Complaint Rating:

1. Refrigerator delivered with a fork lift fork hole in the door, rescheduled for delivery of another refrigerator another day.

2. Cabinet top installers improperly lifted the range and sprang the top, rescheduled for new stove delivery on another day.

3. Dishwasher had to be reinstalled not seated fully into cabinets when originally installed, another day.

4. Counter tops not cut for sink as contracted for.

5. Sink originally installed with no trap for one side of the sink, rescheduled for another installer to correct on another day. Larry Switts has the pictures.

6. Faucet reinstallation scheduled for another day. Unfortunately the person doing the work did not tighten the dishwasher drain hose to the disposal, he had taken the hose off to gain access to the faucet, so when we did dishes that evening we poured a water into the cabinets and out onto the floor. Have pictures if you want them.

Between the wife and I we have now used 5 vacation days beyond the days required for the original installs.

The kitchen upgrade with Bray and Scarf has been a disaster. I think reimbursement of the installation charges are in order or at least reimbursement for vacation days used for correction of problems.

Bray and Scarf, Frederick Maryland.