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Match.com Customer Care Service

Match.com, LLC

8300 Douglas Ave STE 800
United States - 75225-5826

Customer Support Phone Numbers

+1 214 576 9388 39 10
+1 214 594 9020 0 1

Match.com Complaints & Reviews

Match.com / I cannot stop daily emails

Stephen Marek on Oct 15, 2016
I am not a member for years now and yet I get constant emails. I do not want to create an account to complain bc I'm afraid it will get worse. I am happily married and would like to stay that way. Please help!!! I took a snap shot of just 2 of the emails and I get at least 2-5 everyday.

Match.com / Auto renewal is a fraud

LlWw on Oct 5, 2016
Match.com's auto renewal is really a fraud. Most customers don't even realize that they signed up for auto renewal. It's hidden in the terms and agreements. And the only way to turn off the auto renewal is to CANCEL your subscription. Otherwise, your credit card will be charged. When I...

Match.com / Auto renew is deceptive

lambertc455 on Sep 20, 2016
IF you want to stop auto renewal charges from match, I strongly suggest you delete your profile from their site. I thought I stopped the auto renewal, I clicked the ‘auto renew’ button to stop auto renew. But when I looked at my bank statement, match had automatically withdrew the $107. I...

Match.com / Instalments still taken after cancel

Sarah Hardy on Sep 13, 2016
after joining match while they had an offer on i was not interested in continuing so i logged in and cancelled my subs in time. or so i thought. match have continued to take a ridiculous amount of $44 gbp a month of my card??! this is crazy, i hadn't logged in to my account as i suspended...

Match.com / Unauthorized paypal charge

Beth Swyers Pompey on Sep 12, 2016
I had a paypal payment to Match.com 4 days ago. I contacted match.com today and told them that I had not authorized automatic renewal of my subscription. They refused to refund the payment saying that my account was set up for auto renewal. I know that I went in to my account when I first...

Wmv*match.com / Fraudulent charges

Nicolé Welch on Sep 9, 2016
I have never been a member or had any account with match.com. On 8/29/16 @ 5:28pm est i called the (800)326-5161 regarding fraudulent match.com charges made on my check card. I was insured they would be refunded. No refunds have been received. Match.com deducted a total of $73.98; deducting...

Match.com - Pennsylvania, Pittsburgh / Online dating

Dagny2016 on Sep 5, 2016
Company can bombard you with purchasing BUT refuses to give credit when cancelling I am living out of the country and just received my statement. Called to cancel and get credit and was told they don't give back credit. What a ripoff ! How can this continue? Why isn't there a class action...

Match.com / No refunds even if it's their fault

jessilynn on Jul 19, 2016
Id like to express how unprofessional and unhelpful this company has been. I tried canceling my profile two months ago and then a few days ago saw they took out another payment for 6 months after trying to cancel two months prior. After speaking to two reps from the company, they were not...

Match.com - Michigan, Ann Arbor / My account was blocked for no reason, no refund was issued

aedam on Jul 17, 2016
I enrolled to match.com on and off for years, the last time I enrolled my account was blocked, my current email is still blocked, I reached out to the customer support, they confirmed that my account was blocked but did not specify why, they said that once i agreed with their service...

Match.com / Cancellation membership with prior notice/explanation

Gigi19 on Jul 12, 2016
TOTALLY CHEATING WEBSITE!!! DO NOT WASTE YOUR MONEY!!! They charged my credit card account $77 and cancel my membership without any notice! I requested to know the reasons of account cancellation and asked for a refund but the reps never tell me the reasons except they receive a validity-issued...

Match.com - Texas, Dallas / Charged my Credit Card For 6-Month Subscription Without My Authorization

Royallgal on Jul 8, 2016
I was searching Match, com to see if there were any "new" profiles. When I did this the subscription page came up and then it instantly went to "congratulations! you have reactivated your membership". There was no credit card info and I did not give my consent or authorization. They...

Match.com / Unable to cancel account while on web page

johnmack on Jul 1, 2016
i'm trying to close down my match.com account and having problems the area which you can do this has moved and has become a password protection... which will not allow me pass saying incorrect details - i have meet someone and want to close down my account before they take another...

Match.com - Texas, Dallas / Profiles using images of film stars as profile pictures - match did nothing.

bettyboo77 on Apr 26, 2016
I noticed 2 profiles which had young pictures of famous actors as their profile pics. One was using a picture of a young Burt Reynolds! With Match.com, you have to actually click on someone's profile in order to report them which I think is ridiculous as they can narrow down who reported...

Match.com / Unlawful automatic withdrawal

Jjane on Mar 14, 2016
I signed up for the mandatory 3month membership with Match.com I requested a month after that my account be deleted and .honey refunded. They informed me I must fulfill the 3months, no refund. I continued with Match. About 1 1/2 months in, I deactivated my account. Again, was told no...

Match.com - Texas, Dallas / Fraud!

Bruce on Mar 9, 2016
I joined Match and received tons of messages from beautiful ladies who turn out to be Match employees trying to scam money out of me. Many women lied about their age and had fake profile pictures. I decided to cancel my account, but could not do that! Match did get warned for their...

Match.com - Texas, Dallas / Horrible!

Todo on Mar 3, 2016
I signed up for Match about a month ago and was absolutely disgusted with this horrible website. So I contacted their customer service and demanded my money back, because this site is a total rip off! People working there have no idea what they're doing! They completely ignored me so I...

Match.com - Texas, Dallas / Beware!

Latina on Mar 1, 2016
This online dating site took my money and refuse to give it back! When I contacted Match customer service they refused to provide any help. I was done with this website a long time ago and thought they cancelled my subscription as I asked them. But they never canceled it and recently they...

Match.com - Massachusetts, Wakefield / unauthorized billing

Reviewer89812 on Feb 20, 2016
I have been billed $119.94 in error from match.com. I was a member there a year ago but discontinued with Match after a few months. I recently discovered an unauthorized bill for $119.00 on my bank statement, quite out of nowhere from Match. I consider this fraud, and will issue complaint to the Mass A.G office as well.

Match.com - Texas, Dallas / Account cancellation

guto8 on Feb 18, 2016
I'm so disappointed with Match.com. I joined the site, been there for about 20 minutes and decided to cancel. I cannot cancel my account, and their customer service is ignoring all my messages! They make it impossible to cancel anything. Every day I get notifications from them about...

Match.com / Complaint

Rosita Augustine on Feb 16, 2016
i am a private person that use 2 belong 2 match.com i don't owe them any money, i was going 2 maybe join again?..but they tell me this is not my email address?? & it is... so i want them 2 get off my email list. now if they want 2 contact me w/the email i gave them, maybe we can work something out...

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