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Match.com Customer Care Service

Match.com, LLC

8300 Douglas Ave STE 800
Dallas
Texas
United States - 75225-5826

Customer Support Phone Numbers

Phone:
+1 214 576 9388 47 11
Fax:
+1 214 594 9020 2 1
 

Match.com Complaints & Reviews

Match.com SN, LLC / Log in inability

Mi
Mike3y on Jan 20, 2017
I subscribed to the Match.com on 18/01/17, and it has been 3 days from that date that I can't log in to my account. I did the "forgot password" which sends you a email, but didn't work. I also contacted them and they told me to send them my details which still didn't work. I keep emailing...

Match.com / My credit card

Do
Dorothy A Henderson on Jan 16, 2017
Hello, my name Dorothy Henderson, I am having a problem logging in to reactivate my account. I have called match.com twice today. They told me my card isn't working. It is a capital one master card. So I called Capital One and they told me my capital one is good, their is no problem. Could...

Match.com / My account was renewed after I cancelled it.

Ma
Marti Runnels on Jan 16, 2017
My account was due to renew on jan. 3rd. I went online and submitted my cancellation, deactivation on dec. 30, 2016. My account was charged and reactivated on jan. 3, 2017. I called them, got a recording. I emailed customer service and got back a standard reply that I needed to go on and...

Match.com / Been a member for 5 months suddenly I couldn't access my account

Al
Alan Orr on Jan 15, 2017
Hi I have been a member of match.com for 5 months, I wasn't really using it until last week, I was making some progress until yesterday afternoon I just couldn't get online. They said they did not recognise my email address or my password even although I did not change it. The problem is if you...

Match.com / Deactivated my account and still charged

Me
Melissa Letner on Jan 14, 2017
I tried to cancel 12/1/16 but the mobile app was having issuses and wouldn't let me cancel my membership. Tried again the next day 12/2/16 and deactivated my account. I have tried emailing numerous times, but the emails won't go though. The better business Bureau has numerous complaint...

Match.com / Phone app not working, tried to cancel and receive refund was told they don't do that even though it was less than 24 hours!

S1
S15678 on Jan 4, 2017
I signed up for an online membership about 10am, ended up upgrading another 9.99 for a certain feature. Downloaded the phone app for a galaxy 6. The app would pull up my main information and messages but would not let me click on anything else without the app loading and loading and never...

Match.com / Sign in

Si
sissycindy on Dec 31, 2016
I joined yesterday and when I tried to sign in it said I was blocked. I paid for a 6 month subscription. I was informed by e-mail that my account had been approved but when I tried to sign in, I found I could not. I would like either a refund or be able to access my account. I wonder how...

Match.com SN, LLC / Customer service

Ki
Kimerry on Dec 14, 2016
Resolution officer#22129 "Julius" At this point I have given up on trying to resolve my billing issue. I have accepted the fact that this company is completely taking advantage of me. I am not asking for a refund as I realize it was my fault for not reading the fine print. I was simply...

Match.com / Subscription

Th
Thesisrediculous on Dec 13, 2016
I am pissed. I tried to cancel my subscription last month and even emailed someone at this business and they still withdrew money from my account! They won't refund me my money... Instead they said they have just cancelled it now! But it was supposed to be cancelled a month ago! I'm...

Match.com / Don't want to be sent matches.

De
deuceofbaringo on Nov 29, 2016
i've telephoned Match.com worthless, incompetent customer service FOUR times. i've repeatedly asked that no "match's" be mailed to me. it's so disturbing. upsetting. aggravating. CAN SOMEONE STOP THIS CRAP FROM COMING TO ME? I pulled my profile and told Match not send emails, "she'...

Match.com / refund not received

Ju
Julia White on Nov 21, 2016
I had cancelled my subscription with Match.com but the next 3 months payment was withdrawn from my bank account. I first contacted them on the 31st Oct and was told I would receive a full refund. We are now on the 21st November and I am still waiting. I have phoned on numerous occasions to...

Match / Hackers and scammers

Sl
Slipslide on Nov 15, 2016
I'm starting to feel match is the biggest scammer of all. Someone has hacked into my account and taken over it. So some lonely soul will be scammed and match will do nothing about it. I have asked match to close my account and send me a refund. And the response is nothing. Since someone...

Match.com / Can't access my account that I paid for today

Ca
Candy Bisson on Nov 12, 2016
I reactivated my account today using my same email and password that I've always used, and paid for a 3 month subscription. It opened my account, allowed me to change my profile and change pictures. Then it locked me out and said I could check my email for the problem. I never received...

Match.com / Scams and hackers

Sl
Slipslide on Nov 11, 2016
I have complained several times and will continue until I get a response. I was having fun util my account was hacked. Since then I have complained with no response. You would think someone would want to help you but no, no way. I guess they do not care about their customers. Someone...

match.cm / Cancellation problems

Ta
TammyPauschMason on Nov 9, 2016
I subscribed 8/8/16 and within hours had seconds thought and tried to cancel my subscription. Since I had sent one message, I was told that I could *not* cancel, but my subscription would *not* be automatically renewed. Incident: 160808-006884 Response By Email (Neal B.) (08/10/2016 11:36...

Match.com / Not being able to get into match and when I did someone else was in my profile

Sl
Slipslide on Nov 8, 2016
On 11/7/2016 I could not get into match it said email or password was in correct so I finally got in after changing password. My profile had been hacked with photos of someone else. I deleted the pictures and put mine back in. Later I deceided to close my account out and could not get back...

Match.com / I tried to cancel and the system still processed an auto renewal

La
LaurieI on Nov 2, 2016
I went thru the cancelation process and the computer never sent a confirmation. The web site gives nothing stating a confirmation is needed. The day before may end date 1031 I changed my profile stating I was no longer a paying member. On 11/2 I received an auto renewal receipt. I called the...

Match.com / Unauthorized charges and fraud

Le
Lexee13 on Oct 27, 2016
I signed on for the service in April 2016. One month later, I met someone (not on this site, which seems to only have inactive members). Since I already knew how sneaky match.com is with their auto-renewals, I wanted to make sure I don't get charged again in 6 months, so I MADE A POINT to...

Match.com / I cannot stop daily emails

St
Stephen Marek on Oct 15, 2016
I am not a member for years now and yet I get constant emails. I do not want to create an account to complain bc I'm afraid it will get worse. I am happily married and would like to stay that way. Please help!!! I took a snap shot of just 2 of the emails and I get at least 2-5 everyday.

Match.com / Auto renewal is a fraud

Ll
LlWw on Oct 5, 2016
Match.com's auto renewal is really a fraud. Most customers don't even realize that they signed up for auto renewal. It's hidden in the terms and agreements. And the only way to turn off the auto renewal is to CANCEL your subscription. Otherwise, your credit card will be charged. When I...

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