JustAnswer
reviews and complaints

Incompetence prevents this company from achieving their potential so I'm hoping that they will use this rant to improve and become a useful service. First, it would help if they were more honest, direct, easier to understand and did not try to trick people into signing up for the monthly service as well. Their web pages are confusing and or tricky (you can easily sign up for the monthly service without realizing it as many on this board have complained about) One number for customer service was wrong but I found another that worked. Whew! Customer service is one of those third world places where everything is scripted so it was difficult to get a message across, especially when one is already frustrated. But I should note that as of this moment, it seems they were able to straighten everything out and cancel the question/charge so a little grousing about CS's ritual does not indicate a serious breach of their responsibility. Folks in North America calling in the afternoon should understand the person they reach is working the graveyard shift! Try calling in the evening and you get much brighter service.

One area they could be honest about is whether or not legal questions are answered by lawyers (as they seem to suggest) or paralegals. One wonders why a full fledged lawyer would waste valuable time trying to make 30 bucks. I doubt they do. But I can see paralegals being interested. I would still have gladly paid the C$44 for a paralegal opinion (on Right-of-Way question) so why wouldn't they just say so.

Well, I hope this little rant helps both JustAnswers.com and potential customers avoid unnecessary pitfalls. The service is potentially valuable for both parties and shouldn't be spoiled by glitches, misunderstandings or whatever. If there's any problem with the cancellation/refund, I'll add a comment below or edit this entry. GLTA

I used this service on one occassion 16/12/2011 and have had my credit card debited on two occassions. I was debited $18 on 16/12/2011 and now again $28 on 16/01/2012. I no longer require these services and wish to be credited for money that was debited for no reason...

This company is a classic Internet scam that pretends to offer expert advice on dozens of topics for a small one-time fee. The company then coverts the customer's credit card access to a monthly "subscription" and bills the credit card every month.
The "customer service" links are designed not to work. The "contact us" link is a fake. The "experts" are often wrong or are simply phonies.
There are hundreds of complaints on the Internet about justanswers.com
This is one of the most blatant and cleverly-designed scams on the Internet.

I paid £28 as a one off payment but every month they take £28 out of the account. I now request that you cancel this payment immediately [protected]

I consulted justanswer *lawyers in october about a copyright matter in connection with a book I was writing. Their representative answered my question. I was satisfied with the answer. I paid the & pound;4.00 *promo fee and an extra & pound;1.00 because I was satisfied with the service. On october 10th & pound;21.00 was taken from my bank account. A further & pound;22.00 was taken on 14th october, followed by another & pound;4.00 on october 18th, & pound;22.00 on november 15th and I have just discovered another & pound;22.00 was taken yesterday. I don't know what can be done about this. I have tried to find out why I am being charged this amount every month but I have not had any replies to my emails. I am now getting in touch with my bank to see if I can stop the payments. I suffer from multiple sclerosis which confines me to my home, especially at this time of year. I live on disability benefits of less than & pound;800 per month. I really cannot afford to lose this money. I think it is disgusting that these people are allowed to get away with this kind of scam and, judging by the number of complaints i've read on here, i'm not the only one.

I asked a question about forwarding existing mail from an old email account to a new one. From the answer that was given to me, the "expert" assigned to me spent no longer than 10 seconds on a google search literally copying and pasting what he found into his response. This information did not answer my question. It was clear from his response that he didn't spend any more time on the google search than he did reading my question. The expert, who's username is "dimmusacio, " ended our correspondence accusing me of not clarify the fact that I wanted to transfer existing mail rather than new mail even though the first sentence of my question began with "I'm having trouble forwarding existing messages from a gmail account..." Mr. dimmusacio certainly lived up to his name. He turned out to be quite dim indeed. Justanswer.com then charged my credit card before I had accepted the answer. I definitely would not recommend justanswer.com to anyone interested in solving problems. However, the customer service representative from justanswer.com that I spoke with regarding a refund was very pleasant, polite, and wonderful to speak with.

I was led to believe that I was charged $38.00, a one time fee for the month
of October. They would answer any legal questions pertaining to the original problem. I deposited my money from my paycheck today & there is a debit pending for $38.00 which did not authorize! I will be contacting a lot of people about this because I do not have an extra $38.00 plus the overdraft fees this will cost me!

On the 25th September I had a problem with my webcam on my Toshiba laptap while I was talking to my daughter on skype. The laptop was only bought 3 weeks earlier. I went onto the Toshiba helpline website and was transferred to the Justanswer website. I registered my request for help and explained what I was looking for help with; I had a reply to say an expert was waiting to answer my request and was asked to pay £17 by way of credit or debit card and it would be deducted if the answer I received was helpful, as I needed to know how to put my webcam right I agreed. When I came to pay I had a red note saying that my payment had not been accepted and try again, which I did, this time they asked for £28, again when I came to pay I had a red note saying that my payment had not been accepted and try again, I decided not to try again and closed down the internet. Today 4th October, I received my bank statement and lo and behold Justanswer have deducted my 2 payments of £17 and £28 but I have not received an answer from them nor did I go through any authorisation of my payment. Toshiba should be ashamed of themselves for redirecting their helpline website to Just answer. I now have to find out how I can receive a refund of the £55 - that will be fun - Toshiba complaints here I come. The only expertise Justanswer has is taking money!

I received medical advise from this company with my agreement to pay $25.00. They placed a charge on my credit card for$50.00. I have sent them three e-mails about this over charge and ask them to refund my account for the $25.00. I have given them 24 hours to respond to my complaint. They will not contact me about this over charge. I have also been in contact with my credit card company. It takes many weeks to complete this process. I would suggest not using this company that uses unfair prac. with your credit card.

On 24/08/2011, you charged me £42. I have since cancelled all further requests for assistance from justanswer. Please take the following action:

1. Refund the £42, for which I received no assistance whatsoever.
2. Ensure that your records show that I have cancelled all further contact with justanswer.
3. Confirm, that the above 2 requests have been actioned, in writing, asap.

Thank you for your assistance in this matter.

J. O. Walsh

Wanted to research strange smell from my new Chevy Traverse. Just Answer indicated "unlimited" inquiries for only $18.00. Well I only wanted the one question answered. Did get one a week or two later. But it was worthless. Worse yet, I noticed monthly credit card invoicing of $18 per month after 3 months had gone by. I dare you to find a phone number on their website. But here it is [protected]. I was transferred to someone in India who promised me a refund of this month's credit card billing. I'll wait and see. No where did they ever reveal that if you signed up that you'd be automatically billed monthly. 1) Misleading use of Credit card 2.) Useless answers.

I had recently purchased a uniden home phone with 2 additional wireless handsets. One of the hand sets did not work when I tried to register it to the base. The retailer could not help and I could not return it to them because I was informed that although I had purchased it only two weeks earlier it was my responsibility to return it to the manufacturer for repair. I thought that I could get an answer from the JUSTANSWER site. I read the terms and conditions and it briefly stated that they had experts in every category that could answer any question. My understanding was that you asked a question and it would be directed to an expert in that field. This expert charged a fee for providing an answer. An answer would be provided within a set period and if your answer was not satisfactory, then you did not have to pay the fee. After about a week I still had not received an answer to my question. I was surprised to note on my bank statement for that month I was charged a fee of $18.00. I re-entered the site and told them about my situation. I also filled in the unsubscribe link on the web address page. I have tried twice since and they are still withdrawing a monthly fee of $18.00. I cannot get them to cease withdrawing money from my account even when I told them that the service provided was terrible.

Having contacted this company to diagnose a dishwasher problem they finally stated I needed a new electronic control panel after having me try several suggested remedies. Today I received my credit card bill with $85.00 charges. The part cost $106.52 which I installed myself. Bottom line: They charge you for each suggested remedy even if they don't solve your problem. This is a rip-off as I could have had a technician come to my home and install the part for less money. DO NOT use this service unless you don't mind having excessive charges with no positive results. NEVER AGAIN!

Aug. 17, 2011

Dear Sir/ Madam:
I would want to ask your help about this internet site justanswer.com Today, I searched for expert/veterinarians because I wanted to ask a question to a vet re: my dog 's diarrhea. Internet site displayed just answer.com and they said they have legal experts who are veterinarians.They told me to give my question but before they can answer my question, I have to make a deposit and pay thru my credit card. They asked for my credit card no. which i gave them.

They made charges to my credit card no. and they got all my information, which included my credit card no.. Inspite of the money i paid them thru my credit card, they never answered my question.

In the site was a photo of a chubby lady by the name of joan, holding a dog, who claims that she is a vet tech. she said she will answer the question but she never did. I need your help because I know this is a scam. They steal people's money thru credit cards and they stole my identity too. (IDENTITY THEFT)

PLEASE HELP ME AND PUNISH THIS PERSON/S.! There have been numerous complaints about this site! please lock them behind bars. They stole my identity and they fooled lots of people.
Please help us all. I told them that I will expose them to the media.!
I asked them for a refund but then they locked me out of site!please help!

Please help!
thank you.
Sincerely,
Ms. Colvil

Took my car to a dealership (Ford, Lincoln). They could not find the solution. Instead of taking the car to another dealership and spending more money I decided to ask an expert for advice on justanswer.com for $18. They say if you are not satisfied with the experts advice they will not charge you. They requested me to rate the experts advice. Guess what...I never received any advice from any expert. Insult to injury they charged me $18. Don't even get a glimmer of an idea to use this web site for expert advice, you will only get scammed just like I did.

I landed on the website for a pet question. The site offered a free trial. Just ask a question. If you like the results to can continue with a monthly subscription or pay as you go. I decided if I liked the results I would go with the month subscription. I posted my question. Didn't get a response. Finally more than a day later received an email I could go find my answer. It wasn't an answer it was requesting more information from me. I never received an answer and asked that my free trial be ended immediately. They charged me for asking a lawyer a question and for a months subscription. I received neither and never wanted an answer from a lawyer.

This site is very slow (I waited 7 hours and still didn't get an answer and their agent on the phone didnt flinch or offer to get it answer just automatically refunded). I have had so many problems with this company: not getting responses to emails, rude experts, glitches in the website. I do not recommend the site.

I made an application to get an answer for a fault in the roxio vhs to dvd software my credit card was debited $46.00. I did not receive an answer and request a full refund.
Derrick somerfield e-mail [protected]@netconnect.com. Au