BuyDig.com’s earns a 3.9-star rating from 26 reviews, showing that the majority of electronics shoppers are satisfied with their purchases.
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A Personal Meta-Review of BuyDig.com
As someone deeply passionate about electronics and online shopping, I must share my thoughts on BuyDig.com. With a rating of 4 stars, this digital superstore offers a wide range of products from cameras to laptops, all at competitive prices. Reading through customer reviews, I found a mix of experiences. Some praised the quick shipping and excellent customer service, like Maria Luisa who went above and beyond to assist. Others faced challenges, such as receiving the wrong item or delays in communication. Despite these hiccups, BuyDig seems dedicated to resolving issues promptly and ensuring customer satisfaction. If you're looking for quality electronics and are willing to navigate occasional bumps, BuyDig might just be the digital haven you seek.
Been absolutely perfect to me
I ordered one set of Samsonite luggage with a super cheap price for my college bound grandson and then I thought about it and said, How about my oldest, a beautiful granddaughter, so I ordered her a set also. They are both extremely pleased with their new luggage, for my grandson may he do well in college and use it for visiting during breaks and my granddaughter can use it for vacations and for whatever the future holds for her, may it be mostly great.
Great experience
This was my first time actually purchasing a laptop (LG gram 14" 2-in-1 Lightweight Touch Laptop Intel i7).
I placed my order with BuyDig.com on a Saturday and it arrived the following Friday.
While waiting on my order to arrive, I noticed their website had it on sale for less than I paid. I reached out to them and requested a price match. Yanill Tejada responded and provided me with a refund of the difference between my purchase price and the sale price.
I had never heard of BuyDig.com, so I was a little reluctant to purchase my laptop from them, but in the end it was a great experience and I would purchase from them in the future.
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Pros
- Competitive pricing on electronics
- Wide selection of top brands
- Free shipping on most items
- Responsive customer service
- Frequent deals and promotions
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Cons
- Limited product variety compared to giants like Amazon.
- Not as competitive on pricing for some electronics.
- Fewer customer reviews for informed decision-making.
- Slower shipping options than major competitors.
My first purchase from buydig was an HP laser printer
My first purchase from buydig was an HP laser printer in 2006. I was very concerned that the product might be a grey-market item or a factory second. After several assurances that it was brand-new, unopened, in a factory box, I purchased the printer. My questions arose from the fact the price was almost too good to be true. It was, in fact, ALL TRUE! Subsequently (based on my great experience with the printer), I have ordered several thousands of dollars of photographic equipment (lenses, camera bodies, accessories). The pricing was fantastic and I have never been disappointed. I once purchased a $325 lens that had a factory defect. Buydig, without any hassle, arranged for me to return it and immediately shipped me a replacement. Whenever I am shopping for camera or computer equipment, I always check buydig. They are a great company, supplying great products at great prices, and are in business for the long-haul.
Great customer
Great customer. I accidentally purchased the wrong item and was able to return with no problems. Quick response to address my problem.
I encountered some issues with my order that were NOT the fault of the company- and both *** and *** were SO helpful in getting everything resolved. This is a great company with even better people!
My after the sale customer service is what sets *** apart from other retailers. My delivery was taking longer than expected to arrive. I contacted BuyDig and they were in constant communication with me until the order arrived. The lack of communication with the shipping companies is what caused this and the team at BuyDig helped correct these issues. Definitely a 5 star company!
I bought a 77 *** C1 TV that arrived with a minor defect; BuyDigs customer service was helpful in offering to return the item or give me a partial refund. I took the partial refund and they were prompt about issuing the refund.
I purchased a Soundbar + Wireless subwoofer from buydig.com at a fantastic price
I purchased a Soundbar + Wireless subwoofer from buydig.com at a fantastic price. The product arrived within a reasonable timeframe and functions perfectly.
Jessi was my customer rep. *** did an amazing job answering my questions and processing my requests. Thank you Jessi!
I ordered a TV form *** and they did an awesome job coordinating and delivering it to our home. The devilry team also helped schedule the drop off during the time that worked for us. Definitely recommend them. Also the service coordinator Jessi was excellent in providing information upfront and helping with any questions I had.
The Garmin Forerunner smartwatch that I bought came fast and it was in great condition. I am very happy with my experience with BuyDig, and I definitely will come back again for future purchases.
Great customer service from *** in trying to resolve an issue with a refurbished TV
I ordered an OLED C1 65 and it was shipped quickly
I ordered an OLED C1 65 and it was shipped quickly. I got an amazing deal on it. I read some negative reviews about this place but decided to try it anyway. My experience was great and I am very happy.
I bought a *** Soundbar + Wireless subwoofer from buydig.com at a great price. The product came in a reasonable amount of time and works great.
Great transaction, great price and fast shipping. I'll be doing business through them again.
Product arrived in perfect condition. I was able to be informed by the shipping company were my purchase was.
Great Mattress!
Great Mattress! Very comfortable. Nice so for! We bought a queen size mattress - memory foam with coils. Was apprehensive in beginning as I had never tried it before, but very nice.
I have bought a *** 75" Neo QLED 4K in July 2022.Customer service was wonderful. Communication was clean and clear. Delivery was proper.Buydig offered me the best price with free Wall mount and warranty as well.I would give the 5 star until something changes in future.
Great Mattress! Very comfortable. Nice so for! We bought a queen size mattress - memory foam with coils. Was apprehensive in beginning as I had never tried it before, but very nice.
Jessi was super helpful. Things happened out of her control and she worked incredibly hard to come up with a a solution when others had dropped the ball. She stayed in contact until a resolution was achieved. Thanks Jessi if it wasnt for you I would have been very unsatisfied
The Garmin Forerunner smartwatch that I bought came fast and it was in great condition
The Garmin Forerunner smartwatch that I bought came fast and it was in great condition. I am very happy with my experience with BuyDig, and I definitely will come back again for future purchases.
I had some problems with my order that were not the company's fault, but both ***** and ***** were very helpful in
I had some problems with my order that were not the company's fault, but both *** and *** were very helpful in resolving everything. This is a fantastic company with amazing staff!
I purchased a 77-inch C1 TV from BuyDigs, and unfortunately, it arrived with a small issue
I purchased a 77-inch C1 TV from BuyDigs, and unfortunately, it arrived with a small issue. However, the customer service at BuyDigs was very helpful and offered me the option to either return the item or receive a partial refund. I decided to go with the partial refund, and I must say that they were very prompt in issuing it to me.
I purchased 2 memory foam pillows from BuyDig.com
I purchased 2 memory foam pillows from BuyDig.com. The pillows arrived earlier than estimated and they were wrapped perfectly. Packaging was great and the product is even more enjoyable. The price was very affordable and I would definitely buy from BuyDig in the future.
I purchased a 75" Neo QLED 4K TV in July 2022
I purchased a 75" Neo QLED 4K TV in July 2022. The customer service was excellent, and the communication was clear and efficient. The delivery was prompt and well-handled. Buydig provided me with the best price, including a free wall mount and warranty. I would give them a 5-star rating unless something changes in the future.
Jessi was super helpful
Jessi was super helpful. Things happened out of her control and she worked incredibly hard to come up with a a solution when others had dropped the ball. She stayed in contact until a resolution was achieved. Thanks Jessi if it wasnt for you I would have been very unsatisfied
I ordered a TV from an online retailer and they did a great job coordinating and delivering it to our home
I ordered a TV from an online retailer and they did a great job coordinating and delivering it to our home. The delivery team also helped schedule the drop off at a convenient time for us. I highly recommend them. Additionally, the service coordinator Jessi was excellent in providing upfront information and assisting with any questions I had.
The customer service I received after making my purchase is what distinguishes BuyDig from other retailers
The customer service I received after making my purchase is what distinguishes BuyDig from other retailers. The delivery took longer than anticipated, but when I reached out to BuyDig, they promptly responded and stayed in touch with me until my order arrived. The lack of communication from the shipping companies was the reason for the delay, but the BuyDig team assisted in resolving these problems. I would definitely rate them as a 5-star company!
I purchased a stunning item from this company
I purchased a stunning item from this company. It was a wonderful experience. From the moment I made the payment until the day it was delivered to my living room, the communication was excellent. They arranged for it to be shipped and placed directly in my living room. Even after the purchase, Jessi made sure that I was happy with my purchase. Overall, it was a fantastic buying experience, and I feel fortunate that I came across this company. I am excited to do business with them again. Thank you!
Very helpful!
Very helpful! I emailed them this morning inquiring about a monitor and the replied within an hour letting me know it was in stock. In the email I asked if it could ship today and they said they weren't sure because everyone was going home early for the holiday weekend. I went ahead and ordered anyway and replied to their email asking them politely if they could possibly ship today (pretty please!). Four hours later, I got a shipping notice.It's very rare a company will correspond back and forth like that within a few hours AND accommodate this way."
BuyDig.com Complaints 8
Customer service
Purchased a refurbished 83"LG TV on 8/30. After many emails, phone calls, texts, I finally talked to a"customer experience rep" and I was offered a $400 refund if I accepted delivery and changed my ratings from 1 to 5 stars. I complied with the agreement. it was finally delivered on 9/18 by some random older guy with a van. He was alone, so I had to help...
Read full review of BuyDig.comGeneral cutomer service
Shady company, beware.
I attempted a purchase of a 6000 dollar TV, from beach camera, owned by buydig. They don't attempt to charge your card until several hours after you submit, so of course I ordered in the evening, late at night and went to bed. I missed the text verification from my card company and the purchase was denied. I tried 3 times to recharge after the bank refused it but it would never go through,
I tried to re-add the item to my cart, but the extras were missing (accidental damage, gift cards), i contacted customer service via email and asked if i could get the original deal and they just said to 'call a sales person and they will give you the best price'. Fed up with this route I decided to try to order online from a different route.
Before I realized that beach camera was now owned by buydig. I went to order this model through buydig and put in a different credit card, they debited the money from my account, then after 2 days, after taking the money, buydig canceled the order. I called customer service and they said it was due to fraud alert. After they debited my account.
So long story short, buydig, debited my account 6000 dollars then decided it was fraudulent. and 1 week later I am still waiting for the money to be returned to my account.
Stay away from these guys, it's a shady operation, go to bhphoto.com or crutchfield.com or even bestbuy.com...really anyone is better than theses guys.
Desired outcome: refund my money and stop scamming people
Nightmare Purchase and NO CUSTOMER SERVICE
Ordered 75" Samsung The Frame and after the first one shipped was destroyed in transit, received the replacement. Checked it upon arrival and it turns on and looks good. Installed on the wall in our renovated house and it starts off working well but gets into a power cycling on and off making the television unusable. Call Samsung and Buydig where they both blame each other for various issues; Buydig claiming Samsung needs to repair the TV and Samsung telling be that the TV is not under warranty. This process started 11/12/2020 and is still unresolved 3/17/2021. Both companies have failed miserably in their responses and I consider this purchase a total loss at this point after spending 15 hours total time on the telephone trying to get a resolution. Buydig has promised they had contacted Samsung to make things right which was a total lie. Have plenty of emails and recorded phone calls to back up. DO NOT BUY FROM BUYDIG.
Is BuyDig.com Legit?
BuyDig.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for BuyDig.com. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
BuyDig.com has received 18 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for buydig.com can be seen as a positive aspect for BuyDig.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of BuyDig.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Buydig.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Buydig.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
BuyDig.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for BuyDig.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up BuyDig.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Buydig.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While BuyDig.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- BuyDig.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Items not in stock
I wanted to buy a tablet from BuyDig. First of all I contacted BuyDig customer service via phone and asked was the item available and their rep assured me that it was in stock. So I made my order and was supposed to get it within two weeks and when nothing showed up I started to suspect that something wasn't right there.
I contacted them again and found out that the tablet I've ordered was no longer available. The rep I spoke to said that it was a mistake and said that they were very sorry. They promised me a refund and everything seemed fine, but days passed, weeks passed and still no money. Huge scam!
BuyDig is a scam!
Ordered headphones from www.buydig.com in early March. After I paid I was supposed to get a tracking number but received it only two weeks later. About a month later I decided to ask them about my order but they did not reply. When I went online to track my order I found out that the tracking number they gave me was not working!
Customer service is a disaster. They had no idea where my order was and refused to provide me a valid tracking number. Recently I finally received the package and my headphones were broken, they did not work at all. Wanted to get a refund but since they decided to ignore my there was no way to get my money back.
Stay away! BuyDig is a scam!
I apologize for the inconvenience.
This is not typical from our company. We do want to make this right for you. Please contact us directly [protected] so we can fix this problem right away.
We look forward to hearing from you!
Shipping
Very bad customer service. If your order goes good your fine. If not your on your own. They sent me a package that didn't even have tape all the way across the top of the box. Somewhere along the shipment the lens we ordered was stolen from the box. Buydig said that they put in a claim to FedEx and after three weeks of calling their customer service department to figure out what was going on they sent me an email saying FedEx rejected the claim. I called FedEx and a claim was never opened for the shipment. I then opened my own and FedEx sent me a letter saying that they have a contract with Buydig so that only Buydig can submit a claim. How horrible is that, they can send all the poorly packaged shipments they want and then just refuse to submit a claim.
It just goes to show that a good deal doesn't always turn out to be the best way to go. Stay away from Buydig.
I wanted to buy a camara in www.buydig.com. But they cancled my order twice without even imform me. When I call them, they tell me to fax the copy of credit card and ID. Beside, the representitive is really impatient and rude. I hate to call them and will never buy things in the website again.
Bait and Switch
Ordered Samsung TV. Offer stated "Purchase this Samsung C-7000 Series 3D HDTV and Get a Free Blu-ray Player (BD-C6900) and 3D Starter Kit (SSG-P2100T) (a $750 value) Offer Valid 6/13/10--6/19/10
In Stock. Usually ships the dame day
Condition: Brand New, USA Warranty"
No further instructions appeared on the webpage. Received confirmation of TV purchase; nothing about Blu-ray player or starter kit. Two days later received notice of shipping info received by shipper for 1 package. Called BuyDig to inquire about player and kit. They stated that the offer required me to order the player at the same time as the TV (a flat out lie) and that it was now too late to get either the player or the kit as part of the package offer. I told them to cancel the order. They said that it was too late, it had already shipped. and that I would be charged $160 for shipping. They then offered, if I would purchase the player separately ($300 more) to include the starter kit. I then called the shipper, who stated that the package was still in New York. I also separately verified that the original package offer (buy the TV, get the player and kit free) was available from several other vendors (Amazon, notably, for a few bucks more). Called shipper to notify him not to pick up the package, called Buydig to cancel the order again, called my credit card company to notify them of disputed charge should Buydig try outright thievery.
These people are no good. Perhaps something in their culture, maybe their environment, encourages them to believe that dishonesty is an acceptable part of dealing with others. Avoid them.
Cheap tricks
Buydig.com is a scamster company. I ordered a Sony XBR 6 46". The company never shipped the product after charging my credit card. When I called to find out from them, the reasons for the delay, they said that I needed to call them to confirm the order. Confirm after charging the credit card? The fact is that they didn't have the product in stock and didn't eve bother to inform the consutemer. When I posted the same review on pricegrabber.com, the side where I accesed buydig.com, the review never made it to the posts. Be aware of buydig.com and its a scamster company.
Kiran.
The complaint has been investigated and resolved to the customer’s satisfaction.
BuyDig.com sent me a coupon for "$10 off your order of $50 or more". I put a Canon camera into the on-line cart and proceeded to check out. The coupon code had expired. I called customer service. Customer service handed me off to Sales. The guy at Sales told me that I couldn't use the coupon on Canon cameras. He told me to read the fine print. "COUPONS VALID ONLY AT BUYDIG.COM ON REGULAR, PROMOTIONAL AND/OR CLEARANCE PRICED ITEMS". I asked the salesman what that had to do with Canon cameras? He told me that he didn't make the rules and that I should buy a Nikon camera. Surely BuyDig.com (d.b.a. Beech Camera) must realize that there's a thing called "the Internet" and that word will get around! I'm sorry that I've ordered products from these people before.
I canceled my order then tried to order the bundled deal: http://img96.imageshack.us/img96/8579/1223201014201am.jpg deal was supposedly valid until 12/25/10 but they pulled it on 12/24 and raised the price.
Hard drive was shipped in a thin padded envelope. Not surprisingly it was damaged.
It doesn't take a rocket scientist to know a disk drive needs to be shipped in a box. With padding.
They saved a few bucks and I got a headache.
NOT EXPIRED! The coupon states "COUPON EXPIRES 30 DAYS AFTER RECEIPT." My receipt / invoice (#WX828800) is dated 3/10/2014.
See photos below!
"The coupon code had expired."
rules apply to everyone, including you.
I don't know of many places that will take "expired" coupons.
Absolutely agree, very bad shipping.
I also bought a camera on a Friday. The company called me and left a message on a SUNDAY. I had to listen to the message 7 times to even figure out what that chick was mumbling about. I called them back the next business day. They wanted a copy of front and back of my credit card. Are you kidding me? I said cancel the order and hung up on them. I will never ever even look for anything on their website.
I ordered a camera from Buydigs.com
I payed extra to make sure it would be here before the 3 day weekend. When I got my confirmation email it had it arriving at my work ( which is closed) on Saturday. I called the place to see if they could have it held at a fed ex office they would nt do it . The operator offer me a generous offer of overnight a second camera at no extra charge and stop the shipping of the original. Sounded good. This was Wendesday morning . Come home that night I have a call to confirm my order that call them Thursday to confirm the order and he tell me ill have the camera tomorrow (Friday) All day
I checked my answer machine to make sure they wouldn’t pull that crap again I get home there is an email telling me to call them again. Call them first thing Friday confirm address says he will over night it.
Saturday morning I track the package it arrived at the airport 1 hour away at 4 am. So at 2 pm I call fedex to ask the whats up and they tell me because the shipper didn’t pay extra for Saturday shipping it wont be her till Tuesday. I was planing on taking this camera with me so now thats shot. This place is so lame they all my information from on line and over the phone a week before and had to reconfirm every thing 3 times would not buy from them again
Totally agree with you--I placed an order for a Flip UltraHD Camcorder, and after not hearing anything from the company for a week, they said they were cancelling the order because the item is 'out of stock' even though it's clearly in stock and " Usually ships the same day" on their website, although now it's listed for $30 more than the $149 it was listed for the day I purchased it. They had no problem charging my card the instant I placed my order. Infuriating behavior! I'm waiting to hear back from them about whether they'll honor the original purchase, but now my receipt of the item (which I did need in a semi-time sensitive fashion) is delayed by well over a week.
About BuyDig.com
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3. Writing the title:
- Summarize the main issue with BuyDig.com in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant details about transactions with the company.
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Overview of BuyDig.com complaint handling
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BuyDig.com Contacts
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BuyDig.com phone numbers+1 (800) 617-4686+1 (800) 617-4686Click up if you have successfully reached BuyDig.com by calling +1 (800) 617-4686 phone number 0 0 users reported that they have successfully reached BuyDig.com by calling +1 (800) 617-4686 phone number Click down if you have unsuccessfully reached BuyDig.com by calling +1 (800) 617-4686 phone number 0 0 users reported that they have UNsuccessfully reached BuyDig.com by calling +1 (800) 617-4686 phone number+1 (732) 968-6400+1 (732) 968-6400Click up if you have successfully reached BuyDig.com by calling +1 (732) 968-6400 phone number 0 0 users reported that they have successfully reached BuyDig.com by calling +1 (732) 968-6400 phone number Click down if you have unsuccessfully reached BuyDig.com by calling +1 (732) 968-6400 phone number 0 0 users reported that they have UNsuccessfully reached BuyDig.com by calling +1 (732) 968-6400 phone number+1 (732) 623-4678+1 (732) 623-4678Click up if you have successfully reached BuyDig.com by calling +1 (732) 623-4678 phone number 0 0 users reported that they have successfully reached BuyDig.com by calling +1 (732) 623-4678 phone number Click down if you have unsuccessfully reached BuyDig.com by calling +1 (732) 623-4678 phone number 0 0 users reported that they have UNsuccessfully reached BuyDig.com by calling +1 (732) 623-4678 phone number
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BuyDig.com emailscustomerservice@buydig.com94%Confidence score: 94%supportedu@buydig.com84%Confidence score: 84%sales@buydig.com81%Confidence score: 81%salesgovteam@buydig.com79%Confidence score: 79%supportsonytradein@buydig.com79%Confidence score: 79%nikontradein@buydig.com78%Confidence score: 78%billing@buydig.com78%Confidence score: 78%financedigmyorder@buydig.com77%Confidence score: 77%bids@buydig.com76%Confidence score: 76%corporatesales@buydig.com75%Confidence score: 75%sales
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BuyDig.com address80 Carter Drive, Edison, New Jersey, 8817, United States
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BuyDig.com social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about BuyDig.com company
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