Lowes Home Improvement Center Complaints & Reviews - Being avoided for their own mistake!

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Lowes Home Improvement Center

Posted: 2006-12-19 by Prowd American

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Being avoided for their own mistake!

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I purchased hardwood floors and needed the glue to install them. I went to Lowes to the flooring dept. where I was told what glue to use. Upon reading the label it read "Not For solid wood". I pointed this out to the so called PRO and was told that my flooring was considered plank and it was the right glue. I installed the floors and within 2 weeks it was coming up. Come to find out that my 3/8 solid hardwood was put down with a water based glue. My floor is cupped and coming up. I went to the store spoke to a manager who admitted that they were wrong and would resolve the matter. After 2 months of numerous phone calls and being avoided they said it was my problem and they would take no responsibility for what happened.

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United States

Building, Construction

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15th of Nov, 2007 by Sherri Lorens [send email]

0 Votes

I completely understand your frustration with Lowe's. I purchased shutters for a window that had to be special ordered. Upon ordering, I was told it would take 30-38 days for delivery to my home. 3 months later, I still do not have my shutters. The charge was placed on my first bill and was paid to Lowe's long before the the 'original' scheduled delivery. I made many calls and wrote letters to the store manager. Unfortunately, I too will have to file a claim in court to get my money back from Lowe's. Before my undelivered purchase was made, I was warned not to use Lowe's by a co-worker who had a horrible experience with Lowe's when buying an expensive exterior door and having them install it. Honestly, I'm surprised they are still in business.

22nd of Dec, 2010 by

grimalkin

0 Votes

A water heater I had purchased from Lowe's and had had installed by Lowe's died. It was still under warranty, but I was told that with an authorization number from Whirlpool, I would receive another heater for free but only pay for installation. The installer arrived at night, several hours late. The first thing he did was tell me that the old water heater had been installed incorrectly and not according to code (by a former Lowe's installer). He installed the new heater without any improvements regarding code and left without turning the gas back on, the water back on, or the new heater on. Two days later, I still haven't figured out what spigots the installer turned off to stop water from reaching my second floor. You see, I can hardly walk, let alone climb stairs to the basement. I am about to have hip replacement surgery in two weeks and am in continual pain. My playing trial and error in the basement to figure out what the installer turned off has nearly finished ME off. Lowe's also refuses to undo the damage from the first incorrect installation. Their excuse for the inferior workmanship is "that codes change every year and it was probably o.k. when we first installed it." In the small town where I live, nothing changes every year, let alone housing codes. I will never shop at Lowe's again for anything

11th of May, 2012 by

MaxWow

0 Votes

I purchased a trane heat pump system for over 7, 000.00 I was told it would be installed two days later. Well, its almost two weeks later and it is still not installed. And today the installer told me it would not be installed until NEXT Friday. I have had to move my carpet installation three times. Seems they got my money and now dont care. I also purchased a complete kitchen of top of the line oak cabinets. Both corner cabinets were supposed to be lazy susan. They were delivered today and neither are. I have spent almost 30, 000.00 the past two months at lowes to remodel my home. I am being told that they will take care of these problems but have not yet done so.