Complaint Rating:

I am a working professional residing in Vijay Vihar, Phase-I, Delhi with my wife. We have HP Gas connection(consumer no. - 611523) and managing with one gas cylinder only. Every time our cooking gas gets over, we never get the cylinder replaced on the date said by the agency. As both of us are working, and we do not have neighbors who stay home at day time we do not have any option to ask our neighbors to collect the gas.

The delivery boy does not actually come and says that he had come but the door was closed. This has happened many times. We are ready to go and collect the gas from agency, but they say they will only deliver at the address. We have booked the gas before 15 days but have not received it as yet. The agency says they cannot say the date or time of delivery. They will deliver at their convenience and we should be there to collect or else we go without gas till they deliver again.

They agency is not ready to help us or take any action against the delivery. We believe they are selling the gas in black also. The gas agency name is:

Century Gas SVC
B-8, Sector-5,
Rohini
Delhi-110085.