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Match.com Complaints - Cancellation impossible!

Review all Match.com complaints

Match.com

Posted: 2006-11-06 by JD [send email]
Cancellation impossible!
Complaint Rating:  100 % with 3 votes
I have been trying for over 2 weeks to cancel my subscription to Match.com with AOL.. there is no way to contact them. Their contact page only gives you options of cancelling or signing up for AOL and has nothing to do with Match.com

Also, I signed up 1 month ago and clicked on try 5 free days... instead my account was charged the approximately $30.00,,, because I gave up trying to figure out how to reach them, I stuck with it for the 30 days.

What a rip off... If I'm charged for another month, I'm contacting the Better Business Bureau.

JD
Comments United States Family & Relationships
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Comments

615 days ago by Vicki [send email]
I signed up for a one-month subscription, checked do not renew automatically and unsubscribed well before the month was over. At the end of the month I checked and they had taken the access from my account. 2 days later a charge hit my bank account and resulted in a $20 overdraft fee. I e-mailed them that they had charged me in error and they refuse to refund the money.
594 days ago by Catt [send email]
Yes, all these dating services are all full of crap.

Claims you will meet someone and you never do, but still they take your money!
567 days ago by Zsm [send email]
Match.com is a horrible company. They sucker you with a "guarantee" and then stick you with a renewal.
76 days ago by Elisa [send email]
I've had a horrible experience with match.com, too. I checked DO NOT AUTO RENEW and yet they renewed me and charged my credit card - never notified me when the subscription was due to renew, and now they will refund only half of the money. They are total robbers.
70 days ago by Anne [send email]
Call your credit card company and file a complaint with them and let them know you were dissatisfied with their service and product. Ask them to stop the charges. match.com removed my profile and I cannot access it anymore (who cares) but I did get my money back through American Express. I have been reading more and more about the scam/extremely poor customer service that this site appears to be. I think it's gotten worse over the years. I've met a few nice people this way, BUT I believe they have false profiles on there, and I've had e-mails from people on there and then when I write back there is NOTHING in return. I wonder if anyone as sent their complaints to Dr. Phil since his name is all over their site. I hope his folks are reading about the number of dissatisfied customer that are out there. I've seen thousands of complaints after doing a little investigating.
3 days ago by William Ferguson [send email]
How do i cancell Match.com

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