cost $1851.82 (which ended up being $3114.61)

Payed religiously for approx. 2 years @ $65.50 a month and then went to pay it out and found out that I owed $1542.61 still! This laptop cost me over $3100 in the end and if I was to sell it I could only get around $700 for it in mint condition!

Thats not the worst part. We have had to send it back in for repairs 3 times and pretty much each time we have had to pay MORE! The salesmen/woman are the most rude and ignorant people I have ever had conversations with in my life and I buy and sell online so I talk with ALOT of people everyday! They lie, cheat and steal your money!

First time it broke was a week after we received it. The hard drive crapped out. Call in and they told us we could either send it back or bring it into the Vancouver store for repairs. We live 1800 miles away from Vancouver but we had planned on a vacation down there in the Summer (which was just a month away) so we waited. While in Vancouver we spend a whole day trying to find the store with 4 kids in our van. MDG had the WRONG address listed on the MDG website so we drove around aimlessly for hours, called the store twice and got East Indians that could barely speak English and were very hard to understand. Well after about 5 hours we finally got a pedestrian to show us where it was...walked in to the store finally and wait in line for another 45 mins only to find out the store doesn't stock the hard drive and we will need to send it in anyways. FURIOUS we left and called our sale rep...ya he was no help and didnt give a damn. When we got home we had to send it in and of course pay more money for the repair (forget just how much). When it came back (like 2 months later) all my important files were gone and everything was changed...horrible experience!

The laptop worked ok for the next few months then the DVD burner died, keys stopped working, speaker would not work and the LCD case and hinges were cracking and breaking. So we sent it back again. This time I sent a nice butt kissing letter along with the laptop and it came back within 2 weeks and no cost to us. We were stoked and thought that MDG must be changing their ways.

Again the laptop worked for a few more months before the LCD case and hinges started to crack again and then the hard drive failed again. I called and got a RMA and sent it back again (with another butt kissing letter) 2 months go by and no word. Finally I break down and call. I was told we will have to pay another $280 for the LCD case, a new (upgraded) hard drive as they do not stock the old one, and battery clips. I fought with the man on the phone about this telling him the laptop was babied and barely used there is no reason we should have to pay for this when we have a gold warranty package. They claim now that all this is our doing...I have yet to call them back and tell them to proceed with repairs or not. I think I am going to file a BBB complaint and demand a refund of my money and if nothing comes of that I will take MDG to small claims court for a full refund on the $3100+ piece of crap they sold/scammed me on.

I could probably write a 10 page letter on MDG and what they have done to us but I will keep it short. Buyer beware with this company! They are scammers and Steve Nash should be ashamed to be their spokes person. They lie, cheat, scam and steal your money then send you garbage. This MUST be stopped!

MDG if you read this I WANT my hard earned money back. You ripped off a honest hardworking family of 7 and it is not right. You have my computer and I want my money back. All $3114.61 of it!

Read full review of MDG and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
M
M
MadMom82
, US
Jan 20, 2016 11:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree. I have been paying for a tv and a laptop for lil over 3 year and when i notice i paid 2x more then what was i told . i contacted them and they tell me that i still owe them 13, 000 . meaning i made a dent of 2, 000. I am pissed . I am a single mom and im tired of all my money going to them they even took more then what was agree to and i didn't know at the time till i went to go cash out at the grocery store, i wanted to cry ( they took food from my kids mouths) first time i have ever had to borrow money from my dad. . i want to stop the payments but unsure what to do and what will happen. will my kids lose their tv? if i stop paying? like can they come to the house and take it . or do they just send it to credit bru.

E
E
easypeasylemoonsqueezy
Edmonton (1270), CA
Nov 12, 2014 10:55 pm EST

Looks like the SMARTEN UP GUY is rep for MDG.. how dare he say that its the consumers fault, what a loser.

It's obvious MDG Canada is a horrible, money scamming, awful company. They are like mosquito's but instead of sucking blood they are sucking the money right out your pockets. They lie and claim that you can pay off their products within a certain time frame... which would be true if the interest weren't sky high and added to every payment... its like your not even making a payment.

My bf and I had just recently discovered that all the payments he made for a year was all for nothing... a $1500 computer and after year of making payments, its was down to $1400. We calculated that my bf's total contribution to his payments were $1080, and yet we only made a hundred dollar difference in the whole total. You, SMARTEN UP GUY needs to look at facts and realize ppl are paying up, they are hardworking ppl and are trying to pay off this debt.. but since this contract is a sham, there is no way we will pay another cent towards this company, they can shove that contract where the sun don't shine.

Plus, contracts never scared me anyways, never did creditors, I could care less what lengths they would go to try and get any more money from us.. It is to darn bad that companies like this exist and that they knowingly allow such cheats and scams to continue all for money.

M
M
missmaddy
Oakridge, US
Nov 05, 2014 6:09 am EST

I was also scammed on my computer I bought through the company when they sent me the papers to sign they only sent the paper to sign not the whole contract so I could see the percentage rate. Has anybody that has quit paying been sent to collections for this or is it actually sent to the credit bureau to make you have bad credit. I need to know I have sent letters off and can't get them to stop taking the money out of my account. Right after I got my computer it started acting up and I called them and they said they couldn't help me at all and that it wasn't their problem. I don't like the company and they also scammed a friend of mine and we are both trying to get out from under the contract right now. Please help me if you know how to get out from under it.
Thanks

R
R
Rachel23
Milton, CA
Aug 22, 2014 8:51 am EDT

Almost 3 years ago, I discovered MDG Computers while surfing the net. I applied and got approved instantly. I was wowed. Horrible credit yet got approved. I was extremely excited. Roger Banner was my rep. Things were going well and had made about 2 or 3 payments. Suddenly, I lost my job and was unable to make payments as arranged. I told Roger of my situation and instead of just closing off my file/account, Roger kept calling me so that we could both come up with a solution. At the end of it all, he promised to keep my file open with the payments I had previously made as credit for any future products I may be interested in. Roger is one of the best reps at MDG. He sure knows how to keep a smile on a customers face...MDG's biggest asset!

S
S
SMARTEN UP
dgfdgf, CA
May 06, 2014 7:18 pm EDT

**READ THE CONTRACT BEFORE YOU IT SIGN IT YOU IDIOT CUSTOMERS!**

********UNDERSTAND HOW FINANCING WORKS AND UNDERSDTAND THE FEES AS WRITTEN INTHE CONTRACT!*************

*******DONT BLAME MDG FOR SCAMMING YOU! YOU'RE THE IDIOT WHO DIDNT READ THE CONTRACT! YOU'RE THE IDIOT WHO SIGNED THE CONTRACT!************

M
M
MDG SCAM
Burlington, CA
Mar 06, 2014 1:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

Right now, I have a few items I am paying for through MDG. Two of the items were laptop computers, both in which broke down, hinges falling off etc..When I spoke to someone in their sales department prior to signing any agreement, I was told that the agreement was based on a 2 year term in which the laptop would be fully paid off. The very first laptop was purchased in 2010 and last year was when I had realized that the payments coming out of my account had been going on for approximately 3 years. Basically what I had been told over the phone was not in line with the actual contract. Unfortunately for me, I did not read all the fine print. Basically what I am saying is that the sales team at MDG will tell you anything over the phone to get you to sign the deal, even if it involves telling you a bunch of lies. Last year when I called them to bring this to their attention, I was put through to a lady that told me that my payment plan involved 4 years of biweekly payments unless I pay it off in full before then. Well there was nothing I could do about this considering that my mistake was believing a salesman's word over the phone rather than reading the fine print in the contract..so I had to let it go, however she did state that my contract would be shortened and my last payment would be in February. It wasn't just the complaint that I had in regards to being mislead over the phone, it was also the fact that the expensive computer I was paying an enormous amount of money for in the end had fallen apart within only the first 6 months of use. I had never experienced this with a purchase of a laptop before, and I told this lady that I was not only upset about being lied to by their sales department but I was also upset at the fact that my laptop was gone in less than a year and there was nothing that could be done about it, yet I am still making these payments. I should have asked her to e-mail or send something in writing to verify what she had told me over the phone just incase something should happen where the money is still being withdrawn from my bank account after the said date. I have also purchased things from them other then laptops in which I so far have not had any complaints about(knock on wood). I ordered something else from them just before Christmas of last year (not a laptop of course)and spoke to someone in their sales department in regards to being mislead about the payment plan that started in 2010 but he also verified over the phone that my last payment for the laptop would be in February, so basically 2 people from MDG at this point have told me that my last payment for the laptop purchased in 2010 would be completed by February of 2014. I would have never placed an order just before Christmas of last year had I known that the payments were going to keep coming out of my account from the purchase I had made in 2010. It's been nothing but lies with them, and my stupidity lead me to believe everything I was being told over the phone. I contacted them when I had realized that the money had been withdrawn from my account in March when it wasn't suppose to be. I was so furious and asked to be put through to the supervisor who in the end did not take any of my complaints seriously and even threatened me with small claims court if I stopped the payments before the contract date. I should have got something in writing last year after talking to the lady who told me that my last payment would be in February, and same thing with the Salesperson who also told me the same. Fortunately I did save my account information which shows my payment plan for everything but the laptop purchased in 2010 which also tells me that I should no longer be paying for this. Anyways, my experience with them has been nothing but a headache and I really wish I had not placed so much trust into this company who I feel has told me nothing but lies after lies.

K
K
kparacy
North Vancouver, CA
Dec 15, 2013 2:21 am EST

THank you all so very much for your posts about this company. I have been HOUNDED by these people ever since aplying via facebook where I first found them and being approved for 2800.00 in credit.

Yet when I talked to the sales agent, who called me fifty times and harassed me to complete the sale, I found out that due to shipping and taxes and financing fees I cannot get what I wanted, only two of four items, because they say the financing eats up the rest of my credit. It made absolutely no sense to me... so I wanted the Wii bundle with two games for my kids and a toshiba touchscreen laptop. I went online and saw that the laptop is only 777.00 at best buy and at a Costco and various other places, then I found out the Wii is 299 with the two free games across the board in all stores too, yet MDG is charging 1577.00 for the laptop, and wants 550.0 for the wii! ALMOST DOUBLE or in one case it IS double the cost to buy outright!
When I told the sales agent whose hounding me now daily to send my banking information to complete the sale (thank god I didn't send it yet, but I did sign the online contracts yikes), when I told him no friggin way would i pay double for these items he tells me the WII is double because those two games are included, like its some special thing. Then he has the nerve to tell me the games are over 80.00 each alone so im getting a good deal, stupid salesman didn't realize id done my homework and NO those games are DIRT cheap and INCLUDED in every wii U that is being sold anywhere right now for only 299!

So i went to EB games and bought the WII U today outright, only 300 with tax. No shipping, no ###, no interest.

This company scares me. I am so so so glad I didn't sign on and get raped by them. I would have ended up paying 6 or 7 thousand dollars for less than 1000.00 worth of merchandise according to the people on this site and others that I have found for some reason this company seems to end up making people pay TWICE for their merchandise?!

What spooked me was the fine print, when I read it, what jmped out at me was, product may not be as it appears or as we say it is, (so in other words, they are selling ### refurbished versions of what they say they are selling/new, its not)! and also, the fine print says that they reserve the right to change our terms and prices for our items at ANY time and theres nothing we can do about it. Yes, thats what the contract says. Yet, I trusted them. and I signed it, it wasn't until later when I saw that fine print I panicked. Now this shady company has a contract signed by me... and my drivers licence, and address, and heck even my income tax papers as I sent it because it had my proof of address. ###. I hope to god they just leave me the hell alone. I am NOT proceeding with this sale NOR will I give them my banking info after finding all this out. I wish to God I had Googled and typed MDG scam before adn saw what came up. The truth, they ARE a scam!

So sad for all these poor hardworking families and people on here who've been ripped off. Its not right. They pray on those of us with bad credit, and make our lives an even worse financial nightmare then they already are. The worst part is how innocent and honest and 'we just want to help you' they act. Its so evil and malicious.

NOBODY DEAL WITH THIS COMPANY! READ THE FINE PRINT AND RUN RUN AWAY!

J
J
Jemma6
Victoria, CA
Sep 26, 2012 7:50 am EDT

I've had nothing but problems with this company too. They're computers are absolute crap as is their customer service and business ethic.
I want to put this horrible company out of business. It's absurd how poorly they're run!
Anyone feel like taking a legit complaint to the better business bureau? We could even spam them all at once with numerous complaints we've had over the years.
We're definitely not alone in this.

K
K
Karen_Vincent
Surrey, CA
Jul 14, 2010 3:12 pm EDT

Yeah, the hinges and casing on my laptop broke within three months, and we barely had been using it at all, but remarkably, the hinge issue was never covered by warranty and it was suggested I replace the entire casing at my own cost.

Still paying and owing a huge amount after three years of religiously paying on a computer that has hardly been used because it has always been in a broken state. POS. I would never buy from MDG again in my lifetime. It is not a quality product and they will charge you a premium for it.

D
D
Dovee
Calgary, CA
Jun 01, 2010 9:31 pm EDT

I have gone to "Service Alberta" and filed a complaint as I too have a broken hinge which I was initially told was covered under warranty and 9 months later after multiple calls then told it was my fault, and I am waiting to hear back from them. I was even told that they would sell me an Acer of lesser quality and a reduced price this was something they had done for other University Students. Everyone needs to notify Service Alberta as there are laws against this type of thing, selling you warranty and not honoring it. Much to my surprise Service Alberta has not had any complaints. They need to hear from you!

ComplaintsBoard
F
3:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Sales person was extremely rude

They guarantee you get approved. The problem is, if you have decent to bad credit, They will tell you have to have to make insane payments over 4 months before receiving the product that you are purchasing. So, instead of payments of $30-monthly, they want $34 weekly for 4 months before I ever see the product. I do not beleive it that and I do believe that is against the consumer act of canada. The sales person was extremely rude to me as well.

Read full review of MDG and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
rodney2008
Peterborough, CA
May 25, 2011 4:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

so U dont suggest me to go with them huh ?

ComplaintsBoard
J
12:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Computer problems since day one

I bought my computer 3 years ago and have had nothing but trouble with it. First of all I was told I'd get double the memory at no extra charge, this should have been my clue that something was not right. When I called them on it they told me that they gave me a better quality of memory and that it equaled or was better than the double memory I should have gotten. Next I was told that I'd have tech support for the life of my computer, which really only lasted year and then they wanted more money to continue tech support.

My power supply has been replaced 3 times and each time I've had to take it in to their shop for it to be replaced. Not odd you might think? Well for me it is since I was sold a lifetime warranty on all parts and in home service for an extra $499.00 plus tax. Each time I've run into problems they've made me come into their shop and bring the computer regardless of me having this extra warranty. Once again this week, this power supply is giving me trouble. I call them and get the same old story as each other time I've called. "We don't sell lifetime warranty or in home service to anyone". Yet I have this in writing. Now I'm told that the store has changed owners which creates another problem. I've made 4 calls to this store this week and each time I've been given the name of a person to talk to who will call me back the next day, yet nobody ever calls. Yesterday I'm given the name of the owner of this particular store and today I leave two more messages...neither were returned.

This time I refuse to bring my computer in unless someone is going to reimburse me the $499.00 plus tax that I paid for their bogus warranty. And I'm going to be contacting their head office and talking to a lawyer. I paid over $3000.00 for this computer and off all the computers I've owned, it's worked the least efficient and their customer service has got to be the worst I've ever dealt with in any of my dealings. Once again tomorrow I will attempt to reach the owner of this store and then my complaint goes in writing and I deal with it legally. I can't say that it's not right to deal with Canadian companies but whatever you do...DO NOT PURCHASE FROM MDG unless you want to waste your money!

Read full review of MDG
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
9:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Bad service

In October of 2008, My laptop which I had purchased through a MDG computers Television ad, had broken. It seems the hinges had siezed. (things that had never worked on the computer was the F3 key which turned the mouse pad on or off, the CD rom stopped working within a month of purchase as well.)When i tried to get service for this computer, they told me i would have to ship it back to them and they would work on it. My business centers around my laptop and could not send it back to them, so i worked with it the way it was, not needing the CD rom and using a piece of cardboard to cover the onboard mousepad. BUT I decided I would give them another shot, I ordered another Laptop computer. the end of November 2008. After going through their paperwork hoops the deal was finally made and apparently the computer had been shipped. and would be in within 7 to 10 days. The package was lost, for weeks. They couldn't find it and refused to resend another one. my husband also purchased a desk top computer from them around the same time as I did. they also lost one of those packages as well. the laptop from november was shipped with a bad AC adapter cord, it makes hissing sounds, when i called them to have it replaced. They told me i would have to ship back the system and they would fix it. Again my business continues to be ran by my laptop. after spend over $5000.00 there in the last 2 years you think they would just send out another adapter and what if the next one they send out also makes the sound? On top of having to speak to them 30 to 50 times since november for many issues concerning both products. the windows activation on the Desktop keeps expiring and I have to keep calling. The salesman for my laptop had such poor language skills that I had to keep getting another agent to help me understand.

When 1 computer is faulty after owning it, then it's a dud, and move on... BUT when you order 3 from the same company and you have problems with all 3 then there is an issue with the company!

I have contacted the company and told them I want to return all the products, they told me it is my choice but they would still go to collections and affect my credit rating.

So as a consumer I can not return the product and get my money back, like a normal business. So I continue to pay for faulty computers with even less Knowledgeable computer support staff.

In the future, I will not buy an MDG computer ever again. But this will in the end cost me thousands of dollars, because I am unable to get my money back or return the items.

(at the same time as I bought these 2 computers from MDG, I bought my children each a DELL laptop and yet to have problems with ANY aspect of those purchases.)

Read full review of MDG
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
4:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Sold me a lemon computer

Buying a computer from MDG in 2007 was the biggest mistake of my life.I asked them if it was in home support before I bought it & they said it was.Well it broke down before Christmas of 2007 & I sent it back to be fixed plus I had to Pay $20 dollars for insurance with them in case they lost or broke my computer.Every time you would have to send it back to them the charge was $20.It was the power supply as I expected plus I told them that the dvd burner wasn't working properly.Well got it back a month later & it was the power supply & they also told me the fan wasn't working.So I thought great depending on how long the fan wasn't working for the hard drive will likely be the next to go.Then I go to try & burn & it still isn't working properly so I call them & find out that they never even looked at the dvd burner so they expect me to send it back again to be fixed & then I will have to wait a month again to get it fixed.Also they have a seal on this piece of crap computer & you can't even clean the dust out of it.If you break the seal the warranty is void.This computer has been nothing but a head ache. I called them & told them I didn't want it because it was a piece of garbage & that I wasn't going to pay for it but they wouldn't take the computer back. Now about 2 months ago the screen went & then just last 3 weeks ago the hard drive went. So now the whole thing is sitting in my basement closet. So the whole computer didn't last not even 2 years & I am typing right now on my dell that is like 4 years old. I am so mad at myself that I got a computer form them & they ripped me off & I refuse to pay for a lemon. If you goggle them you will see other people got ripped off by them as well & I so wish I had of goggled them before I got a computer from them. Now my name is in the collection agency & it will stay there for life before I pay for that MDG lemon computer, Please do not get ripped off by MDG like I did.

I want MDG to know I am going to spread the word about their company to every person, friend, stranger I see or come in contact with.

Read full review of MDG
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
8:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Want my extended warranty money returned

Last year we bought a computer from MDG in Vancouver. The fan is acting up now and I tried calling the number on my invoice as I purchased an extended warranty and the number was no longer in service.

I called the 1-800 number on the website and was advised that there were no more stores in British Columbia. The closest store was Ontario. I advised that I was having trouble with the fan and thought it should be looked at as I have an extended warranty.

He put me through to service who promptly advised me that the tower would be picked up by UPS within 48 hours.

I am more than concerned that my tower will be in a truck going to Ontario and gone for 10 days after reading all the horror stories on the complaints I am sure that it will be damaged and scratched and god knows what else. What a horrible disreputable company to deal with. Shady, working out of backrooms that are shut down and provide poor service and speak to people as though we were sheep for the slaughter.

I think that some sort of consumer protection agency needs to go in and deal with all these complaints and the public are being ripped off left right and centre.

I want my money returned on my extended warranty as I was told when I purchased it that I could bring it in anytime for repairs to the store located only a short drive from my home.

This deal has been dishonoured.

Read full review of MDG and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
lryan
,
Nov 03, 2008 1:07 pm EST

Please consider going to small claims court to recoup your losses, keep all receipts and written agreements to help further your case.

ComplaintsBoard
C
11:35 am EDT

MDG Horrible place to purcahse a compuer form.

I too have been taken by this company. We purchased a computer in January of this year(2008) at MDG in London. I ordered my computer to have a card slot at the front of the computer for my camera card and they did not install it. I also had upgraded my keyboard and mouse and they sent me the basis one. Because the card slot and the speakers they threw into the deal for being a first time MDG customer were not in stock I said I would come back in 2 days once it would be in. They still did not have my speakers and forgot all about the card slot. To top it all off when we got everything home they didn't inlude a power cord. I called them and they were ever so sorry but thier techs are very busy servicing people and it was an over site on their part. I called them and said I was getting a bad feeling from them about all the missing components and would prefer my money back. It was then I was told no refunds or money back. They had no idea what I did to the computer. I had to remeind them I did nothing as I didn't have a power cord to use it.

I would never buy one from them again and now it is Oct 2008 and I have to look at getting a new computer because the one I purchased form MDG doesn't work at all. I have had to put more ram on it and a new video card in it because what they installed would not support Vista.

Make this a lesson to all. Stay away from them. I have heard good stories but more bad. Anyone I talk to about computers either has experienced or knows someone who has experienced the horror I have gon through.

It is especially disheartening cause I don't know that much about computers nor do I ever want to. I can buy a car and not get ripped off. Why can't I buy a computer and not have the same trust in the sales person?

Read full review of MDG and 1 comment
Hide full review
1 comment
Add a comment
C
C
cwquinby
Milford, US
Sep 29, 2014 9:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Anyone can put a stop payment on this company, let them take you to court and demand from the company specific performance of their own contract THAT will shut them up as they will have defaulted the original contract with you

MDG Customer Reviews Overview

MDG (MDG.com) has garnered a range of reviews from satisfied customers who have had positive experiences with the company. The online retailer has received praise for several key aspects, highlighting its strengths in the industry. Customers appreciate MDG's wide selection of consumer electronics and household appliances, providing them with a diverse range of options to choose from. The user-friendly website interface has been applauded for its ease of navigation and comprehensive product information, allowing customers to make informed purchasing decisions. MDG's dedicated customer support team has received positive feedback for their responsiveness and helpfulness in addressing inquiries and concerns. Flexible financing options have been commended, enabling customers to acquire desired products while managing their budget effectively. Furthermore, MDG's reliable delivery services have been appreciated, ensuring timely and secure shipments. It's important to note that while these positive points indicate a satisfying experience for many customers, it's always advisable to read individual product details, warranties, and return policies to ensure a smooth and enjoyable shopping experience with MDG (MDG.com).

Frequently asked questions (FAQ) about MDG

Expand Collapse all
Is MDG a legitimate company for financing consumer purchases?

Yes, MDG is a legitimate, Canada-based company that provides financing for a wide range of consumer products.

Can I trust MDG with my personal and financial information?

As a reputable financing company, MDG is expected to uphold strict data privacy laws and protect clients' personal and financial information.

Are the financing options provided by MDG reliable and fair?

MDG provides a variety of financing options. It's essential to understand the terms and conditions before availing of any financing service.

Has anyone had a negative experience with MDG?

Like any company, experiences with MDG may vary. It's recommended to look at customer reviews and feedback for insight.

How responsive is MDG's customer service?

Quality of customer service can often be gauged through customer reviews or by reaching out to the company directly.

Are MDG's interest rates and fees competitive and transparent?

MDG should clearly outline its interest rates and fees. You should review these details and compare them with other financing options.

Does MDG deliver products on time and in good condition?

Delivery experiences can be gleaned from customer reviews and the company's shipping policy.

Does MDG offer a fair and efficient process for returns and refunds?

Information about returns and refunds should be clearly stated in the company's policy.

Are there any hidden costs or fees associated with MDG's services?

Legitimate companies should provide complete transparency about costs. All fees or charges should be disclosed before you avail of their service.

Does MDG have a good reputation among its customers?

Customer reviews, testimonials, and ratings can provide insight into MDG's reputation among its users.

Is MDG recognized by any regulatory bodies or professional associations?

Professional recognition or regulatory body accreditation can add to a company's credibility. This information is usually available on the company's website.

Does MDG comply with consumer protection laws and regulations?

As a reputable company, MDG should comply with all relevant consumer protection laws and regulations.

Does MDG have a secure online application process?

Reputable financing companies typically use secure online platforms that protect personal and financial information.

Has MDG been involved in any legal controversies?

For the most current information on any legal controversies, it's advisable to research recent news articles or reports.

How does MDG compare with other similar financing companies?

Comparing MDG's services, rates, and customer reviews with other similar companies can provide a better understanding of its standing in the industry.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

MDG contacts

Website

www.mdg.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with MDG?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MDG Customer Service. Initial MDG complaints should be directed to their team directly. You can find contact details for MDG above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MDG. Discuss the issues you have had with MDG and work with their customer service team to find a resolution.