Menu
LG Electronics Customer Service Phone, Email, Contacts

LG Electronics
reviews & complaints

www.lg.com
www.lg.com

Learn how the rating is calculated

2.2 1524 Reviews

LG Electronics Complaints Summary

445 Resolved
1078 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for LG Electronics has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of LG Electronics. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

LG Electronics reviews & complaints 1524

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest LG Electronics reviews & complaints

ComplaintsBoard
P
8:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics refrigerator not cooling

I purchased LG Double Door model no. 258V55 Srl No 008NLHV002913 on 14 Aug 2011 for Rs 17000/=. But, It had to be changed the next day as it was not cooling at all. So a new refrigerator was given after a week with model number GL 255VS5 Srl No. 105NRLW176424. I regret to inform that after seven months the new refrigerator also stopped cooling. A complaint was lodged on 05 Apr 2012, the complaint number being RNA120406042972. However, the complaint was not resolved as of now.

It appears that the design and quality control of LG refrigerator are of poor standard. I am afraid that this model will again develop some defects after repair also. My faith and trust in the quality of the refrigerator has gone down.

In view of the above the refrigerator may be taken back and my money be refunded at the earliest.

With kind regards,

CDR PS Josan
08 Heerabagh, Dayalbagh,
Agra-282005
India
Mob: +[protected]

Read full review of LG Electronics
Hide full review
ComplaintsBoard
J
2:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LG Electronics warranty period/repair costs/product reliability

Purchased this system appx 1.5 years ago. Sent in 2 times, under warranty, because the wireless receiver in the subwoofer wasn't working. $69 for service, each time.
It broke..a third time... This time they won't fix it. It's supposed to have a 1 year parts warranty, however LG is saying the 1 yr parts warranty is based off the date of purchase - not the date they last replaced the exact same part! The sad part is the customer service guys are actually sympathetic, but they are just an intermediary between the customer & somebody that made the decision about whether I ever buy another LG product very easy - I won't :)

Read full review of LG Electronics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
3:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics replacement

It is intimated that I have purchased one Microwave oven model MC8040NSR from Value Plus Retail Pvt. Ltd. Govind Nagar Kanpur on 03-10-2011.The woven is making very heavy noise for that I have made a complaint in the last week of Dec. 2011.Your Er. came to my home and recommended for replacement of oven because the oven has been repaired two times for the same problem, first by changing the transformer on 16-11-2011 but noise was still persisting and then second time it has repaired at L G service station Kanpur giving assurance that noise problem will not arise but nearly after one month the noise problem again arised.The L G Service station kanpur has told me that a E-mail has been sent to Lucknow office regarding replacement of oven on 12 Jan. 2012 but till date nothing has been done to solve my problem.

I am sorry to say that as a Air Force personnel and as a customer I feel cheated though I am your old customer using LCD, TV.Once again it is requested to you that my problem may please be considered sincerely and solve it as early as possible because oven is making very heavy noise Kindly mail and inform me the whatever action is to be taken by you.
B K TIWARI
H NO.-479 BLOCK- S
YASHODA NAGAR
KANPUR
Phone No. [protected]
E mail :- [protected]@Gmail.com

Read full review of LG Electronics
Hide full review
ComplaintsBoard
A
1:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics as per invoice (order of canteen store depot model no lsa 3er3 1.0 ton split 3star index no 067141

I, Capt Attar singh T 57 (VILLA) Ashiana Manglam PO Machwa KALWAR Road JAIPUR Purchase a Split AC Model No LSA3ER3 1.0 TON through Canteen Store Depot Jaipur DR13112703 dt [protected] from Balaji Electronics Auth Dealer LG ELECTRONICS, PLOT NO 02, INDIRACOLONY, PANI PATCH CHAURAHA, JHOTWARA ROAD . JAIPUR-16 Tel No [protected] . The Dealer supply me Model No LSA3CG3VF8 AN21UL 1(IN) MFD is 22 Dec 2010 vide challan No 4099 dt [protected] . Why he supply old and different model ? It is not fair business. It is requested advice him not to do this type activity in future and send my Invoice model at my address and take back their old Model to avoid legal process. Thanking you. Mob No [protected] E mail [protected]@gmail.com

Read full review of LG Electronics
Hide full review
ComplaintsBoard
M
6:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics icemaker

I have owned my LG french door refrigerator for 18 months and have had two icemaker issues. The first issue was that the pieces of plastic broke off the ice bin and were dispensed with the ice. A new bin was necessary and was covered by warranty. The second issue occured out of warranty. The icemaker stopped working and a service call indicated that it must be replaced. The cost will be $300 and who knows how long that will last. I just had to pay for my new GE stove to be repaired so I'm very upset that such poor quality in workmanship has become the norm.

Read full review of LG Electronics
Hide full review
ComplaintsBoard
J
8:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics washer wt4801cw

I bought this machine, and it's matching dryer, after a great deal of research. I compared and considered many options, finally deciding on this one. Everything was great for the first six weeks I owned them. I truly felt they did a better job cleaning my clothes, etc. Unfortunately, that is where the fairy tale ended.

The washer lasted 6 weeks. It stopped working mid cycle, trapping a load of laundry inside, as well as a tub of dirty water. The control panel was completely dead. I contacted LG and they sent a serviceman to repair the unit.

When the serviceman arrived and confirmed the problem, I was informed the necessary part was on back order. The serviceman did break the lock on the door so I could remove our clothing, however the tub is still filled with stagnant water a week later.

After repeatedly contacting LG, I was informed that the necessary part would not be in stock for 4 additional weeks. This will bring my wait for repair to a total of 6 weeks, from the time I reported the problem to LG. They are unwilling to replace the machine, or offer any other solution, than to continue to wait.

Their product appears sub par, and I would avoid a future purchase from them. They do not stand behind their product, nor do they value their customers.

Read full review of LG Electronics
Hide full review
ComplaintsBoard
M
6:18 pm EST

LG Electronics be aware of lg appliance warranty

On March 11, 2011 I bought a brand new LG washer from Home depot. When the washer was delivered 6-days later (March 17), it was damaged and I did not take possession of it. LG/Home depot’s delivery people took it back and brought a new replacement, 5-days after that (March 22). Needles to say this washer was also dented and I refuse to take it. Now the next new replacement LG washer is suppose to be delivered to me on March 26. Hopefully this one will not be damaged but, I called Home depot and LG regarding when the warranty will start and LG’s policy is that the warranty starts on purchase date and not delivery date! They say it is bad luck but that is their policy.

LG is known to tell you that when your LG product runs out of warranty on day 15, and your appliance breaks down on day 16, you are in for a nice expensive bill. And with my luck this will happen therefore warranty for the full period, after delivery, is important!

Read full review of LG Electronics and 4 comments
Hide full review
4 comments
Add a comment
R
R
Richard Creswell
, US
Jun 15, 2018 5:51 pm EDT

I bought an LG washing machine for $1000.00 extra large loads with extra warranty. Have had nothing but trouble with it. I bought it the machine 3yrs ago and they have been out to fix it a least 2 times. At the beginning of June it stopped working and I have now spent over $100.00 at the laundry mat waiting for someone to fix it. I was told that a company in TX - A& E Service would come out and fix it. The company was supposed to be here last week but didn't show or call, so I called them up to find out where they were. A&E told me I had canceled the appointment, I did not. So we made another appointment today. They pulled the same thing on me again. I called LG and told them the situation and they said they would call me to make another appointment in the next few days. I told the rep that I have had a lot of problems with this washer and I think that they owe us another machine. Will see what happens. What happened to our services. At one time when bought a washer and dryer they lasted for decades. I can't even get them to last a few years.

G
G
Gerald White
Pennsauken, US
Feb 03, 2014 3:31 pm EST

We just had a FIRE in our LG Microwave purchased 13 months ago. Any suggestions on how to proceed ?//

G
G
Gerald White
Pennsauken, US
Feb 03, 2014 3:30 pm EST

We just had a fire in our LG Microwave, purchased 13 months ago. Any suggestions on how to proceed with LG?

C
C
chinnamuthu Simon
Covington, US
Apr 02, 2012 12:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I made the mistake of buying all my appliances from LG. The refrigerator's digital panel gradually failed and I cannot a thing on it. The cooking range has one defective nob that continues to fall of. The dish washer makes a noise that is so sharp that you have to drown it by increasing the TV volume ( fortunately the TV is not LG). I called the customer service department and a very cold representative told me- it is their policy to charge because "technically" I am out of warranty. None of my kitchen appliance works properly. I wish I had one non- Lg appliance. I do have a toaster that not LG. Thank goodness

ComplaintsBoard
J
12:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics lg thrill, nitro class action

Our firm will be filing Class Actions against the mobile phone manufacturers noted below that installed, or allowed to be installed, Carrier IQ, a software that is used for violating privacy of consumers by tracking consumers without their knowledge or consent. Anyone that owns one or more of the mobile phones noted should contact our firm asap to discuss their legal rights. We shall be interviewing prospective clients to act as Class Representatives. There is no fee required to file the case and the court shall determine Class Representative fees if there is a resolution to the case.

In order for consumers to appreciate the extent of the serious tracking issues involved we have included a few posts concerning this matter:

Privacy Revolt!: Does Carrier IQ Record Text Messages and Emails?consumercal.blogspot.com/.../does-carrier-iq-record-text-messages.ht..
Dec 12, 2011 – "CarrierIQ cannot record SMS text bodies, web page contents, ... Privacy concerns arise when a list of URLs is stored on the device and ...

Senator Al Franken asks about Carrier IQ, the companies answer ...www.engadget.com/.../senator-al-franken-asks-about-carrier-iq-the- ..
Dec 17, 2011 – Two weeks ago, smack-dab in the middle of the CarrierIQ saga, Senator Al Franken pounded his fist on the table and demanded answers.

Franken Still 'Troubled' by Carrier IQ Despite Company Responses ...www.pcmag.com/article2/0, 2817, 2397732, 00.asp
Dec 16, 2011 – Sen. Al Franken this week said he is still "very troubled" by the technology deployed by Carrier IQ despite the fact that the company—as well as ...

Our firm has already filed two class actions against HTC and Samsung regarding this matter. Here is a list of additional mobile phones that our firm will be filing new class actions:

MOTOROLA:
Motorola Atrix 2
Titanium
Admiral
Motorola Bravo

PANTECH:
Pantech Pursuit II
Pantech Breeze 3
Pantech P5000 (Link 2)
Pantech Pocket

SIERRA WIRELESS:
Sierra Wireless Shockwave

LG:
LG Thrill
LG Nitro

ZTE:
ZTE Avail
ZTE Z331

SEMC:
SEMC Xperia Play

SANYO

NOVATEL

PALMONE

HUAWEI

KYOCERA

AUDIOVOX

FRANKLIN

BLACKBERRY:
Bold 9900
Curve 9360
Torch 2 9810

Thanks,
Atty Joe Malley
Dallas Texas
[protected]
[protected]@gmail.com

Read full review of LG Electronics
Hide full review
ComplaintsBoard
M
7:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics tv screen showin green colours n service center at rawalpindi is not attending the complaint

My LG TV 21" purchased in April 2011 was showing green color on both sides of the TV screen and also some times in the middle, It also shows black screen while switching on. I had sent the TV for repair on warranty to LG Service Center Rawalpindi (Mr Rizwan is the manager there). He kept on telling me that the Picture tube was faulty and is on way from abroad. After about 3 months, i got the TV back and Mr Rizwan told me that he had replaced the picture tube. But the TV came without any change in status. i.e the TV was showing black waves while switching on and is showing same green and sometimes others colors on screen. The man took 3 months and sent the TV back without any rectification of the problem. it shows the quality of services provided by LG in Pakistan.
I may be contacted on my e-mail "[protected]@yahoo.com"

Read full review of LG Electronics and 1 comment
Update by M. Azhar
Jan 19, 2012 4:33 pm EST

i posted the complaint on this site on 09 Jan 12, moreover i registered a complaint on support@lge.com.pk on 11 Jan 12 but i got no response. neither from any rep from Pakistan nor from any customer care representative of LG international. so they just sell their products and then forget about their customers. thank u LG people

Hide full review
1 comment
Add a comment
I
I
ikme
, AE
Jan 28, 2012 12:18 pm EST

agree, these people are [censored]

ComplaintsBoard
I
6:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics customer service

We bought 47LW6500 TV from LG from Amazon on Sep 5, 2011. We were pleased with the product actually. On Dec 18, 2011 around 7 pm, it started to display grey, white and black stripes. We called LG the very next day and the service man from LG authorized center Unique- came to our house (we had to excuse ourselves from going to office to attend to the service tech visit)
He asked us to switch on the TV and didn’t even tough the TV and left saying we need to wait for 2-3 weeks for the main board part from LG to arrive. And on Dec 30, he came back (again we had to excuse our self from work) and changed the main board and didn’t say anything but when we enquired he said that I need to wait for another 2-3 weeks because this time he needs to order display/panel.
We said we already spent a humiliating/frustrating Christmas without TV with family and friends and New Year we don’t want to have bad taste of LG again.
He said he can’t do anything and the only favor he could do was to order the part. [No overnight shipping or anything - again 2 or 3 weeks]

We called customer service and spoke to them and the response was terrible and poor. No apology and no concern and didn’t even care. I did chat with customer service representative and the response and tone had been same and was no way helpful. I contacted Amazon and the response and reply was totally contrasted. First they offered some credit for causing discomfort to me with broken TV. And the customer service was humble, responsive and informative. But since this TV was broken after 3 months and was within 1 year manufacture warranty, they said they can only refund 80% for the TV, glasses and the extended warranty service we had bought. And Amazon offered to send the shipping label and pickup for the same.

And then on Jan 6 we spoke to Amber Mireles. This was the worst and humiliating and disrespectful and inhuman conversation we had ever had in our life. All we asked was we cant stay home to engage service technician every time who wouldn’t even do proper diagnosis, but just by trial and error order parts which takes 2 weeks to arrive for every single attempt, so the Monday visit on Jan 9th is the last one and after which we asked for replacement.

She responded in a very rude tone that she won’t do that, though she being the top level manager or last level manager any customer can talk to, she won’t give commitment, and we have to either let the service technician make infinite number of calls to diagnose the problem and without deadline or settle with broken TV. When we said we pay Comcast 60$ per month and already we lost almost a month and this is unacceptable and we didn’t pay 1300 for a TV from a reputed company like LG to have it broken within 4 months and with sort of response and reply.
She again said she doesn’t need to give commitment or promise any service because it is LG's discretion to find the product unfixable and also deny replacement even if it fails and or broken within warranty period and service calls extend for a year or more than years. She said staying home loosing pay or paying for Comcast indefinitely is none of LG's concern and not covered in LG's policy.

She slammed the phone asking us to handle further with lawyer because she is last level person any customer can reach or talk to and she had done her job of explaining LG warranty and policy. I didn’t call customer service to have me read out the policy from the paper. I could have read it myself from the paper. I didn’t ask for supervisor, to be humiliated and treated like dirt. I am customer who bought a brand-new product from LG which broke within 4 months of purchase and even after 3 service visits the problem still remains.

And during our previous call, the customer service representative said that we shall be given a replacement if the problem isn’t fixed in three service visits. This time, Amber said I had heard wrong or misunderstood incorrectly and there is no such policy and the options only available as per policy or to either be stuck with broken TV or wait till it fixed without deadline and date and engage every single trial-and-error-diagnosis by LG technicians and without any guarantee for replacement.

I really don’t understand, how a retail store clerk maintains decency and decorum and handles customer's dissatisfaction and the trouble, and has rights to make customer happy whereas in a world-class company like Lucky-Goldstar customer service top-level manager doesn't have ethics or decorum to have a decent conversation with a customer who bought a brand-new product which failed miserably within 4 months and is stuck with utmost discomfort and had to spend holidays with humiliation and a broken TV with family and friends. I can’t imagine the customers with LG air conditioners and other cooking appliances who had to wait for indefinite time with broken appliances for years when the incompetent technicians make numerous visits to declare it beyond repair.

I hope you can understand the frustration and this unfortunate incident. We totally agree and understand that any product or service can fail anytime and it can’t be expected to work 100% percentage but I guess every customer deserves to have their voice, discomfort heard and responded in a more professional way and be compensated for the trouble. No customer deserves to be treated badly for the choice of product they had made, and treated badly by the same choice they had made.

I am a totally dissatisfied, mistreated customer. I am pursuing my options with the legal department for the pain we had go through and the depressing emotional weekend I had spend because of the ill-treatment from the customer service of LG.

Read full review of LG Electronics
Hide full review
ComplaintsBoard
R
6:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics services not provided against amc

With reference to annual maintenance order no. [protected], amc invoice no. arssajaijai110/3200 dated 27 oct 2010, for 42"t. v. model no. 42pc1rr. atr we have loogged our complaint 15 days back regarding line apearing on screen.
Unfortunately till date no solution is provided to us against our complaint. one company person has visit our home and carried one copy of amc with him. but no one return to bck to give solution for complaint.
This is serious matter because we have paid money for maintenance contract and are sufferiing for maintenance.
Now company says they do not have the spare parts so they are offering aprox 25000 rupees against the product. they says your product value was as per dop [protected] as it was manufactured in nov-2006 and dealer price was rs, 57895/ at that time.
But I have proof of invoice worth rs. 85000/- they are valuing only 25000 rs. after the depreciation and asume 57895/-.
First question if they were not having spare parts why they sold the amc and their assumed price shows that they want to cheat the customer while every electronic company know 42" hd ready t. v (80 gb inbuilt hard disk) tv price three years before is totally lie. not possible of availablity in this price.
So I want to help to resolve the issue.

Read full review of LG Electronics
Hide full review
ComplaintsBoard
R
5:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics no service given during the amc

With reference to annual maintenance order no. [protected], amc invoice no. arssajaijai110/3200 dated 27 oct 2010, for 42"t. v. model no. 42pc1rr. atr we have logged our complaint 15 days back regarding line appearing on screen.

Unfortunately till date no solution is provided to us against our complaint. one company person has visit our home and carried one copy of amc with him. but no one return to back to give solution for complaint.

this is serious matter because we have paid money for maintenance contract and are suffering for maintenance
Now company is says they do not have spare parts due to unavailability of parts they are offering to pay approx 25000 rupees against my 85000 worth 42" t. v. also having invoice of t. v.. but unfortunately as per their mail they says this t. v. price was only 55000 approx on that time while every person and company knows three years back 42" hd ready t. v. with 80gb inbuilt hard disk was not at all available at this price in the market I have a valid authorised lg dealer invoice proof of price worth rs.85000/- but question is that I have purchased amc to avoid uninterrupted services why company sold the amc if they do not have the spare parts. now they are assuming low price its shows that they want to cheat the customer. from [protected]@yahoo.com, +[protected], jaipur (rajasthan) india

Read full review of LG Electronics
Hide full review
ComplaintsBoard
K
10:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LG Electronics refrigerator fuse

I posted a complaint about my LG refrigerator model # LFC23760SB on 12/5/2011, the faulty fuse requiring the replacement of the whole control board. Since this is the second time in 3 1/2 years that this has happened I wasn't about to give LG $200 for a new control board just because they soldered the fuse in place. My solution: Unplug the refrigerator and then unplug the control board and gently remove it from the back of the refrigerator and then take it to an experienced electronics business that does repairs (needs to be experienced in soldering) and have them replace the fuse bracket with a bracket that you can replace the fuse when needed. Cost to me $40 labor & $5 parts which included 4 extra fuses. I used Bentronics in Redding, CA (bentronics.com)
(Fuse: part # F3015 and Bracket: part # FH554) The bracket needs to be slightly modified (trimmed) to fit securely. My refrigerator is working great.

Read full review of LG Electronics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
12:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LG Electronics faulty control board and fuse

I purchased a LG Refrigerator Model # LFC23760SB in June 28, 2008 on June 6, 2010 it died totally. An LG approved service repairman diagnosed it as a blown fuse which could not be replaced since it is soldered in place so the whole control board needed to be replaced (a $200 part). He suggested that I contact LG and see if they would replace it. After many calls and raised voices they agreed but I had to use a different service center so I was out $75 for the first service call and $44 for the express shipping of the part. The day before Thanksgiving it died again - less than 18 months. I'm going to contact a computer repair shop and see if they can solder in a new fuse. A Sears site 'expert' said the whole board needs to be replaced. Why? Why can LG redesign the board so the fuse can be replaced?

Read full review of LG Electronics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
7:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LG Electronics amc not done in time

I have taken HLP( Happy Living Promise) assured maintenance service for my Washing Machine & Room AC from your local service center M/S Globe Enterprises, Hanuman Market, Renukoot, Sonebhadra, UP Phone no: [protected] on 08/03/2010, but till now no one has visited for preventive maintenance checks. I've contacted the local center on phone for the minor problem. But they not responded.
My HLP No: JL 12745 & 12717.
Urgent action to be taken

Read full review of LG Electronics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
10:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LG Electronics repeated complaints

Dear sir,
I purchased a new LG 221"colour TV set Model No. is 21FA2RG S.No. is 009NLVE096735 from "PANKAJ REFRIGERATION A-BLOCK SHILPI PLAZA, PRAKASH CHOWK, REWA (M.P.) Dated-12/12/2010 . In the last 12 months the TV has been rectified 7 times and the validity is going to expire in tne next 15 days time and it has again gone out of order. As my TV is giving repeated problems it is requested to change my tv set.

Read full review of LG Electronics
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
5:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics machine breaks down

We spent a lot of money buying what is more or less LG's top of the line washing machine / dryer. It took over a year to pay off and we were only able to do that by putting extra bits of money here and there to do so. It has broken down numerous times and most recently had a pump burn out and a hose split in two. This was six days before the warranty ran out. The only response from a "manager" from LG was that they would consider extending the warranty by one month. The fact that it went so close to the end of the warranty and that they will only extend the warranty by one month clearly indicates that LG design their products to expire as close to the warranty as possible. A company that believes in their product would happily replace or significantly extend the warranty. But their actions make it very clear that they know what the expected lifespan of their products is and that essentially it is heap of junk.

Read full review of LG Electronics
Hide full review
ComplaintsBoard
A
2:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics poor quality and performance of product

i have purchase LG refrigerator model GL-278 UTS.DPTZEBN serial no 002LPQN001404 on 08 Jul 2010. In a duration of 17 months refrigerator coil is defective. on further investigation with Service engineer it came to light that he has repaired 01 more fridge of same series 02 days back for similar defect. it was evident that the defect is due to poor quality of spares fitted. when it was intimated to LG regional Officer Mr Jagsish, ASM mangalore. he intimates that it is not company liability. it is also notices that company is not only providing sub standard items but also creating in convince to the customers for early repairs. The job associated was much more then just changing the coil. If the defect is due to company supplied spares expense should be borne by company. Request investigate and reply at the earliest. Mr Arvind K Tyagi Mob No [protected].

Read full review of LG Electronics and 1 comment
Hide full review
1 comment
Add a comment
A
A
alt01
Calgary, CA
Mar 12, 2013 7:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Purchased an LG French Door Model LMX28994ST, within a week the ice machine broke down, a day after that the freezer stopped working. It started making loud noises a few days after being delivered and progressively got worse.LG has said they will have someone here in 8 days. I have been complaining since day 2 and this is the best they can do? Trying to get LG to exchange it but nothing but lip service to date.Nice fridge but but i would not purchase another LG product.

ComplaintsBoard
P
6:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics osd lock

OSD Lock - A divider line is appearing in the middle of the screen showing different colours in either side of it.

Read full review of LG Electronics
Hide full review
ComplaintsBoard
V
8:12 pm EDT

LG Electronics warn your friends and family

After having the same experience as other people have had with lg, i have decided to warn everyone i know not to buy lg products. if you do, be warned. if your lg product quits working, the customer service is horrible. we bought a dvd player/recorder/vhs. it stopped playing dvd's after just a few movies. we called lg customer service and it has been nothing but frustration ever since. they say they will call back and don't, they say they will send out shipping labels, and they did, but for a company that doesn't service this area.

When we called back to tell them that the shipping company doesn't service this area they said they would call us back. they didn't. i called them back.they told us they will send out a label for a different shipping company. the label did not come. after we called back numerous times they said they would send out a label . this has been going on for 2 months now.

I called them yesterday they said they would return my call. since they didn't return the call, i called them again and got a different person. after i told him about the shipping company he hooked me up, on the phone, with the same company! i called back and got a different person, who said they would call me back. they didn't. so today i called again. they said they would send a label.

We still don't have a label but they say it should be here fri. even if it comes and we send the unit back, will it work when we get it back? we'll find out. otherwise we are out almost $300.00 buy lg at your own risk. warn your friends and family.

Read full review of LG Electronics and 2 comments
Hide full review
2 comments
Add a comment
Valerie
Valerie
, US
Oct 28, 2008 11:30 am EDT

I own 4ea. of the LRM-519 DVD/DVR recorders. S/N 509KVVR502471 S/N 509KVLZ503488 S/N 509KVTD500561 S/N 509KVAX501096 I have spent over $200 having each of these units service checked at local LG repair centers only to discover the identical problem with each unit. Each unit has an issue with the power supply/main board and LG does not support this repair with replacement parts. This issue appears to be a LG design flaw and I expect LG to repair these units or provide replacements.

D
D
Denver Lisa
Denver, US
Jul 28, 2014 1:11 pm EDT

My LG refrigerator, still under warranty, stopped cooling on 7/25/14. LG service set up an appointment for 7/28. I called the local service company to confirm the appointment on 7/28 and the company told me that LG should never have made that appointment and that they are not available until next week. It's a problem when a local LG subcontractor tells me that LG should never have done something; it makes me question LG’s ability.
I contacted LG service immediately after this call and got a CSR, "Steve". He did not apologize for the situation. I reiterated that I need an appointment today. "Steve" told me that another local service company will call me today to set up an appointment and would not share information on how to escalate the issue. He would not provide a tracking number, he would not provide a name or number to escalate the issue. I asked which call center he was working out of, he wouldn't answer that. Look, it is clear that this guy is not named "Steve" and is outsourced overseas by his accent; I don't care about this, but the fact that they can't provide any information for me to track my warranty issue is suspect and frustrating.

After talking to "Steve", who assured me someone will call me to set up an appointment, no one called me to set up another appointment so I called LG a third time. I filed a complaint with the 3rd CSR through what he called a VOC and he did not provide way to track the VOC. There is no accountability at LG.
The funny thing is that in the LG computer system, the second CSR who identified himself as "Steve" to me was named "Dave" in the computer system; the third CSR looked the information up and said I talked to "Dave". I even addressed him as "Steve" several times and he never corrected me. This is the process that I had to go through to simply set up an appointment for service. I am interested to see what battle awaits me for them to honor the warranty on my less than 1 year old fridge. Don't buy LG!

LG Electronics In-depth Review

Product Range: LG Electronics offers a wide range of products including televisions, smartphones, home appliances, and audio equipment. The variety and quality of their products are commendable, with options to suit different needs and budgets. In comparison to competitors, LG Electronics stands out with its diverse product range.

Quality and Performance: LG Electronics' products are known for their overall quality and performance. Customer reviews and ratings reflect high levels of satisfaction, indicating that the company consistently delivers reliable and efficient products. When compared to industry standards and competitors' offerings, LG Electronics' products meet or exceed expectations.

Innovation and Technology: LG Electronics demonstrates a strong commitment to innovation and technological advancements. Their latest product features and technologies showcase their ability to stay ahead in the market. From cutting-edge displays to smart home integration, LG Electronics continues to impress with its innovative offerings.

Customer Service and Support: LG Electronics provides excellent customer service and support through various channels such as phone, email, and live chat. The company is responsive and effective in resolving customer issues, ensuring a positive experience. Customer feedback regarding the quality of customer service is generally positive.

Pricing and Value for Money: LG Electronics' pricing strategy aligns well with the quality and features of its products. In comparison to competitors, LG Electronics offers good value for money. The company occasionally provides discounts, promotions, and warranty options, further enhancing the overall value for customers.

Sustainability and Corporate Social Responsibility: LG Electronics demonstrates a strong commitment to sustainability and environmental responsibility. They actively work towards reducing their carbon footprint and promoting eco-friendly practices. Additionally, LG Electronics is involved in social causes and community development, showcasing their dedication to corporate social responsibility.

Reputation and Trustworthiness: LG Electronics has a solid reputation in the industry and among customers. The company has a track record of delivering reliable products and services, earning the trust of consumers. While there have been some controversies or legal issues associated with LG Electronics, they have taken steps to address and rectify them.

User Experience and Website: LG Electronics' website is well-designed, user-friendly, and offers a seamless experience. The navigation is intuitive, making it easy to find desired products and information. The website's functionality, including product search and purchasing process, is smooth and efficient. Helpful resources such as product manuals and customer support information are readily available.

Overall Rating and Recommendation: Based on the evaluation of LG Electronics in the above categories, the company deserves a high overall rating. Their extensive product range, quality and performance, innovation, customer service, pricing, sustainability efforts, reputation, and user-friendly website contribute to their positive image. We highly recommend LG Electronics to potential customers looking for reliable and technologically advanced products.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

LG Electronics contacts

Phone numbers

8800 200 7676 1800 315 9999 More phone numbers

Website

www.lg.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with LG Electronics?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LG Electronics Customer Service. Initial LG Electronics complaints should be directed to their team directly. You can find contact details for LG Electronics above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about LG Electronics. Discuss the issues you have had with LG Electronics and work with their customer service team to find a resolution.