Maytag

I purchased a French Door, Bottom Freezer refrigerator in the summer of 2006. Less than 3 years later the ice maker door kept opening and closing and the lights on the door panel kept flashing. I called Maytag and found out there was a problem with the circuit board and that it was under recall. The refrigerator was fixed at no charge and I was happy.

Approximately 2-1/2 months ago, less than 7 years after I bought the fridge, it started getting too cold inside and then too warm and then too cold, etc., then it stopped cooling altogether. From what I read it was either a problem with the compressor or the relay on the compressor. There was a recall on the relay on some models but not on mine. I can't even afford a service call let alone a repair charge. If the compressor is the problem, I'm looking at a repair bill in the hundreds of dollars. The online price for a compressor is over $300. I don't have the money. So the beautiful refrigerator that I paid $2, 000 for sits in the kitchen, unplugged. I never figured that I'd pay that kind of money for a refrigerator and have 2 major problems with it in less than 7 years. I just got off the phone with Maytag and, of course, they can't do anything to help me.

I was hoping to never buy another refrigerator but if I have to, or if I have to buy any other appliance, I will never, ever buy another Maytag or Whirlpool and I will post everywhere I can about my experiences with this refrigerator.

I purchased this washer in the fall of 2012. I have been very unhappy with it from the start. It does not clean the clothes - plain and simple. Clothes come out smelling like they never were washed. Darks have streaks of white residue. Whites are dingy and smell. I've tried everything - switched detergents, pre-soaked, changed settings, turned up my water heater temperature. Also, the washer takes well over an hour to complete the wash. I feel like I have been completely taken advantage of. Please DO NOT BUY THIS WASHER!

I have owned this Maytag Centennial washer/dryer set for about 3 years. This site has confirmed the issues I have been having with this washer and dryer pair. I was beginning to think it was just my imagination, but now I know it is not.

I have felt from day one that my clothes were not getting clean with this washer, and I have also found at times that there are portions of the laundry that did not appear to have gotten wet in the wash cycle. I too have stood at the machine to open the lid in order to get more water to fill the tub so the laundry would actually be submerged in the water in an attempt to get the laundry clean.

There have been times, especially recently, that I have put a load in, and gone to do other things, and come back over an hour later, and the laundry has not finished its cycle yet. Then there are other times it appears the whole cycle is extremely short. I thought it had something to do with whichever setting I had chosen for the load, but the time it takes seems to vary even within several loads using the same setting.

As far as the dryer goes, ever since I purchased this dryer, I have had problems with items being damp after taking them out of the dryer, even when they have been in there for what I think is a good length of time (determined by previous dryers I have used). If they are not noticeably damp, and I put them away, and don't use/wear them for an extended time, once I take them out, there is a very significant rotten egg smell to them, at which point I have to rewash to get the smell out.

I have never had this happen with any other dryers I have used. At first I wondered if it was the water, since I had moved prior to getting this pair. But eventually I realized it was the fact that the items don't get completely dry (and yes I have tried extending the drying time, but still this happens). So now, I hang everything up for a few days before putting anything away. That somewhat defeats the purpose of using the dryer.

I too thought buying a Maytag would be a guarantee of a good product, but I will say if I had to do this over again, I would not purchase this pair or rely on the Maytag name as an indicator of quality. Next purchase I make, I will go strictly by reviews and not product brand.

I have a Maytag Refrigerator, Stove, Washer and Dryer. I used to believe Maytag meant QUALITY which is why I bought my appliances from Maytag. Not only is Maytag no longer a Quality product, they don't care about their customers. It would appear they manufacturer appliances to last 12 months and after that watch out for the repair bills. I bought my washer and dryer when I retired two years ago and the washer already requires over 4800.00 in repairs! I also have spent over $400.00 on my refrigerator in the same time period. It does not get used that much and has worn out already. I bought Maytag so I wouldn't have to worry about appliances anytime soon. Boy was I wrong. I wouldn't buy another Maytag or Whirlpool product ever again. Yes, Maytag has been bought out by Whirlpool. Whirlpool manufactures for other brands as well. Beware before you buy! Don't bother calling customer service either, they couldn't care less about your problems with their appliances. They tell you that you should have bought an extended warrenty. I guess they know there isn't much chance of the appliances lasting beyond the original 12 month warrenty! I told them they had lost a customer and they didn't seem to be too concerned. Hope this will deter others from having to go through what I have faced.

Purchased a maytag referator on jan.17/2013 did my transaction and all was set for delevery mon.jan21/2013 salesperson confirmed all was set for delevery . Got a call the next day and the salesperson said I wasn't charged for delevery it was put in as a customer pick up? So all in all it wasn't straighten out couldn't get my delevery date so I canceled the order and will never purchase anything from sears again! Poor customer service! They should have honerd my delevery date but... They did not do so! Never again! Il go to richmond applicances and at least the salespeople are knowledgable ! Here I come rich. Appl!

Maytag Centennial MVWC6ESWW1 washer or other Whirlpool/Kenmore washers may not fill correctly or spin dry removing all water. Automatic Temperature Control (ATC) switch controls water level and temperature. The Whirlpool ATC W10248240 was identified as the electronic switch which may beat fault.

The ATC switch may not be at fault ... switch contacts and connector may be the problem. Clean contacts and connector with contact cleaner available at any auto parts store, before buying new ATC switch.

Solution: Open washer control switch panel (putty knife will release spring clip at each side of control panel housing ...
place putty knife under front between washer and control panel .. push spring clip(front to back) to release.

This fixed my problem .. thanks to Amazon reviews. AR

My husband and i purchased a front loader washer 13 months ago and have had nothing but problems with it A&E has been out to fix it 2 times.Now the gasket around the drum is cracked and leaking water onto the electric componets.We called Maytag they say to called A&E because they were here in October 2012 it may still be covered we did and were told its out of warranty.

You will have to pay $129.00 for the service call not including the parts to fix it. They should fix it for free a washer 13 months old shouldnt be falling apart.We called Maytag back and they cant help us. So NEVER EVER! again will we buy a Maytag product.The products and service SUCK!

were are very unhappy these HE products were suppose to be so much better.

Yeah right NOT!DO NOT buy anything from Maytag!

I bought this dishwasher (MDB7749AWW) on July 27, 2011. The sensor board went out July 2012 and was told to call A & E Factory Service (Farmer Branch Service Ctr., 2270 Valley View Ln. Dallas, TX 75234, [protected]) to repair (don’t listen to Home Depot), A&E told me that they could offer me a extended warranty on the dishwasher and was with Maytag and wasn’t a third party repair service (learned lesson). Well the sensor board went out again in December 8, 2012 and I couldn’t get a repair person out to repair until December 13th. The repairman came out at the end of 5 hr wait and told me he didn’t have the part on the truck and would have to order it and schedule for the part to be delivered the day before December 21 and repair it between 1- 5 pm on the 21st. He was a no show [protected]). Called and the operator told me it was schedule for the 24th between 8am.-12pm, which I never agreed on. Now they can’t come out until the 29th 1-5pm. Were does it end? to be continued...

I purchased an extended warranty from Future Shop for my refrigerator to protect myself.
My refrigerator broke down 5 weeks ago, and it is still not repaired! I called them after I made contact with the first service provider and told them I was getting no where with these people and could they intervene on my behalf...they just kept reading the warranty to me which states they have 60 days to fix my refrigerator...really try and live without a referigerator for 2 days and tell me how that works! Maytag did call me and apologized about the horrible service I received from the first service providers and called someone else in...but I lost a week because the idiots at customer service at Future Shop refused to listen to me.
Really 5 weeks later and I still don't have a referigerator. If I didn't have the warranty, yes I would have lost maybe $300.00 (let's say new refrigerator cost me $800, minus $200 I paid for warranty $600.00, and let's say I have spent an average of $20 a day to buy fast foods etc. for the past 5 weeks =$700.00)...hmmm I think I would have saved myself $100 and a lot of headaches! And most importantly I would have a refrigerator today!
I WILL NEVER, NEVER, NEVER BUY ANYTHING AGAIN FROM FUTURE SHOP AND I HIGHLY SUGGEST YOU DO THE SAME...

Anne

I, too, have had major problems with this Maytag refrigerator! We have experienced everything from a malfunctioning ice maker, flashing control panel, overloaded compressor, erratic freezer (freezes much of the fridge contents), and doors not staying closed/inadvertently popping open. We have owned this fridge since 2007 and have repaired the ice maker and the freezing problems on our own dime. When the clicking sound woke the entire house up at 5 am, I finally decided to post! I realize that appliances are not perfect, and that Maytag had the best of intentions when designing and producing this product, but what really infuriates me is that Maytag has known about this wide-spread inherent problem since late 2006! Why no recall? Why no notice? Why no assistance? When I called the customer service line this morning, the representative acted like she'd never even heard of this fridge having problems-- yeah, right...all you have to do is Google the model number or just "Maytag fridge panel flashing and clicking problem" to discover thousands of similar complaints. I do not fault Maytag for manufacturing a "less than perfect" appliance, but I do hold them accountable for adequately repairing/replacing such a rampant and unsafe (compressor overload) product! Maybe, like the woman from Massachusetts suggested, it is time for a class action. Something needs to be done to protect the consumer from a company that is so slow to correct a long-standing and potentially dangerous problem!

Had washer only for 3 years and got a error message for f1 which in the catalog said call for service called maytag who reported appliance doctor to be their authorized repair place.the gentleman without even takiong a part of said that he had several calls about it and it was in the control board & that I should call maytag [protected] and the lady that anwsers the phone tells me about a $ 315 repair plus program that i thought was high already seeing i just spent 100 for there service provider to come out and know she's telling me i am not eligble because i called them...what! where do you think I GOT THE NUMBER! Then I ask for the manager then she puts on a supervisor who proceeds to be condesending to me like she just spent her 700 plus dollars for a machine that stopped working ...when I could not take the disrespect anymore i asked for corprate number or email she refused to give me anything saying the buck stopped with her and when i asked does she have a boss her response was everybody does! unbelievable. I will take my hard earned money a buy a new washer BUT IT WILL NEVER BE MAYTAG AGAIN..., ...i wIll get some correspondence to corporate and voice my complaint about how I was treated..

After owning only maytag washers for over 25 years, i insisted on another maytag when we shopped for a new washer in april 2011. Big mistake! We purchased a maytag centennial washer at that time and it's been a terrible washer! A number of clothes have come out of it with what looks like grease spots that weren't there when they went in the wash. Even after repeat washings, the spots stay. We had a repairman come out while it was still in warranty (1 year) for that & other problems & he replaced the nuts on the shaft due to extreme vibration and metallic noise (Metal on metal rubbing). He basically had to glue them using lock tite because he said that otherwise it ends up happening over and over. Regarding the spots, he said that they, might be from detergent not rinsing out properly and leaving spots. He recommended using the bulky cycle to get more water in the tub, which we have done for months now. Still the spots appear. I am afraid of ruining more clothes every time i wash them. All of the faith i had in the maytag brand for more than two decades has been totally destroyed in 1 year with the centennial washer. They used to be the best. No more! I cannot wait to replace this thing so that i don't have to be afraid to wash my clothes anymore. Maytag really should recall all of these washers and refund the purchase price as a demonstration of goodwill at which time we might consider replacing it with another maytag.

My series 3000 washer is a bit over 2 yrs old ( March 2010) and it died Sunday. The control panel won't light up so I assume its one of the 2 control boards. When I bought the machine, at Lowe's, I had some sort of coupon for free delivery so I purchased the extended warranty with that money 'saved' (the first time in my life!) But I had heard some scarey stories about these front loaders so now I guess the extended warranty was a good idea and in my warped logic it didn't cost me anything because I had the delivery coupon. The machine I have is used for maybe 5-6 loads per week at most ( two people)

Anyway, I had some 'great' conversations with Lowes' manager: he told me the service contract was not theirs, but a third party so Lowe's had no control over the third party policies. When I told him I paid LOWES the money for the contract he really could not explain how it was not their issue but it wasn't. I wanted him to assure me the repair guys would have the possible bad/replacement parts when they showed up to prevent a come back call. He said he had no control over that.

The control module/processor on these things can't cost more than a few bucks to manufacture. Obviously there is design cost etc, but I would imagine the actual cost to manufacture one is likely less than $10. A good on line cost is $250. I would assume Maytag/Whirlpool is making some good money on the replacement of these items and lots of extended warranty firms are cleaning up doing the replacement. I believe the retail (that you would be charged) is anywhere from $350 to 300 for the main processor and then the $100-150 service call fee.

So, after arranging with the service company for a visit (3 day wait) they pretty much assured me they won't be fixing the machine when they show up because they are not allowed to bring parts even though it seems like a choice of only 2 or 3 things that could be bad. The phone person said she had no idea how long the replacement parts would take once they are ordered.

The Lowe's manager did say I could have a loaner machine while mine was broken so I guess that will be interesting to see how that works out. I do laugh though because if they just fixed the damn machine it would save money and lots of aggravation for every one.

I guess the moral of the story is Maytag is not too reliable, they don't seem to want to admit they made a lemon, Lowe's is just like everyone else in backing away from problems and providing real first rate customer service. I really do wish that every customer would demand great service from all suppliers. In general we are too lenient with the companies who act like they are doing us a favor when we are PAYING THEM to perform a service

When I tried to post a comment on the Lowe's web site, it was rejected. I guess they don't like negative comments. One possible excuse I was given was that I posted the comment on different model : a 301 vs the now not sold 300

I think I will write a letter to my state's Atty General. Martha Coakley's organization seems to enjoy sticking it to businesses.

Purchased a dryer from lowes. Dryer broke in 15 days, lowes farmed out the service call to an outside company who insisted on my credit card before they would come. I called back, and cancelled the service call, (Have the acknowledged cancellation on my phone) and they still showed up. After complaning to lowes, being shifted to one department to another they would do nothing to help me. Sent a certified letter return receipt requesterd to the ceo of lowes. No one even bothered to answer my letter.

Purchased a dryer that broke in 15 days. Lowes farmed out the repair service who insisted on my credit card number. I called back cancelled the serviice call, (Have the acknowledgment of this cancellation on my phone) the repair man still showed up. After weeks of phone calls, and being shifted from one department to another lowes would do nothing about this. Sent a certified letter to the ceo of lowes return receipt requested and no one even replied.

I purchased the maytag centennial washer over a year ago and it has been nothing but a worthless piece of junk! The wash is not clean, it only wets the laundry. It does not remove any mild stains. You must hand wash a mild stain first and then use this
"maytag" only to rinse what you just had to hand wash! This maytag washer is no good and i must now purchase another washing machine and take a financial loss with this maytag trash! What happened when companies took pride in their products?

I bought a Maytag washer (centennial) because of its reputation. I bought the washer on June 7th of 2011. On June 15, 2012 the washer just quit working. I called Maytag, they said since the warranty was over that I had to pay a technician to come out and it would cost $129. I was upset but I had to have a washer so I scheduled it. The tech came out said the motherboard was bad. He said that this has been a common problem with this machine and that Maytag should actually recall the part. The replacement part was much better. He suggested I call and complain. The part was $180. He said that Maytag may reimburse me because it was so close to the warranty cut off. I mean seriously - 8 DAYS past the warranty.That is ridiculous. I called Maytag back and explained the situation. I really think they should have paid for all of it, but I would settle for at least part of it. It was a just a week from the warranty date. I got the response of "since you already paid for it there isnt anything we can do."

That is crap. I am in the customer service industry and there is NO WAY I would let a consumer get treated with such disregard. Maytag is profitting off of a false reputation and think people should be aware.

I purchased a Maytag gas range on April 29, 2011. The range has never worked from day 1. Maytag refuses to send me a replacement range. They insist that they will repair it, or, if a service technician deems it unrepairable, they will replace it.

I have had numerous service calls. I have had parts replaced on the range 3 times. After 2 technicians told me personally that they felt that the range was unrepairable, Maytag still refuses to send a replacement range.

Maytag shipped me a lemon, and will not make good on their warranty. I have had the range for 5 months, and it still doesn't work. Do not buy a Maytag product!

Maytag asked A & E Factory Services to re-open a job to have my washing machine fixed. A & E refused Maytag, and did not contact me to let me know. It started on May 8 when A & E initially came out to diagnose the problem with my washing machine at $140. The service person recommended I not fix the washer. The next day after talking to Maytag, I decided to go ahead and fix the washing machine. Maytag called A & E on May 9 and asked them to re-open the job and order parts to fix my washer - A & E refused and said they would have to come out to my home again, for another $140. To top this off, they did not contact me - I finally called on May 23 to find out where my parts were and A & E informed me they did not order them because they cannot re-open jobs and that it was not their responsibility to let me know that the parts were not ordered. Both Maytag and A & E would not take any responsibility in the faulty washing machine (only 13 months old), the non-communication, or the bad business practice of not re-opening a job.

We have purchased a few appliances from this company over the years including high end products from Kitchen Aid to be delivered to our home in Florida. Our last purchase of a washer & dryer to be delivered to our Florida home was a disaster. We paid for white glove service and what we got cannot be considered a service at all. The existing machines were to be removed by their shipping service(Which is farmed out) and a fee was paid for this. The appliances were never removed, the new washer & dryer were left inside the garage in it's original box and the shipping service took the money from my 85 year old mother and slipped it into their pockets jumped into the truck and left. I made MANY calls to customer service and the shipping service which is A1 Shipping and complained about this transaction, their answer was always (we will call you back) or we would not receive any return calls. The shipping company wanted to charge us a return trip and stopped taking our calls. After about 12 days of back and forth we had no choice but to pay full price on airfare to go to our home and have this situation taken care of by hiring a moving crew to come into our home, remove the existing washer & dryer, unpack the new ones and install. We have spent thousands of dollars on appliances at Plessers. We should not have been treated this way. We will never make another purchase at this store nor recommend.