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Match.com Customer Care Service

Match.com, LLC

8300 Douglas Ave STE 800
United States - 75225-5826

Customer Support Phone Numbers

+1 214 576 9388 32 7
+1 214 594 9020 0 1

Match.com Complaints & Reviews

Match.com / No refunds even if it's their fault

jessilynn on Jul 19, 2016
Id like to express how unprofessional and unhelpful this company has been. I tried canceling my profile two months ago and then a few days ago saw they took out another payment for 6 months after trying to cancel two months prior. After speaking to two reps from the company, they were not...

Match.com - Michigan, Ann Arbor / My account was blocked for no reason, no refund was issued

aedam on Jul 17, 2016
I enrolled to match.com on and off for years, the last time I enrolled my account was blocked, my current email is still blocked, I reached out to the customer support, they confirmed that my account was blocked but did not specify why, they said that once i agreed with their service...

Match.com / Cancellation membership with prior notice/explanation

Gigi19 on Jul 12, 2016
TOTALLY CHEATING WEBSITE!!! DO NOT WASTE YOUR MONEY!!! They charged my credit card account $77 and cancel my membership without any notice! I requested to know the reasons of account cancellation and asked for a refund but the reps never tell me the reasons except they receive a validity-issued...

Match.com - Texas, Dallas / Charged my Credit Card For 6-Month Subscription Without My Authorization

Royallgal on Jul 8, 2016
I was searching Match, com to see if there were any "new" profiles. When I did this the subscription page came up and then it instantly went to "congratulations! you have reactivated your membership". There was no credit card info and I did not give my consent or authorization. They...

Match.com / Unable to cancel account while on web page

johnmack on Jul 1, 2016
i'm trying to close down my match.com account and having problems the area which you can do this has moved and has become a password protection... which will not allow me pass saying incorrect details - i have meet someone and want to close down my account before they take another...

Match.com - Texas, Dallas / Profiles using images of film stars as profile pictures - match did nothing.

bettyboo77 on Apr 26, 2016
I noticed 2 profiles which had young pictures of famous actors as their profile pics. One was using a picture of a young Burt Reynolds! With Match.com, you have to actually click on someone's profile in order to report them which I think is ridiculous as they can narrow down who reported...

Match.com / Unlawful automatic withdrawal

Jjane on Mar 14, 2016
I signed up for the mandatory 3month membership with Match.com I requested a month after that my account be deleted and .honey refunded. They informed me I must fulfill the 3months, no refund. I continued with Match. About 1 1/2 months in, I deactivated my account. Again, was told no...

Match.com - Texas, Dallas / Fraud!

Bruce on Mar 9, 2016
I joined Match and received tons of messages from beautiful ladies who turn out to be Match employees trying to scam money out of me. Many women lied about their age and had fake profile pictures. I decided to cancel my account, but could not do that! Match did get warned for their...

Match.com - Texas, Dallas / Horrible!

Todo on Mar 3, 2016
I signed up for Match about a month ago and was absolutely disgusted with this horrible website. So I contacted their customer service and demanded my money back, because this site is a total rip off! People working there have no idea what they're doing! They completely ignored me so I...

Match.com - Texas, Dallas / Beware!

Latina on Mar 1, 2016
This online dating site took my money and refuse to give it back! When I contacted Match customer service they refused to provide any help. I was done with this website a long time ago and thought they cancelled my subscription as I asked them. But they never canceled it and recently they...

Match.com - Massachusetts, Wakefield / unauthorized billing

Reviewer89812 on Feb 20, 2016
I have been billed $119.94 in error from match.com. I was a member there a year ago but discontinued with Match after a few months. I recently discovered an unauthorized bill for $119.00 on my bank statement, quite out of nowhere from Match. I consider this fraud, and will issue complaint to the Mass A.G office as well.

Match.com - Texas, Dallas / Account cancellation

guto8 on Feb 18, 2016
I'm so disappointed with Match.com. I joined the site, been there for about 20 minutes and decided to cancel. I cannot cancel my account, and their customer service is ignoring all my messages! They make it impossible to cancel anything. Every day I get notifications from them about...

Match.com - Texas, Dallas / Emails

Robbie Salyers on Feb 15, 2016
I never paid them so I have not signed up. They sent emails anyway. I updated my preferences to stop the emails evidently to no avail. Will I have to bring legal action to stop their harassment? This started in 02/2016. I would have thought I had done what was required. I just want the emails to stop.

Match.com - Texas, Dallas / Fake profiles

Robert on Feb 12, 2016
I decided to try Match.com and had no luck. I never received any emails from ladies. And when I emailed any of the matches they send me every day I never received a response! I believe that most of the profiles are fake. It is absolutely ridiculous. I have emailed customer care a many...

Match.com - Louisiana, New Orleans / Unwanted Automatic Resubscription

vinnythepug on Feb 11, 2016
Without any notification, MATCH.COM raided my account and took out money. Match.com did not alert me that my subscription was expiring but in a stealth like manner, just raided my bank account. While my online account showed the debit was "still pending", I cancelled my Match.com account and called them up. They still would not return my money.

Match.com - Texas, Dallas / Worst dating site online!

Fiiiz102 on Feb 3, 2016
A week ago I joined match.com. Free accounts are quite useless, so I decided to subscribe. When you purchase a membership you actually expect something special, but you still have to pay for all extra options. The most annoying thing is their customer service. I doubt that it even exist...

Match.com - Texas, Dallas / Never again!

Max on Feb 1, 2016
I joined Match thinking that it is free, but I have no idea what part of it is free. Yes, it is actually free to put your name in and that's about it. I joined the site, made a profile and then received a message stating that they need my credit card information and that I need to...

Match.com / website

Reviewer46236 on Jan 30, 2016
there uk site runs so slow keep getting long running script, cannot receive it on android phone just says opps an blue screen, totally bollocks and crap, I want my money back ducking poo a child could design a better website so many bugs in it.

Wmv*match.com / Dating site false charges

Raymond Wells on Jan 17, 2016
I enrolled on 9/6/15 and immediately that day canceled my subscription. I was billed $98.96 on my discover card. I would like the amount refunded to my credit card account. I called the number on my billing statement and the number is no longer in service.

Match.com - Texas, Dallas / Do not use this site!

Boris on Jan 11, 2016
I purchased a subscription to this website and they gave me a 7 day free trial. I tried the site, didn't like it and decided to cancel my subscription. But they refused to give my money back and ignored all my messages. When I tried to call their customer service the line was busy. I tried...

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