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I wanted a netbook, with access to 3G broadband to use in my business and saw just the right product on the HP Store site. HP 311c mini complete with a 14 day trial on the Orange network. It arrived quickly, opened the box and low and behold HP 311c complete with Sim Card for the Orange 3G network, just call Orange to get the card activated. Orange said that they had no knowledge of the promotion so call HP UK. They said that they had no knowledge of the promotion on their HP Store site. We have spent 3 weeks trying unsuccessfully to get either Orange to activate or HP to accept that the promotion was false and to refund our money.
As everybody who registers a complaint on the pages of Complaint Board will be well aware HP resorted to a disgusting series of cop outs and today we gave up. Three precious weeks of our lives wasted on trying to get HP to behave like an honest trader but failed as so many other valued HP customers have before us.
Here is the e-mail address of the new CEO in Palo Alto, Cathy Lesjak. external.ceo-communication@hp.com.
Please will all valued and not so valued customers send their complaints and criticisms to this address so as to let the new lady know how we all feel as let down, defrauded, spurned and totally dissatisfied "Valued Customers"
Raymond Griggs
Retired HP employee from when HP was a world class company.
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