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CB Computer and Video Games KingsIsle Entertainment child made charges and they refuse to put money back in parents account
KingsIsle Entertainment

KingsIsle Entertainment review: child made charges and they refuse to put money back in parents account 42

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8:33 pm EDT
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daughter took bank card and used it. she is 10. wizard 101 is refusing to put money back in my account saying no refund they said information from card is supposed to be verification of age. My lawyer (my friend) has said that they cannot legally do this. That the agreement was made with a 10 year old who cannot be held responsible legally and that they had no contract with the adult. The adult did not give the child permission to be on the site or permission to use card. The 10 year old lied this is true but you cannot hold them accountable because of age and as soon as I notified them that the child was underaged that they should have closed the account as requested and given the money back that was not authorized. I really thought about letting this go but since they are forcing me to go through my bank which means I will have to get another bank card and report this one as having unauthorized uses and that it will take about 3 weeks for me to get another bank card I am thinking about starting a class action suite and will be searching the complaint sites for people who would like to be a part of the case. I am actually just interested in parents whose young children took their card without permission. Wizard 101 likes to say that it is the parent's fault but obviously they aren't a parent who is working, keeping a house clean, in addition to bringing home work and working most of the night at their job to make ends meet. It is impossible to watch your children 24 hours a day. I thought I had all the sites like theirs blocked obviously i didnt. I am going to give them one more chance to remedy this if they do not I will be searching all the complaint sites and leaving my email address so that parents in the same circumstance can go in with me on a class action. They cannot hold a child to any contract whether the child lied or not. once notified that the charge was not authorized by an adult and that the child is way below the legal liability age of 18. They cannot hold an adult to a contract that they had no knowledge of and have brought to their attention. They can keep going back to the terms of their contracts all they want...if the contract was not entered to by a knowing adult it cannot be enforced.

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Jeff Pe
, US
Nov 09, 2010 4:33 pm EST

I had a similar problem with wizards101. Child used for 1 charge which I agreed to but somehow wizards stored the CC and apparently it was used to make about 10 more charges. I asked them for an explanation of the charges which they never provided. They did send me a transaction log of in game activity and claimed everything came from a single IP address. However I know some of the in game activity could not have occurred from my house as my child was at school and couldn't have gotten home to play the game on the days/times in question. They have refused to reverse the transactions.

Wizards101 is very shady

M
M
Macadotious
Louisvil, US
Oct 29, 2010 12:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Angela,

We had the same thing happen. What a disappointment. Please let me know if you get anywhere with this. We are out over a thousand dollars.

Thanks,

M

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