Complaint Rating:

I purchased hardwood floors and needed the glue to install them. I went to Lowes to the flooring dept. where I was told what glue to use. Upon reading the label it read "Not For solid wood". I pointed this out to the so called PRO and was told that my flooring was considered plank and it was the right glue. I installed the floors and within 2 weeks it was coming up. Come to find out that my 3/8 solid hardwood was put down with a water based glue. My floor is cupped and coming up. I went to the store spoke to a manager who admitted that they were wrong and would resolve the matter. After 2 months of numerous phone calls and being avoided they said it was my problem and they would take no responsibility for what happened.