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Life Time Fitness
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2.2 188 Reviews

Life Time Fitness Complaints Summary

54 Resolved
134 Unresolved
Our verdict: When using services from Life Time Fitness with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Life Time Fitness reviews & complaints 188

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6:00 pm EST

Life Time Fitness auto payment

It is very deplorable of Lifetime fitness not willing to adjust auto payment date nor give a window time for payment. There are consumers like myself who are on limited income. I asked them to adjust from first to third of the month for my auto payment. Their reply: "That's not an option!" Whoa it seems like they're not sensitive towards different socio-economic groups. This is my first who refuse to adjust auto payment date. I don't want to either cancel my contract or pay overdraft fee. Life Time Fitness need to be more sensitive and flexible to meet consumers' needs.

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3:51 pm EST

Life Time Fitness auto payment

It is deplorable that this company does not allow adjusting auto payment date. My financial situation has changed and need to change payment date to the 3rd (only two days later) and the response from the local and corporate office was "it is not an option" my car and health insurance, rent, etc... All have flexibility between five days like first of the month thru the fifth. I feel that this company targets one certain socio economic group with continued flow of money into their bank. Unfortunately it's not my case. I don't understand why you can't allow adjustment of auto pay date.

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12:38 pm EST

Life Time Fitness dues increase

Living in minnesota, this is the 4 year in a row they have increased dues — but they don't even give you at least 30 days notification... Generally about 23-25 days till the new rate goes into affect. Seems that they should give you enough time to decide if you want to continue at the higher rate, or drop membership. If there was a better alternative nearby, I will drop out in a heartbeat.

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2:50 pm EDT

Life Time Fitness cancellation policy

I decided to cancel my subscription because I am moving to another home location. I turns out, although I contacted them on the 13th of the month, I will have to keep paying through the remainder of the month + all the way through the end of the month after. That's insane and unfair. Do not go there!

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2:08 pm EDT

Life Time Fitness health hazards/poor management

I have gone into this lifetime and on numerous occasions have seen sick employees who vomit and end up having to stay at work like seriously what the heck no one wants to workout in an area where people are puking and sick like today there was a young female employee in the operations department who vomited multiple times and when she told her manager he simply told her that she has to stay because no one could cover for her

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6:47 pm EDT

Life Time Fitness aquatics department

The aquatics department at the sugarland location in houston is horrible. They have changed managers at least 3 times in my short tenure as a member. The latest manager jonathan is by far the worst! He has made a attempt to come in and make the department better in fact all he has done is piss off all the parents. At the rate they changed management he won't be around long. If we are lucky.

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7:59 pm EST
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Life Time Fitness facility

Club charges more then any other (100 mo) so I expect perfection. During sunday's snow (superbowl) the lot was totally inaccesible.
Why were other private businesses that were not even open totally plowed? The lot was horrible along with the sidewalk. When I complained to whom ever was in charge, they stated they were short handed. Bad management. During an emergency it should be all hands on deck. No one to hold accountable

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Raymond Henry Darrah
Las Vegas, US
Mar 07, 2015 11:24 am EST

Lifetime Fitness in Summerlin, Nevada, just outside Las Vegas. Castro was our sales person who showed us around the club. We explained that for us to join we must have our grandson as a member because he is with us all the time. We babysit him during the week after school and on Saturdays as his mom is single and working. Castro left the desk to ask for "Special Permission" to have our grandson join under us. He returned saying he obtained this permission, put our grandson on the agreement and we joined based on this agreement. Today they sent us away saying our grandson cannot be a member under our membership, no exceptions. Grandson has swimming lessons every Saturday and he was looking forward to swimming and getting the lesson. Because our membership was predicated on his ability to join, we verbally cancelled and called the credit card company. From the credit card company we have learned that we may have to sue these people rather than just quit, get our money back and be peaceful. Now I must fight and waste my time.

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Ruth and Kevin
Orange, US
Feb 04, 2015 10:52 pm EST

How can you expect perfection when you yourself are not perfect. Proper nouns and sentences begin with a capital letter. Before expecting anyone to be perfect at least have the basic grammar skills taught to you in the second grade.

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1:52 pm EST
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Life Time Fitness harassment and won't cancel membership

I cancelled my membership in August 2014 with Flower Mound, Tx. location.

I had my account frozen for the last several years and they auto debited my account during this time. Now they call saying I owe them money, yet it's December and they still haven't cancelled my account.

I have talked to three different people at the Flower Mound location and asked them to cancel my account and to NEVER call again. Needless to say they don't listen and continue to call and call and call.

Their frozen monthly charge is more than I pay currently for my membership at Gold's or 24 Hour Fitness

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6:40 pm EST

Life Time Fitness Racism

Lifetime berkley heights, nj caters to many haters and racists bigots that hate arabs alike and gays. Their staff geared and programmed to fuel hate and bigotry and if you complain they will gang up on you and harass you, follow your every move in the gym. It reminds me as a sectarian/nazi camp. Many (including certain staff members) feel invincible privileged and its okay to harass and intimidate minorities as if the club was simply built for privilege the few and their stature in the community, in fact it is but forgot that america for many years struggled to pass stringent federal and state laws to weed off such bigots and america we will continue the struggle and will succeed.

For many years since the club was opened I was harassed time and time again insulted and called names by either "the elite local desired rich princess's" or staff. Lifetime did nothing to help me. Even their manager paul russo attempted to beat me up when I complained, he was lucky I did not bring charges against him. Often when I complained they gang up on me generating fictitious local arrogant elites as witnesses to contradict my side of the story, this proves to you how much corrupt lifetime is. Recently they hired and corrupt ex-cop as from texas as general manager to cover their hate trails this guy prove nothing to me but fabricate fictitious evidence to lynch you as if we still live in deep south during lynching era, it's true the club is built like a country club but it is a country club that caters to certain groups far away from your normal poor hard working americans. Lifetime only targets those that can consume and bring money to their facilities

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Saket Jay
, US
Feb 28, 2023 5:14 pm EST

I call it "LIFETIME SICKNESS" I have been going to that Lifetime location in Berkley Heights, NJ for the past 12 years, Lifetime mainly employs racist bigots, there is lack of diversity and there is no blacks or minorities in the management positions. There are rich white bigots that control the club synergy . The incompetent manager of that facility is just poppet that follows the sticks when the white rich influencer man rattle his cage! The trainers harassed me for years. Some of trainers are low life always chase married rich women pretend to advise you about how to lose weight but they are as dumb as a pair of an old shoe. Lifetime management have systemic way to harass you by using their clown bigot racist staff. Never send your kids to summer camp there you will regret it. In two instances they tried to kill my kid they are lucky I did not bring attempted murder charges against them, They kept my 5 years old daughter outside by the pool in the grueling heat dehydrated with no lunch and if they remember to serve her lunch they fed her on a dirty GYM floor. My daughter caught viruses and almost died from lung collapse, The management is composed of low life thugs had harassed me for many years and continuing till this very day because I also refuse to spend any money for their stupid vitamins, massages and what have you... They use their members proxy's low life local gym rats to do their very dirty jobs either to influence you buying into their products or dig into your wallet. file a complaint with your local prosecutor's office if your experience such treatments. Lifetime has been sued in the past for discrimination against African Americans (Catherine C. Blake vs, Lifetime fitness et al. ) and if you feel you been discriminated file a suit with the EEOC, Their Ex -manager. Paul Russo caught sleeping with female 17 years old employee and was imitating black folks by painting his face black. I myself had filled a discrimination and harassment complaint with the state of NJ and the Justice department and a full investigation will take place soon.

MEMORANDUM

Plaintiff Courtney Henderson, proceeding pro se, filed this action against Lifetime Fitness Health Club ("Lifetime Fitness") alleging discriminatory treatment based on sex and race in violation of Title VII of the Civil Rights Act of 1964 ("Title VII"). She claims Lifetime Fitness did not hire her because she is a black woman. (See Compl., ECF No. 1, at 1-2; Compl. Ex. D, ECF No. 1-6.) She received a right to sue letter from the Equal Employment Opportunity Commission ("EEOC") on September 20, 2013, (Compl. at 3; Pl.'s Opp'n, ECF No. 11, at 4), and filed this case on December 20, 2013. Lifetime Fitness has filed a motion to dismiss, claiming Henderson's complaint is untimely. Lifetime Fitness's motion will be granted.

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Life Time Fitness cell phone

Life time fitness in las vegas (based in mn) has a no cell phone policy for the locker room, which they never enforced. I complained july 2014 cell phones pointed at me and others of different ages, and september 2014, life time fitness removed their cell phone policy. now allowing cell phones to be used at lockers, sinks, and showers area. a big thank you to life time fitness!

Not taking affirmative steps to protect against privacy rights violations.

New cell phone policy as long as no nude man/boy pics in locker room, can talk or text on cell phone, even aim the phone at them, just don't photo!

New cell phone policy as long as no nude man/boy pics in locker room, can talk or text on cell phone

Life time athletic ltf cell phone locker room policy life time athletic allows cell phones in men's locker room at lockers, sinks, towel dry off area near hot tub, just don't take pictures or video. men/boys of all ages naked. lft life time athletic summerlin las vegas nv 89135


You can use cell phones in men's room with other men and boys naked in front of your cell phone, it is totally allowed. - new policy after I complained risk of child pornography with men sitting at the towel dry off area and at sinks holding up cell phones. cell phones with capabilities to photo on each side like an iphone 5.
They were going to enforce their no cell phone ban due me bringing awareness, but they did the complete opposite and lifted the cell phone ban; making a reckless decision, providing even greater privacy violation risk abuse to members and their children.


Life time fitness has always had a no cell phone policy to protect privacy of members of all ages in men's locker room, and in august 2014 they lifted the ban and changed their policy as I (on july 17, 2014) requested more than 1 sign up (picture below), (they have 12 slippery and wet signs), I had cell phone pointed at me as I put on my underwear, and observed cell phones pointed in direction of minors who were wearing nothing.

I, like everyone else, see phones used by many, and people of all ages are in front and no one knows if their video or pictures are being taken.

They never tried to enforce the policy, and I see men at the towel dry off area and at the lockers and at the sinks hold up cell phones, and members of all ages can be photographed. do you want your family member or yourself photographed? i'm not comfortable with this, I complained, and they said they would correct the problem, only to make it even easier for privacy violations of male members.

Instead of enforcing their policy after my concern july 17 meeting, they are changing their policy, making even a greater risk, new policy as long as pictures are not being taken you can use your phones; however those taking pictures are sly.

Effective june 20, 2014 (policy on web but will be newly changed to protect the gym, not the member, cannot prove if pic/video is taken, can not get cell phone from another unless you have a court order, they know this!
Cell phones and other mobile devices. you may not use mobile devices to place calls in any locker room, sauna or steam room. please use common courtesy when using mobile devices in other areas of the center.

Https://www.legalzoom.com/articles/smile-youre-on-my-cell-phone-camera-phones-and-privacy states difficult to determine if your picture is taken because you're unaware.

There is no reason to provide at least a minimum amount of protection: which if 100% saying and reasonably enforcing no cell phone. I never seen them enforce policy, I was told they were to watch for theft (supposedly some members do not lock their lockers, and to keep eye on hot tub and steam room in locker room.

We have rich members and business men as members, we tell the young ones to stop taking pictures.

Truth: anyone can be a pedophile, or have desire to collect pictures of nude men and boys for personal use, or to submit to spy amateur websites. we don’t know what anyone’s fetishes, sickness, or behaviors are by just looking at them.


No one is taking pictures or video is life time athletic reply. but if they are, just report it to us.
You cannot guarantee this. the original no cell phone sign went up in life time fitness locker rooms 5 yrs. ago when in a life time fitness gym, in mn, a woman taken a nude picture or another woman in the lifetime fitness locker room and posted it to internet. she never knew her picture was taken until posted to the internet as a joke, and she did not find this to be a joke or funny and sued life time fitness, then the 1 sign no cell phone was posted in all the locker rooms, but I count 12 slippery and wet signs in the locker room. life time knows the risk in the locker room; they should do the minimum at least to protect members for privacy rights violations.



By removing the no cell phone policy, after brian frankwick (gen mgr. of summerlin las vegas, and is also the regional mgr. of nv, az, and ca says he doesn’t know what happens in the locker room, he doesn’t go in there is no excuse, I came forward, this blog is also making it known, life time has obligation to create a safe environment for children and men. they are more liable removing the policy given my experiences made known, and are more liable because they should know better and know the risks.


Fathers and their sons are unaware of perverts photographing and videotaping them, fathers and their sons are at life time to use the locker room for showers, hot tub, changing, and are not aware of the risk.

People are not aware of others potentially taking their pictures, often unaware of their environment, they just want to use the pool, locker room, have good family times, work on getting stronger and being fit.

Their thoughts are “it’s family day, i’m with my son” father still showering or at sinks, son walking/running around spa area naked.


Apple I phone can take pictures on both sides of camera, appears as if you’re texting, but you’re taking pictures and videos, this is what it appears to be when men are sitting at the towel dry off area facing young boys and men coming out of the hot tub and from the locker area to/from the showers. I pointed this out!

Oh, but most people would not do child pornography or film same sex nude males in the locker room: when privacy violation is committed, it is 100% to that person, and maybe 50 people on their phones are not taking pictures, but who is to say if the 51st person or the 10thperson has taken video or pictures of members? I had a cell phone pointed right at my butt as I put on my underwear at my locker at life time fitness and turned around and saw the guy holding the phone.


How do you determine that most members, or all members are aware of the risk of cell phone use? how do you agree cell phone ban should be lifted, obviously immediately after my complaint, my true legitimate concerns and experiences affecting everyone's safety? is it the cost of the signs? extra time to send out free email reminders, or initial hassle to have attendants remind members to be respectful in protecting other member's privacy? life time athletic made no attempt to enforce their no cell phone policy, nor to implement the outline per their legal department 7/29/14 email to me (attached at end of blog).
The posting of the signs themselves will lead to members assisting in policing each other.

But no attempt was made in enforcing their long standing cell phone policy at my gym's locker room.

Having no cell phone policy and enforcing it will make those using or attempting to use cell phones to be easily visible.

If everyone has a phone, those with bad intentions will be better hidden; they would not be out of place holding a phone. their goal is to take pictures, and they will be clever.


Our members will quit if we don’t remove the cell phone ban:
Our members will quit if we don’t remove the cell phone ban:
Oh, ok, it’s ok to do child pornography and photo men and boys to keep possible 300 members happy out of a possible 5000+ members.

Just go outside of the locker room to use your phone. people are not going to quit in masses over this if they are made aware of the risks to others.

Use the locker room to get changed and showered, not to do executive business around naked men and boys. get real, and be sensible.

A lot of men do not like to be naked with phones pointed at them or their nude children for concern of privacy rights violations. one member said if a picture is taken, and you are actually aware, it takes a court order to get the phone.

When I talk with members, they say they don’t like it, it’s creepy with all the phone use, it’s not right, it’s not safe. I don’t want my child to be videod; you don’t know what people are doing with their phones. I spoke to a las vegas judge who is also a member, and he said there's signs no cell phones, can't people wait 5 minutes. another member said it's risky, they can wait 15 minutes, no one needs to be on their phones in the locker room.

Members can use their phones prior to entering the locker room or briefly leave the locker room to use their phones. there are 12 slippery and wet signs, there was only 1 no cell phone signs.

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Life Time Fitness pushy sales tactics, harassment, just plain rude!

I rarely ever complain but each and every time I have gone to check out any of the lifetime clubs I have left with not only a bad taste in mouth, but personally offended! Twice I have encountered rude, pushy sales associates that either work on straight commission or are trained to be the worlds biggest *! The sales guy scoffed and belittled me because I would not commit to a $90+ membership on the spot. He tried to pretend that he cared about my workout needs and interest but really only wanted my credit card. When I politely declined membership, he became rude and demeaning! The clubs are beautiful, but until they change their customer service/sales methods and stop with the pushy and rude sales tactics... Never again!'

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Life Time Fitness terrible customer service, scam

I inquired about 6 weeks ago about membership pricing online. I used to belong to lifetime fitness for 2 years in [protected] (troy michigan). I have had a foot injury so I have held off going in and talking to a membershup advisor. Swimming would be good, however. It has been a turn-off to recieve sooooo many phone calls and e-mails from them. I felt like I was being stalked. Every weekend was an open house with a free lunch and a deal that was ending on such and such a date.

I made a reservation on saturday august 23rd to look at the club, workout, find out membership pricing. I was offered a free lunch but never heard anything about it. When I came in I met with jim jezuit. I was told right off the bat that he could not give me a 7 day pass because I used to be a member. I also could not work out for the day but he could sign me up on a membership and they would credit me one week.

First of all, I was not expecting a 7 day pass just was expecting to work out and get the feel for the club before joining. I really liked the troy location but cancelled my membership when I moved to seattle. I don't know if it is this location, membership advisor or if lifetime has really changed. The advisor was so insulting that I will never, ever become a member here. I have run many businesses for years and I work hard to have a good reputation with excellent customer service. This location could care less about customer service. I was treated worse because I used to be a member and paid on time every month for two years. I was an easy sell for this membership especially because I was a happy member for 2 years. You lost out. Health track in glen ellyn will get my business,

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Life Time Fitness employee harassment

I was an employee at Lifetime Fitness for 8 months at the spa department and I have to say to all of you people who wrote these complaints that you are absolutely right, first thing that I would like to say about this place is that it's a horrible place to work, they want professionals, they're paying them $10 an hour, and they verbally abuse them, force employees to work for free, and the Life Spa managers, they steal money from employees checks, like it was in my situation. From the very beginning that I started working there, there was a money problem, I started to be very uncomfortable for Life Spa manager that I was admitted my rights to, she yelled at an employee in front of others making them feel like they just finished elementary school, I also invited one of my friends to work there, it took him 2 months to get there, and after 3 weeks, he left because the manager yelled at him in front of other people for no reason. And today, with so many years of hair experience, working many years in New York City, I never have been treated as I was in Lifetime, the Life Spa manager, she was verbally abusing me for a long time since I started working there. After all, I got terminated from work, telling me that I'm not the right "fit" for her, this kid has no license and experience how to run a business, many of the people who work in this department have no experience, example: nail technician does facials, has completely no idea what she was doing. I'm happy that I don't work anymore with those idiots, the only question I have is what government in the U.S. allowed this organization to spread like ### all over, creating a work place, not for people as humans, only for slaves who work for pennies and they are treated like a piece of ### because what is $10 per hour today? It's nothing. It's a big shame for U.S. citizens to work for that about of money today. So if someone thinks about going to work at Lifetime Fitness, think twice before u make any decisions. This place is dirty, I've never seen someone mop the floor for 8 months, that's why the quality of the service in the entire club is evened out with zero. They get what they pay for, that why members don't know about many things and they don't know why the service has been provided that way because they pay pennies and harassing employees. I will never recommend to anyone to work there.

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quak199999
, US
Feb 13, 2018 2:13 pm EST

This Club is controlled by women majorities staff and if you are a member or staff with a bit of testosterone or they don't like you they will fabricate any malicious reason to get ride of you. It's sad that LifeTime corporate allow this reverse racism gang bang behaviors that would really bring the company reputation to the [censor] hole. I assume a class action suit is in the pipes !

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joe20
westfield, US
Nov 14, 2014 5:05 pm EST

LifeTime Berkley Heights, NJ caters to many haters and racists bigots that hate Arab alike and gays. Their staff geared to fuel hate and bigotry and if you complain they will gang up on you and harass you, follow your every move in the GYM. it reminds me as a sectarian/Nazi camp where many ( including certain staff members) feel invincible privileged and its okay to harass and intimidate minorities and that the club as if was simply built for privileged few and their stature in the community but forgot that America for many years struggled to pass stringent Federal laws to weed off such bigots and America we will continue and will succeed.

For many years since the club was opened I was harassed time and time again insulted and called names by either " the Elite local Princes" or Staff. Lifetime did nothing to help me. Even their manager Paul Russo attempted to beat me up when I complained, He was lucky I did bring charges against him. Often when I complained they gang up on me generated fictitious Local Elites as witnesses and contradict my story. This proves to you how much corrupt lifetime is. Recently they hired and corrupt ex-cop as from Texas as general manager to cover their hate trails, It's true the club is built like a country club but it is a country club that caters to certain groups far from your normal poor Americans, the Groups Lifetime Target are the one with lots of money, many of them are racist and Haters.

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Life Time Fitness scammed of my money

I came to USA on business trip of 2 months. I told the member service team to charge me for 2 months. No contract was emailed to me and when I asked them if things are closed, I was told that you need to give one month notice.So they charged me $70 for a complete month even when I will not be using their service. I had specifically asked for 2 months membership and even corporate office guys just read the terms. They asked me to go through policies y. There is no term in their dictionary called as customer satisfaction. I have been to gym in UK and India and had wonderful experiences. However, Lifetime already has lots of members and doesn't bother is few leave. Their motto is just to get money and then forget.I am never gonna join LT again and will never recommend anyone. Worst fitness club. No value for members.

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Life Time Fitness membership termination

I have been a member of Lifetime Fitness since 2010 and have
enjoyed an uneventful membership at the club thus far. I have had
nothing but good things to say to friends and family about the club
since it first opened in the Houston area and have referred many new
members to the club over the years. It is definitely a great gym
experience, everything from the classes to the locker rooms. That is why
it pains me to bring to you my concerns about the management at
Lifetime Athletic City Center, Houston, TX location.

On Monday, May 26th, 2014, Memorial Day, I was playing basketball at
the Lifetime location at City Center, Houston, TX, when a team member
(Mauricio) approached another person playing basketball (TJ, dont know
his last name) about bringing a minor, 12 years of age (his nephew, )
into the club without having signed a waiver. Overhearing the
conversation, I asked the other individual (a friend) if he needed any
assistance, when he answered in the affirmative, I escorted the other
individual and the minor to the front desk to see what the situation
was.

Upon reaching the front desk, the team member (Mauricio) signaled
for the member services manager, an individual named Ryan, as well as
Donna (to the best of my recollection) approached and attempted to
assist. I requested the managers to please show the policy with regards
to the situation. Donna (Manager) returned with the information and I
explained to them that the person accompanying the minor was his
guardian and that he would be more than happy to sign the waiver of
liability for the club. Donna (Manager) continued to state that this was
not enough, that either a parent needed to sign the form or that the
other member needed to show proof with regards to his status of
guardianship.

Understanding her concerns, I relayed that the other member
did not have this type of documentation, as no one carries this type of
documentation with them, and that I did not see in the policy where it
stated that one would need to demonstrate or show this type of
documentation. I further explained to Donna that we could request the
parent to fax over a copy of DL and statement that the minor was allowed
to enter the gym and waived all liability to the club. The manager did
not accept this as an acceptable solution. Donna stated parent would
have to be in person to allow child to enter facility.

Upon this statement, I asked Donna if parents are required to show
documentation that they are parents, to which she responded that they
did not. Then I asked her, if parents did not have to show documentation
that they are parents, why did the guardian have to show documentation.
I pointed out there was no such policy in the member policies that
clarified this point. At this point, Donna appeared to shut down and did
not seem that she wanted to cooperate in helping everyone understand
the policy for requesting the documentation. She demonstrated an
unwillingness to discuss the matter further.

At this point, I requested to speak to the manager, to which she
stated, she is the manager, and I further refined to speak with the
general manager, Brad Peterson, to which Donna felt as if her pride was
being attacked, as I requested to speak to someone above her station.
She replied that Brad was not available and that he would not speak to
someone "like me" about this matter, which I still do not understand
what "someone like me" means.

At this time, she said, "I'm Done" and motioned to someone, Ryan, I
believe, to call "Security." Which shocked me, since I was having a calm
and rational conversation with her, as any security camera positioned
in the lobby can show you, but she did not want to continue the
conversation. At this point, I told her I was leaving, since she was
making me feel uncomfortable to be at the gym. At this point, as I was
leaving, I remembered I had left my belongings in the locker, one of the
"Security" team members escorted me to retrieve my belongings from the
locker, which was very humiliating, for someone that has every right to
be at the gym, and has not broken any policies.

As I left, I was told they would terminate my membership, for what
reason I do not know, besides Donna's distaste at my insistence of
asking for details surrounding the policy. They mentioned they would
terminate as I was breaking member policy by attempting to bringing
someone into the club without following procedure. To which, I
responded, I did not bring the minor into the club (which there are
multiple witnesses, including Mauricio, LT Team Member, who first
approached and got the other individual and the minor to come
downstairs) and that I did not break any policies. Moreover, me helping
someone resolve the situation doesn't lend itself to breaking any member
policy listed in the member contract. There was no aggressive
confrontation or the like (watch the video, ) simply a conversation. The
only only thing I was guilty of was asking questions. To which, they
stated it doesn't matter what I say, they will terminate my membership
because they can.

Fast forward two days, Wednesday, May 28, 2014, I received a call from "Bab, " member services manager, per her statement, from [protected],
stating my membership was being terminated for bringing a minor into
the club, as that was what was relayed to her, by the club. To which I
responded, was untrue. I asked her, if it was against member policies to
question a manager about the specifics of a policy, and she stated that
she was told that there was a confrontation. I stated I had a
conversation with the manager, and that there was no "confrontation" and
that I had not broken any member policies, to which she stated that she
still would terminate my membership. I stated, why should my membership
be terminated if all I did was have a conversation and asked questions,
to which she did not reply and again stated she would terminate my
membership. Although, she did mention she would circle back to me again
tomorrow, after re-conferring with the facilities management. Bab
mentioned her managers name was Bridgette.

I have been a very loyal member at
Lifetime Fitness for the last 4 years, almost since the beginning of the
City Center club, without any kind of incident, let alone interaction
with management, and I am requesting you to look into this matter. I do
not believe terminating my membership, simply for questioning a policy
is warranted. Based on the current member policies in place, there is
not one rule that I have broken, and I am being terminated from the
club. I believe this action is being taken out of spite, which I find
completely distasteful and not in line with the image of the company. If
I did not feel so strongly about the brand, I would not have even
fought this, but I love Lifetime Fitness, and hope to continue to be a
member for years to come. I look forward to hearing from you as I wish
to get back to my workouts as soon as possible. Thanks.

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11:52 am EDT
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Life Time Fitness eden prairie (flagship) outdoor pool

I often see complaints about the outdoor pool at the Flagship location and echo the sentiments of many, many other members. When the pool opens, typically Memorial Weekend, it is packed each and every Friday-Sunday. I attend a 7:15 AM cycle class and another after that so by 10 AM I am looking to move to the pool area to read the paper and relax. Unfortunately, by 10 AM almost every lounge chair is reserved with a white LTF locker room towel and usually a magazine. A number of these chairs stay empty "reserved" well past 2 in the afternoon. LTF needs to have a manager police this area to free up chairs for those of us who walk around this sea of "reserved" chairs looking for somewhere to sit immediately.

This LTF location also needs to offer "Member Only" weekends at the pool to accommodate those of us who pay $134-$245 per month to belong to the club. On any weekend the Guest Sign-In sheet at this location is 40-70 names long and 99% of these guests are out at the pool. I would be really interested to see what the pool guest to LTF member conversion rate is. I can safely assume it is next to nothing as most of the guests are high school and college aged people. Take care of the members, offer two weekends a month that are members only.

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11:26 am EST
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Life Time Fitness rude! rude! rude!

I received the worst customer service at the front desk of Lifetime Fitness!
They were rude and cold. I got a VIP pass and came in with my friend and did not bring my ID with me because the front desk had let me in numerous times without an ID before. This time they had insisted that I needed to bring in an ID and were so rude to me. There were three people at the front desk and none of them seemed to know how to resolve my issue. When I asked to go and get my friend from the gym because she droves, they did not want me to go in there and asked me to stay outside and wait for her to finish exercising which can take hours, how unbelievable! When they finally decided to take me in, they had called security to go in there with me and treated me like a criminal.
I'm normally a very nice person, but they were just so rude and really made me mad. Not only I will not consider Lifetime ever again, two of my family members are also quitting lifetime after this incident.

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Doctoroncall
Collierville, US
Jul 20, 2015 7:00 pm EDT

Rude! Rude! Rude!

I was treated rudely as well. An older white female manager located at the Collierville, TN site informed me that Lifetime Fitness is a "private club" and she should NOT let me in because I forgot my ID. She was extremely rude and condesending, which caused me to almost snap. Nonetheless, I remained professional and vowed never to return.

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4:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Life Time Fitness canceling

I canceled my membership 1 1/2 years ago via certified!... Now i'm being charged $10 for a flex plan I never agreed to this! It says sof which is total bs! I do not plan on coming back... Now they keep calling 10 x a day asking for the $10 a month screw that... I didn't sign a contract for this... These. Guys are crazy I get a e mail saying pending termination on membership hell I haven't been in there at all since the day I wrote that I canceled my membership... Nice gym but make sure u really want to join cause resigning from it is a big pain in the butt!

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2:17 pm EDT
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Life Time Fitness harrassment of the public

About 3 years ago, I called the local Lifetime Fitness in Indianapolis to ask about pricing. I was asked to provide my name and phone number and told that a representative would call me with pricing, which I thought was odd. Someone called me back, and gave pricing information. I told the person I was not interested in a membership, because I found a closer gym with better pricing. I never thought that would lead to THREE YEARS OF HARASSMENT.

After that, every month for three years, I would receive a phone call and mailed letter (even though I never gave them my home address- creepy!) asking me to join Lifetime Fitness. At first, this was just annoying. Now, after three years and no resolution, it is infuriating and possibly making me insane.

On a dozen different occasions I have called Lifetime Fitness and asked to be removed from whatever call list they have put me on. Every time, I am told that my name will be removed. And yet every month, the phone calls and letters keep rolling in. I seriously do not understand why they will not REMOVE ME FROM THEIR CALL LIST.

I have never been a customer of this gym- I have never even set foot in their facility or even told anyone that I might be interested. AND THEY KEEP CALLING. IT IS MAKING ME FREAKING CRAZY.

Today I was finally fed up and when someone from Lifetime called, I answered the phone instead of letting it go to voice mail. A young, uncertain-sounding man answered the phone and didn't know what I was talking about or what to do. He said he was very new (and polite) and didn't know anything about the phone calls. I asked to speak to the manager. He put me on hold, and when he came back told me that the manager was in his office and he would transfer me to his phone line. I was then transferred immediately to a voicemail line that asked for a password in order to leave a message.

I called right back, and told the young man at the front desk that I was taken to a voicemail line, and asked if he could please give the phone directly to the manager because I refused to leave any more messages that would end up being ignored. The young man disappeared again, and when he came back said that the manager refused to talk on the phone. I told the young man my entire situation and how I had been hounded and harassed by these people for a long time, and that I have left many messages and been told many times that my name would be removed from the call list, but the calls continued, against the promises of the company, OVER AND OVER. The young man was very pleasant and seemed completely unaware of what was going on or what to do. I asked him to please tell his manager that I needed to speak with him on the phone and would not leave messages, because I have left many messages that are ignored.

The young man disappeared again, and this time I heard LOUD LAUGHING right next to the phone, from what I assume was the manager laughing about my request. I told the young man I was going to seek legal action against the company, and asked if I could please have the corporate office phone number. The young man said he didn't know the number. I told him the manager would have it. He disappeared for a moment, came back, and said the manager REFUSED to give me the corporate phone number. Apparently he is unaware of the existence of Google; so I will have to look up the number myself. But, if their corporate office is just as messed up as this location, then I'm guessing I won't get anywhere.

I really don't think I am asking for much. I JUST WANT THE PHONE CALLS TO STOP. And this company, for whatever reason, seems to think that hounding people with random spam phone calls and refusing to remove them from the call list will somehow make people want to join this gym! What kind of ### thinks this is a good business plan? SERIOUSLY?!

So, in the meantime, I am going to return their offers in kind. I am telling everyone I have ever met to stay the eff away from these people, because this is the worst possible business model of all time. NEVER go near a Lifetime Fitness if your life depends on it, or they will call and mail you for the rest of your adult life!

Also, I think I will have to start sending spam phone calls to this gym's office, because apparently that is the only way they know how to communicate with the public. I hope they enjoy it as much as I have. If you get bored, feel free to call them yourself, maybe ask if they want to buy something from you. The phone number is [protected].

Thanks for reading.

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Update by cchapman85
Sep 14, 2013 2:14 pm EDT

About 3 years ago, I called the local Lifetime Fitness in Indianapolis to ask about pricing. I was asked to provide my name and phone number and told that a representative would call me with pricing, which I thought was odd. Someone called me back, and gave pricing information. I told the person I was not interested in a membership, because I found a closer gym with better pricing. I never thought that would lead to THREE YEARS OF HARASSMENT.

After that, every month for three years, I would receive a phone call and mailed letter (even though I never gave them my home address- creepy!) asking me to join Lifetime Fitness. At first, this was just annoying. Now, after three years and no resolution, it is infuriating and possibly making me insane.

On a dozen different occasions I have called Lifetime Fitness and asked to be removed from whatever call list they have put me on. Every time, I am told that my name will be removed. And yet every month, the phone calls and letters keep rolling in. I seriously do not understand why they will not REMOVE ME FROM THEIR CALL LIST.

I have never been a customer of this gym- I have never even set foot in their facility or even told anyone that I might be interested. AND THEY KEEP CALLING. IT IS MAKING ME FREAKING CRAZY.

Today I was finally fed up and when someone from Lifetime called, I answered the phone instead of letting it go to voice mail. A young, uncertain-sounding man answered the phone and didn't know what I was talking about or what to do. He said he was very new (and polite) and didn't know anything about the phone calls. I asked to speak to the manager. He put me on hold, and when he came back told me that the manager was in his office and he would transfer me to his phone line. I was then transferred immediately to a voicemail line that asked for a password in order to leave a message.

I called right back, and told the young man at the front desk that I was taken to a voicemail line, and asked if he could please give the phone directly to the manager because I refused to leave any more messages that would end up being ignored. The young man disappeared again, and when he came back said that the manager refused to talk on the phone. I told the young man my entire situation and how I had been hounded and harassed by these people for a long time, and that I have left many messages and been told many times that my name would be removed from the call list, but the calls continued, against the promises of the company, OVER AND OVER. The young man was very pleasant and seemed completely unaware of what was going on or what to do. I asked him to please tell his manager that I needed to speak with him on the phone and would not leave messages, because I have left many messages that are ignored.

The young man disappeared again, and this time I heard LOUD LAUGHING right next to the phone, from what I assume was the manager laughing about my request. I told the young man I was going to seek legal action against the company, and asked if I could please have the corporate office phone number. The young man said he didn't know the number. I told him the manager would have it. He disappeared for a moment, came back, and said the manager REFUSED to give me the corporate phone number. Apparently he is unaware of the existence of Google; so I will have to look up the number myself. But, if their corporate office is just as messed up as this location, then I'm guessing I won't get anywhere.

I really don't think I am asking for much. I JUST WANT THE PHONE CALLS TO STOP. And this company, for whatever reason, seems to think that hounding people with random spam phone calls and refusing to remove them from the call list will somehow make people want to join this gym! What kind of ### thinks this is a good business plan? SERIOUSLY?!

So, in the meantime, I am going to return their offers in kind. I am telling everyone I have ever met to stay the eff away from these people, because this is the worst possible business model of all time. NEVER go near a Lifetime Fitness if your life depends on it, or they will call and mail you for the rest of your adult life!

Also, I think I will have to start sending spam phone calls to this gym's office, because apparently that is the only way they know how to communicate with the public. I hope they enjoy it as much as I have. If you get bored, feel free to call them yourself, maybe ask if they want to buy something from you. The phone number is [protected].

Thanks for reading.

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2:16 pm EDT
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Life Time Fitness stealing

Several times now my wife has taken the Team Fitness classes and once she tried to stop taking the classes and requested the payment to be stopped the club continued to charge for several months. When we talked to the club we were told that they could not authorize the credit back only the corporate office can do that. Once we contacted the corporate office then we are told we have to speak to our local club. I have received only one month refunded from the several months of charging beyond the time required. Lifetime pays the trainers and sales advisers by commission of what they get from the members. This type of practice is similar to the "Fox watching the hen house". The trainers and staff do not want to give the money back because then they make less money. I highly recommend to anyone joining Lifetime Fitness to not pay for ANY classes that are not free. If you do, just beware that Lifetime WILL continue to charge you for services not rendered.

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