JustAnswer
reviews and complaints

I am steaming about my dealing with this site. Had a question regarding TV. After submitting my credit card info x3 which they say was rejected by their processor, I called them and found out my info had been accepted and charged $25 without my permission! After talking more,
the more they hem-hawed around, denying a charge and
NEVER ANSWERED ANY QUESTION! What a scam! Don't GO THERE!

i agree with what i read here its seems like a scam i have asked for a refund its been 12 hours since i posted my question and i am still waiting for a reply

Anytime you use a credit card for any type of authorization your funds can be held for a few days. It is common for gas/petrol stations to authorize and hold funds from your card for more than the purchase to make sure the funds are available.

I've used them and it was great. $18 answer saved me $60.

Brian from Missouri USA

just now it happened to me while i was looking up information on speakers and a porn pop up came up and wouldn't let me backup or close the browser, so i had to force quit, even worse it happened right in front of my Mormon grandparents!

I am the same person I understand what your talking about

Hi, A few minutes ago the weather was awful at the location I am at and we had a black out. Sorry about the delay. A few days ago I was in a website like that looking for information and answers. To get it you had to pay. Its almost horrible.

obviously the above comment is FROM justanswer. The BBB reports 318 complaints against Justanswer. Recently they sent me an email saying they were sending a partial refund to me, at a Just answer account. I wont be satisfied until they send it to Paypal, which, incidentaly is a lot easier to talk to than your credit card company.

Customer Complaint History for JustAnswer Corporation
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 318 complaints about JustAnswer Corporation in the last 36 months, our standard reporting period. Of the total of 318 complaints closed in 36 months, 274 were closed in the last year.
These complaints concerned :
+ 14 regarding Advertising Issues
1 - Advertisement did not disclose all conditions required to take advantage of an offer
2 - Advertisement misrepresented a service
2 - Bait & switch advertisement
5 - False or unsubstantiated claims in advertisement
4 - None of the Above - Advertising Complaint Issue
+ 143 regarding Billing or Collection Issues
12 - Failure to correct billing errors
4 - Failure to substantiate charges
4 - Improper collection practices
13 - None of the Above - Credit, Billing or Collection Complaint Issue
28 - Unauthorized bank debits
82 - Unauthorized credit card charges
+ 5 regarding Contract Issues
3 - Failure to honor a contract or agreement
2 - Invalid or false contract
+ 27 regarding Customer Service Issues
17 - Failure to provide promised assistance or support for products or services
5 - Failure to respond to phone calls or written requests for assistance or support
5 - None of the Above - Customer Service Complaint Issue
+ 4 regarding Delivery Issues
1 - Non-delivery of products
3 - Non-delivery of services
+ 11 regarding Guarantee or Warranty Issues
7 - Failure to honor money-back guarantees
3 - Failure to honor service under the terms of warranties
1 - None of the Above - Guarantee or Warranty Complaint Issue
+ 5 regarding Product Issues
5 - None of the Above - Product Quality Complaint Issue
+ 66 regarding Refund or Exchange Issues
19 - Failure to honor promised refunds, exchanges, or credit
24 - Failure to honor refund, exchange or credit policies
23 - None of the Above - Refund or Exchange Complaint Issue
+ 21 regarding Sales Practice Issues
2 - None of the Above - Sales Complaint Issue
2 - Sales presentation did not disclose key conditions of the offer
1 - Sales presentation misrepresented the product
4 - Sales presentation misrepresented the service
1 - Sales presentation not consistent with the written agreement
11 - Sales presentation used dishonest sales practices
+ 22 regarding Service Issues

Many of these complaints were resolved, but business practices haven't changed. I'd bet, for every one person that has a complaint satisfied, 10 never get thier money back.

I asked a questions at Justanswer and they couldnt answer so all I did was click the help button and ask for a refund and I had my deposit back in less than 24hrs.

Since then I have asked a lot more questions and had a great experience with all of them.

No offence dude but if you did not read the instructions where it says you have to pay a refundable deposit then that is your own stupidity that you did not ask for it back

i sought help through just answer.computer with ryan H. and never received an answer as yet. once i had put in my credit card number, etc. i was ignored! Then i realized that i was stupid to have beieved him.

Contacted Just Answer this morning and after a frustrating 2 1/2 hr wait decided to ask for a refund of my $27. Unhappy they have my credit card details and wondering what to do.

It wasn't the expert that posted your names. Not even just answer. It was the person that mentioned them. Every question asked and every response given is searchable on line. I answered approximately 9000 questions while I was an expert for them. I received over 5000 accepts. I can bring up every one of them by searching: justanswer boat and (my screen name). I could find every question you asked by putting in justanswer (your name) so could you or anybody else. When you post things on the internet, there is no legal expectation of confidentiality. If this person slandard you, you need to go after him, not the people he told his story to. You should have no problem since you can show proof.

mike, justanswer has no customer service, don't bs people by pretending that they do.

JustAnswer has a policy against any personal info being used. The expert that answered the question should have asked JustAnswer to remove the info. Send an email to info@justanswer.com with the details.

I did not get the answer and I want a refund please.My criet card is visa [protected].I I Peter muscat.My Emile adress is Petermuscat2175@hotmail.com Can you send me a Emile message back to me thank you.

I had called requesting information to repair my DVD on the Panasonic TV. I was asked how much I would pay for the answer. I agreed with $28. There statement was that I would only be billed when I was satisified with their answer. I agreed, however, no one came on line to tell me anything. I waited for over one and a half hours for contact. I received none. On this months credit card billing, I see where they charged me with $28. So in reality, I got nothing for $28. I think that they should send in a negative charge for $28 to the credit card company. I have been unable to contact them by phone or email. I solicit your help please. Thank You.

I contacted this website when my female husky drank delsym, because they said they had "real" vets with "real" answers..
We asked them what to do blah blah blah and they told us common sence stuff (It was 9pm on a saturday and we have no vets open here on weekends) so we did not accept their answer. Next day, I had a charge from their site.. Fine, what ever... 1 month later, there it is again.. I called to ask why there was another charge, and they told me that I signed up for monthly info! I most certainly did not! That the rude man on the phone proceeded to tell me that if I wasn't expecting to be billed I never should have asked the question and when I referenced their section on no payment for not accepting the answer, he laughed! The only thing "real" about this site, is that it's a "real" scam!
He's refunding me my money, cancelling my "subscription" and I told him that if I see any thing else from them I am charging them with fraud, laughed and hung up on him. The nerve!

Hi, they are scam I asked 1question on 10/10/12 after reading reviews stupidly after I had submitted my question I then called customer service 4 times twice two ladys hungup one lady that I spoke to I asked her about complaints & abot money taken without permission & she said ' yes we will get more money out' and then hungup. This is a very nasty company. I'm just praying that I get my money back & thats the end of that. & once a guy who seemed like he was doing his job properly said that he has closed all of my account & that I should have my money back in 3 - 5 working days so wednesday 17th hopefully in my account & then i'll get my bank to block them from taking my money, it really scares me after reading other reviews I just want my money back & them to hopefully not takeing my money. I'll keep you posted if I get my money back.

I recently used this website to access medical advise and was chargedfor this service, which Was part of using the site.This week they sent me an email asking me to answer a quick survey about the service I received. When I replied and sent back their survey, they then accessed my bank ac again and took another $23 for answering their survey. What a scam! I have emailed them but don't think I'll receive an answer.It is sad to think that a service that has medical Practitioners working for them would do this. I always thought that doctors were ethical people but I have been proven wrong. So Sad

I contacted juastanswer due to a problem with transferring my emails from a notebook to a desktop computer. The answer worked satisfactory. And i approved payment $30 from my credit card.
Nowhere was there an indication that i was subscribing to a service or that i would be continuously be paying until doomsday
T h i s i s n o w what is happening every month. To question the situation at their web address i again have to make a payment.
I am a 63 year old man with no pension. I do not like to make such payments till i die.
If required i can foreward extracts from my creditcard account
Kobusco@wbs. Co. Za

I paid for an answer to a legal question but now find I am being billed again each month for unlimited service which I definately did NOT sign up for. They have continued to draw money from my bank account for several months. The only telephone number I can find is in the States, which is great if you are in the UK. The sign up does NOT say that the fee will be recurring. This is definately an unlawful scam.

I was seeking support for vista. I was asked what I would billing to pay for a solution. $14, $20, $30 . The deposit was required before any assistance was provided. After a few useless suggestions, I had the option to Accept the Answer to validate the charge. Their suggestion was useless, definetely not from an expert so I didnt accept the answer.

They still charged my card, but I called my bank who reversede the charge.

So fukkk them, their crooks. Do not use them

I asked a simple question about printer driver availability for my older printer and new Windows 7 computer. I got a smart reply that my (perfectly operating!) printer was old and that no drivers were available. That was it. I was offered a chance to pay the new low price of $7 for the response, after of course having had to put a higher amount in the "deposit" account. I was charge $16 in March, and then each subsequent month, $9 for 3 more months. A total of $43 has been charge to me, with no other contact with this company, no further questions, other than asking them how to get my money BACK form them. No response of course. My credit card company is disputing the charges for me, but I want my other $9 that was overcharged to me back as well!

I highly DO NOT RECOMMEND this company. Impossible to communicate with them.

JSF

I did not accept answer, but was billed anyway. My e mail from justanswer.com charged me 26 dollars but they tolk out 104 dollars.

I had a question about their fees. I got nothing but a robotic response. I read their "terms and conditions" the phrase "double charge" comes up more than once... Please read their fine print... Red flags!
Sidenote: plentyoffish.com as well as many other web sites directs you to go to this "help" (Justanswer) and pay them $30.00. Because they can't answer / respond to a simple question you submit on line—because they have no "customer service" worth a can of beans.

I used this service, and the answer I received was a simple answer that could be found anywhere for free so I did not accept the answer. However, they will not refund my money now even though their site specifically says that if you do not accept the answer that they will refund your money. This company is a major scam company, and they do not honor what they say on their website. Do not use this site, because they will take your money and you will get nothing in return!

On 10 / 18 / 10 i asked for help from aol re not being able to access my email address book. I was' sent " to a live person who charge my credit card $30 but they gave me advice that did not work. They told me to use outlook and i don't have outlook so the "formula" they gave me to correct my address book did not work! I was billed
Acct # 55432860287000747318361 cc#049379
Please credit my account!
Dottie dunn

I had an electrical question for a fellow that was a supposed "expert" in the electrical field..."craig" was the experts name... Beware of "craig"... He almost caused me to blow up a transformer I was wiring, by telling me how to wire it without even knowing what it really was... I saw another "expert" with much higher ratings jump all over the screen for it... I just wish I worked with the other expert before I had worked with "craig", because the other expert was right in the questions he began to ask, and this guy "craig" kept repeating the wrong answer... Big mistake. I use just answer frequently, and have no other complaints besides that... I figured it out myself, but next time I use just answer, I will be sure not to use "craig" — he has no clue... And I never expierienced that with just answer before this guy was on that site...

I asked a question on JustAnswer and was asked what amount I could pay - I hit the $15.00 and submitted my question - which the answer was what I already knew - so instead of accepting I replied and received a message that my question had been submitted to experts and I should receive an answer shortly - well I never did receive an answer but they took my $15.00 and overdrew my checking account and my bank charged me additional 36.00 for overdraft. They say the are issuing me a refund but the 36.00 is also their liability - do not use this service at all.. if you need questions answered call your local hospital who usually has an "Ask a Nurse" department---these people are preying on the sick and uninformed and should be put out of business. BEWARE

OK, at first they look legit and answer you back real fast so it seems like someone is actually there. I ask a fairly straight forward question which any "supposed" expert would be able to answer within 5 minutes. 5 minutes later... no response... 10 minutes later... no response... 15 minutes later... no response. SO then i started to get a little suspicious of this sight. One simple piece of advice that i wish i knew at the time JUST ###ING GOOGLE IT. the first two pages are hits talking about the ### this company pulls by repeatedly withdrawing funds from your account even in cases where the account has been canceled. and if that's not enough to shake the tree, there is no way to get in contact with anyone affiliated in any way with this site. Just empty "customer service" links and random dudes named "nick" and "adam" who show up on these forums to try and say that its a simple misunderstanding and the problem is real simple to fix just do this this and this and look at that you're account is gone right? WRONG. None of that ### works. I haven't found one legitimate person involved in this business. I already sent an email to some dummy address probably set up to deal with the mob of angry internet goers but i say its time we organize for some web justice. Anyone whose had a ### experience with this company post below. maybe we can make enough of a commotion to capture this [censored]bag's attention. Hope you see this. Mother ###er.

JustAnswer took $18.00 out of my Visa debit card account without authorization. They did not help me fix a problem with my Outlook Express 6. They incorrectly represented themselves as authorized Windows/Microsoft company representatives and promissed 100% satisfaction. They will not answer my many requests for a refund. In addition, it is impossible to find a phone number for them in order to lodge a complaint.

The make you give them a deposit to be escrowed which they say will not be used unless you are satisfied.

I will report them to my bank, the Better Business Bereau, and the Texas Attorney General's office. I will ask my bank to go after them and try to get my money back. I have a debit card issued by Chase Bank.

IT IS A SCAM! DO NOT DO BUSINESS WITH THEM.