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HSBC Holdings review: credit card ripoffs! 140

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Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It seems that Credit card companies are ripping the user of their cards. I constantly have to watch for their little tricks.

I have a Best Buy credit card handled through HSBC Retail Services, City of Industry, CA and Wilmington, DE. I made a purchase on March 15, 2007 and decided to take advantage of the 90 days same as cash feature. Their records show that I paid the full amount on May 11th, so I was well within the 90 days. It now appears that I will have to pay an additional $10. Why? Because I did not make a payment between March and May. Dana in Customer Services stated that I am required to make a payment, even though I fulfilled all of the other requirements. The ten dollars is a penalty fee for not making a timely payment. OUTRAGEOUS, SHOCKING, SHAMEFUL, UNPLEASANT, DESPICABLE, OFFENSIVE, AND CONTEMPTIBLE! If I pay in full before the 90 days is elapsed I should not have to pay any additional amount.

I fully intend to contact everyone I can think of to vociferously protest and inform them of this action. Their customer retention will drop by at least one due to this action.

140 comments
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Gulzar sidhu
Mississauga, CA
May 13, 2009 10:49 am EDT

I am getting emails mr.Edward Connor that i won a lottery for u.k.pouunds 850, 000.00
Kindly let me know if this news is true or a scam.
They sent me the copy of cheque also.

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Seline
, US
Jan 26, 2009 9:05 am EST

I had my GM Mastercard canceled... I thought! Then, I received fraudulent charges on the account that took 6 months for them to finally waive and close.

The fraudulent claims were waived, but interest was charged for the amount which was waived for the 6 months! Ludicrous! I called 'Customer Service' many many times only to be treated with disrespect by agents with foreign accents. Funny how one of the fraudulent charges was for a prepaid phonecard to India. The interest that I refuse to pay has been added as 'potentially negative' on my credit report.

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Valerie
, US
Jun 19, 2008 8:31 am EDT

Unbelievable - you pay your car note. You next to the last one after 7 years and they cash it and do not post. Then harass you constantly via telephone. People that do not speak English! What a farce! Go anywhere else for your auto loan - these people are a rip off!

Rude. Learn how to speak English when you call my home and make damned sure I owe money - as I had the bank cancelled check for these incompetents. American jobs going overseas to stupid people who cannot talk. This is what you get America - dumb, rude people who have zero social skills and apparently no accounting skills either. Go to your local American bank! Buy American everything! Wal-Mart too - a bunch of Chinese crap! Why are we feeding these people and not our own? Anti- Obama here! - change - yes, diaper head change!

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infoquest
East Moline, US
Mar 11, 2009 10:50 am EDT

I paid off my credit card balance with Younkers in Sept. 08 and HSBC services has been charging me a $30 a month late fee every month since. I have charged nothing since Sept. and I do not owe any late fees but despite phone calls and letters to the company I get no where.
When I called they were rude and I got the run around. Every month they add another late fee on top of the previous late fee and are charging interest on the late fees. Can they legally do this? This is also effecting my credit score. After seeing all the complaints about this company isn't there something we could do to them. They should be put out of business.

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Andrew
, US
Apr 07, 2009 11:09 am EDT

Due to the economic situation, sometime back I found myself with some rather delinquent credit cards, with one of those being a cincinnati reds credit card issued by HSBC (separate from my original HSBC account).

Unable to send full payment, I sent a token payment and informed them I would try if possible to send such payments until I was once again able to resume making regular payments. Needless to say, this was of course not satisfactory with the creditor.

I have exhausted every other possibility I could think of with the only other choice being bankruptcy. A choice I would rather not make however, current circumstances may leave me no other alternative.

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K Pugazhenthi
, IN
Aug 17, 2016 7:43 am EDT

Dear Sir/Madam,

I booked Movie tickets through "Big Cinemas" by 16/10/2009, while booking i got network error thrice at that time of after credit card payment, but that selected seat is avaialable after that error, after fourth time only i booked the ticket.

Now i recieved the Credit card statement of HSBC Bank, in that they will charged the error bookings (3 times - Rs 600 (200+200+200)) also. I spoke with HSBC Bank Credit card customer care, they told me to contact you thru this website.

Kindly credit the thrice the time charged amount(Rs 600.00) into my account (HSBC)

Details given below:

Name : K.Pugazhenthi
Mobile : [protected]
Mail ID : PugazhenthiK@LNTEBG.com

Creditcard statement is attached for your reference.
HSBC Credit card Number : [protected]

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VIRENDRA JHA
, IN
Aug 17, 2016 7:43 am EDT

I have been using HSBC Credit Card since jan2010 but i have not received any statement of bills since then . i have been making payments timely whatever amount informed by HSBC Customer care on phone. whenever i have queried regarding statement it has been replied that already being sent to you on your mail but i have not received any mail featuring credit card statement. please send the statement of last three months asap

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kat
,
Aug 17, 2016 7:43 am EDT

This isn't really a complain. I just saw these complains about HSBC. For all we know everyone is hit hard because of the economic turmoil happening in the U.S. Apparently, now's the great time to use it as an excuse and be all out with complaints and everything related to it.

I saw these complaints about statements that are not received (which usually takes 7-10 business days). You can got to the website found at the back of the card and there you can view the statement. Don't blame the company if the statement is not received because first, it is the cardmember's obligation to check also with customer service is they have the right billing address (coz there are SO MANY cases that the company has the right address but it's the postal service's fault). There's human error in case there is a mix up with the mail. So don't get upset and blame the company right away. If you already know that you should be receiving a bill, don't wait til collections dept. call. Coz if you know what your responsibilities are, you have to be pro-active about that then. Oh and if you know so well that you'll be relocating or transferring to a different address, it is a cardmember's responsibility to call the card company and have that address changed.

If your issue is about finance charge. Don't get upset right away if it jacks up to whatever %. A common mistake is the terms and conditions about a credit card is not really read by these cardmembers. For example, they'll apply for this so-called promo card with "0% interest".. that'll be the perfect card for you if you're ALWAYS on time with the payments. Because if you miss a payment even for "ONCE", it's going to be on default. In other words, the PROMO ENDS.

Argh! so annoying..

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sukhiextreme
Smethwick, GB
Aug 17, 2016 7:43 am EDT

This person says he is chairman of hsbc and gives will money to the relavive of abdel aziz, who died in plane crash.
Vincent cheng is the chairman of hsbc, the person who calls himself by the same name, i know he isn`t the chairman, first of all chairman doesn`t give their mobile no. to unknown people and documents to fill in and no office no. plus he telephone me says don`t tell hsbc bank we are doing this and then he says they don`t we are doing this.

So please aware if you get emails saying i`m vincent cheng chairman of hsbc, it`s a scam, this imposter will keep on asking for money till it doesn`t run out.

I have paid this ### £12, 000 GBP, he scammed big timer, this person is from Hong Kong.

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AJIT GUPTE
, IN
Aug 17, 2016 7:43 am EDT

I am holding HSBC credit card no. [protected].
I have not been receiving transaction statementsw for last two months.
I am making the payment based on the SMS received by you.

I would like to know the details for which I am making the payment.

Please send me the statements for these months.

And also please send me the statements regularly. For any delay in the payment in the absence of SMS from you, I will not be responsible for making any delayed payment charges.

A. L. Gupte,
6, Shrinidhi CHS,
Opp. Maharashtra Steel Corp. Shop,
DOMBIVLI(E) 421201
District - THANE
M.S.
INDIA

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angrymom1966
Bethany, US
Aug 17, 2016 7:43 am EDT

Three months in a row--a card that was cut up in May due to increased interest--was under limit (barely) at that time and since then they've been charging me between $87-120 a month in overlimit, late, etc. fees. I ask them what it will take to get it safely under limit and they give me a number that's too low so that the following month I'm over again. For crying out loud! I have paid over $400 in three months on a card with a 2000 limit that has not been used in 3 months and I AM STILL overlimit! All I get is doublespeak when I call the company. RUN away from all branches of HSBC, the biggest con in the credit industry!

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Mary-Lawrence Yanniello
,
Aug 17, 2016 7:43 am EDT

I had 2 credit cards with HSBC. One was just a Mastercard which they closed last year stating due to the amount of credit that I had. I think they are full of it - I hadn't used it in over a year and I think that is why they closed it. And by their actions they confirmed this, because I also had the Best Buy Reward Zone Card which they just recently lowered the credit line stating the same reason, yet I hadn't used it in over 2 years - I was paying it off monthly on a special same as cash, but didn't charge much on it.

And than when my last statement came in they charged me interest on the same as cash, even though the payment was there a week before the final date. I called them and they said that this would be removed. We'll see.

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JosephE
, MY
Aug 17, 2016 7:43 am EDT

I just want to say something about HSBC Malaysia and they way the approach their "good on time paying clients" I have been using their Master and Viosa cards for almost 8 years and never defaulted and always paid the Min amount so I can keep a good balance for them and always praised them until today 5 Sept 2012. I get a letter by mail saying that due to their management review, they decided to cancel my credit cards and I have to pay the balance immediately etc... WHAT type of bank is this? what did I do wrong? I think if I never paid or being late was better for them! I called them them and they say sorry iot is management decision, what decision? they also stated that they tried to call me for 5 days. I am a Bizman and my mobile is open 24/7. how come when they wanted to offer me cash cards, supplimentary cards and many other things they could call me but for this they could not find me? this is the worst way of business in the world. I will take this to news papers and will make them pat for the stress and financial damage they caused to me. I advise all people not to trust these bunch of people how call themselves bankers. I am frustrated and angry as yesterday their call center said they will get their boss to call me but noone bothered calling me. I am done and will transfer my balance to other bank.

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Noaloha
Calhoun, US
Aug 17, 2016 7:43 am EDT

In Hawaii I had bought a Jeep on EBay and clicked on a add for HSBC to finance it. I was sent clear title for the Jeep and with in a year sold the Jeep and paid HSBC a lump sum that was almost the whole amount owed. Then I paid it off completely. They said I must continue full coverage on the Jeep, I informed them it was not in my name and I could not legally insure it. They charged me for insurance, and have been sending me the bill for years. I have not gotten an answer from them how I can purchase insurance on a vehicle that I don't own and how they can charge me for insurance on a vehicle I don't own? They would not answer the question and now Santander is not responding but I continue to get calls saying I must pay. I email questions and do not get answers...

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Manoj Lal
, IN
Aug 17, 2016 7:43 am EDT

I am not interested in renwal of the HSBC Credit Card because you are charging Annual fees.Kindly waive it off.
-thanks-Manoj Lal

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Rvs81
, US
Aug 17, 2016 7:43 am EDT

Good-day.

This is a personal email directed to you for your consideration alone, I request that it remain and be treated as such only. Please bear with me for now and do not ask my name. I am a banker with HSBC in the Malta. I have an interesting business proposal for you that will be of immense benefit to both of us. Although this may be hard for you to believe, we stand to gain 7.2 million USD between us in a matter of days. Please grant me the benefit of doubt and hear me out. I need you to signify your interest by replying to this email.

Most importantly, I will need you to promise to keep whatever you learn from me between us even if you decide not to go along with me. I will make more details available to you on receipt of a positive response from you. Do contact me only at my private email address: hsbc.bankpost5@gmail.com

Warm regard from Malta.

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Vaya
, US
Aug 17, 2016 7:42 am EDT

Yes, their interest rate is fairly good and their online system works ok but if you have any problems at all (as I did when they suspended all my linked accounts for no reason), that require you call Customer Service… then I feel sorry for you. You will spend hours on the the phone with a completely undertrained Indian from a call center on the the other side of the world, that just talks you in circles. They refuse or do not have the ability to transfer you to a supervisor or english speaking operator.

I closed by account because of their appalling Customer Service and I simply do not like the idea of a call center on the other side of the world, that turns over staff daily, to access to my sensitive information including Social Security, driver license, secret questions and answers etc. etc.

I moved my saving to GMAC, after calling customer service first, to make sure who I am dealing with.

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bansunyuv
, IN
Nov 22, 2010 1:34 pm EST

A Person introduced himself as Legal Manger for HSBC Collections - Harrased the customer with unparliamentary words and wants the customer to send family members for prostitution and earn money to pay the balance and wants to know if the customer eats ### or food fo the stomach. Takes whole family in the bad language he used - I understand there is an outstanding payment to be done - but this harrasment is no where mentioned inthe application while applying for the loan - Can some one look into this and take necessary action ...

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pj1458
Charlotte, US
Jun 23, 2011 9:34 pm EDT

HSBC lowered my credit limit from $4000.00 to 305.00, on my credit card that I have had for years; due to the fact they did not change my mailing address when I called in. I was late less than 30 days on my $15.00 payment (but the letter said I was seriously delinquent, yet they reimbursed me on the late fee... this account was always paid in full monthly. "They had no record" of me calling in and changing the address. They offered to request an upgrade, and it was declined... DUH hello, I am not stupid, what a scam. I cancelled the credit card and will never do business with this company again.

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Sudeshna Guha
, IN
Sep 08, 2010 5:55 pm EDT

I have an account in HSBC bank in Calcutta. The number is [protected]. A few months back a sum of money came to my account from U.K which I cannot accept due to some serious problems. I requested the concerned HSBC branch where my account is, to send it back to where it came from. I also supplied the necessary details of the sender. The bank failed to send it back but assured me that my account was blocked so that further remitence could not come. My attending officer there is a lady called Tanusree. But she did not provide me with any written document as according to her that was against bank policy. Again on 6th of this month another remittence has been credited to my account from the same source which I have to send backto the source through other measures which might cause lot of difficulties and financial loss. The whole branch is involved in it and specifically lied to me about it for some unknown reasons. I shall be highly obliged if you kindly look into the matter and do the needful.

the name of the concerned HSBC branch-HSBC, Dalhousie Square Branch.

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Derlone
, US
Jul 28, 2010 11:06 am EDT

I opted for HSBC - Cash on EMI offer which allows the card holder to recieve cash upto the available credit limit on the card. The Intrest rate is not very high and since I needed money I opted for it. My offer was cleared on 5th November before which I got a confirmation call on 3rd November 2007. I was told that I would be getting a DD to my mailing address. I waited eagarly for the DD but it never came (till date (29th Nov 2007!).

meanwhile I complained HSBC 4 times but never got proper response. They always raise a complaint which never gets solved. And now I am asked to pay the 1st EMI by 5th Dec 2007. I complained them saying that I didnt get the DD and hence wouldnt pay it. But HSBC insists that I pay the money before due date otherwise I will be penalised.

This is a very fine example of harassment by these private sector banks which first of all charge exorbitant interest rates despite giving pathetic service.

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sabakhan
, AE
Jan 30, 2010 1:12 am EST

Well I am both happy and shocked to learn of so many people who have complained against HSBC. I banked with HSBC in the UK for more than 10 years and never had a problem.In Dubai its been 5 years of hell with HSBC.The most recent events and staff attitudes shocking me to no end.

Both me and my husband have accounts, credit cards, a personal loan and overdraft facility with HSBC in Dubai and are status members. A couple of months ago he issued 2 cheques to a third party from his account.We had been told by our status advisor that when we issue chqs and it is deposited in a different back you have until 8.30am the next morning to make sure there are funds as the chq clears after this.My husband was travelling on the date the chq was due and the following 3 days were public holidays.He called HSBC from overseas at around 5pm after the bank had closed asking them if the chq had been presented as it would be in their system by then. He was told nothing had been deposited. He asked them was there any chance of it being deposited and ceared before the bank reopened and was told no because the bank is closed, it is after office hours and the next 3 days are public holidays by the central bank so the earliest would be when the bank reopens.

So we deposited enough funds for both chqs first thing in the morning on the day the bank reopened only to find out that by the end of the same day both cheques had bounced and we had been charged a service fee of 250dirhams for each returned chq.We went to see the status advisor the next morning only to find out he has been shifted to premier, is in the same building but cant meet with us. We meet with an indian lady who was perfectly polite to begin with but refused t admit that the bank was at fault. She told us that for the first chq we should have made sure funds were there before the holidays which we accepted however we also explained that he was travelling and called especially to check the status and also because the status advisor previously had told us the chqs are not cleared on the same day unless it is the same bank. She refused to accept this. Got extremely sarcastic and wewent round and round in circles for an hour with her refusing to take down our complaint and give us a complaint number! I told her that if we want to complain about anything it is our right to have an investigation and I also toldher I want them to listen to the call we had with the gentleman. She said for that we have to call the call centre as only they can listen to calls and she knows this because she used to work in the call centre (well bearing in mind we had already called the call centre the previous night and they said there had been a technical problem with their systems and had written a complaint thankfully and told me to vist the branch directly it was surprising she was telling us to go back to them! I thought they had all the facilities at the branch as the call centre always refer us to the branch. Also the call centres are based in India).

She did however eventually admit that she doesnt understand why the second chq bounced as funds were available and gave us a complaint no for that and told us she will be in touch. It is now 2 months since then and noone has even bothered to give us a single call regarding this matter. We also told her that we usually receive sms for all transactions which have gone on in the account which we have not been receiving for the last week. She said sms is a service from them which we should not rely on! Why offer a service that we cannot rely on? We also told her that usually an incoming or returned chq reflects on our statement online. Now it is only showing the charges for returned chq not the incoming or returned chq details. She said that was before they have changed the format to make it more convenient for their customers! Whats convenient about an inward clearing chq not showing on your bank statement?

Then the final straw came when I told her that 6 months ago we had signed a form with our previous status advisor to cancel our credit card payments being automatically taken from our account We wanted to pay them manually. The previous guy had cancelled the standing order and we had been paying manually for months until suddenly they started taking it from the account again without permission. This lady now told us you cannot pay manually if you have an account and REFUSED to believe that we had been paying it manually for over 6 months now (although its not difficult to check that from their systems right? or so one would think). When I asked how is it possible we signed something to cancel the standing order how can they start it again without our permission or signature she shrugged her shoulders and said "THE BANK CAN DO ANYTHING"! I said are you serious? She said yes the bank can do anything they want. I said can I record that on my phone and she was like sure go ahead. I said that if the bank can do anything should they not at least have the courtesy to write or email or phone us to tell us that these changes have been made to your account to which she replied no they dont have to! SImilar to the way they increase the status service charge from 75 dirhams to 200 dirhams without any notification!

So everyone please please beware of HSBC in DUBAI, or any branch in the UAE or in fact anywhere in the world. They are complete con artists. And dont forget "THE BANK CAN DO ANYTHING" and "THEY CAN MAKE ANY CHANGES WITHOUT HAVING TO INFORM THE CUSTOMER" and they can take any money from your account without your permission. And never expect your complaints to be taken seriously let alone solved. Telephone banking is a joke. Anything out of the ordinary and they cant help you. The branch is a joke. If you complain about anything their attitude changes. Teh kiosks are a useless "customer service" facility with 2 Filipina ladies sitting there looking pretty but unable to help with anythn outsde giving telephone numbers, filling in application forms and being extremely rude and rolling their eyes when a customer asks for info they cant give!

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Mohammed Aslam Hussain
,
Jul 18, 2007 12:00 am EDT

My name is Mohammed Aslam Hussain, holding HSBC Credit card.

I have never used it, Still HSBC bank people have sent me the Bill of Rs. 2,832.77 INR. When I inquired with customer care people they are stating that I have purchased using HSBC credit Card. I want to know the details where in I can submit my complain and strict action is taken against the Bank people.

I suggest you to stay away from this credit card company! This company has raised bill on my card for no apparent reason.

Thanks,
Aslam

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Akshay Rudraksha
,
Dec 19, 2007 12:00 am EST

Hi
I have HSBC Classic card, I have used my credit card once to Purchace the Jwellary and latter on i have converted my bill amount in to the EMI. After one month HSBC says that they have cancelled my Credit Card without informing me. And now they told me to pay the all amount. What should i do in this case i am ready to pay the same EMI.

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sankar11
Round Rock, US
Jun 09, 2009 10:48 am EDT

We are getting too many of unsolicited calls from this number again and again. The person keeps asking Marion we answered there is no Marion and i have this number for past 4 years.

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Praveen kumar v
, IN
Apr 05, 2010 4:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here, almost 2yrs back i was convinced/forced to take the HSBC card by an Executive by telling all his personal problems, he did not mention/update me anything about the TATA AIG insurance, he just told me that it was a life time free card. After 3 months i saw a statement from the HSBC bank asking me to pay some 300 /-, when i called them they said that the amount will be cleared within 15 days, but got another statement of 800/- after which i asked to cancel the card but even now i am getting the statements and the amount is piled up to 8000/-.

Even after so many phone calls and emails there is no justification from the bank.
Can somebody tell how to resolve this issue?

Praveen
Praveencryout@gmail.com

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Satish Jangra
,
Oct 30, 2007 12:00 am EDT

I have done a biggest mistake by getting HSBC credit card. From last two months I am getting daily 2-3 calls regarding BALANCE TRANSFER FACILITY from their end. I have told many times to them that i am not interested, still they are calling me everyday. Even i requested them to put a remarks their with my no. that I don't want to get any call from they, though they are sincerely giving me calls everyday without fail.

Can anybody tell me how to deal with this ?

Their no. are
011 [protected]
011 [protected]

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Beth
,
Oct 23, 2008 10:26 am EDT

My brother recently had a Yamaha 4 wheeler financed through this company and my husband was the co-signer on this vehicle. No one told them that it was like a credit card when they bought the vehicle. My brother pays all of his payments online and he pays them on time each month. Apparently this company does not check their online service because every month they add late fees to his account, even though it was paid on time. After two months they start calling everyday wanting more and more money. My brother actually paid $1200.00 in one month which is $900.00 over what the payment is supposed to be. This company calls my husband who is the co-signer on this account and demands payment from him even though it has already been paid. The reps that call us are very rude and they can never give us a direct answer to any of our questions. We have considered taking legal actions with this company.

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Devajit
, IN
Dec 28, 2009 7:07 am EST

HSBC not providing any hard coply of bill and mail statement. They sending sms sometime and charging for late payment and minimum amount. I asked them for sending me bill and I will pay the all as confirmed by them Rs. 5086. But they didn't send any hard copy no any mail or sms.Again they start sometime sms for minimum amount and send the collection boy to collect. when we asked them why you sending collection boy for minimum amount and increase my due they told me the minimum amount goes to your extra charges. When I want to settle the amount as 5086 any close it because already my HSBC credit card was blocked they threat me that they will put my name in blacklist and I will never get any loan from any bank in future. It is a very big mistake that I used the the creadit card of Fraud Bank HSBC for Rs. 15, 000/- who likes to cheat people any time.

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123
fake, US
Nov 16, 2008 11:12 pm EST

We ran into bad times and had to get rid of a lot of our things we could no longer afford. We had purchased an item with HSBC Retail. We fell behind 3 months. We called up HSBC and told them to come get the item they refused to get the item and also refused any payment, they wanted the whole loan amount paid in full. We told them if you don't want the item we are selling it. we sold the item kept the cash. 8 months down the road they are now threating us with a felony and want to press charges. they are sending around a priviate investigator. We now have hired an attorney to get this resolved. Everyone at HSBC is very nasty and threating. Very bad company.

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JOSEPH M. SIMON
,
Feb 08, 2008 12:00 am EST

Exactly as stated in subject plus people not on same page with what you were told. I made a full payment of $415.00 on
Jan 27th. Was told my available credit would show in 48 hrs only to find I had none in 48 hours and the person I talked with was arrogant and that they were exercising their rights on verifying the funds were in. They were already in that Monday
and they made me wait till following Tuesday, after I had been assured over phone I'd have them in 48 hours. I have it now, oh, and they caused me considerable stress and I have lots of physical handicaps of which High Blood Pressure is one and they caused a substantial increase. Isn't that a violation of Americans With Disabilities Act (A.D.A.), a jailable offense causing physical harm to a disabled person under terms of this '96 law? Beware people!

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denise28293031
, US
Jan 12, 2009 10:35 am EST

I am 2 weeks behind in a payment to HSBC . I have made payment arraignments with them already to pay the payment. But Every Single (Swear to GOD) day from 7:00 a.m, to 10:30 p.m. every hour every day someone from HSBC Auto will call and ask me the same question when am I going to make payment. I tell every last one of them the same thing, that I am going to pay on a certain day. I have gotten to the point I don't answer my home phone but then they will call my cell phone the same way. I am getting to a breaking point and tell them they can come and get this vehicle because myself and my family cant sleep or have any peace in my own home. I am so tired and frustrated of the phone calls every hour seven days a week. I got all the calls recorded with the day and time recorded also. Is there anything I can do legally to stop these harassing phone calls?

Maybe lawsuit against them?

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motomix207
Los Olivos, US
Jul 26, 2009 2:32 pm EDT

Dear Complaints Board,
I would like clarification as to where my money went as a short share holder of HSBC American ADR during the rights issue.
My short right were held through expiration and as such I was was held liable for the difference. First, I was under the impression a cash delivery would take place because they were held through expiration,
instead I was held liable for the cash and put 500 short shares of HBC stock.
My broker told me as a short share holder through this right offering that I would not be held liable for the rights, but I was. It cost me dearly.
I do not know what the short interest was on the rights issue date, but I gather that this is one primary funding source for the discounted shares that were offered for share holders of HSBC. Surely the short share interest had to be of significant size during the rights issue, however it did not seem of pertinent at the time and so I am not sure what it was.

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Michelle
Marcy, US
Dec 20, 2008 12:15 pm EST

I have been having the same problems as everyone else. These people lie constantly. Raised my APR. Then started lowering my credit limit so now it always looks like I am maxed out on this card. Scary!

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clang13
Dallas, US
Apr 14, 2011 10:56 pm EDT

Don't try getting a credit card through HSBC/Old Orchard Bank. There is no way you can talk with them. I was sent overseas numerous times and told No-one had any knowledge of my money or app. They cashed my check. I'm reporting them to the Secretary of State. I counted 150 recent complaints from all over the world.

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Anil Shah74
, IN
Dec 13, 2009 2:39 pm EST

Dear Sir,

I am a card holder of HSBC Bank bearing No. [protected].
I wish to inform you that since last two years I am paying all my dues
regularly.

I wish to inform you that I have alraedy sent you a mail stating that
inspite of paying all dues in tme you have charged me a late payment charges,
service charges and finance charges on it for four times that is approx.
Rs. 2000 where as you had given a credit of Rs.895 only.

I once again wish to inform you to please look in this matter most urgengtly
and seriously.

Please note I will not pay for which neither I am faulty nor I have used
your services so if you do not want to reverse this charges then cancel
my card with immediate effect and settle my account for which only I have
used your cards. Now onwards I will not pay any dues if you continue to
charge and I am not responsible for any unused dues shown by you in my cards.

Awaiting your immediate action in the matter.

Thanking You,

Yours Faithfully,
Anil Shah

Cc. Finanace Ministry - Honable Finance Minister Mr. Pranab Mukherjee
Governor Reserve Bank Of India - New Delhi
Consumer Education AND Research Society Surksha Sankool Thaltej - Ahmedabad

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Sally F
, US
Feb 21, 2011 5:18 pm EST

This company recommened that I pay my credit card on the 4th of each month as thats when thay update their records. That was great as my due date was the middle of the month. They know I get paid the 3rd of the month. So they ( NOT ME ) changed the due date to the 1st of the month. Now I have late fees every month. They REFUSE to do anything about this.

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Nilee
, US
Jul 05, 2011 3:48 pm EDT

HSBC Fraudulent company, I purchased a $400.00 computer on my Best Buy HSBC card and each month I paid the bill through their online payment system. Payments were made 10 days prior to due date however I was billed 6 late fees over 6 months. Not even an undisputed claim to the BBB worked on this scamming company. Stay Away from Best Buy and HSBC Bank as they are crooks.

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KathleenR690
, US
Feb 28, 2012 3:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had my paycheck direct deposited into my HSBC account. It did not post to my account on Friday like all my coworkers paychecks did to their accounts with other banks. My advice to people is to never have your paycheck direct deposited with HSBC. They will not let you have access to it like other banks will on payday. They told me when I called it would be Tuesday before I would be able to access my pay, then an online customer service rep told me it would be sent back to my employer. I don't know where my paycheck is or when I will get it, but I know it is EXTREMELY difficult and disappointing not to have my pay!

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Mdrisc
Poughkeepsie, US
Nov 14, 2012 9:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

I made a payment to HSBC at the time they sold some business to First Niagara, HSBC cashed my check but did not credit my account, they then sold it to First Niagara. After repeated call to HSBC about the missing money I was told by a HSBC representative that they had found my money but that they had forwarded it to First Niagara. First Niagara had no record of such a payment. I again contacted HSBC and was told that I had been sent a revised statement to reflect this transaction. I informed the HSBC rep. that I had not received the revised statement and that I would like a copy sent to me, he told that this was against company policy and that the only way I could get a copy was in answer to a court subpoena. I am now getting ready to take HSBC to small claims court.

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